Jobs at Salt Employee Benefits

Role Overview

• The Senior Fund Accountant is responsible for the fund accounting function of the SALT Umbrella Provident / Pension Funds. The senior Fund Accountant also assists on all operational matters as they relate to the management of the Fund Accounting portfolio.

Areas of Responsibilities

• Operational
• Banking
• Set up payments on banking, extract bank statements
• Check that bank statements are updated and bank reconciliations done accurately and on time.
• Cashflow management of funds and forecasting of cash requirements in line with the funds policy/ies.
• Oversee and enhance the relationship with the fund/s bankers.

Accounts

• Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.
• Preparing and maintaining standard operating procedures.
• Development, implementation and management of effective financial controls.
• Preparation of fund accounts in line with the fund/s accounting policies and implementation of any changes.
• Ensure adherence to the Service Level Agreement (SLA) of the fund/s.
• Checking all monthly reconciliations (Accounts Receivable & Accounts Payable).
• Preparation and review of monthly working papers reating to ledger accounts (GL).
• Ensuring that all systems in the department are in a working condition.

Investments

• Liaising with fund managers, brokers, and custodians to communicate information and resolve issues on a timely basis.
• Monitor and control investment / disinvestment with the respective Investment Managers.
• Prepare monthly investment reconciliations.
• Ensure accurate loading of daily unit prices
• Ensure accurate loading of cashflow unit prices
• Ensuring Investments are balanced accurately (ALM).
• SARS
• Submission of monthly EMP201 and Bi annual 501 recons
• SARS queries and resolution
• Audit
• Planning and coordination of the audits to ensure the audit function is executed on a timely and efficient basis.
• Checking of audit files and working papers for submission to the Fund Accounting Manager.
• Preparation of the annual financial statements.
• Providing responses on audit requirements ensuring all audit issues are resolved, and all compliance issues are met.
• Implementing recommendations from the auditors.
• Electronic submission of financial statements to the FSCA.

Valuation

• Preparation of member data pertaing to the the valuation of the fund/s.
• Liaising with the actuary for the timeous valuation of the fund/s.
• Implementing recommendations from the valuator.

Legislative

• Provide oversight in the Compliance Management function to ensure that:
• the company compliance framework and policies are properly embedded and implemented in the business.
• there is regular reporting on compliance breaches and progress on mitigation and management plans.
• administrative penalties as a result of compliance breaches are minimised.
• Monitor the performance of Compliance operational activities within Salt EB to minimise compliance risk through adherence to policies, procedures, and guidelines and in accordance with regulatory requirements.
• Working closely with the management to ensure that all key risks are identified and are adequately communicated to the relevant business owners.
• Reporting
• Preparing monthly management accounts, cashflow statements and investment recons.
• Drafting of the annual budget for the fund/s and monthly tracking of the fund/s income and expenses against the budget.
• Provide relevant information for the preparation of fund/s board packs.
• SARB and C48 reporting
• Ensure that quarterly Reg 28 compliance reporting is accurate
• Communicate to management with regard to any fraudulent activities and misrepresentation of information.
• Customer
• Ensure adherence to customer and service provider SLA’s.
• People
• Assist administrators with accounting issues.

Education & Qualifications

• Com. Accounting Degree or similar qualification.

Essential Knowledge, skills and Experience

• At least 3 years’ experience in a similar role
• Evidence of managing a small – medium, but effective team.
• Computer Literate (Microsoft Office, Excel advance, Work).
• Everest knowledge required.
• Caseware knowledge will be an advantage.
• Good communication skill.
• Deadline driven.
• Leadership skills.

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Role Overview

• The Front Office Senior Administrator oversees daily Front Office operations, ensuring claims are accurately assessed, documented, and submitted on time. This role provides leadership, coaching, and operational oversight to ensure quality, compliance, and excellent member service.

Operational Duties:

Team Leadership & Supervision

• Manage and support Front Office Administrators and Custodians.
• Assign work, monitor productivity, and ensure SLA compliance.
• Conduct performance reviews, coaching, and feedback sessions.
• Identify training needs and coordinate development initiatives.
• Manage leave schedules and maintain adequate team coverage.
• Foster a member-focused, high-performance culture.

Quality Assurance & Claims Oversight

• Review new claims for completeness and compliance (forms, IDs, bank statements, tax numbers).
• Ensure claims are accurately uploaded and indexed in Everest/Benefit Counsellor.
• Perform regular quality checks and resolve discrepancies.
• Investigate and address quality assurance failures.
• Ensure timely escalation of issues.

Member & Stakeholder Management

• Handle complex or escalated member queries and complaints.
• Liaise with internal teams (Claims, Contributions, Finance) and external providers.
• Monitor and escalate unpaid claims as needed.
• Provide guidance on benefit enquiries and fund rules.

Operational & SLA Management

• Track turnaround times for all claim types (Withdrawal, Two-Pot, Funeral, Disability, Death, Retirement, Trust Fund).
• Monitor unattended claims and ensure escalations are documented.
• Ensure accurate capture of daily member interactions and reports.
• Identify process bottlenecks and recommend improvements.

Reporting & Administration

• Review and consolidate daily/weekly reports.
• Submit management reports with performance insights.
• Monitor KPIs and implement corrective actions.
• Maintain audit trails and documentation compliance.

Compliance & Governance

• Ensure POPIA, TCF, and Conduct Standard 2 compliance.
• Mitigate operational risk within the Front Office.

Special Projects

• Contribute to and participate in special projects.
• Collaborate with cross-functional teams and report project progress.

Key Performance Indicators (KPIs)

• No quality assurance failures on new claims.
• All claims submitted complete and compliant.
• Reduced SLA breaches and timely escalations.
• Accurate, timely reporting.
• Positive feedback from members, employers, and stakeholders.
• Improved team productivity, service delivery, and skills development.

Qualifications

• Matric (essential)
• Undergraduate degree (advantageous)
• Retirement Fund qualification (advantageous)
• 3–5 years in Retirement Fund/Employee Benefits industry
• 1–2 years supervisory or team leadership experience

Competencies

• Leadership and people management
• Retirement Fund administration knowledge
• Analytical and problem-solving ability
• Attention to detail and quality orientation
• Decision-making and judgement
• Reporting and Excel proficiency
• Excellent written and verbal communication
• Ability to work under pressure and meet deadlines
• Conflict resolution and delegation skills
• Team collaboration and innovation mindset

go to method of application »

Role Overview

• The Front Office Senior Administrator oversees daily Front Office operations, ensuring claims are accurately assessed, documented, and submitted on time. This role provides leadership, coaching, and operational oversight to ensure quality, compliance, and excellent member service.

Operational Duties:

Team Leadership & Supervision

• Manage and support Front Office Administrators and Custodians.
• Assign work, monitor productivity, and ensure SLA compliance.
• Conduct performance reviews, coaching, and feedback sessions.
• Identify training needs and coordinate development initiatives.
• Manage leave schedules and maintain adequate team coverage.
• Foster a member-focused, high-performance culture.

Quality Assurance & Claims Oversight

• Review new claims for completeness and compliance (forms, IDs, bank statements, tax numbers).
• Ensure claims are accurately uploaded and indexed in Everest/Benefit Counsellor.
• Perform regular quality checks and resolve discrepancies.
• Investigate and address quality assurance failures.
• Ensure timely escalation of issues.

Member & Stakeholder Management

• Handle complex or escalated member queries and complaints.
• Liaise with internal teams (Claims, Contributions, Finance) and external providers.
• Monitor and escalate unpaid claims as needed.
• Provide guidance on benefit enquiries and fund rules.

Operational & SLA Management

• Track turnaround times for all claim types (Withdrawal, Two-Pot, Funeral, Disability, Death, Retirement, Trust Fund).
• Monitor unattended claims and ensure escalations are documented.
• Ensure accurate capture of daily member interactions and reports.
• Identify process bottlenecks and recommend improvements.

Reporting & Administration

• Review and consolidate daily/weekly reports.
• Submit management reports with performance insights.
• Monitor KPIs and implement corrective actions.
• Maintain audit trails and documentation compliance.

Compliance & Governance

• Ensure POPIA, TCF, and Conduct Standard 2 compliance.
• Mitigate operational risk within the Front Office.

Special Projects

• Contribute to and participate in special projects.
• Collaborate with cross-functional teams and report project progress.

Key Performance Indicators (KPIs)

• No quality assurance failures on new claims.
• All claims submitted complete and compliant.
• Reduced SLA breaches and timely escalations.
• Accurate, timely reporting.
• Positive feedback from members, employers, and stakeholders.
• Improved team productivity, service delivery, and skills development.

Qualifications

• Matric (essential)
• Undergraduate degree (advantageous)
• Retirement Fund qualification (advantageous)
• 3–5 years in Retirement Fund/Employee Benefits industry
• 1–2 years supervisory or team leadership experience

Competencies

• Leadership and people management
• Retirement Fund administration knowledge
• Analytical and problem-solving ability
• Attention to detail and quality orientation
• Decision-making and judgement
• Reporting and Excel proficiency
• Excellent written and verbal communication
• Ability to work under pressure and meet deadlines
• Conflict resolution and delegation skills
• Team collaboration and innovation mindset