Latest Jobs at Absa Group

Job Description

• The Lead Process Design Engineer is responsible for leading a portfolio of process/product/service design projects across a business area or channel in Absa. She/he acts as a thought partner to senior business leadership, providing specialist advice and guidance. 
• The Lead Process Design Engineer coordinates teams in a matrix structure simultaneously in multiple projects and ensures that they deliver coherent, world-class customer experience, process efficiency and process excellence to deliver against defined business objectives. 
• An ideal Lead Process Design Engineer is a recognised process design expert and able to lead teams to provide consistently excellent and creative design solutions. She/he has a track record of driving development and implementation of business strategy through data-driven process decisions and providing insights and direction to business in senior levels. 
• Lead Process Design Engineer is an experienced specialist leader (with no line management responsibility), who is able to oversee multiple large projects simultaneously. She/he is passionate about high quality, outstanding output and contribution in developing skills, and capabilities of the people in her/his organisation. Experience and understanding of customer design (Agile, Design Thinking, UX, Service Design, user testing, LSS) is beneficial.

Accountability: Strategy & business accountability

• Set and communicate a long-term Process/Product/Service design strategy that clearly articulates strategic targets and metrics to align the delivery of agreed strategy against the RBB Business strategic objectives and targets and shareholder expectations.
• Outline clear and compelling vision in terms of the design, translating the vision into a set of clear and actionable initiatives.
• Stay abreast of industry trends and role players and ensure that RBB is well positioned to provide competitive and industry leading designs.
• Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the function’s targets against the Bank’s strategic objectives and targets and shareholder expectations.

Accountability: Customer Experience (CX) and User Experience (UX) Design

• Deliver projects, which lead to the creation of an industry leading customer experience that is notably different, far exceeding expectations and is at the global forefront of simplicity and usability while still maintaining the depth and richness in functionality of the Absa product set.
• Leverage insight and data to ensure that processes/products/services/solutions are designed around the customer/client/colleague/user.
• Establish a CX/UX strategy that will guide the principles for CX/UX application in the short and medium term –leveraging the global team where appropriate.
• Design, develop and deliver through integrated teams, ongoing customer/user experience improvements as well as innovations, which provide Absa with sources of significant differentiation and competitive advantage.
• Review and approve the output of the design and technical teams to ensure that the desired customer/user experience is achieved from ideation through to implementation.
• Work collaboratively to elicit and document functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress.

Accountability: User Interface (UI) & User Experience (UX) Design

• Defining, building and running a successful, world-class design team, typically responsible for:
• Determining and setting the optimal design approach for projects from ideation to final design implementation
• Documenting personas and journey maps, site-mapping, wire-framing, prototyping, user-testing, visual assets, front-end code etc.
• Creating a design ecosystem and physical environment in which designers will thrive, be motivated by and develop as professionals.
• Instructing and managing agencies to ensure quality, value for money and effective working relationships.
• Managing stakeholders and the department to ensure all things finance/governance/resource related are handled.
• Allocating and monitoring of design resource to ensure that quality work will be completed on time and to budget; involving external design agencies to manage demand when appropriate.
• Closely directing designers who are driving day-to-day design detail. Engage and inspire entire design project teams.
• Ensuring projects remain on course and reach the highest standards of design that create innovation and user value.
• Providing updates and presenting final designs to senior Absa leadership alongside to project team.
• Keep abreast of developments within area of expertise, reading internal circulars, bulletins, etc. and implement training interventions to ensure imparting of skills and understanding.

Accountability: Business Process Design

• Responsible for identifying problems faced by business/product owners, and ensure effective and efficient design of business systems workflows and optimal integration of processes, people and technology by interactively analysing, researching, providing input and recommendations to solution designs initiative across RBB, in line with business strategy.
• Act as a strategic consultant to executive management on the alignment of business processes to the technical and information enterprise architecture, and on the alignment of business processes in line with strategic business needs.
• Work with the relevant stakeholders to ensure alignment between the business process architecture and all relevant technology architectures (applications, data and infrastructure).
• Engage and build relationships with product and process owners, to understand the requirements, inputs, handoffs and outputs of the process, and ensure that sufficient process analysis is conducted in order to meet desired business needs.
• Support process owners to design change impact assessment tools and change project plans.
• Champion and lead process designs, analysis and business process transformation functions – either as standalone projects or as part of wider programmes of change.

Accountability: Design Research

• Provide subject matter expertise and training in user research
• Work with project teams to identify research needs, design learning plans, research materials and tests
• Guides execution of research activities on projects
• Provide analysis of research related data with actionable recommendations
• Coordinates with internal and external resources where appropriate to maximize existing work and expertise
• Evangelize social research methodologies and approaches across project teams to empower every team member to increase their awareness of user needs
• Maintain awareness of relevant social, cultural, economic and technological trends
• Teach design thinking and research best practices to other team members
• Work with a variety of experts to provide breakthrough insights based on the analysis and synthesis of user needs, corporate strategies, enterprise capabilities and market opportunities
• Partner with others in the innovation development strategy – connecting new concepts to the current business

Thought Leadership 

• Drive senior management thinking, debate and influence, to drive and manage transformational change.
• Facilitate, support and guide the delivery and achievement of business team results in a balance scorecard of customer / company / colleague / community.
• Oversee the management of internal stakeholders and engagements with clients.
• Proactively build and maintain relationship with key stakeholders across RBB and looking for opportunities to leverage and build cross BU solutions.
• Provide leadership and coaching to ensure that all colleagues are aligned to the goals and culture of RBB.
• Participate in coaching and mentoring activities, particularly for candidates in the graduate programme and for identified talent development within the business.

Education and experience required 

•  Engineering qualification (NQF Level 8-10) or equal work experience; Lean Six Sigma Green Belt required, Design for Six Sigma (e.g. DMADV) preferred 
•  6-10 years’ experience, of which 2-4 years in leading complex, commercial, process/product/service design projects involving senior stakeholders 
•  Proven excellence in technical skills across several design methodologies (e.g., Design Thinking, Reengineering, Lean Six Sigma), strong understanding of Business and Solution architecture 
•  Understanding of agile working environment and methodologies 
•  Demonstrated business acumen required, other commercial or operational business experience advantageous
•  Experience and understanding of customer design (UX, Service Design, user testing) is beneficial

Education

Master's Degree: Information Technology

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
• Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Responsible for management of moderate to highly complex programs consisting of multiple related projects. Oversee major projects, providing strategic context, direction and leadership to the teams involved. Monitor project execution plans, resource deployment and overall coordination efforts to ensure projects are completed on schedule and to budget. Role responsibilities include components of: resource management, finance management, quality management and control management.

Job Description

Key Responsibilities

Accountability:  Project Management

• The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality.
• Takes responsibility for the definition, documentation and satisfactory completion of small- to medium-scale projects.
• Identifies, assesses and manages risks to the success of the project.
• Ensures that realistic project and quality plans are prepared and maintained and provides regular and accurate reports to stakeholders as appropriate.
• Ensures that quality reviews occur on schedule and according to procedure.
• Manages the change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.
• Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances.

Accountability: Change Implementation, Planning & Management

• Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations.
• Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.
• Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies.
• Drives sites to deliver site implementation plans and align with the overall plan.
• Tracks and reports against these activities to ensure progress.
• Defines and manages the activities to ensure achievement of the business case after delivery.
• Outlines key business engagement messages that need to take place throughout the programme/project.

Accountability:  Benefits Management

• Monitoring for the emergence of anticipated policy benefits (typically specified as part of the business case for a change programme or project). Action typically by the programme management team) to optimise the business impact of individual and combined benefits.
• Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations and keeps a focus on business objectives.
• Works with senior people responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use.
• Maintains the business case for funding the programme and confirms the continuing business viability of the programme at regular intervals.

Accountability:  Stakeholder Relationship Management

• The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
• Develops and manages one or more defined communication channels and/or stakeholder groups.
• Initiates communications between stakeholders, acting as a single point of contact for defined groups.
• Facilitates open communication and discussion between stakeholders.
• Captures and disseminates technical and business information.
• Facilitates the business change decision-making processes and the planning and implementation of change.

Education and Experience Required

• BSc degree or equivalent NQF level 7 qualification
• At least 8 years’ experience in implementing or 10 years’ experience working on complex projects
• Appropriate professional accreditation in Programme and or Project Management (e.g. Agile, Prince2, Managing Successful Programmes (MSP), PMP - PMBOK certification)
• Solid direct knowledge of project management methodologies.
• Project Management experience gained in a complex Financial Service environment, preferable

Knowledge and skills:  

• Proven Project Management and Change Management skills and expertise
• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process (e.g. PMP method, Prince2, etc.)
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams at all levels
• Ability to negotiate/influence at senior level
• Good verbal and written communication skills
• Good workshop and meeting facilitation skills
• Good financial Business Case Skills.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
• Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

To co-ordinate the planning, management and oversight functions across one or more projects/programmes of work.

Job Description

Accountability: Project Office Governance

• Review individual project plans to assess whether all the project milestones have discrete, auditable deliverables, and engage with the appropriate Project Manager/s to address the potential shortcomings.
• Review projects to ensure that all completed milestones have deliverables that correspond with the agreed scope, and are of a standard acceptable to the Project Manager, Project Owner/Sponsor and/or Programme Manager.
• Compile programme-level risk and issue schedules from individual project schedules, and follow up with Project Managers to ensure that regular updates are received from them.
• Review weekly and monthly reports from Project Managers to ensure a consistent level of quality in reporting. This is done by ensuring that: i) all sections of the weekly and monthly reports have been addressed, ii) that the content of the report displays progress since the previous report, or explains the lack of progress, iii) that the reports are presented in good English, suitable for presentation
• Review updated project plans from Project Managers, as a basic quality assurance check
• Where necessary, and agreed to with the Programme Manager/Senior Project Manager, consolidate project plans to create programme-level flight plan, by collating all project milestones as submitted by Project Managers into one flight plan, showing delivery dates, and interdependencies.
• Regularly review project finances (forecasts and actuals) to ensure alignment with business cases and reports from Project Managers.

Accountability: Project Support

• Co-ordinate the logistics of various project/programme related meetings (diary scheduling, venues, refreshments etc.).
• Support the Project Managers in the compilation, update and distribution of key documentation (meeting packs, status reports etc.).
• Oversee the filing of project documentation (physical and digital) by Project Managers, including the backup of digital information, to ensure a consistent high standard.
• Assist in obtaining sign-off on project deliverables
• Develop and maintain effective, constructive relationships with all role players
  within the project

Accountability: Project Administration

• Administer the BU Projects share drive. This entails i) ensuring all projects are able to store project data and submit weekly and monthly reports, ii) update all necessary reports within the Projects and Strategic Themes sub-sites.
• Assist the Project Managers with the tracking of project expenses by coordinating and monitoring project spend vs budget allocation to projects
• Take minutes in Project Office and Programme-level meetings and distribute to relevant stakeholders
• Store all necessary Programme and Project Office documentation on the BU share drive according to the defined Programme and Project folder structure
• Receive weekly/monthly progress reports from all Project Managers, for all projects, and ensure that the contents have been updated within the PlanEx system by the Project Managers
• Check the submission and distribution of weekly and monthly reports by Project Managers to ensure that all relevant stakeholders are included, by checking against the project's stakeholder list.
• Collect updated plans from Project Managers, and store on the project folder on the share drive.
• Check to ensure that the project managers have updated PlanEx
  site with the same report.

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. operations management methodology, governance and delivery objectives.

Job Description

• Functional management: Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets | Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities | Change and programme management: Ensure the implementation of change programmes aimed at driving business strategy and improving operational efficiency | Business Risk and Compliance Management: Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
• Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Responsible for working with business functions to identify, investigate and analyse problems faced by business/product owners. Based on this analysis, the Business Analyst needs to propose a solution to address the business requirements in full, as needed to optimise the business.
The senior Business Analyst must have the ability to work on multiple project simultaneously and will be responsible for delegating and overseeing tasks assigned to the junior Business Analyst.

Job Description

Accountability: Project Establishment Initiation Activities

• Develop design principles based on the initial brief and scope provided to guide the project's implementation activities, including the requirements planning stage and the management of change requests.

• Assist and support business operations, with the ‘As Is’ and ‘To Be’ process mapping on projects and also when changes to operational policies, procedures and processes occur.

• Build and maintain relationships with key role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments and produce feasibility analysis.

• Proactively identify project risks and issues through consultation with key stakeholders and communicating these with the Project Manager (PM).

• Assist the Business Analyst Lead with ensuring that the definition of the project scope and all other documentation needed in the Project Concept and/or Project Charter document/s is obtained by facilitating a project definition workshop.

• Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis.

• Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders, and handed over to the PM for use in defining and designing the project.

• Facilitate workshops in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented.

• Assist the PM with defining timelines and milestones for expected deliverables.

Accountability: Business Requirements Activities

• Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of all existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, data, performance and measurement metrics.

• Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements.

• Perform “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build.

• Set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build.

• Investigate options available, and provide recommendations, best practices, alternatives etc. and obtain up to date information in relation to the project requirements / objectives by referring to internal and external parties to ensure the best solution is considered and identified for the project.

Accountability: Solution Analysis and Documentation

• Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels).

• Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project.

• Undertake a feasibility and impact analysis of solutions identified (people, process, data and system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project.

• Able to perform and apply advanced level requirements analysis and relevant data analysis and data quality principles.

• Identify IT interfaces, IT integration points to ensure integration into functional specifications, by consulting and workshopping with the IT System Analysis teams, Group Strategy, Enterprise Architect, Vendors, etc).

• Develop IT-systems functional, non-functional and service level requirements, reporting requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project.

• Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project.

• Validate documented solutions in a walk-through workshop with stakeholders to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

Accountability: Assessment and Validation of Solutions

• Assist the systems-management function with setting up and undertaking the IT-systems user-acceptance tests by both business users and IT staff to ensure that the technology solution meets the business requirements.

• Co-ordinate all user acceptance testing with regard to securing test users, the test location, the relevant access rights and by documenting all results and where required perform User Acceptance Testing (UAT) as undertaken and stipulated by the Absa Group Technology IT methodology.

• Relevant training material and relevant training for refresher sessions with business/project stakeholders

• Assess the solution/s by benchmarking with industry standards to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

• Evaluate the vendors' products/solutions and the integration capability of the products / solutions to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

• Ensure post implementation and produce relevant documentation for business as usual (BAU)

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:

This role is within RBB: Everyday Banking in Fraud Solutions, reporting into Fraud Hotline.

BRIEF OVERVIEW OF THE ROLE:

To assist customers with all fraud related queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to prevent and minimize fraud losses.

Job Description

Accountability: Operations Management

• Deal effectively with requests and take responsibility for processing each query ensuring customer expectations are met, as per policy and procedure.

• Demonstrate an understanding of complex processes and Fraud Solutions technical knowledge to prevent and minimize fraud losses.

• Use telephonic skills and techniques, in order to determine risk to prevent Fraud.

• Undertake queries, in accordance with legislation, to mitigate risk and prevent further losses.

• Report system problems and incidents.

• Record actions taken on fraud systems and on relevant Banking systems.

• Communicate new fraud trends to Team Leaders and Managers for further action.

• Refer confirmed fraud related cases to Fraud Investigations teams.

Accountability: Innovates and champions change management

• Assist in enhancing operating systems for optimal results.

• Deliver professional communication and foster awareness regarding financial crime and fraud trends.

• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.

• Participate in change meetings to contribute to new process designs.

• Take over processes when projects become business as usual (BAU).

Accountability: Risk and Control

• Take accountability for all risk events and the delivery of specified and agreed upon controls.

• Reporting of a risk and controls that ensures compliance.

• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.

• Whilst executing maintain an effective Quality Assurance environment

• Adhere to organizational circulars, policies, business standards and other communications that impact on the operation of the business unit.

Accountability: Stakeholder Management

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institution.

• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.

• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.

MINIMUM REQUIREMENTS:

• National Diploma in Banking or Administration or equivalent NQF Level 6 or higher

• At least two (2) years Banking experience

• At least two (2) years Fraud experience would be advantageous

• Preferred Fraud training – Fraud Basics

WHAT’S ON OFFER:

• Great Team environment

• Autonomy to produce excellent results and delight colleagues and customers.

• Opportunity to influence and interact with senior management

• Work in a multi –disciplinary environment

• Opportunity to discover and learn

Education

Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Responsible for supporting the existing Hyperion applications as well as performing end to end coordination on any new enhancements, infrastructure updates, tech refresh etc.

Job Description

Key Responsibilities:

• Functional subject matter expert for Hyperion Planning and Essbase technologies
• Responsible for process improvements related to Hyperion, both short term and long term
• Manage Hyperion improvement book-of-work and drive functional projects
• Liaise with IT development team and IT support teams, coordinating required activities
• Assist in other strategic initiatives and projects outside the scope of Hyperion

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
• Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

To lead a rigorous enterprise risk management approach to address risks that threaten the organization's strategic objectives or represent opportunities for competitive advantage and enables enterprise delivery on the combined objectives of business Enablement and business Risk.

Job Description

Critical Process & Standards Oversight

Facilitate the identification and maintenance of end-to-end critical processes where process is owned and governed from within DIT. Facilitate the identification of key indicators and key controls per critical process. Provide oversight for the development of related standards related to the scope critical processes owned by ES and any other standards that may be required within Digital Innovation and Technology (DIT).

• Critical Process Assessment Oversight: Oversee the annual Critical Process Assessments (CPAs) that are required as per the Group CPA standard. Ensure CPA reviews are performed in line with the CPA standard requirements. Perform quality reviews on the CPAs performed by the DIT business areas to avoid duplication of processes, alignment to policy requirements and incorporation of any legal and regulatory requirements.

• Key Indicator Oversight: Facilitate the identification of meaningful measures for DIT critical processes, including measurement criteria, definition of associated calculations and thresholds in collaboration with Process Owners and CTO Data Management Team.

• Standards Oversight: Oversee timely annual review of standards that are required as required by the Group Policy of Policies. Perform quality reviews on the standards for which the Standard Owner resides within DIT, to avoid duplication with Group standards and other DIT standards, alignment to policy requirements and incorporation of any legal and regulatory requirements.

Governance & Optimisation

Design and roll-out of processes governing risk management elements, within DIT. Identify opportunities to optimise and automate risk management practices.

• Governance Processes: Design and roll-out of processes guiding all risk management and governance elements in DIT, i.e. Control Self-Assessment requirements, inherent & residual risk assessment requirements, DIT key control breach processes etc.

• Risk Management Optimisaton & Automation: Identify and drive implementation of opportunities to innovate and optimise governance, risk management and reporting through digitisation and automation.

Education and Experience Required

• NQF level 6 B Degree

• B Degree is required i.e. Information Technology and/or Business Management

• CISA/CISSP/CISM/CGERT/PMP or any other IT Governance related qualification

• 4 years’ experience in a risk and audit environment

• 4 years job relevant experience in IT Governance

• 4 years Financial Business environment or other financial related experience

Knowledge & Skills Required

• 4 years Financial Business environment or other financial related experience

• Extensive knowledge, understanding and application

• Good interpersonal, facilitation and negotiation

• Self-confidence and assertiveness/persuasiveness

• Business organisation and industry understanding

• Good understanding of IT operations and processes

• Strategic planning with implementation at tactical

Competencies

• Deciding and initiating action

• Learning and researching

• Entrepreneurial and commercial thinking

• Relating and networking

• Adapting and responding to change

• Persuading and influencing

• Creating and innovating

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Join the CIB Design Team as a Senior UX Designer! You will be responsible for interaction design on multiple projects as well as project and stakeholder management. You will also lead project teams as well as mentor more junior designers from a technical perspective. This opportunity will allow you to competitively position Absa’s user experience through activities that improve the usability, usefulness, and desirability of the digital experience, in line with the overall Group, Segment, Product and Marketing objectives.

Job Description

Key Accountabilities

• Work with the internal clients to fully understand what the business wants and to establish clear creative briefs for projects, guiding them in a suitable direction

• Work with other partners to deeply understand the needs and characteristics of target customers

• Rigorously analyse business and customer needs alongside potential design options

• Build and iterate high-quality prototypes, drawing on feedback from user testing

• Clearly explain the design approach, process and timelines to business stakeholders

• Assist in building plans for projects, outlining the key tasks, the people responsible for them and the order in which they will be completed

• With the input of the designers, create detailed project plans outlining the key tasks, the people responsible for them and the order in which they will be completed

• Monitor progress against plan, taking action to overcome issues that are faced

• Provide regular updates of progress to senior stakeholders

• Develop scenarios, navigation models and prototypes for demonstration of Concepts

• Promote technical development through one to one mentoring and through bringing people together to share best-practice

• Foster a team environment in which designers feel engaged and motivated

• Maintain awareness of ‘best-in-class’ design

• Maintain awareness of relevant social, cultural, economic and technological trends

• Plan, design and execute user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing

• Provide mentorship and guidance to junior designers, and develop any direct reports they have

Education and Experience Required

• NQF Level 6

• Masters or Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification

• 6 years + Technical experience

• Able to create and use personas and produce illustrated customer journeys

• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.

• Two (2) years’ experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing.

• Two (2) years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised