Jobs at MTN

Mission/ Core purpose of the Job

• The Signalling Technology Operation Engineer will form a part of a highly skilled group of technical experts who are responsible of technical management of the MTN Global connectivity infrastructure especially the signaling and roaming setup. he will organize, coordinate, and supervise signaling peering and international Roaming technical activities (configuration, testing and support) in line with the overall business objectives of the company.

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)
The Engineer: Signalling Technology Operations will be accountable to achieve the following objectives:

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub.
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node.
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments.
• Manage risk by clearing audit findings (internal, external).
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization MSc, MBA is a plus.
• English

Experience:

• Minimum five (3) years in GSM environment

Competencies:

GSM, GPRS/UMTS/CDMA Core Network System architecture
SSS Standard Operation and Maintenance Tasks
Signalling protocols
Networking and TCP/IP protocol stack basics
Data Base administration, programming principles
Roaming management principles
Knowledge in Traffic analysis
Project management (be able to use Microsoft Project)
Manager track record of 5+ years; with at least 3 years in Telecom industry.

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Mission/ Core purpose of the Job
The Senior Manager: Network as a Service will form part of a highly skilled group of commercial, technical and financial experts who are responsible for developing, nurturing and growing the MTN network sharing strategy and ambition.

The role will be responsible for all MTN network sharing transaction deal scopings and commercial construct definitions. This includes elements of network sharing depth identification and selection (geography, technology, equipment), operating model development and cost allocations/ deal commercialization. This role will also provide expert guidance and consultation to all network as a service project teams on requirements for successful deal implementation, modelling, enablement gaps and recommendations to address them.

The role will ultimately lead all network sharing transaction design, technical implementation planning and support as well as deal commercials structuring and best practice.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)
The Senior Manager: Network as a Service will be accountable to achieve the following objectives:

• Develop the technical strategy for Network as a Service (NaaS) commercialisation
• Support the delivery of central network sharing function and OpCo network sharing business plan and objectives in partnership with MTN OpCos
• Track/ Benchmark network sharing transaction technical best practices and approaches
• Identification and documentation of all interworking and governance principles which need to be considered in a network sharing transaction to arrive at a successful end state
• Support and provide guidance to in-country network technology and utilization assessment and forecast to assess site utilization ( pre and post deal) and associated upgrade cost to network
• Support in-country technical enabler assessment to identify gaps and provide recommendations to ensure successful technical implementation of future networks sharing deals
• Make strategic recommendations to in-country network sharing project teams to improve technical readiness, technical response and implementation success
• Perform detailed network assessment in each MTN OpCo based on transaction activity to identify and recommend network sharing depth for transaction
• Perform detailed operating model and cost allocation study in each OpCo to arrive at clear deal governance and recommended commercials for each network sharing deal in partnership with in-country team
• Detail all network sharing transaction special and exit condition considerations
• Drive and manage the deal technical and commercial interworking guidance/ recommendation socialization and sign-off process at Group
• Drive and manage interface with OpCo network sharing project teams to support socialization and sign-off of deal technical and commercial interworking guidance/ recommendations
• Provide detailed deal technical and commercial interworking principle updates to key leadership and within key leadership forums
• Monitor and report on all network sharing transaction implementation status
• Ensure mentorship of in-country network sharing project teams on network sharing technical and commercial best practice
• General project planning, coordination and delivery support

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4 Year Academic Degree in (Telecommunications Engineering or associated engineering field)
• Masters or Post Grad Degree in (Engineering) as an advantage

Experience:

• 8+ years telecommunications technology, networks and IT experience (network sharing transaction expertise would be advantageous)
• 3+ years managerial experience or experience working in a consulting environment.

Competencies:

• Core commercial competencies and financial acumen to manage the maturation of the MTN network sharing (NaaS) ambition
• Detailed knowledge on the international telecommunication infrastructure industry with regard to latest industry trends and competitive landscape within the MTN footprint
• Detailed knowledge of telecommunication network sharing and telecommunication networks
• Strong computer literacy with proficiency in MS Excel, Word and Power-Point
• Strong analytical and problem-solving skills
• Good stakeholder management and relationship building
• Effectively manage people, processes and projects to maximize efficient work within the central network sharing unit
• Innovation to improve value and efficiency
• Effective team management skills and the ability to coach, mentor and motivate a staff of commercial and technical professionals
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
• Exceptional networking skills to build professional relationships
• Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues
• Proficient fluency in English; Arabic or French an advantage

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Mission/ Core purpose of the Job

• To manage the Data Analytics and Data sciences sub-function with support in rolling out continuous control monitoring, driving the internal audit and forensics programme framework, process innovation and meaningful analytics. Acting as an expert in the field, this role provides support to the GM in developing the overall Analytics and CCM framework, and continuous improvement. The role will lead the roll out of Digital ambitions for IAFS functions across MTN Group
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• Lead the data analytics and digitization initiative for Group internal Audit and Forensics function
• Design, coordinate, program manage and lead deployment of the data analytics tool for GIAFS teams globally
• Review the used cases for IA and Forensics and analyse used cases for other potential assurance functions planned to be on boarded on the digital roadmap for assurance functions.
• Demonstrate detailed understanding of data analytic tools, architecture, platforms, reports and functional design for the analytics tools deployment
• Well versed with data analytics architectures preferably in telecoms or financial services
• Expert on data sciences with demonstrated abilities to lead the Digitization journey on arrogance functions
• Experience on single and multi-stack platforms
• Ability to work with multiple stakeholders and partners to lead the initiative
• Lead the Analytics CoE setup and roll out for key processes and functional areas for Internal Audit across the Group
• Create a CCM framework in line with the analytics journey for specific used cases for Audit, Forensics, Risk and Compliance functions
• Experience with RPA and ML tools to support the embedment in the digitization journey within MTN Group
• Manage the budgets and costs for digitation and analytics journey
• Ensure cost effective framework creation and deployment
• Identify and drive where appropriate, opportunities for cost saving initiatives without compromising quality and effectiveness of the framework;
• Create a cost effective and sustainable support structure for analytics and digital platforms planned for deployment
• Experience with analytics development ecosystems like SAS and R
• Experience with forensic and fraud analytics preferred
• Knowledge and understanding of Telecoms systems, architecture, technology (IT and Network) components
• Knowledge of security ecosystem and automation which can be done on key security controls
• Prior experience in deployment of RPA preferred
• Deep understanding of Machine learning environments and ability to establish linkages with analytics platforms
• Ability to create and deploy processes for managing and maintenance of platforms
• Knowledge of Gartner top analytics tools and platform quadrants
• Assess the existing analytics ecosystem across OpCos and embed the same into the group wide analytics initiatives
• Interact with staff, OpCO heads, IT and Security stakeholders, General Managers, and when necessary, Group Technology Executive Management- to obtain and/ or communicate relevant information to achieve the objective/s of the role
• Be part of GIAFS management team at SM level, to support the OpCo on analytics platform launch and deployment and provide a regular executive feedback
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
• Support the GM- Technology Audit in in other areas including reporting where and when required or needed
• Assist the General Manager – Technology Audit to provide oversight on digitization initiatives/ journey/ program reporting, coordination and support
• Prepare the Digitization/ analytics journey reporting
• Report on a monthly basis to Group Executive -IAFS relating to progress made and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Assist in reporting on a monthly basis relating to progress made on Group and OpCo Internal Audit activities to those charged with Governance
• Ensure cost effective operation of the Internal Audit function by driving excellence and effectiveness of the internal audit framework
• Be able to travel across MTN footprint to support OpCo requirements
   

Audit and Consulting support

• Support the teams on running and deployment of specific analytic inputs as and when required by specific engagements on audit and advisory
• Special Assignments and Investigations
• Support the forensics teams and investigations, by creating, advising and developing specific analytic support where required

Job Requirements (Education, Experience and Competencies)
Education:

• Post graduate MBA and/or Master’s Degree/ Chartered Accountant/ Bachelor of Engineering (IT/ Software/ Analytics/ data sciences)/ Masters in Data sciences (data analytics)
• Specialization in data sciences and data analytics
• Experience in telecommunications and/ or financial services industries would be advantageous
• CISA/ CISM/ CIA would be advantageous

The role would require 50% travel across MTN operations
English
Experience:

• Minimum 7 – 10 years of experience in deployment/ consulting, advising deployments of large scale data sciences/ data analytics/ digital platforms and/ or creating a digital ecosystem
• Experience in Audit, Consulting, Advisory, Business or related areas is essential
• Strong understating of data analytics and digital ecosystems preferable across telecoms and/ or financial services industries
• Experience in a Big 4 advisory firm is advantageous
• Experience in working across diverse and multinational work cultures and geographies
• Understanding of emerging markets is advantageous

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Agile, Accountable

Skills:

• Strong Analytical skills
• Demonstrated ability to drive issues and tasks through to completion
• Results orientated – ability to motivate, manage and drive consensus across diverse teams
• Project Management
• Customer Focused
   

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Mission/ Core purpose of the Job

•  Accountable for working under the guidance of the Senior Manager: Risk Management (ERM) to implement and monitor the established Enterprise Risk Management programme and methodology for their area, within established Enterprise Risk Management standards, frameworks and solutions, in accordance with both internal and industry benchmarks.
• The ERM team works in a matrix approach, as, such, work may be under the direct guidance/supervision from the leadership team within ERM.
• The primary purpose of the job is to conduct detailed risks assessments and/or risk deep dives, analyses, and monitoring of remediation across all possible internal and external risks.

The role will also be accountable for reporting to the business on risk management processes, in line with Enterprise Risk strategy and best practices, offering specialised advice and recommendations, where necessary.

• Ultimately, the role is responsible end-to-end to assist in identifying risks faced by MTN (current and anticipated), prioritising risks depending on its material impact and working with Senior Management and other leaders within the business to mitigate these as effectively as possible.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Risk role will be accountable to achieve the following objectives:

• Work, in conjunction with internal business stakeholders and the broader ERM team in the execution of Enterprise Risk assessment and reporting plans, in alignment with the overarching Enterprise Risk roadmap
• Assist various areas (i.e. Financial, Operational, Strategic and Compliance, Technology, Products and Projects) to identify internal and external risks, develop possible mitigations and coordinate and monitor the implementation thereof
• Approach risk assessments for identified risks in a methodical way to ensure that all value-adding activities within the organisation are evaluated effectively and effectively define all the risks following from these activities
• Assess risks, following structured standard procedures, but drawing upon practical models and techniques
• Analyse risks from a Financial, Operational, Strategic and Compliance, Technological and external perspective to support strategic decision making, as it relates to risk prevention and mitigation
• Implement and monitor the respective Risk Management programme for MTN within the second line of defence model, to align with the Group’s overarching Risk Management Framework
• Implement and monitor the Risk Management programme methodology and principles and make recommendations for improvement, where necessary
• Assist in formulating internal policies and procedures for the identification, collection and analysis of risk related information
• Monitor the extent of adherence to internal policies and external regulations within the defined Risk Management Framework and develop reports and recommendations commenting on adherence status
• Support Management by making sure that the appropriate risk controls are developed and deployed across the business
• Facilitate the ongoing review of internal controls and assist in administering processes that track, evaluate, recommend and report on risk mitigation activities
• Provide input on risk standards and practices derived from analytics on internal data and make recommendations, as appropriate
• Assist on testing Risk Programmes and related systems, processes and procedures to ensure their ongoing effectiveness and provide recommendations, where necessary
• Conduct all work according to implemented risk policies
• Provide Risk Management analytics data across all possible internal and external risks
• Perform Business Impact Trend Analyses on both internal and external risks that need to be addressed to sustain business operations stability
• Identify possible implications arising out of the Trend Analyses and propose recommendations on corrective actions to be pursued
• Distil the results of the Business Impact Analysis into concise reports for the Senior Managers’ attention
• Write recovery procedures and/or workflows, in accordance with area-specific Enterprise Risk Management requirements
• Make any updates and/or changes to area-specific Enterprise Risk documentation, on instruction from the Senior Manager, as and when required
• Monitor implementation of action plans to ensure risk mitigation efforts are proceeding, as required
• Drive best practice, continuous improvement and innovation of the Risk Management programme at the process and procedural level
• Prepare and deliver high level internal and external risk reports to Management by defining risks that require immediate attention, to assist in enhancing the effective and efficient operation of the MTN Group
• Provide inputs to the Senior Manager, as required, relating to progress made within risk assessment and reporting, in accordance with the measurement metrics set by MTN
• Utilise insights gathered in the reports to make suggestion for continuous improvement to the Risk Management Framework and seek guidance from both Senior Managers and broader Management on more complex issues

Key Deliverables

• Quality of Risk Data Analytics
• Reporting on Enterprise Risk Assessments and Analyses
• Monitor and report on Management remediation plans
• Quantification of Values at Risk
• Extent of effectiveness of risk controls implemented
• Coverage footprint across Departments/Functions/Locations

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 3-year Bachelors’ Degree in Risk Management/Financial Risk Management/Business Administration/Finance
• Professional qualification in Enterprise Risk Management is advantageous
• English and French (as an advantage)

Experience:

• Minimum 5 years’ experience in Enterprise Risk Management, preferably in the Telecommunications industry
• Experience in working within a medium organisation
• Experience in supervising others is advantageous
• Experience in working across diverse cultures and geographies is advantageous
• Understanding of emerging markets is advantageous

Competencies:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Skills:

• Strong Risk Assessment and Analysis skills – preferably in the context of Technology
• Quality Focus
• Performance Improvement
• Project Management