Latest Jobs at Nedbank

Job Purpose

To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.

Job Responsibilities

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).
• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.
• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.
• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.
• Be commercially minded and understand the broader business strategy in auditing aaproach.
• Manage allocated billable hours in line with Audit plan.
• Act as an trusted business advisor through providing audit insights in line with audit methodology.
• Maintain stakeholder relationships through regular scheduled engagements.
• Build sound professional relationships through addressing client concerns.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.
• Ensure client centricity in audit engagements with stakeholders.
• Ensure GIA policies and principles are maintained and applied through the audit process.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Prepare quality, relevant and commercially astute assignment and reports.
• Analyse and interrogate client processes, evidence and verbal information independently.
• Apply professional judgement in all audit interactions.
• Apply experience and best practice into audit discussions and work performed.
• Deal with complex verbal and documented information and data in the audit process.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CA (SA)

Preferred Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

• A minimum of 5 years’ experience in a Risk / Audit role in the Financial Services Industry (Corporate & Investment Banking, Retail & Business Banking and Wealth).

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

Behavioural Competencies

• Managing Work
• Monitoring Information
• Building Partnerships
• Quality Orientation
• Continuous Improvement
• Work Standards
• Courage
• Adaptability

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Job Purpose

To provide delightful client centric experience through agile engagements and to migrate clients to a digital channel of choice.                 

Job Responsibilities

• Manage the banking hall floor.
• Meet, greet, establish and clarify client needs and verify documentation.
• Control the queuing system and prioritise clients with special needs.
• Address any queries or concerns relating to the queue flow or digital devices.
• Walk the floor, educate clients on devices and ensure connectivity.
• Suggest alternative channels in terms of relevant point of service in relation to costing.
• Assist with or refer client complaints to management for resolution and feedback.
• Encourage client feedback and thank clients when exiting the branch.
• Promote digital banking by educating, activating and supporting clients.
• Support and motivate branch staff to educate and migrate clients to digital.
• Assist in enabling clients on digital and other self-service channels.
• Identify and recommend ways to enhance client communication.
• Manage the client experiences environment.
• Ensure that all equipment is switched on / off daily, is in working order and due process is adhered to.
• Meet with Branch Manager to discuss previous day's report and agree on any changes to be initiated.
• Ensure staff are ready to receive clients on time.
• Manage and hold staff accountable to call clients consistently whilst at the counter.
• Address both the negative and positive sides to client experience with all staff and provide recognition where it is due.
• Recommend solutions to resolve client experience breakdown through observing and monitoring queue time and re-directing clients to alternative service points.
• Ensure that there is sufficient stock at hand including promotional items, brochures holders, stationery, and replenish accordingly.
• Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.
• Ensure all staff adhere to the clean desk environment in the branch.
• Support and coach branch staff to improve their comfort level across all digital platforms.
• Monitor all Client Experience data for the branch to identify experience failures with a focus on RODI principles.
• Manage the client experiences environment.
• Engage and participate/conduct experience related meetings in the branch.
• Recommend solutions to resolve client experience breakdown through observing and monitoring queue time and re-directing clients to alternative service points.                                                                                   
• Provide sales, digital leads and enable cross-selling to relevant departments.
• Achieve and report performance on digital usage targets.
• Improve digital migration volumes.
• Improve in enticement statistics in the branch.
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 3-5 years customer facing experience, preferable Retail branch experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant digital certification

Type of Exposure

• Managing customer expectations
• Answering customer questions
• Working with customers to solve customer problems
• Interacting with diverse people
• Identifying health and safety regulations violations
• Interacting with external clients

Technical / Professional Knowledge

• Relevant product knowledge
• Customer service principles
• Governance, Risk and Controls
• Branch processes and procedures

Behavioural Competencies

• Building Customer Loyalty
• Managing Work
• Influencing
• Sales Persuasion
• Courage
• Positive Approach
• Customer Focus
• Stress Tolerance

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Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

FAIS Affected

FAIS Affected - Yes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Minimum Experience Level

• 3-5 years working experience as a Telebroker dealing with Commercial and Personal Lines in the Short Term Insurance space within the Banking/Financial Services Indsutry.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding.
• Drafting reports
• Comparing two or more sets of information
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department

Job Responsibilities

• Minimise expenses by using cost effective processes and staying within the operational budget
• Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
• Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
• Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
• Ensure client satisfaction by understanding and meeting their required needs
• Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
• Manage quality of work by performing quality checks and taking corrective action where necessary
• Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
• Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
• Drive operational improvement by identifying and implementing appropriate solutions
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF level 5 qualification
• Essential Certifications

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Communicating job requirements and performance standards to others
• Conducting performance feedback meetings
• Checking performance data to measure employee performance
• Conducting performance appraisal interviews
• Enforcing disciplinary actions against employees
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks

Minimum Experience Level

• 3 to 5 five years experience within a banking environment

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements

Behavioural Competencies

• Coaching
• Customer Focus
• Decision Making
• Building talent
• Influencing
• Planning and Organizing