Jobs at Nedbank

Support the formulation of digital marketing strategy and implementation (delivery) thereof to ensure the effectiveness of the results aligned to business requirements. The job aims to grow our business & customer base, while influencing targeted consumers or businesses to choose Nedbank's products and services in order to achieve specific measurable business and marketing objectives.

Job Responsibilities

• Create, develop and manage effective digital marketing and social media strategies in support of and in response to business overall objectives while ensuring effectiveness of results:
• with an understanding of digital marketing tactics, including SEO, PPC, native advertising, email marketing and online reputation management, crossing into areas as integrated campaigns
• working with agency strategy, development and creative teams to ensure all strategy and messaging align with integrated digital marketing campaigns
• Provide support, input and influence in all digital marketing activities, based on relevant insights generated, and with the aim of improving digital marketing activities.
• Develop strong relationships with key internal stakeholders across the business including, Digital Product teams, Marketing managers, as well as our digital agency partners
• Keeping abreast of digital marketing and social media trends, with a firm understanding of user experience principles and influence stakeholder perception of digital marketing value to the business
• Work closely with Agencies to proactively manage artwork, material, deadlines and performance.
• Co-ordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off digital marketing plan.
• Participate in conversations and provide insights/recommendations when reviewing data presented by reporting platforms including Adobe & Google Analytics

Preferred Qualification

• Essential: Digital Marketing Diploma or Degree.
• Advanced Diploma or Degree in Marketing Communications and Media

Type of Exposure

• Well-developed strategic-thinking skills, with the ability to inspire and lead others in a highly collaborative environment.
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms
• Be a champion for best practices across digital channels and media formats
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics
• Exceptional communication and project management skills; ability to present effectively and influence cross-functional teams, as well as the ability to deliver creative briefs
• Drive to collaborate and make the best work possible - you must welcome input from team members of all levels and backgrounds
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Brainstorming ways of improving a product or situation
• Working with a group to identify alternative solutions to a problem.
• Interacting with diverse people

Experience Level

• Minimum of 4 years of digital marketing.
• Minimum of 3 years of experience in client-facing roles.
• Minimum of 2 years in a management role
• Minimum of 3 years of digital project management to include capacity management.
• Working knowledge of best practices and workflows for digital marketing channels (web, social, mobile, media, etc.) and digital content/asset creation.

Technical / Professional Knowledge

• Accounting principles
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank vision and strategy
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Nedbank Brand and Marketing Way
• Marketing Strategy understanding as it relates to the components of the marketing mix
• Analytical and systems thinking ability to enable the application of client insights, market/competitors
• Communications strategy skills and understanding including all communications mix elements (ATL/BTL)
• Understanding of branding & brand building principles and techniques as drivers of marketing strategies
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementation of marketing plans in support of the marketing and business strategies
• Development of marketing presentations as required that are in support of marketing strategies, objectives
• Financial and numeric competence to enable marketing plan execution ito (i) setting of SMART objective
• Ability to professionally use Powerpoint, Word & Excel
• Nedbank culture
• Nedbank EVP

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Quality Orientation

go to method of application »

To effectively manage all Wealth Management Compliments and Complaints cases, to build and maintain strong relationships with our Internal, External clients and the Ombudsman through superior and hassle-free service deliver in order to differentiate Nedbank (Wealth Management) as the banking partner of choice.

Job Responsibilities

• Plan and Control Complaints Change Initiative: Attend and participate in relevant project sessions, initiatives, operationalise projects and perform key change management and communication functions. SME for overal client complaints journey projects, processes, ongoing enhancements and streamlining of processes. Submit change requests. Testing of complaints requirements. Deliver complaints change initiatives and/or partner with the Training Team and COE delivery. Present awareness sessions where necessary. Manage complaints training scheduled for Complaints Resolutions Officers and CRM D365 SME's. Request CRM Licenses for relevant SME's etc.
• Plan and Manage Daily Complaints Operations: Support the Regional Operations Manager on matters of a Complaints nature. Ensure compliance with the framework of the FAIS Act, Gen. Code of Conduct, Related Regulatory & Statutory Bodies, TCF Bank Processes, Market Conduct, relevant Acts and Legislation. Internal / External Audit and Compliance assessments / preparation, tracking, monitoring findings and including action plans to achieve positive findings. Manage and facilitate all Wealth Management cases (Compliments, Complaints and Queries), includin feedback, preparing of responses, communication to the Ombud Liaison Team or relevant Ombudsman office. Manage and action all Wealth Management Social Media cases timeously and provide feedback to relevant social Media stakeholders. Reduce / mitigate possible business risks. Maintaining superior case management of the E2E processes within SLA. Management of the Central Wealth Management Inbox and ensure email cleared within 8 working hours. Stakeholder and Client Communications. Handle all Regulatory cases. Effective record keeping of all Proof of Evidence.
• Plan and Manage Daily Complaints Operations including MI, Data Packs and presentations: High quality data and insights extracted and provided e.g. dashboards, MI and collate business packs and presentations to identify trends, pain points and gaps. Enable reporting at various forums to address possible gaps. Reporting with Actions were required.
• People Management and Development: Effective capacity planning and staff schedules. Recruitment, selection and appointments within the team. Compile skills matrix within the Complaints team and identify development areas. Responsible for Individual and overal team performance. Compliance Acknowledgement and assessment track, monitored and completed timeously. Effective management of people matters.
• Optimizing Operational Efficiency: Coordinate any ongoing system or process change requests for implementation. Regularly review existing processes, challenge where appropriate and drive process changes to achieve efficiency through resource management. Timeous reporting of losses to the relevant stakeholders. Encourage the team to generate innovative ideas that can be logged and to share knowledge and best practices.
• Stakeholder Management / Engagement: Build and maintain strong, beneficial stakeholder relationships across Nedbank Group & External stakeholders. Regula engagements with the Business Heads / Executives, Provincial, Regional Managers, etc. sharing case studies, root causes, trends, paint points etc. that will enable the business to take corrective action to close the gaps. Agree focus area and key priorities. Work with Project Teams to deliver against the project plan and budget. Highlight all issues and possible business risk identified.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Appropriate National Certificate or Diploma.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing multiple projects
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people's understanding
• Identifying trends
• Checking accuracy of reports and rec
• Coordinating and securing buy-in from internal stakeholders

Minimum Experience Level

• 2-3 years Complaints Management experience.
• 3 - 5 years general banking experience.

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Industry trends
• Business terms and definitions
• Communication Strategies
• Relevant software and systems knowledge
• Decision-making process
• Banking knowledge
• Governance, Risk and Controls
• Banking procedures

Behavioural Competencies

• Advancing Sales Discussions
• Building Customer Loyalty
• Work Standards
• Collaborating
• Communication
• Managing Work

go to method of application »

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 8 years experience in a sales or relationship management role in a banking environment.
• Candidates must be able speak English and Afrikaans

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma at NQF Level 6 in commerce, business, finance or law.

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Becoming a Business Advisor
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Qualifying Sales