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  • Posted: Apr 4, 2022
    Deadline: Not specified
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  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Sales Consultant

    WHAT DOES THE SALES CONSULTANT DO?
    The Santam Direct Call Centre has positions available for Sales Consultants who will be based in Bellville. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

    WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

    • Consistently meeting sales targets.
    • Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
    • Offering outstanding customer experience.
    • Strict adherence to workforce scheduling.

    QUALIFICATIONS AND EXPERIENCE

    • Matric/ Grade 12
    • RE Certificate 
    • Minimum 30 Personal Lines Short-term Insurance credits 
    • Minimum 2 years’ experience within a sales outbound call centre.
    • Fluent in English and one other official language.
    • Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
    • Be available to work shifts as well as overtime.
    • Solid sales track record.
    • Solid out-bound call centre experience and skills
    • Leads warm-up and cold-calling will be mandatory 
    • Knowledge of short-term insurance processes, procedures and business rules advantageous.
    • Clean record of accomplishment in terms of adherence to quality standards and compliance.
    • Consistent target achievement.

    KNOWLEDGE AND SKILLS 

    • Excellent English communication & writing skills
    • Strong relationship, negotiating and networking skills
    • Ability to influence

    PERSONAL ATTRIBUTES 

    • Communicates effectively
    • Action oriented
    • Situational adaptability
    • Optimises work processes

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    Relationship Manager: Heavy Haulage

    What will you do?
    A position has become available within Santam Heavy Haulage (Transport Branch) for a Relationship Manager and will be based in Gauteng area.

    The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies. 

    What will make you successful in this role?

    • Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
    • Reporting on performance against agreed targets
    • Identify and develop sales opportunities
    • Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
    • Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
    • Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
    • Utilise technology to manage data and the performance of the portfolio under management
    • Prospecting for new brokers as well as business development opportunities.
    • Engaging with Underwriting, Claims and Finance teams
    • Ensure alignment of quality standards
    • Ensure alignment of business processes
    • Ensure brokers operate within agreed mandates
    • Comply with corporate governance policies, procedures and standards
    • Serve as the primary contact point for broker staff to build and maximise the broker relationship
    • Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
    • Ensure continuous strategic and business alignment between brokers and business
    • Display a deeper understanding of and ability to market effectively all Heavy Haulage products
    • Identify and drive opportunities to improve and enhance product and service offerings
    • Keep abreast of market conditions and trends and relevant industry regulations
    • Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
    • Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
    • Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
    • Participate in product development
    • Resolve customer and broker complaints and queries
    • Collaborate and work with support units to deliver required service levels
    • Co-ordinates and delivers new and on-going training on products, processes and systems
    • Participate in retention strategy 

    Knowledge and Skills

    • Matric or equivalent qualification
    • FAIS accreditation required
    • RE 5
    • Minimum 5 years’ Insurance experience
    • Personal and Commercial Lines, particular to Heavy Haulage Insurance
    • Experience in being on the road, dealing with and visiting brokers
    • Leadership experience is essential
    • Technical advice and support
    • Partnership and network building
    • Core Competencies

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    Client Service Consultant

    This career opportunity is available at Santam Direct for the Client Engagement Department; the successful incumbent will be based in Bellville.  

    WHAT WILL YOU DO? 
    The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call centre environment.  

    WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? 

    • Accurately capture client information on the relevant system. 
    • Execute client requests within the agreed timeframes, quality standards and legislation. 
    • Handle all the administrative tasks according to agreed standards and turnaround times.  
    • Engage with client in a client centricity manner. 
    • Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement. 
    • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.  
    • Ensuring client service level agreements are met and exceeded.  
    • Excellent time management skills. 
    • Consistent achievement of agreed productivity. 

    QUALIFICATIONS AND EXPERIENCE 

    • Grade 12/ Matric 
    • NQF Level 4 Qualification in Short Term Insurance 
    • Regulatory Exam (RE 5) 
    • Experience in short term insurance  
    • Willing to work shifts as well as overtime 

    SPECIFIC REQUIREMENTS 

    There will be a probationary period for three months, which consist of the following two phases: 

    • four week training period after which your knowledge will be assessed; and 
    • on a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target. 

    KNOWLEDGE AND SKILLS  

    • Strong verbal and written communication skills 
    • Excellent interpersonal, communication and networking skills 
    • Strong client service orientation 
    • Ability to work under pressure 
    • Attention to detail 
    • Self-motivated and comfortable in taking initiative 
    • Ability to work independently 

    PERSONAL ATTRIBUTES  

    • Drives results 
    • Collaborates 
    • Client focus 
    • Flexibility and adaptability 
    • Cultivates innovation 
    • Analytical thinking 
    • Influencing/ gaining commitment 

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    Merit Non Motor Desktop Assessor

    What will you do?
    Santam’s Claims department has positions available for Merit Claims Service Consultants-Desktop Assessor(Non-Motor) based in Auckland Park, Gauteng.
    The Claims Service Consultant (CSC) for Merit Desktop Assessment claims is accountable for the claims endto end and is responsible for coordinating and overseeing all actions on claims in this processing channel.

    What will make you successful in this role?

    • Ability to balance claim investigations with treating customers fairly (TCF).
    • Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims.
    • Handling a portfolio of suspected claims which would encompass all types of fraud.
    • Conduct a Merit and quantum claim validation for non-motor claims.
    • Identify fraud indicators and gathering information.
    • Validating policy coverage and decide the appropriate action.
    • Case ownership to deal with claims from beginning to end.
    • Accountable for all claim interactions directly with the client/broker. 
    • Ensures that the claim is handled efficiently.
    • Communicate the process from the start of the claim and act as contact person if the client needs more information. 
    • Monitoring of work load and keep within the required SLA Turnaround times.

    Experience and Education

    • Grade 12/ Matric Certificate
    • Formal education: Tertiary National Diploma or University Degree
    • Strong Short Term Insurance Investigations experience
    • 2-3 years’ non motor short term claims experience

    Knowledge and Skills

    • Merit Investigation of Non-motor Claims
    • Administrative and Merit examination,
    • Insurance knowledge – Short Term
    • Computer skills
    • Quality management

    Personal Attributes

    • Business insight - Contributing independently
    • Manages complexity - Contributing independently
    • Plans and aligns - Contributing independently
    • Manages conflict - Contributing independently

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    Internal Auditor with Insurance exp

    What will you do?
    The Quality Assurance function operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards. We are looking for a The Quality Assurance function operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards. We are looking for a highly professional and driven individual to assume this role reporting to the Quality Assurance Manager.

    What will make you successful in this role?
    QUALIFICATIONS AND EXPERIENCE

    • Internal Auditing Diploma or relevant Risk Management degree essential
    • Exposure to a Quality Assurance and/or Internal Audit environment
    • Underwriting, premium collection and claims business experience
    • Understanding of the regulatory and business environment of the short term Insurance Industry
    • IT Governance, Data Analytics and Information System Audit Valid driver’s license (able to do domestic travel)

    SKILLS AND KNOWLEDGE

    • Insurance regulation
    • Project and Risk assurance management Data Analytics and Information Security Ability to design, document and perform risk based audits
    • A good knowledge of the business and the ability to evaluate risks
    • Ability to take a holistic view of the organisation in determining and positioning compliance risks
    • Ability to identify strategic issues through critical reasoning
    • Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
    • Ability to effectively plan and set priorities for self and engagement team
    • Strong communicator
    • Strong project management skills
    • Results oriented with a strong deadline focus
    • Ability to build strong relationships and to work with others towards shared goals
    • Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
    • Flexible and open to change and innovation
    • Good conflict management skills
    • Good negotiation and problem-solving skills
    • Strong attention to detail
    • Good report writing and presentation skills
    • Strong analytical skills

    COMPETENCIES

    • Drives results
    • Deciding and initiating action
    • Leading and supervising
    • Collaborates
    • Client focus
    • Flexibility and adaptability
    • Cultivates innovation
    • Strategic decision making
    • Analytical thinking
    • Business acumen
    • Data analysis
    • Emotional intelligence
    • Critical thinking
    • Curiosity with creativity
    • Strategic mindset

    Qualification and Experience

    • Diploma with 4 to 6 years experience or Grade 12 with 6 to 8 years related experience.

    Knowledge and Skills

    • Call monitoring and assessments
    • Coaching and developing consultants
    • Training
    • Process management and standards alignment
    • Reporting

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    Systems Administrator

    What will you do?
    A position exists at Santam Head Office:  Underwriting Services and Reinsurance – Personal Lines Underwriting (Systems and Administration) as Systems Administrator

    What will make you successful in this role?

    • Update and maintain various Reference tables on Guidewire i.e. security measures, postal codes, rating tables, broker discount mandates
    • Support testing of Systems (Internal as well as external – rates/underwriting and product)
    • Assist with the implementation of product solutions
    • Provide support to Guidewire Incident logs
    • Provide support and assistance in the form of general administrative duties within the team.
    • Manage all queries in the MyRisk and Bureau Disputes Mailboxes
    • Communicate and Collaborate (verbally & written) with internal and external parties (Santam departments, administrators, brokers) 

    Qualifications & Experience

    • Grade 12
    • FAIS compliant (30 credits on NQF level 4 – Personal Lines)
    • Insurance related diploma, degree or studying towards
    • Current 3 - 5 years’ experience with regards to Personal Lines Underwriting
    • Personal Lines product knowledge
    • Knowledge of general insurance principles
    • Working knowledge of MS OFFICE, MS Word and especially MS Excel with knowledge and good understanding of formula’s etc.
    • Bilingual (English and Afrikaans) – speak, read & write
    • System Testing experience
    • In-depth knowledge of Guidewire system and Mainframe (Persetel)

    Knowledge and Skills

    • Must be results orientated, deadline driven and a self-starter
    • Ability to work independently and operate under pressure
    • Good analytical and problem solving skills and abilities
    • Excellent oral and written communication skills
    • Skilful at gathering information from various resources
    • Planning and Organising ability
    • Writing and Reporting abilities
    • Be able to following instructions and procedures
    • Time Management
    • Ability to adhere to principles and values
    • Skilled in relationship management
    • Ability to manipulate and interpret data
    • Self-confidence and assertiveness
    • Conceptualization capability
    • Forward thinking 

    Competencies

    • Cultivates Innovation
    • Client Focus
    • Drives Results
    • Collaborates
    • Flexibility and Adaptability
    • Reporting
    • Systems Testing
    • Quality Assurance

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    DevOps Team Lead

    What will you do?
    The aim of this new role is to increase the capacity to support and maintain the Guidewire & Thunderhead production and non-production infrastructure and software. 

    This role will also be responsible for 

    • Managing & supporting complex systems in the cloud. 
    • Driving optimisation of the DevOps environment through the use of automation. 
    • Providing direction to stakeholders impacted by DevOps operations and will also have to be the lead technical expert in various DevOps related domains in order to provide direction, approval and support as required.  
    • Serving as an escalation point for the technical roles in this team and for others who may need this support.

    What will make you successful in this role?

    • Provide direction and guidance to Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures.  This role will be responsible for the solution that is implemented and will have to sign off any solution developed.
    • Oversee, manage and optimise the administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.
    • Drive adoption of standards that are to be adhered to by software developers and testers to ensure that they follow established processes and works as intended.
    • This will include co-ordination of the relevant training & certification in relation to the requirements of the roles.
    • Identify opportunities for efficiency and improvements of hardware and software resource performance (CPU, Memory, Disk I/O, etc.)  across all environments and take decisive action where potential business user impact is anticipated or experienced
    • Team management and leadership

    Qualifications

    • National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering field preferred 

    Knowledge and Experience

    • Minimum of 10 years relevant experience within IT.
    • Minimum of 5 years within a Lead role, managing complex hardware and software environments and teams.
    • 5+ years’ software development experience in Java at a senior level.
    • Solid experience with Docker, Atlassian Suite, Bamboo
    • Solid experience in application development, support and release management
    • Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
    • Minimum 5 years experience working with and supporting complex systems deployed to cloud i.e. AWS

    Skills

    • Working experience with Linux (RHEL), Java, SQL Database, distributed web applications
    • Proficient in Solution architecture design and delivery (e.g. TOGAF)
    • Experience with Docker, Atlassian Suite, Bamboo
    • 5+ years’ IT development experience in Java
    • Solid experience working with and supporting complex systems deployed to cloud i.e. AWS 
    • Competent in problem solving and troubleshooting at application and networked infrastructure levels
    • Stakeholder management as it relates to business and technical users at different levels in the organisation
    • Research and presentation skills 
    • Must be able to work in a team focused highly pressurised and dynamic environment
    • Investigation and analysis of information
    • Demonstrated leadership and management capabilities are key
    • Planning and organisation
    • Communication of technical guidance and instruction to team members
    • Ability to write technical instructions in the use of programs and / or program modifications
    • Ability to accept accountability for actions and decisions
    • Able to succeed through others
    • Enterprise Systems Management
    • Service standards
    • Project Oversight
    • IT governance and compliance
    • Technologies

    Method of Application

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