Jobs Available at PricewaterhouseCoopers (PwC)

Responsibilities

Onboarding

• Delivers the onboarding experience as designed by CoE
• Ensures new joiner requirements e.g assign coach, assign buddy, attendance at on-boarding is completed
• Responds to operations, and inspect trends related feedback from new joiner surveys
• Provides feedback and input to CoE on improvements required
• Point of contact for new joiners, post recruitment

Retention

• Take the lead on the operational requirements for LOS related retention programs (snrs days, interview cycles for retention)

Performance & Salary reviews

• Work with LoS HCBP to prepare for LOS career round table (moderation) meetings
• May facilitate some CRT discussions/ record keeping
• Ensures transactional staff receive accurate data for increase processing
• Provide refresher training/updates to partners/managers on performance coaching (eg. Snapshot, CRT, PiP)
• Provide guidance for Poor performer discussions and ensure Workday is updated accordingly (ensure performance improvement plans are in place)

Team Leaders Support

• Upskill new Team Leaders (e.g. systems, processes, compliance)
• Provide guidance to Team Leader through various HC activities.
• Monitor client team wellbeing and partner with HCBP lead to design and implement initiatives to increase work satisfaction resulting in increased revenue (pulse survey)
• Provide HC data analytics to the Team leader to support decisions
• Provide HC policy guidance

Staff terminations

• Review exit interview survey outcomes, identify trends and collaborate with LoS HCBP to formulate solutions
• Conduct exit interviews

IR, Disciplinary & grievance

• Direct all matters to operations IR for review
• Participate in investigations where required
• Sit in as HC representative on hearings
• Take responsibility for post-hearing activities
• Ensure the IR Database is updated accordingly

Exam Results

• Assist with qualifying exam results for relevant LoS –ie. preparation, processing, communications, post results activities
• Monitor qualifications status of staff studying and check accuracy of information.

Ad-hoc Activities

• Participate on and take the lead on assigned annual activities such as GPS, Values, Leave reviews
• Act as trusted advisor on policy, leave and staff matters
• Act as ambassador on HC Imperatives (eg. Workday, Values, PwC Professional)

Diversity

• Focus on activities in line with the Transformation Strategy.
• Support the business in achieving the outcomes indicated in the Employment Equity Plan.
• Work with business on attracting and retaining diverse talent; ie.e License to Lead, promotion processes etc.

Strategy

• Drive the achievement of the LOS annual strategy as well as the HC Africa strategy taking into account leadership priorities and future business needs
• Support business and HCBP’s to deliver talent interventions (talent identification, development, coaching, motivation, and ultimate retention) against business needs and the goal of transformation
• Strategic Workforce Planning implementation and monitoring

Minimum Qualifications

• Relevant HC Degree/Diploma 
• HC certification with in-country professional board (preferable)

Experience

• 3 years 

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Key Responsibilities:

• Create and update business continuity plans and procedures. Ensure that all plans are tested and effective.
• Identify potential risks and vulnerabilities that could impact business operations. Develop strategies to mitigate these risks.
• Coordinate response to incidents that disrupt business operations. Ensure effective communication and management during incidents.
• Conduct training sessions and awareness programs for employees on business continuity practices and procedures.
• Maintain detailed records of incidents, responses, and recovery efforts. Prepare reports for senior management and stakeholders.
• Regularly review and update business continuity plans based on lessons learned from incidents and exercises.
• Ensure that the business continuity program complies with relevant regulations and standards.
• Focus on enhancing the organization's ability to withstand and recover from disruptions, ensuring long-term resilience.

Qualifications:

• Education: Bachelor's degree in Risk Management, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in business continuity management or a related field.
• Certifications: Certified Business Continuity Professional (CBCP) or equivalent certification is advantageous

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Key responsibilities:

• Provide expert advice on logistics, and effective use and presentation of learning on our learning management system (LMS)
• Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
• Source suitable tutors/facilitators/ key speakers where applicable
• Ensure joining instructions (or other communications) are written accurately
• Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
• Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries
• Ensure operations are standardised and simplified wherever possible
• Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways, audience capacity, pipelines/waitlists)
• Maintain accurate records of programme participation (including for internal and external audit purposes)
• Produce operational and evaluation reports for analysis
• Work as part of a team and develop/maintain effective business and peer relationships
• Support the Learning Experience Course Manager with any ad-hoc tasks as necessary

Requirements:

• Excellent project management, time & organisational skills
• Good numerical and analytical skills with an intermediate knowledge of excel
• Goal orientated – maintaining focus on agreed objectives and deliverable
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
• Ability to manage and prioritise projects and work to deadlines
• Ability to build and maintain good relationships
• Ability to communicate confidently and effectively, both in written and verbal form
• Effectively use online collaboration tools
• Positive, can do attitude, particularly when dealing with ambiguity.
• Work flexibly and collaboratively with your immediate and wider L&D team

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Experience and Qualifications:

• Bachelor’s degree in Communications, Human Resources, or a related field
• Proven experience in employee experience, culture management, change management and internal communications
• Exceptional project management skills
• Strong interpersonal and creative communication skills
• Proficiency in data analysis and presentations
• Ability to handle sensitive information with confidentiality

Key Responsibilities:

Change Management:

• Develop and facilitate inspiring change management strategies that enable positive transitions for our people while fostering widespread acceptance and enthusiasm for new initiatives.
• Creating and collaborating on change management plans including analysis, change implementation, communication and other associated change considerations.

Employee Experience:

• Collaborate to execute strategies to improve our employee experience and promote an engaging work environment that  reflects our company culture and values.

Culture and Brand Integration:

• Assist the recruitment team in embedding our brand promise into their strategies and social media postings to attract top-tier talent.
• Ensure our brand is consistently represented in human capital internal and external communications.

Communication and Engagement:

• Execute internal communication strategies and internal events to enable effective communication of information and promote people engagement.
• Collaborate with the Human Capital teams to support employee onboarding, training and engagement initiatives.

Measurement and Improvement:

• Utilize metrics to measure on the effectiveness of employee and culture initiatives. 
• Compiling reports for quality assurance and measurement purposes.

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Key responsibilities

• PwC is seeking an Operating Model Practitioner to join our team. The successful candidate will be put on one of multiple projects and will be designing and developing business architecture and operating models,leveraging their strong background in business architecture, operating model design, and data analysis.
• They will analyse data to provide valuable insights that support decision-making, while collaborating with cross-functional teams to ensure alignment and integration of various components within the operating model.
• The ideal candidate will possess excellent change management and stakeholder management skills, enabling them to effectively manage change and communicate with stakeholders throughout the project lifecycle.
• Proficiency in analytical tools and techniques, such as slides, Google Sheets, Excel, and Power BI, is required to drive data analysis and reporting. Additionally, the candidate will stay updated with industry trends and best practices in operating model design, contributing to the continuous improvement of processes and methodologies.

The skills and experience we’re looking for:
Non negotiable

• Proven experience as an Operating Model Practitioner or similar role
• Strong knowledge of business architecture and operating model design

Other critical skills

• Proficiency in tools like Powerpoint Google Sheets, Excel, and Power BI
• Excellent analytical and problem-solving skills
• Effective communication and stakeholder management abilities
• Ability to work collaboratively in a team environment
• Strong attention to detail and organisational skills

Nice to have

• Culture change and change management expertise

Expected years experience

• 5-8 years
• Team management experience

Education

• Degree or equivalent
• TOGAF or equivalent certification