Latest Jobs at Pick n Pay Stores Limited

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

Minimum Requirements

• Standard 10 (Grade 12) / N3 or equivalent
• 2 years relevant working experience.

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Flexible shifts to meet extended trading hours seven days a week.
• Valid driver's license.
• Transferable between stores

Key Responsibilities

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

​​​​​​​Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

​​​​​​​Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

​​​​​​​Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

​​​​​​​Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

​​​​​​​Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

​​​​​​​Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

​​​​​​​Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 02 October 2025

go to method of application »

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community

Minimum Requirements

• Matric (attach certified copy to application)
• Must have a valid Driver’s license code 08 (attach certified copy of license)
• 12 – 18 months face-to-face customer service experience
• Must be flexible and willing to be transferred between stores

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills

Key Responsibilities

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

​​​​​​​Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

​​​​​​​Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

​​​​​​​Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

​​​​​​​Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

​​​​​​​Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

​​​​​​​Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 02 October 2025

go to method of application »

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

Minimum Requirements

• Matric
• Must have a valid South African ID
• Must have a valid Driver’s license
• Must be flexible and willing to be transferred between stores

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills

​​​​​​​Key Responsibilities

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

​​​​​​​Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

​​​​​​​Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

​​​​​​​Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

​​​​​​​Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

​​​​​​​Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

​​​​​​​Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

​​​​​​​Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 02 October 2025

go to method of application »

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

Minimum Requirements

• Matric
• Must have a valid South African ID
• Must have a valid Driver’s license
• Must be flexible and willing to be transferred between stores

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills

​​​​​​​Key Responsibilities

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

​​​​​​​Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

​​​​​​​Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

​​​​​​​Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

​​​​​​​Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

​​​​​​​Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

​​​​​​​Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

​​​​​​​Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 02 October 2025

go to method of application »

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community

Minimum Requirements

• Matric
• Must have a valid Driver’s license
• Must be flexible and willing to be transferred between stores

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills

​​​​​​​Key Responsibilities

Customer Service

• Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution
• Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue
• Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation
• Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability
• Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation

​​​​​​​Store Standards

• Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations
• Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks

​​​​​​​Communication

• Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store
• Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently

​​​​​​​Training

• Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures

​​​​​​​Social Responsibility

• Screen and decide on the charity to support according to the set criteria aligned to the company values
• Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance
• Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen

​​​​​​​Administration

• Compile the treasure hunt report for the store channel it to the relevant team for action
• Compile the monthly 365 report to highlight the status of the store standards
• Keep records of staff acknowledgement by customer for input into service star selection
• Keep records of charity and waste donations for security and audit purposes
• Maintain records of mule train checklists to reference against when checking the implementation of corrective action
• Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores
• Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store
• Record and maintain customer incident report forms according to the company requirements

​​​​​​​Ad-hoc Projects

• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

​​​​​​​Leading Self

• Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions
• Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

Closing date: 02 October 2025

go to method of application »

• To manage, guide and support Butchery Managers on the overall running of the butcheries. To ensure the required performance of meat and fish, as well as the adherence to the standards of the department.

Minimum Requirements

• Matric (Grade 12) Certificate (Minimum requirement)
• A relevant diploma or certificate in Retail Management, Food Technology, or Meat Processing (advantageous but not always required)
• Minimum of 10 years experience in Meat and Fish
• High level of knowledge in butchery processes and procedures
• Good understanding of butchery and butchery operations
• Must be computer literate
• Drivers License
• Ability to travel regularly and work long hours

Competencies

• Judgement and Decision making.
• Problem solving.
• Innovation.
• Building relationships and collaboration.
• Influencing
• Customer focus
• Team Player
• People management

​​​​​​​Key Responsibilities

• Understanding key drivers, desired business outcomes and Butchery and Fish standards.
• Liaise with Buyers to ensure the stores receive good deals and sufficient stock.
• Identify and implement contingency plans to close performance gaps.
• Maintain a solid working knowledge of assigned stores, industry and market.
• Use knowledge of industry practices, business trends, trade patterns and the competitive environment to develop trading and production plans.
• Develop and recommend business strategies that target butchery-fish specific growth.
• Develop and implement action plans to enable the attainment of financial goals, leveraging knowledge of factors and trends that are likely to impact financial performance.
• Monitor budgets, production planning and taking action to align sales thereof.
• Conduct on-the-job training for butchery staff and management on all the butchery skills requirements.
• Monitor stock levels to optimize in orders to counter by reducing over stocks, over production as well as out of stocks.
• Conduct regular quality checks and audits to ensure set standards are adhered to and develop action plans

Closing date: 03 October 2025