Jobs at Wilderness

PRIMARY PURPOSE:

• To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. And secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.
• Are you passionate about crafting unforgettable journeys and fluent in the nuances of Latin American travel? We’re looking for a Johannesburg-based Intermediate Travel Designer to support our reservations business, focusing on clients from the Latin American market. In this role, you’ll work closely with our Sales team to design tailor-made, high-touch itineraries that reflect the spirit of exploration and the luxury of personalisation. If you have a background in travel design, and a flair for detail and cultural insight, we’d love to hear from you.

Detailed Responsibilities:

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.

CANDIDATE PROFILE:

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:             

• Proven experience as a Travel Designer or in a similar role within the luxury travel industry.
• A deep understanding of the Latin American travel market and clientele.
• Knowledge of East Africa is a definite bonus and could set you apart.
• Cultural insight would be a significant advantage.
• 3-5 years’ experience at a intermediate level.
• Computer Literate (Microsoft Office, email, Internet)

Skills: 

• Excellent communication skills both written and oral, in English.
• A strong work ethic and the ability to thrive in a fast-paced environment.
• Cultural insight would be a significant advantage.

Deadline:15th September,2025

go to method of application »

PRIMARY PURPOSE

• To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
• To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
• This position is based in Johannesburg

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep apprised of company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:                    

• 4-5 years’ experience at a senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
•  Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya)
•  Personal or educational travel experience required
•  Excellent attention to detail

Skills:           

• Excellent communication skills both written and oral, in English.
•  Foreign European language skills advantageous

Deadline:15th September,2025