Jobs at National Credit Regulator (NCR)

Requirements:  

• A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification.  
• At least one (1) year experience in call centre, customer service or administrative environment, or Grade 12 with (2) two years experience  in call centre, customer service or administrative environment Debt Counselling Certificate will be an added advantage. 

Duties:

•  Providing administrative support to the call centre. Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA.
• Process / assess enquiries received by the NCR in line with the NCA and internal policies.
•  Accurately capture details of enquiries received.
• Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records.
• Compile daily, weekly or monthly reports. 

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Requirements:

•  The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
• At least (18) eighteen months experience in a Regulatory / Credit industry. Experience in complaints / dispute resolution processes will be an added advantage. 

Duties:  

• Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act.
• Implementation of internal complaints handling policies and procedures. Provide and maintain a high level of quality work.
• Report writing. Maintain good relations with internal and external key stakeholders.
• Participating in team activities aimed at improving customer satisfaction and departmental performance.