Latest Jobs at Amazon Web Services (AWS)

About the job
Description

• Would you like to be part of a team focused on increasing adoption of Amazon Web Services by engaging with key accounts? Do you have the business savvy and the technical background necessary to help establish Amazon Web Services as a key technology platform provider?
• As an Enterprise Account Manager you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in key customer accounts in South Africa.
• The ideal candidate will possess both a business and technical background that enables them to engage an account at the CXO level as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan.

Basic Qualifications

• Significant account management business development experience in the IT industry.
• A technical background in engineering, computer science, or MIS a plus.
• Direct field experience in working with large customer accounts.
• Strong verbal and written communications skills.
• Fluent in English, and ideally one other African language

Preferred Qualifications

• BA/BS degree preferred
• Sucessful experience in managing transformation for large accounts
• Account leadership for complex accounts and quota achievements

This role will be based in Cape Town

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company - Amazon Web Services SA Pvt Ltd
Job ID: A1272576

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About the job
Description

Graduate Professional Services Consultant

• Do you have a deep passion for utilizing technology to empower businesses? Are you passionate about collaborating with technology and business leaders to deliver cloud-based solutions?
• Amazon Web Services (AWS), a subsidiary of Amazon and a leader in cloud computing, is seeking early career talent to join our AWS Professional Services Graduate Program. This is a unique opportunity for driven, self-starters to play a key role in a fast-growing business, and to deliver significant value to AWS customers of all sizes from startups to global brands. You will learn from top AWS subject matter experts and train for an exciting career in the tech industry.
• We work with cutting-edge technologies supporting the largest and most innovative businesses, non-profits, and government agencies around the world. This is an unparalleled opportunity to begin your career path in a role helping AWS to transform the way the world uses technology to solve their business challenges. The skills and experiences you gain will lay foundation for the career of a lifetime.

In This Role, You Must Possess The Following

• An affinity for the new and unknown. We are always experimenting with innovative concepts including cloud computing, application development, machine learning, and Internet of Things.
• Enjoy working with customers of all shapes and sizes. You will have a passion for educating, training, designing, and building solutions for a diverse and challenging set of customers ranging from small businesses to large enterprises.

About Graduate Program

• The AWS Professional Services Graduate Program is a 12-month program on our consulting teams. The program focus is to develop early-career talent and future leaders at Amazon. Start date is September 2021. The program consists of technical in-depth training, consulting training, and real-world projects with our enterprise customers, typically large multinationals, or public sector customers.

As Graduate Consultant, You Will

• Work as part of a team of experienced AWS consultants on-site at our customers and together with our customers’ business and IT specialists to help them achieve their desired business outcomes quickly
• Receive continuous mentoring and training to support your personal and professional development both in your field of specialty and beyond
• Teach and coach customer teams and external partners in how to best use AWS Services and other technology, thereby helping them make good technology decisions
• Innovate on behalf of our customers and contribute to team goals to exceed the quality standards of all deliverables
• Get certified on AWS Platform during the program through hands-on and on-the-job training
• The program offers these specialty tracks: DevOps, Cloud Infrastructure Architect, Application Developer, Cloud Migrations, Big Data & Analytics, IoT, Data Science, and Security.

Basic Qualifications

BASIC QUALIFICATIONS

• Currently enrolled in or received a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Information Technology or Science, Technology, Engineering, Mathematics (STEM) (or graduated less than twelve months ago)
• Experience with one of these: software engineering or development, networking fundamentals, security, databases (relational and/or NoSQL), data analytics, operating systems (Unix, Linux, and/or Windows), or Data Science concepts

Preferred Qualifications

PREFERRED QUALIFICATIONS

• Experience with software development lifecycle (SDLC) and agile methodologies
• Awareness of cloud technologies and AWS services such as EC2, ELB, RDS, VPC, Route53, Lambda, and S3
• Proficiency in English and/or one additional regional language (B2 or above)
• Entrepreneurial spirit as demonstrated in extracurricular activities
• Self-starter with hands-on mentality
• Knowledge of local business market, e.g. through internships, part-time work experience, or student body activities

Appendix Of Specialty Descriptions

• DevOps Specialist - A specialist in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
• Cloud Infrastructure Architect - A specialist in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
• Application Developer and Cloud Migrations - AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or serverless architecture. They help our customer to migrate to AWS cloud platform quicker.
• Big Data & Analytics - This role supports our teams that leverage data and produce business insights. The specialists in this area help our customers use and integrate data collection, IoT, data extraction, and analytics services in their data pipeline.
• Data Scientist - Data Scientists use scientific methods, processes, algorithms and systems to extract knowledge and insights from data sets. They collaborate with Data Engineers and Machine Learning Ops Experts to deliver results for our customers.
• Security Consultant - Within AWS, security is job zero. We believe that solid security practices are the foundation for using the Cloud. Security Consultants are trusted advisors and enablers for our customer to make their cloud implementations secure.

Equal Opportunities

• Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae

EU Student Programs Team

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About the job
Description

• Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
• As a Software Development Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. You will have a love for technology and operational excellence, to provide our customers with an exceptional experience and service.

Responsibilities

Define and Execute Business Priorities

• You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.

Team and Performance Management

• You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.

Operational Excellence

• You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.

Recruiting and Hiring

• You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Incident and Escalations Management

• You will be the point of contact for enquiries regarding engagement processes and issues impacting our customers during your team’s coverage. As a member of the Software Development Management team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.

You will own accountability to provide our customers with an exceptional support experience and assist customers in their time of need with highly technical and customer focused service.

Basic Qualifications

• The right person will have strong people management experience of 8+ years with a track record of success
• They will be analytical and have experience in leading multiple technical support or operational teams larger than 20 people, in high pressure environments.
• Must have a record of driving projects to improve operations and support-related processes and the right high-level technical support experience.
• Strong verbal and written communication skills, which will be key in driving customer and internal communications.

Preferred Qualifications

• Experience with managing IT environments on behalf of customers.
• Engineering, Computer Science, IT Degree or equivalent experience
• MBA or equivalent experience.

The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
Experience in one or more of the following Windows, DevOps, Deployment, Networking, Enterprise Software.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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About the job

Description

Are you a DevOps engineer who has hands-on experience with building, automating and operating large-scale cloud applications? Would you like to work with our customers to help them architect, develop and re-engineer applications to fully leverage the AWS Cloud? Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest application technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?

At AWS, we are hiring the best hands-on technical architects and systems development engineers, who can help our clients and partners deploy and operate their business-critical applications taking advantage of the global scale, elasticity, automation and high-availability features of the AWS cloud. Our consultants will collaborate with partner and client teams to deliver proof-of-concept projects, conduct topical workshops, and lead implementation projects. These professional services engagements will focus on customer solutions built with CloudFormation, API Gateway, Lambda, ECS, SQS, CloudWatch, Kinesis, and others.

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.


Basic Qualifications

• Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
• 5+ years of experience as a technical specialist in customer-facing roles
• Ability to think strategically about business, product, and technical challenges in an enterprise environment.
• Strong hands-on experience with mainline programming and scripting languages such as Shell, Python, Ruby, Perl, Java, .Net, or C++
• Hands-on experience with building and managing release systems, code merging and promotion, and CI/CD workflows and tools
• Experience working with and delivering using Agile practices

Preferred Qualifications

• Experience in an Architect role or similar
• Masters or PhD in Computer Science, Physics, Engineering or Math.
• Experience with CloudFormation, Chef, Puppet, Salt, or Ansible in production environments
• Knowledge of IP networking, VPN's, DNS, load balancing and firewalls
• Experience with monitoring and log aggregating frameworks like CloudWatch, Datadog, Splunk, Opentracing, AWS X-Ray, and APM tools.
• Experience with revision control source code repositories (Git, SVN, Mercurial, Perforce)
• Management of continuous integration servers like Jenkins, Bamboo and TeamCity
• Experience with development and automated testing.
• Understanding of microservices and distributed application architecture.
• Strong verbal and written communication skills, with the ability to communicate core DevOps concepts (CI/CD, Agile & Automation)
• Blogging or writing technical articles or contributing to an open source project for new and existing technologies or application architecture and design

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae

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About the job

Description

Are you a database migrations expert who has experience with executing large-scale database migrations from on-premises to the AWS Cloud? Would you like to work with our customers to help them plan, prepare and execute large-scale database migrations and leverage the benefits of the AWS Cloud? Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest application technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
At AWS, we are hiring the best hands-on database migration experts, who can help our clients and partners migrate their business-critical databases to take advantage of the global scale, elasticity, automation and high-availability features of the AWS cloud. Our consultants will collaborate with partner and client teams to determine database migration strategies, build database migration business cases, analyze customers’ database portfolios, perform database assessments, develop database migration plans, design database migration processes, implement database migration tools, support the database migration execution, and ensure operational integration. These professional services engagements will focus on leading our customers through large-scale database migration programs and helping customers move from traditional commercial databases, warehouses, and NoSQL systems to AWS managed database services including open-source RDS, Aurora, DynamoDB, Redshift, DocumentDB and others.

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.


Basic Qualifications

• Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
• 10+ years of experience in Oracle or SQL Server
• Experience working with high availability and server tuning including parameters, resources, contention etc.
• Experience in open-source database technology platforms such as PostgreSQL or MySQL
• Experience with migrating database environments from one platform to another, with hands-on expertise in two or more of the following domains: database migration strategy design, database migration business case creation, database portfolio analysis, database assessment, database migration process design, database migration tool implementation, database migration execution, or operational integration
• 5+ years of experience as a technical specialist in customer-facing roles

Ability to think strategically about business, product, and technical challenges in an enterprise environment
Good experience with agile project management methodologies


Preferred Qualifications

• Relevant application/database replatforming experience (commercial to open-source engines)
• Experience with custom/COTS applications and their implementation/maintenance
• Experience with multi-terabyte large databases across multiple database platforms (e.g. Oracle, SQL Server, MySQL, PostgreSQL, Netezza, Teradata, Vertica, etc.)
• Experience in ETL/ELT workflow management
• Ability to write and tune SQL queries
• Experience in writing complex PL/SQL, PL/PgSQL and stored procedures
• Understanding and ability to participate in all phases of the SDLC including requirements gathering, business analysis, configuration management and quality control

Masters or PhD in Computer Science, Physics, Engineering or Math
Understanding of virtualization technologies and system architectures that utilize load balancing, horizontal scalability and high availability
Presenting at public events such as technology conferences, hackathons, etc.
Experience working directly with customers and partner

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About the job
Description

AWS Support is one of the largest and fastest growing business units within AWS. We are a highly technical, innovative organization revolutionizing the customer engagement processes and offers topnotch technical support for the portfolio of products and features of AWS. We are determined to redefine the word “support” and lead the industry with best in class technology.

AWS Support is building a world-class organization to facilitate delivery of tools and metrics incorporating insights and predictions of our customer UX by mining large volumes of structured and unstructured data sources available within AWS Support, using Data Science, Machine Learning (ML) and Natural Language Processing (NLP). Our data sets include chat logs, call audio logs, email transcripts, feedback texts, agent data, case data, customer data, usage data, and knowledge docs, as well as systems and application logs and metrics. We are aiming to develop and implement predictive ML models to aid/improve Service Level, Agent Productivity, Customer Satisfaction, Dynamic Routing, Case Deflection, Knowledge Recommendation, Optimal Case Handling, Proactive Case Prediction/Resolution, Sentiment Analysis of Customer Correspondence, Customer Retention, etcetera.

We're looking for a talented, passionate senior user experience designer to work on AWS Support products (Service Health Dashboard, Personal Health Dashboard, Support Center, Knowledge Center, Forums, Trusted Advisor) and internal tooling (case management and engineering support tooling). This designer will be responsible for designing the UX architecture, interaction flow, and aesthetics of our current and new properties. We're looking for a designer to create elegant, intuitive user interfaces that meet business needs. This designer will have a significant impact on the creative direction of the Support products with particular focus on the challenges of solving major challenges and shape the success of the CX of AWS customers, internal service teams, and support engineers worldwide. You will be a key driver in taking an idea to experimentation to prototyping and then to implementation to identify and improve our customer experiences.

The ideal candidate has experience in digital enterprise products or software as a service, with strong blue sky/ideation skills, robust holistic systems thinking, deep attention to detail, and passion for making difficult tasks into simple and delightful experiences for customers.

Collaboration and product ownership is essential, requiring you to be a great communicator, and successfully present and align with the
Support customer experience team and stakeholder input. Additionally, you must be able to work with ambiguity and deliver designs that elevate the AWS customer experience as a whole.

Major responsibilities

• Lead your team and partners in defining, tracking, and reporting key user experience metrics.
• Review with and gather feedback on work from business, product management, development, and peer design teams as well as executive leadership.
• Evaluate new and emerging methods and technologies in UX prototyping, and identify best-of-breed to incorporate into your team’s toolkit.
• Evaluate, establish, and apply best practices, patterns, and guidelines.
• Lead the design of useful, usable, and desirable products in a team environment. Work with leadership in design planning and goal creation.
• Understand customers and their needs through market analysis, customer research, and feedback.
• Use business requirements to assist in developing use cases and high-level requirements.
• Design the architecture, interface, and interaction flow of services and experiences.
• Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
• Facilitate the design process, present and iterate design solutions.
• Craft, pitch, and validate long-term design strategies.
• Continually iterate and evolve the way we design for and learn from our customers.
• Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.

Basic Qualifications

• 6+ years of experience as a user experience designer, interaction designer, information architect, or similar UX-related role
• 4+ years of experience creating prototypes or highly detailed wireframes for complex web applications
• 2+ years of experience working in a collaborative team and directly with developers on implementation of designs
• An online portfolio or samples of work demonstrating relevant experience
• Bachelor's degree in design, human-computer interaction (HCI), or 6+ years equivalent professional experience

Preferred Qualifications

• Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
• Strong time management skills and the ability to be self-directed when needed
• Fluency in best practices for information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles, techniques, and patterns
• A master's degree in interaction design, human-computer interaction (HCI), or related UX degree
• Demonstrated history of performing user research or gathering quantitative customer data
• Excellent communication, presentation, and interpersonal skills
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

"Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae."

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About the job

Description

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to manage our partnerships with the leading Systems Integrators, ISV’s, Consulting & Service Delivery Partners, Telcos, Distributors and other members of the AWS partner ecosystem.

As member of the AWS Commercial Sales (CS) Partner Team, you will have the exciting opportunity to develop and deliver on our strategy to build mind share and deliver key services that drive customer business outcomes.

The right candidate will have a track record of success in building, developing and managing channel partnerships in South Africa. She/he will have both a business background that enables them to engage at the CxO level, as well as a sales background that enables them to manage joint GTM efforts and to easily interact with customers.
The ideal candidate should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions

Your responsibilities will include establishing and growing business and technical relationships while managing the day-to-day partner interactions. You will be responsible for driving top line revenue growth and overall AWS adoption with selected partners, across all market segments.

Role and Responsibilities

• Have a holistic view on the set of selected Partner and members of our ecosystem in the region and drive partner recruitment and partner optimization programs if and where appropriate
• As member of the Partner Team be able to execute and deliver against the defined overall go-to-market strategy for the region
• Closely work and collaborate with the AWS field sales force and closely with each partner’s customer base to maximize success using our web services.
• Advise customers and commercial sales teams on the value of partners, engagement, and recommend qualified partners to support customer needs.
• Engage each of the selected partners' field sales organizations, channels and end customers to create and drive revenue opportunities for AWS.
• Work with multiple sales and technical teams within both AWS and each partner to define and execute joint technology, marketing and sales initiatives.
• Identify joint customer segments and industry verticals to approach with a joint value proposition for using AWS.
• Participate and contribute to the established business cadence as well as prepare and deliver business reviews with internal and external stakeholders
• Manage complex partner negotiations and serve as a liaison to the wider cross-function team with AWS
• Leverage existing partner programs and channel initiatives to drive development and evolution of the regional partner ecosystem
   
• Basic Qualifications
  • Experience in engaging and influencing C-level executives and strong familiarity with decision making processes in a customer and partner enterprise environment
  • Strong sales and commercial acumen with a desire to coordinate field teams to develop and close high-profile deals
  • Experience of direct and Partner sales or business development within the Software / IaaS/ Cloud / SaaS markets
  • Experience working with diverse and complex partner ecosystems including SI´s, Telcos
  • Demonstrated experience working with cross-function stakeholders including direct and channel marketing, product management, operations, account management teams, legal, finance etc.
  • Excellent communication and presentation skills
     
  Preferred Qualifications
  
  10 years of relevant work experience in commercial roles / sales management in the IT industry
  
  Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates.