Latest Jobs at Boldr

Description

YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT YOU WILL DO

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism

• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved

• Ensure proper and timely escalation of issues to meet internal and external expectations

• Identify opportunities and recommendations for continuous process improvement

• Deliver service excellence and maximize customer service and satisfaction

• Work with the external team to stay updated on product and service knowledge

Requirements

YOU ARE..

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details

• Passionate about client satisfaction

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.

• Amenable to work on rotating shifts

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!

• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications

• Excellent reading comprehension, verbal, and written communication skills

• An ability to understand and communicate complex ideas to customers, both verbally and in written form

• Aptitude to quickly learn and navigate new technology, systems, and applications

• Ability to accept feedback gracefully and with an open mind

• Intermediate understanding of common Customer Experience best practices

• Customer orientation and ability to adapt/respond to different types of characters

Benefits

Salary + Benefits

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Description

WHAT IS YOUR ROLE

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time. You will also be working with the Service Delivery Manager and the People Team to identify growth and development opportunities for the team members.

WHAT WILL YOU DO

People Development

• Identify growth and development opportunities for team members to enable career progression and self-development

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals

• Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs

• Ensure that the team meets company and client-specific KPI targets through product/service training

Internal Coordination

• Work with the People Team to make recommendations for their team member’s career advancement based on their personal aspirations and learning needs

• Relay consistent issues to Service Delivery Manager in a timely and efficient manner

• Answer tickets and be empathic with the customers

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes

• Demonstrate mastery on the company and client’s offerings (i.e. its product and services)

• Understand, investigate, and solve any complex client requests or complaints

• Identify opportunities for continuous improvement and scaling growth, in coordination with the Service Delivery Manager

Requirements

YOU HAVE…

• Bachelor's/College degree in a relevant discipline you’re passionate about!

• 2-3 years of supervisory experience in a related field

• At least 1 year of BPO (Customer Service or Sales) experience

• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications

• Excellent verbal and written communication skills

• An ability to understand and communicate complex ideas to clients

• Aptitude to quickly learn and navigate new technology, systems, and applications

• Ability to accept feedback gracefully and with an open mind

• Customer orientation and ability to adapt/respond to customers with diverse backgrounds

Benefits

Salary plus Benefits

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Description

The Project Coordinator will be responsible for managing the design of large scale, cross-functional projects. You’ll be responsible for the test fits and oversight throughout the entire life cycle of a project to ensure design intent is implemented from kick-off to close. We looking for someone with strong communication skills and the aptitude required to interact with various business units across the organization and understand their goals.

Role & Responsibilities

•  Produce design documentation drawings; conceptual sketches, schematic design documents, construction documents.
•  Understanding Tenant Improvement work and escalating if scope or budget are at risk.
•  Ensure design packages comply with local code compliance
•  Manage project status updates across the Fresh Design Pipeline
•  Clearly define project scope, goals, and critical path
•  Comfortable leading through influence stakeholders and project team members across all levels of the organization
•  Be proactive in communicating project risks with confidence and clearly articulated project impact
•  Manage vendor relationships and RFP processes if needed

Requirements
Preferred Qualifications

•  2-5 years of experience in commercial design
•  Experience within cross-functional design/construction projects from initiation to completion.
• Experience in food settings preferred.
•  Experiencing redlining schematic & construction documents. Familiarity with spatial design and code constraints.
•  CAD or Revit proficiency. 3D modeling, photoshop, visualizations, a plus.
•  Basic understanding of permitting. First hand experience with AHJ permitting a plus
• (Department of Health, Building, etc)
•  Prefer Experience in high growth tech startups

Benefits
Salary plus benefits