Jobs Opening at Pick n Pay Stores Limited

• Correctly receives all deliveries to stores, and despatch of returns to vendors.
• Minimises shrinkage risk on receiving doors.
• Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry
• control etc.
• Matric/Grade 12
• 1 - 2 Receiving Supervisor experience
• Being in a Receiving Supervisor position advantageous
• Read and interpret reports
• Adhere to standards, procedures and policies
• Long/flexible hours
• Able to work in a physically demanding environment

Competencies

• Proven high level of confidentiality
• High Level of Confidentiality
• Problem solving
• Reliable and trustworthy
• Attention to detail
• Able to prioritise
• Works according to rules and regulations
• Teamwork
• Assertiveness
• Receive and return goods systematically and accurately according to laid down company policies and
• procedures
• Conduct quality checks
• Ensure that the cold chain is maintained
• Ensure that hygiene, housekeeping and safe working standards are maintained
• Ensure that security procedures are adhered to
• Assist with relieve security procedures at the back door
• Prevent wastage/shrinkage/damages
• Complete all relevant administration/documentation
• Operate equipment according to laid down standards
• Communicate effectively with employees, management, customers and suppliers

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• To conduct research and analyse commercial real estate related to Pick n Pay Retailers properties including the maintenance and update of the company's property and store related data for store feasibility research and to report to the broader business.

Minimum Requirements

• Graduate of Business-related courses; Urban Studies/Town Planning; or Quantitative Analytics / Operational Research / Industrial Engineering / Applied Mathematics
• 1-2 yrs. Experience in Property Research Reporting and Analytics
• Experience with database management
• Knowledge of the broader South African retail landscape.
• Computer skills (Word and Excel Advance)

Competencies

• Excellent presentation skills and ability to write research reports
• Market Research and Analytical skills
• Exceptional problem-solving and investigative skills
• Good attention to detail.
• Good oral and written communication skills.
• Negotiation and Contract Knowledge
• Good interpersonal skills to be applied with confidence at the highest levels in business.
• Ability to thrive at work under pressure.
• Combined ability to work as a team but also dependently without supervision

Knowledge

• Proficiency in data analysis tools and statistical applications
• Commercial Real Estate Knowledge
• A background in geography and experience working with spatial data with competencies especially in Google Earth but also GIS platforms such as QGIS/ArcView
• Experience with database management

Key Responsibilities

• Retail Market Analysis:
• Demand and Supply Analysis: Research trends in retail demand, the supply of retail spaces, and vacancy rates in different geographic locations.
• Foot Traffic and Demographics: Analyzing consumer behavior patterns, foot traffic data, and demographics around potential retail locations to identify the best places to open new stores or expand.
• Competition and Market Trends: Keeping track of the competition, new market entrants, and the retail industry’s evolving trends, such as e-commerce impacts, omni-channel strategies, and shifts in consumer preferences.
• Site Selection and Feasibility Studies:
• Identifying Locations: Helping retailers identify the ideal locations for new stores based on market trends, demographics, and local economic conditions.
• Evaluating Accessibility: Assessing transportation, parking, and visibility factors that make a retail location attractive to customers.
• Lease and Rental Analysis: Researching current lease rates, rental terms, and incentives for retail properties to determine financial feasibility.
• Consumer Behavior Insights:
• Retail Footprint Assessment: Analyzing existing retail footprints and how well they align with changing customer expectations (e.g., proximity to transit hubs or specific neighborhoods).
• E-commerce Integration: Identifying ways to integrate brick-and-mortar stores with e-commerce channels (e.g., click-and-collect services, pop-up stores).
• Retail Property Valuations and Investment Analysis:
• Assessing Retail Property Value: Determining the value of retail properties by analyzing factors like foot traffic, sales data, location, and lease terms.
• Investment Recommendations: Providing retail investors with data-driven insights on high-growth retail markets, potential risks, and returns.
• Market Reports and Presentations:
• Retail Market Reports: Creating comprehensive reports on retail market trends, regional data, and forecasting future retail market dynamics.
• Presenting Data: Compiling detailed presentations on market conditions, site selection options, and competitive landscapes for retail clients or investment teams.
• Lease and Contract Research:
• Retail Lease Terms: Researching local regulations and specific lease contracts that are common in retail real estate, such as rent escalations, common area maintenance (CAM) fees, and exclusivity clauses.
• Legal and Regulatory Aspects: Investigating zoning laws, permitted use regulations, and any restrictions that could affect the use of retail space.
• Technology and Tools in Retail Property Research:
• Data Analytics Software: Utilizing GIS tools, retail site selection software, and demographic databases (like ESRI, Nielsen, and Placer.ai) to gather relevant data.
• Retail Property Databases: Using platforms like CoStar or LoopNet to access property listings, lease terms, and historical performance data.

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• The Hypermarkets are seeking an experienced and proactive Workforce Manager to join our team, dedicated to optimizing productivity across our division. In this pivotal role, you will work closely with the Retail head, General Managers and Regional Managers, providing expert guidance to ensure that staff schedules align with wage budgets and business forecasts. Your mission will be to enhance productivity by ensuring optimal staff coverage while maintaining cost efficiency. If you are a strategic thinker with a passion for workforce planning and operational excellence, this is the opportunity for you to make a significant impact.
• Utilize multiple computer applications & systems (Kronos, SAP, MS Office) to ensure that schedules are produced that optimally balance staff coverage and cost in line with wage budgets and business forecasts for all stores within the Hyper division.
• Report on and make recommendations to store management and General Managers regarding store kronos activity and compliance.  
• Ensure that stores are operating the kronos system according to company policies and standard operating procedures
• Monitor and report on labour costs and productivity measures.
• Monitor and report on controllable staff costs such as leave balances (all types) overtime, Sunday & Public Holiday.
• Provide information to store management on kronos budgets and forecasts to reflect expected trading volumes and targeted wage spend.
• Manage daily, weekly, and monthly task requirements such as schedule and timecard sign off to ensure efficiency, timely and accurate payment of staff.
• Address store labour cost performance and or adherence to policies, procedures, wage budgets and planned schedules.
• Maintain and update system data as required between SAP and Kronos, and co-ordinate any system upgrades to Kronos.
• Ensure that correct staffing levels are maintained in stores and actively participate in the authorization of recruitment in stores. 
• Identify areas where training is required and schedule and facilitate the training.
• Conduct comprehensive store audits visits. 
• Compile reports and present to stakeholders. 
• Respond to all related queries from stores and support in a timely and professional manner. 
• Excellent communication skills
• Analytical thinking
• Methodical/Structure work ethic plan
• Organise and follow up on activities and plan
• Attention to detail
• Detail Orientation
• Numerical Reasoning
• Adhere to standards and policies
• Planning and organizing
• Business mindedness
• Verbal and written communication
• Quality control and standards
• Result driven
• Problem Solving
• Sound Administration
• 3-year University degree
• Valid driver’s licence 
• 3 Years retail management experience 
• Must have working knowledge of Excel and SAP (intermediate to advanced)
• Strong presentation skills 
• Workforce Management systems (e.g. Kronos) experience will be advantageous.
• Must be familiar with the budgeting process and be able to provide input and analysis with half year budgets.

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Minimum Requirements

• Grade: 12 (NQF Level 4) or equivalent.
• 2 years experience as an assistant manager/Related
• Computer literate – MS Outlook, Excel, Word. MS Teams/Zoom.
• Willingness to work irregular hours, including evenings and weekends and stock takes after hours
• Willingness to be moved from store to store if and when need be
• Willingness and ability to undertake physical hands-on tasks
• Complete an assessment

Competencies

• An absolute passion for the product
• Good interpersonal & communication skills
• Conscientious, attentive to detail, accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm and high energy level
• Assertiveness
• Customer centric approach
• Ability to work under pressure
• Motivation, self confidence and the use of initiative
• Team player who is results driven.

Key Responsibilities

Customer Journey:

• Customer centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on product and services. Ensure that VM standards are adhered to and execution of all plans and promotions.

People Management: (Assist Store Manager with functions)

• Manage all people related aspects on an ongoing bases for staff.
• Able to deal with employee shortcomings if/when needed.
• Assist with recruitment on a store level according to company policy and procedures.
• Assist with Identify training and Development initiatives for employees.
• Assist with performance management – focus on talent management and succession planning.
• Able to lead and manage a team of employees.
• Assist with identify training initiatives and develop staff accordingly.

Daily Operations/Stock Management/Risk Management:

• Opening and locking of store in accordance with the company security procedures
• Conducting start & end of day reporting and procedures
• Conducting administration (staff scheduling & leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC and head office instructions etc) per company standards and procedures
• Ensuring merchandise is offloaded, captured, packed, merchandised & displayed per company policy
• Monitoring quality and controlling soilage of merchandise and taking appropriate action
• Controlling shrinkage
• Ensure that OHS standards are adhered to at all times

Sales/Promotions:

• Promoting sales to achieve budgets and monitoring sales, turnover and participation.
• Conducting promotions
• Implementation of markdowns and RTC’s

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• Lead the team of Merchandise Financial Managers in compiling, tracking and advising on the financial KPIs of the Commercial division. To deliver on identified ad-hoc projects and reports.

Minimum requirements

• Relevant Financial Degree/Diploma
• 5 years finance experience in Merchandise planning, preferably within retailor FMCG environment

Competencies

• Strong understanding of Merchandise strategy processes
• In-depth knowledge of Merchandise planning processes and systems  
• Good communication skills across levels
• Good presentation skills
• Ability to collaborate with cross functional teams with diverse skills and knowledge
• Ability to develop a strategy and execution plan
• Ability to articulate business needs across business units in order to deliver plans
• Deadline oriented
• Good numerical skills
• Analytical

Key responsibilities

• Support and guide the Merchandise Financial Managers on the financial analysis of their respective categories.
• Coordinate and track certain buyers’ initiatives that affect the performance of the division – for example Budgets, negotiation packs etc.
• Coordinate the analysis requests from the Divisional Heads.
• Ensure accurate and timeous reporting to the business.
• Track the development and execution of category-specific growth strategies that meet or exceed company and department expectations.
• Make specific recommendations for developing strategic initiatives based on analytical findings.
• Rely on analytical findings to make recommendations for identifying merchandising opportunities.
• Proactively evaluate merchandising plans throughout implementation to determine fit with organizational goals; modifies plans as needed to maximize goal attainment.
• Develop and implement reports that help improve performance, quality, work efficiency and/or reduce costs for category team(s); identifies cross-functional process improvements impacting category team(s); recommends improvements to Merchandising leadership.
• Prepare post trading history pack to support drafting of various divisional strategies.
• Provide expert input into budget forecast for specified period and present to Divisional Heads to ensure budget reflects divisional strategy and targets.  Monitor, review and amend budget in discussion with Divisional Heads down to a category level in order to track category KPI’s within the Merchandise Division.
• Conduct financial reviews of pilots and new initiatives and provide the Divisional Heads with comprehensive financial data to inform decisions made.
• Understand key data and information sources, and the strengths and challenges inherent in each source, selecting those most appropriate for given analyses and business purposes.
• Plan and use a systematic and thorough approach to analyzing information/data in order to explore specific issues and draw accurate and useful conclusion.
• Design and execute analytical methods and tools to assess the impact of business strategies and tactics; guides others in performing appropriate analyses to address issues.
• Communicate the results of complex analyses to diverse audiences and develops methods to ensure understanding of trends and business impact.
• Translate available information, data and findings into specific, actionable recommendations that add value to business planning.
• Understand negotiating position, key drivers, and desired outcomes; develops and presents factual, rational, and compelling arguments to build support and gain commitment from other parties; understands when to engage in counter-negotiations to reach win-win outcomes.
• Manage and resolve disagreements using diplomacy and ensuring a mutually satisfactory solution is reached; mitigates disagreements by proactively anticipating objections and adjusting negotiating approach to minimize resistance
• Adhere to and coach others in understanding company policies, procedures, values, and governing laws of retailer-supplier relationships, including managing risk through due diligence; escalates complex legal and/or regulatory issues, and seeks guidance from appropriate resources as necessary
• Compile financial input for negotiation packs, participate in negotiation workshops and verify trading terms.

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• System support within the I&T Frontline (POS) Team, performing various entry level duties such as monitoring of the POS estate and resolving technical queries regarding the different applications relating to the POS system.
• This includes management and resolution of assigned call types known as incidents, problems, known errors, service requests and project items within agreed SLAs to keep productivity and availability of the POS estate at optimum.

Minimum requirements

• IT diploma/certification
• 1 year experience in system support
• Computer literate: MS Office
• Exposure to an IT customer service environment
• Understanding of IT Infrastructure, POS systems and general store processes (e.g. cashier, supervisor, back office reporting) is advantageous
• POS Systems
• Operating systems
• Retail store processes
• Nagios
• ITIL

Competencies

• People Orientation
• Attention to detail
• Patience
• Team Player
• Absorb Pressure positively
• Problem solving ability
• Customer Service
• Interpersonal skills
• Communication Skills, analytical and presentation skills
• Monitoring of the POS estate
• Monitor the status of the various POS equipment in the PnP estate and report/resolve all issues/defects found within agreed timelines
• Proactively report any incident trends or risk factors occurring in the estate to mitigate them
• Incident management - attend to all incidents which are assigned to the team and resolve them within SLA
• Reduce call volumes by improving and streamlining processes
• Communicate promptly and clearly to all stakeholders relating to the incident
• Customer service approach with courtesy follow up communications
• Attention to detail in incident updates and actions carried out
• Reach daily target regarding incident closure volumes
• Knowledge Management & Transfer
• Document training material and share with team members in order to upskill and create awareness
• Stay abreast of any new developments and current knowledge base within the team
• Share ideas and communicate any new incidents that would potentially have high impact to the team in regularly scheduled meetings
• Upskill yourself and team members about the systems and applications pertaining to your area and beyond
• Vendor Interactions
• Maintain good vendor relationships
• Ensure that vendors are attending to incidents timeously and follow up often in order to resolve them efficiently