Jobs Available at AON

Job Description

Client Service Administrator

• Do you have commercial underwriting experience? Eager for a career shift? We are hiring!
• Aon South Africa is hiring a Client Service Administrator; this is a hybrid role with the flexibility to work both virtually and from our Head Office in Sandton.
• The role of a Client Service Administrator is to provide efficient administrative support to the business unit/branch and to support the business leaders with administrative support as and when necessary.
• Aon is in the business of better decisions
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provides administrative support to the team including maintaining accurate records and files, entering data into systems
• Responds promptly and efficiently to instructions, requests and enquiries at all times
• Plans and prioritises time and work to provide and efficient service
• Solves administrative problems on behalf of the team
• Works with others to ensure tasks are completed on time, including other duties assigned when required
• Prioritises own work and works autonomously within defined boundaries.
• How this opportunity is different
• What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications.

• Grade 12 (matric).
• A post-matric qualification is preferred
• Must have RE for Representatives

Knowledge.

• Individual with knowledge of the principles and practices within a technical/professional discipline
• Computer literacy with advanced experience in MS Word and Excel.
• Very good knowledge of policy wordings

Skills and Attributes.

• Possesses advanced analytical, technical and problem-solving skills and abilities
• Be computer literate with advanced experience in MS Word & Excel
• Ability to communicate effectively
• Good interpersonal skills

Experience.

• Have a minimum of 1 – 2 years’ experience in a similar or related role
• Minimum of 2 years commercial underwriting experience

go to method of application »

• Aon is in the business of better decisions
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Being the primary point of contact for clients
• Being responsible for client retention and growth of portfolio of clients
• Being responsible to ensure that all service level agreements and appointment letters are signed and current and in place
• Being responsible for developing healthcare related educational programs, conducting healthcare related training and conducting induction training.
• Ensuring that all administrative and regulatory matters relating to each client portfolio is up-to-date and in order.
• Being responsible for relevant reports and information and data to all internal and external stakeholders, including executive reports.
• Being responsible for dealing with all queries, ex gratia applications, disputes and information required by the client.
• Ensuring compliance with all regulatory requirements
• Responsible for benefit and cost comparisons as required and is able to review and make recommendations on subsidy modelling.
• Stays abreast of industry and legislative changes and is able to discuss implications for employers and employees.
• Being responsibile for assisting more junior colleagues where applicable
• Being responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa. 

Skills and experience that will lead to success
Qualifications.

• A recognised matric qualification.
• An NQF 5 or equivalent qualification in healthcare/healthcare administration.
• A relevant bachelor’s degree from a reputable tertiary educational institution would be advantageous.
• Registration as a representative with the FSCA in terms of the FAIS act and CMS.
• Accreditation on 8 medical schemes, 3 Gap cover schemes and 3 occupational health products is required.

Knowledge.

• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively present the findings to clients.
• The ability to assist senior colleagues in respect of the wellness strategy of clients.
• A good knowledge of policy wordings.

Skills and Attributes.

• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience.

• At least 3 to 5 years’ experience in a similar or related role.
• Extensive healthcare experience.
• A proven record of achievement as a consultant.