Jobs Available at Bluespec Holdings

Key Responsibilities:

• Manage and lead a team of call centre agents and team leaders across multiple shifts.
• Drive performance, ensuring service level agreements (SLAs), response times, and quality metrics are met.
• Oversee real-time incident management, escalations, and customer service delivery.
• Monitor daily operations, reporting on productivity, KPIs, and agent performance.
• Ensure continuous training, coaching, and development of staff.
• Collaborate with IT, medical, and roadside assistance teams to resolve queries quickly and efficiently.
• Implement process improvements and assist in scaling service delivery with technology.
• Manage rostering, workforce planning, and contact centre compliance standards.
• Handle escalated queries, service failures, or complex customer complaints with professionalism and urgency.

Requirements

Minimum Requirements:

• Matric (Grade 12) – A relevant tertiary qualification is advantageous.
• 5+ years in a call centre environment, with 2+ years in a management or team leader role.
• Experience in high-volume, 24/7 call centre environments (insurance, assistance, emergency services, or similar).
• Strong leadership, coaching, and communication skills.
• Ability to work under pressure and make real-time decisions.
• Proficient in call centre systems, reporting tools, and Microsoft Office Suite.
• Flexible to work shifts and be available after hours for operational needs.

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Key Responsibilities:

Payroll Processing

• Manage the full payroll process using Sage 300 People, including salary calculations, deductions, overtime, bonuses, terminations, and leave processing. Ensure accurate and timeous salary payments via electronic transfer.

Employee Data Management

• Maintain accurate and up-to-date employee records, including hours worked (via ERS Biometrics), banking details, pay rates, and all relevant payroll-related data.

Compliance with Legislation

• Ensure all payroll activities are compliant with South African labour laws, including BCEA, UIF, PAYE, SDL, and SARS requirements.

Tax Submissions

• Prepare, reconcile, and submit all statutory payroll tax reports and declarations (e.g., EMP201, EMP501) within required deadlines.

System Maintenance

• Regularly update the Sage 300 People and ERS Biometrics systems with employee information, leave records, and any payroll-related changes.

Report Generation

• Generate and distribute accurate payroll reports, costing summaries, and variance reports for management, finance, and audit purposes.

Record Keeping

• Maintain secure, confidential, and well-organized payroll files to ensure compliance and audit-readiness at all times.

Employee Support

• Provide professional support to employees regarding payroll queries, payslip explanations, and any issues related to salary processing.

Requirements

Minimum Requirements:

• Matric (Grade 12) 
• A certificate or diploma in Payroll, HR or Finance
• 3+ years full-function payroll experience 
• Proven experience using Sage 300 People
• Knowledge of ERS Biometrics
• Strong Excel skills (formulas, VLOOKUPs, pivot tables)
• Solid knowledge of UIF, PAYE, SDL, BCEA, SARS regulations