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Eliminating the back row in higher education is not just a metaphorits our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional...
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Responsibilities Include, But Are Not Limited To:
Technical
- Help to ensure that the integrity of the business domain products are maintained.
- Follow and contribute to best practices when completing work.
- Implement and maintain enterprise architecture.
- Certain capacity needs to be dedicated to refactoring or maintenance.
- Research and recommend technology to meet business requirements.
- Define structure of new modules.
- Actively mentor and explain programming concepts to junior members.
People
- Work with team members to provide story points for upcoming work.
- Provide technical guidance and feedback to junior members.
- Provide timely feedback on work being done to the relevant stakeholders.
- Work with the engineering lead to help grow junior team members.
- Participate in technical interviews.
Accountability for results
- Communicate progress effectively with team members and business stakeholders.
- Make sure best practices are followed by team members.
- Work with juniors to break up tasks into smaller pieces.
- Drive solutions when maintenance issues arise.
Business
- Work with stakeholders to clarify and define requirements.
- Provide business domain knowledge to help drive decision making by business.
- Understand the roadmap and how current work relates to the strategic goals.
- Contribute to developing product strategy.
- Effectively communicate technological limitations to business.
Other Attributes That Will Help You In This Role:
- Live the company's values.
- Actively look for opportunities to improve and drive self-improvement.
Things That Should Be In Your Background:
- ± 3 Years web development experience.
- A degree in a software development related field.
- Experience with Ruby on Rails, along with other common libraries such as RSpec preferential.
- Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- Familiarity with the following concepts: MVC, SOLID design principles and RESTful APIs.
- Exposure to object-oriented programming and relational databases, continuous integration and Git.
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Responsibilities Include, But Are Not Limited To:
Technical
- Help to ensure that the integrity of the business domain products are maintained.
- Follow and contribute to best practices when completing work.
- Implement and maintain enterprise architecture.
- Certain capacity needs to be dedicated to refactoring or maintenance.
- Research and recommend technology to meet business requirements.
- Define structure of new modules.
- Actively mentor and explain programming concepts to junior members.
People
- Work with team members to provide story points for upcoming work.
- Provide technical guidance and feedback to junior members.
- Provide timely feedback on work being done to the relevant stakeholders.
- Work with the engineering lead to help grow junior team members.
- Participate in technical interviews.
Accountability for results
- Communicate progress effectively with team members and business stakeholders.
- Make sure best practices are followed by team members.
- Work with juniors to break up tasks into smaller pieces.
- Drive solutions when maintenance issues arise.
Business
- Work with stakeholders to clarify and define requirements.
- Provide business domain knowledge to help drive decision making by business.
- Understand the roadmap and how current work relates to the strategic goals.
- Contribute to developing product strategy.
- Effectively communicate technological limitations to business.
Other Attributes That Will Help You In This Role
- Live the company's values.
- Actively look for opportunities to improve and drive self-improvement.
Things That Should Be In Your Background
- ± 4 Years web development experience.
- A degree in a software development related field.
- Experience: Any open source development, Ruby on Rails would be beneficial.
- Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- Familiarity with the following concepts: MVC, SOLID design principles and RESTful APIs.
- Exposure to object-oriented programming and relational databases, continuous integration and Git.
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What We’re Looking For:
The SalesForce Engineer will implement engineering solutions and act as an Engineering Lead to deliver on product roadmaps. Responsible for implementation and the health and operation of business domain products within the remit.
Responsibilities Include, But Are Not Limited To:
Technical
- Responsible for the integrity of the business domain products in your charge.
- Ensure that best practices are followed.
- Research, design, implement and maintain enterprise architecture.
- Work with business to clarify and define requirements.
- Responsible for the quality of code produced by team members.
- Ensure code is thoroughly tested.
- Responsible for uptime and monitoring.
- Proactively look for improvements and handle implementation.
People
- Provide feedback on technical performance.
- Assist with technical interviews.
- Coach developers through complex issues.
Management
- Communicate progress effectively with team members and business stakeholders.
- Make sure best practices are followed by team members.
- Work with juniors to break up tasks into smaller pieces.
- Drive solutions when maintenance issues arise.
Business
- Understand the domain for which you are responsible.
- Work with business to understand their goals and strategy.
- Understand who our users are and what is important to them.
- Help guide business when making technical decisions.
- Manage ambiguity around tasks.
Other Attributes That Will Help You In This Role:
- Lead the companies values.
- Promote continuous self-improvement.
Things That Should Be In Your Background:
- ± 5 - 10 years web development experience.
- A degree in software development related field.
- Experience with statically typed languages like Java or C#.
- Solid experience with object oriented programming principles.
- Solid understanding of front-end technologies, such as JavaScript, HTML5, CSS3, and RESTful API.
- Experience with Linux command-line and Git.
- Familiar with continuous integration.
- Experience in Salesforce development (Apex, SOQL & VisualForce) is required.
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What We’re Looking For:
The Student Success Advisor is responsible for managing student attrition through providing proactive, reactive, comprehensive and exceptional customer service to students on our Masters Programs. This position is the critical first line of defense in executing 2U’s world class service level for its students, graduates and faculty. The Student Support Advisor will be assigned a group of enrolled students and is expected to facilitate every need of those students including but not limited to the following:
Responsibilities Include, But Are Not Limited To:
Student Support and Service
- Assisting in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment.
- Provide fast, effective support and personalised communication to student queries via email, phone, and on the online discussion forums.
- Utilise an in-depth understanding of the technical functions of the Online Campus to guide a student in navigating the course.
- Troubleshooting student support issues and coordinate solutions in accordance with all university policies, to include basic technical issues in the LMS.
- Provide an assessment of critical situations and determine when escalation is required via pre-defined channels and follow up to ensure resolution within Service Level Agreement.
- Identify and refer students to University Academic Advising for additional support.
- Ensure Fast, Friendly, Accurate, Professional, Comprehensive delivery of service for a world-class customer experience.
- Communicate effectively in both written and verbal forms to University stakeholders, students and internally.
- Internally provide regular scheduled communications and program deliverables.
- Provide assessment of critical situations and determine when escalation is required.
Course Delivery
- Problem solve when faced with critical situations and determine when escalation is required.
- Self-manage workload through the use of data and metrics to drive efficiency in order to meet defined KPIs and participate in regular qualitative coaching and development feedback.
- Remain up-to-date on departmental processes and resolution procedures through ongoing training and development.
- Empowered to be adaptable in every situation and to empower others.
Retention and Recovery
- Successfully retain students by understanding their needs and be knowledgeable on effective strategy to deploy in various scenarios.
- Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service.
- Accountable for student retention and credit goals. Implement strategies as directed to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).
- Analyze program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriately.
Things That Should Be In Your Background:
- Minimum 2 years’ experience working in a service-oriented, customer support or related field.
- Strong customer service background required. Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus.
- Familiarity with online learning technology prefered.
- Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).
Other Attributes That Will Help You In This Role:
- Familiarity with using technology in an educational setting.
- Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner.
- Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success.
- Ideal candidate has a passion for building and maintaining relationships with their team and the students.
- Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times.
- Enthusiasm and the ability to thrive in an atmosphere of constant change.
- Ability to work and contribute in a team environment.
Method of Application
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