Jobs Available at Discovery Limited

Key Purpose

• Lead a highly specialized actuarial team providing product, market, and strategic insights to increase new business for Discovery Insure.  This involves the development and dissemination of effective sales strategies, compelling product positioning and tools for advisors & clients.

Areas of responsibility may include but not limited to

• Provide customised support for specific sales opportunities and new business initiatives
• Package and drive the roll-out of new products and benefits through the annual launch cycle
• Develop and present roadshow, PPD and training material
• Provide technical product support to distribution and servicing channels
• Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
• Produce objective industry analysis and market insights which clearly position Discovery Insure as the authority on how the industry operates and the broader competitor landscape
• Utilise technical product knowledge, including understanding of competitors, to identify business opportunities
• Support R&D decision-making and strategy through distribution and client insights

Knowledge and Skills

• Modelling (Basic)
• Programming: VBA & SQL (Intermediate)
• Microsoft Office (Excel, PowerPoint, and Word) (Advanced)

Education and Experience

• Matric
• Actuarial Qualification – Good progress with Actuarial exams
• Qualified Actuary (Advantageous)
• Belong to the Actuarial Society of South Africa (ASSA/FASSA)
• At least 5 years business experience, with a proven record of innovation, delivery, and performance
• Collaborates mainly with the product development, MIS, pricing, distribution, and marketing divisions
• Works with advisors and broader stakeholders such as partners and media

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Job Purpose

• The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome.  The successful candidate must have a drive, sense of urgency and work flexibility.

Areas of responsibility may include but not limited to

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Assist in developing the Audit Universe, Annual Internal Audit plan and the three-year rolling plan.
• Facilitating knowledge and information sharing between GIA staff members and also with the other departments
• Monitor progress of audits against plan.
• Track progress /changes in business risks and align audit plan.
• High level day to day supervision of the internal audit teams
• Assist with staff development so as to increase competence and delivery of the department.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Agree audit scope with client and provide final engagement letter to Senior Audit Management for approval and distribution.
• Ensuring that all risks are addressed for the specific audit engagements.
• Provide feedback to Senior Audit Management on the planning, execution and reporting of the audits.
• Review and sign-off of planning, working papers and reports, and where required raise review notes for the work performed by Senior Auditors / Auditors / Data Analysts (pertaining to Engagement Letters, APMs, system descriptions, walkthroughs, process flow diagrams, RACM, test procedures, working papers, reports and action plans).
• Address review notes raised by the Senior Audit Management.
• Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
• Ensure sample sizes, applied within testing, are based on the sampling methodology.
• Approve subsequent changes to test procedures.
• Provide training and supervision to audit team in order to ensure that that the required audit objectives are met, and that adequate practical coverage is achieved.
• Request feedback from management.
• Escalate cases where feedback is not received.
• Ultimately responsible for quality of audit files (Pentana Audit or other).
• Proactively take on additional tasks as requested by Senior Audit Management.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.
• Review draft report in entirety and ensure format of the report is in line with Audit Methodology
• Review management comments received and ensure that these management comments address observations raised.
• Review the executive summary which includes the overall report rating and overall management comment and enhance where necessary.
• Provide Senior Audit Management with the final draft for review.
• Monitor progress on audits and keep Senior Audit Management informed.
• Conduct a Quality Assurance review of audit files and finalise once comfortable.
• Perform monthly follow-ups on previously reported audit findings.
• Update follow up statistics in the agreed format.
• Attending Audit and Risk Committee meetings, as and when required.

Reporting to:

• Audit Committees (where required)
• Business Risk Committees (where required)
• Company Exco’s (where required)
• Management (detailed audit reports)
• CAE (where applicable)
• Prepare appraisal forms for the Senior Internal Auditors/Internal Auditors for the applicable audits performed.
• Conduct peer Quality Assurance reviews and document results
• Manage the biannual incentive process for Internal Auditors and Senior Internal Auditors
• External audit – develop and manage the relationship with external audit as it pertains to the reliance on Audit work, data requirements and co-ordination of resources to deliver specific assurance for external audit.

Personal Attributes and Skills

• Leadership skills
• Attention to detail.
• Upholds ethics and values and demonstrates integrity.
• Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks.
• Shows respect for the views and contributions of others.
• Strong negotiating and influencing skills.
• Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
• Demonstrates an understanding of different organisational departments and functions.

Role Specific Competencies

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Microsoft efficient
• Experience in the Financial sector
• Ability to draft reports.
• Compile presentations
• Present at committee meetings
• Analyse statistics
• Strong influence and negotiating skills.

Education and Experience

• Honours degree or equivalent qualification (with Auditing / Risk Management / Governance / Accounting as major)
• Completed CA(SA) / CIA
• Experience in conducting financial, operational or IT audits.
• Experience in the Financial Services/Health Industry is advantageous
• Experience in internal financial controls (IFC) is advantageous
• Experience regarding the application and consideration of audit regulatory and compliance requirements – in the process of conducting audits.
• Reporting to Audit and/or Risk Committees.
• 2+ Years experience managing staff;
• 5+ Years audit related experience

Essential knowledge:

• Internal Controls
• Risk management framework (COSO)
• Corporate governance principles
• Legislative frameworks
• Regulatory and Compliance Requirements
• GAAP / IFRS (SAM advantageous)
• Computer literacy

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Key Purpose

• To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.

Areas of responsibility may include but not limited to

• Achievement of monthly sales targets
• Conduct financial needs analysis for clients to provide sound financial advice
• Accurate, timely administration on relevant system
• Communicate telephonically and via email with clients on queries related to outbound calls made
• Adhering to service level agreements to ensure sales consistency in the department
• Stakeholder engagement
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Education and Experience

• Matric (Essential)
• FAIS Credits - full qualification – Short term Insurance (Essential)
• RE5 qualification (Essential and/or advantageous)
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential
   

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Key Purpose

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first time resolution on all interactions
• Applying logic in all circumstances

Competencies

Behavioral Competencies

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated

Knowledge

• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems

Skills

• Time Management
• Verbal and written communication

Qualifications & Experience

Essential

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak Portuguese

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

• The successful applicant will be responsible for but not limited to the following job functions:
• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

go to method of application »

Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

• The successful applicant will be responsible for but not limited to the following job functions:
• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment