The mission of the National Credit Regulator (NCR) is to support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit; and promoting responsible credit granting and credit use, and effective redress.
The NCR's mandate is to: promote and support the development of a f...
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A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification.
At least one (1) year experience in call centre, customer service or administrative environment, or Grade 12 with (2) two years experience in call centre, customer service or administrative environment Debt Counselling Certificate will be an added advantage.
Duties:
Providing administrative support to the call centre. Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA.
Process / assess enquiries received by the NCR in line with the NCA and internal policies.
Accurately capture details of enquiries received.
Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records.
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