Jobs at Wilderness

Detailed Responsibilities:

• Strategic planning for group programs constantly adding value.
• Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests.
• Confirmed Bookings in accordance with company procedures.
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM.
• Keep updated with all Wilderness and 3rd party product.
• Keep apprised of company policies, procedures and system updates.

Candidate profile

Qualification:

• Matric certificate – with Maths 
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:             

• 5-8 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• General product knowledge on Southern & East Africa.
• Onsite operational experience with incentive and specialist groups in Southern and East Africa.
• Logistical and group management experience. 

go to method of application »

Detailed Responsibilities:

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Keep apprised of company policies, procedures and system updates.
• Assist with front of files for other Travel Designers.
• Manage and update trip and guests’ information on booking sheets.
• Booking flights in WISH once bookings are handed over from programming team Handle post travel admin tasks including feedback collection.

CANDIDATE PROFILE:

Qualification:

• Matric certificate – with maths (minimum standard grade or above)  
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:                    

• 2-3 years’ experience at an Intermediate level.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• Great product knowledge on Southern & East Africa (Tanzania & Kenya)