Latest Jobs at RCL Foods

The purpose of this role : 

• The Boilermaker is responsible for fabrication, installation, and repair of sheet-metal, structural, and piping components across milling, packaging, and site facilities. The role includes flour transfer equipment, blow-lines, square-to-round ducting, and air and water pipeline installations, ensuring safe, compliant, and high-quality workmanship to support plant and facilities reliability.

Minimum Requirements    

• Trade Tested Boilermaker N3
• 3–5 years industrial fabrication experience, preferably in FMCG, milling, or facilities environments.
• Strong sheet-metal fabrication skills including square-to-round and ducting applications.
• Proficient in MIG, TIG, SMAW, and oxy-acetylene welding and cutting techniques.
• Experience in fabrication and installation of air and water pipelines.
• Ability to read and interpret fabrication drawings, pipe layouts, sketches, and templates.
• Experience working on blowers, blow-lines, and pneumatic conveying systems.
• Strong understanding of marking-off, measuring, alignment, and fit-up techniques.
• Ability to work under pressure during shutdowns and breakdown situations.
• Good communication skills and ability to work effectively within a team.
• Strong safety, quality, and food safety mindset.
• Willingness to work standby, overtime, and shutdown periods.

Duties & Responsibilities    

• Fabricate and install sheet-metal components including ducting, chutes, guards, spouting, blow-lines, and blower housings.
• Fabricate accurate square-to-round transitions, cones, reducers, bends, and manifolds to specification.
• Manufacture and repair blower casings, fan housings, and plenum boxes ensuring correct alignment and airflow efficiency.
• Fabricate, install, and repair pipelines for compressed air and water services, including supports, brackets, and isolation points.
• Carry out facilities-related fabrication work such as platforms, handrails, walkways, stairs, frames, and general plant steelwork.
• Install and align pneumatic blow-lines and air services, ensuring correct routing, expansion allowance, and support spacing.
• Perform welding using MIG, TIG, Stick (SMAW), and oxyacetylene (cutting and brazing).
• Carry out marking-off, joint preparation, tack welding, full welding, pressure/leak testing where required, and finishing.
• Execute breakdown repairs and corrective fabrication work during production and shutdown periods.
• Participate in planned shutdowns and rotational standby duties, responding to emergency callouts.
• Strictly adhere to LOTOTO and permit-to-work systems during fabrication, piping, and installation activities.
• Ensure GMP and food safety standards are maintained, including burr-free fabrication and hygienic finishes in production areas.
• Accurately complete job cards, fabrication records, and maintenance documentation.
• Maintain housekeeping of workshop areas, tools, welding equipment, and gas storage.
• Work collaboratively with millwrights, electricians, instrument technicians, and facilities teams.
• Support root cause analysis (RCA) investigations and continuous improvement initiatives.
• Coach apprentices and assist with skills development where required.

Deadline:11th July,2026

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• RCL Foods is looking for an experienced Millwright to join our Bakery in Pretoria West. 

Minimum Requirements    

• Grade 12/Matric
• N4 Mechanical/Electrical Engineering
• Trade Test  - Millwright
• Minimum 6 years FMCG maintenance experience, bakery experience will get preference
• Code 08 drivers licence essential

Duties & Responsibilities    

• Maintain workshop, plant and all responsible areas
• Fault finding on mechanical, electrical, hydraulic and pneumatic equipment 
• Performs various types of welding and fitting repairs in the factory
• Mechanical and electrical maintenance
• Preventative Maintenance of all equipment
• Attend to Electrical and mechanical breakdowns.
• Standby duties and shift patten when required.
• Chillers, Compressors, Boiler and Generator basic experience required
• Attends to breakdowns timeously in order to minimise production downtime.
• Fault finding on PLC, VSD and related equipment.
• Identify cost saving initiatives and implement
• Guides, trains and coordinates the functions of the artisan assistant.
• Undertake regular planned job observations to minimise risks.

KNOWLEDGE AND SKILLS REQUIREMENTS

• VSD and relay control circuit fault finding.
• Strong PLC understanding preferably Siemens and Mitsubishi
• Electrical fault finding, improvement projects.
• Knowledge of photo electric and proximity switches is essential
• Good written, verbal skills, planning & co-ordinating skills
• Ability to work independently and good technical ability
• Troubleshooting, fault finding skills

Deadline:11th July,2026

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• As we continue to grow, we are seeking a talented and motivated individual to join our team as a Crate Hanger  with our RCL FOODS Beverages operating unit. 

Minimum Requirements:

• Matric/ Grade 12
• Read and Write
• Minimum 1 year beverage product packing

Knowledge:

• Storage area control
• Safety Health and Environmental Aspects

Skills

• Extensive knowledge of product handling,labelling and storage practices
• Familiarity with basic math and warehouse management
• Planning and coordinating with other departments

Duties & Responsibilities    
Key Responsibilities

• Receive crates from Logistics
• Hang crates in crate conveyor belt
• Ensure that production have sufficient crates at al times
• Separate clean crates from dirty crates
• Ensure good housekeeping
• Attend and participate in all relevant company safety programs
• Maintain workplace safety and follow established safety guidelines
• Follow Good Manufacturing Practices this would include making sure that you wearing required PPE in designated areas, confined space safety
• Report any food safety and food quality related issues to management immediately
• Utilizing continuous improvement mind-set, assist in identifying opportunities to improve process

Deadline:9th July,2026

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• RCL FOODS is seeking for a motivated and enthusiastic Inter to joing our Milling Division.

Minimum Requirements    
QUALIFICATIONS AND EXPERIENCE:

• Matric / Grade 12 (Passed)
• National Diploma in Environmental Science/Safety Management.
• SAMTRAC will be advantageous.
• Computer literacy (Outlook, Excel, Power Point).

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Strong Administrative Skills
• Well-developed communication skills
• Ability to work independently.
• Strong Team Player
• Results Driven
• Attention to Detail
• Time Management
• Reporting skills

Duties & Responsibilities    
The successful incumbent will be responsible for:
SHER:

The successful incumbent will be responsible for:

• Providing technical support in the improvement, maintenance, and monitoring of existing management systems and standard operating procedures.
• Ensure adherence to all company HSE processes and procedures.
• Conducting and compiling routine safety compliance, inspections, and audits against authorizations, guidelines, and legislations, and creating action plans for addressing areas of non-compliance.
• Conduct Pro-active planned and unplanned safety inspection and produce reports.
• Ensuring Fire extinguishers and first aid boxes are compliant (Serviced and not blocked).
• Conduct and review risk assessments.
• Actively compiling information for weekly, monthly, and various reports submissions.
• Schedule and Conduct emergency response drills.
• Compile information and participate in incident investigations.
• Ensure that noticeboards display important HSE information.
• Attend and Write minutes of the HSE statutory meetings.
• Assist in driving the CAPAs (Corrective Actions and Preventative Actions) System.
• Ordering and issuing of personal protective equipment
• Conducting daily inductions
• Monthly PPE reconciliation report
• Participating in the monthly departmental meetings
• Daily capturing of training records on SHEQ-X system

Deadline:12th July,2026

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• RCL FOODS is seeking a Electrical Foreman join our Milling division. 
• The Electrical Foreman is responsible for leading and supervising the electrical and instrumentation maintenance team to ensure safe, reliable, and efficient operation of milling and packaging equipment. The role provides hands-on technical leadership across medium voltage systems, generators, PLCs, and automation while ensuring compliance with safety, food safety, and statutory requirements.

Minimum Requirements    

• Trade Tested Electrician/Millwright with full apprenticeship 
• Wiremans licence - essential
• N6 Diploma
• Installation rules SANS 10142
• FMCG experience in a factory environment 
• PLC training and understanding
• Minimum 5 years experience in an FMCG, milling, or packaging environment, including supervisory experience.
• Strong working knowledge of medium voltage and low voltage electrical systems.
• Proven experience with generators and standby power systems.
• Solid understanding of PLC hardware, automation, and industrial control systems.
• Ability to read and interpret electrical schematics, loop diagrams, and OEM documentation.
• Experience with preventative maintenance systems, CMMS, and breakdown management.
• Strong leadership, problem-solving, and decision-making skills in an diversity environment .
• Good communication, reporting, and organisational skills.
• Strong safety, quality, and food safety mindset.

Duties & Responsibilities    

• Supervise and lead Electricians and Instrument Technicians to ensure effective maintenance execution.
• Plan, allocate, and prioritise daily electrical, instrumentation, and automation work activities.
• Provide electrical, instrumentation, and automation breakdown support to milling and packaging operations.
• Oversee maintenance of medium voltage (MV) and low voltage (LV) electrical systems.
• Ensure safe operation, testing, and maintenance of generators and standby power systems.
• Provide first-line technical support on PLC hardware, automation systems, HMIs, drives, and control panels.
• Ensure strict adherence to OHS Act with function as GMR2.7 appointee, electrical regulations, and LOTOTO procedures.
• Ensure compliance with GMP, HACCP, and food safety standards.
• Review and ensure accurate completion of job cards, maintenance reports, and CMMS records.
• Participate in root cause analysis (RCA) using tools such as 5-Why and Fishbone.
• Report equipment condition, risks, KPIs, and improvement actions to the Maintenance Manager.
• Drive shutdowns, capital projects, audits, and continuous improvement initiatives.

Deadline:13th July,2026

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• The purpose of the IT Project Manager role is to partner with internal business stakeholders to understand strategic and operational needs, and to collaborate with IT Partners and Solution Providers to identify, design, and implement technology solutions that align with business objectives and Enterprise Architecture principles, standards, and strategy.
• The role is accountable for delivering solutions across key ERP and Microsoft technology landscapes, ensuring that all initiatives are effectively planned, executed, and completed within agreed scope, time, budget, and quality parameters through the application of industry-recognised project management methodologies.
• This position is responsible for leading and managing project teams, driving clear and consistent stakeholder communication, and proactively identifying, assessing, and mitigating project risks and issues with appropriate ownership and action plans. A critical aspect of this role is the ability to bring strong exposure to infrastructure and technology environments, including ERP systems, databases, WAN and LAN networks, server platforms, desktops, Microsoft technologies, and cybersecurity, ensuring well-informed decision-making and solution delivery across a broad technical landscape.

Minimum Requirements    

• IT Degree + Project Management Certification (PMBOK / Prince2)
• 5+ years’ experience managing IT projects end-to-end
• Strong exposure to infrastructure and technology solutions, including:
• ERP systems, databases, WAN & LAN
• Server platforms and desktops
• Microsoft technologies and cybersecurity
• Proven ability to translate business needs into practical, scalable solutions
• Exceptional leadership, communication, and stakeholder management skills

Knowledge

• Formal certification in project management methodologies
• Prior proven track record in articulating a business need and exploring suitable options with making of recommendation as to most appropriate solution to best meet the business need.
• Understanding of contract management principles and service level agreements
• Experience with SAP, SYSPRO, and JDE is considered a strong advantage, enabling the successful candidate to contribute effectively within complex enterprise system environments and enhance overall project outcomes.

Duties & Responsibilities    

Business Need Understanding and Solution Selection

• Partner with key Divisional Stakeholders to understand Divisional business needs and overall strategy.
• Through collaborative engagement with IT Enterprise Architect, IT Partners and Solution Providers agree appropriate solutions to best meet business needs and IT systems requirements.
• Undertake objective, critical analysis of proposed solutions to draw accurate conclusions that recognize and manage contextual issues .
• Work through issues, weigh up alternatives and identify the most effective / appropriate solutions .
•  Explore a range of possibilities and creative alternatives to contribute to ultimate solution selection to best meet business needs and IT system requirements .
• Understand and position proposed solutions high level and micro design, solution costs once off and recurring vs current costs and solution implementation approach and impacts .
• Guide, lead and influence appropriate solution selection within the broader stakeholder audience based on overarching enterprise architecture and Technology Strategic principles

Project Management

• Direct and manage project development from beginning to end according to project management principles.
• Define project scope, goals and deliverables that support business goals in collaboration with senior / Executive management and business stakeholders.
• Develop good practice project documentation including project charters, project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise and update project stakeholders on an ongoing basis throughout the project lifecycle.
• Estimate the resources and participants needed to achieve project goals.
• Develop and submit project budget proposals, and recommend subsequent budget change controls for approval where required, negotiate with other Divisional / Business Unit managers for the acquisition of required personnel from within the company.
• Determine, assess and recommend need for personnel or resources during the project life cycle.

Project Transition Management 

• Work collaboratively with the Group Service Delivery Manager to ensure new and extended solutions delivered through the project lifecycle have a fully developed end to end support structure inclusive of formal support contract with appropriate service levels.
• Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews.
• Ensure an effective set of performance metrics and service levels are delivered for new services.
• Act as a gate keeper function that ensures effective transfer to Operations for all new solutions introduced through the project lifecycle.
• Identify and manage Operational risks to ensure a successful transition to service.
• Provide and handover to Operations a fully documented and updated solution design for formal transition from project support to ongoing operational run support.
• Ensure effective decommissioning of services no longer relevant in terms of new solution introduced through the project lifecycle, ensuring removal from billing schedules.

Deadline:15th July,2026

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Job Description    

• RCL FOODS is looking to recruit an energetics, team player to joing the HR team in PMB. The individual will need to be able to engage with staff, must be open minded when handling situations with staff and must be sensitive to staff matters.
• The individual must posses and drivers license.

Minimum Requirements    

• Grade 12 or NQF level 4/5/6
• Diploma in HR is advantageous
• 2+years as payroll clerk/HR administrator
• Manufacturing exposure an advantage
• Good Computer literacy, especially excel
• Fluent in zulu is advantageous
• General knowledge of IR and ER and well as CCMA
• General knowledge of BCEA and LRA acts
• Trac-Tec cloking system an advantage

General

• Maybe required to assis in any aspect of the business from time to time
• Accurate and timeous payroll administration of other HR requirements

Duties & Responsibilities    
Time and Attendance

• Load new employees
• terminate employees from terminal
• Ensure leave forms, absenteeism,training hours IOD all reflects on T&A system
• Ensure time sheets are approved before the 2nd of every month
• Log call with control desk

Payroll and Administration

• Ensure payroll is processed

HR Administration

• Prepare termination docs
• Complete maternity leave forms
• Filling
• Provide HR manager with monthly stats e.g engagements, terminations,absenteesim
• Update union memebership list, set up union and EE meetings
• Ensure Provident fund forms and filled in correctly and submitted
• Add new mployees on TT

Deadline:13th July,2026

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• Our Talent Team is on the hunt for a CCD Process Leader for their Speciality Baking Division. The role will be based in Centurion and will report into the Processing Manager.

Minimum Requirements    

• Grade 12(Matric) or equivalent
• Diploma/Degree in Operations/Production Management/Industrial Engineering required.
• National Diploma/Bachelors Degree in Food Safety, Operations or Food Science/Technology related qualification will be advantageous.
• Knowledge of HACCP/Food Safety certificate, Quality Management Systems, GMP, OHSACT required.
• Min 2 years FMCG production experience will be required.
• 2 years relevant experience preferably in a unionised food processing plant.
• Experience in the Baking industry.

Knowledge:

• Production principles.
• Processing equipment and plant maintenance and operations.
• Labour relations legislation and procedures.
• ISO and health, safety and environmental legislation.
• National best practice standards.
• Systems for SHEQ.
• Product specification knowledge.

Duties & Responsibilities    
Production Planning:

• Communicate the objectives of the plan to the team on shift to ensure understanding.
• Ensure man load is at full capacity according to the production plan, and request additional resources if necessary, before starting the line.

Operations Management:

• Follow the assigned plan until completed or a problem arises.
• Alert the Senior Process Leader to any deviation to the production plan immediately.
• Prioritise work to ensure deadlines are met.
• Conduct the required checks on start-up, during the shift, and sign off, and ensure the relevant data is recorded correctly.
• Do calculations to establish the most efficient use of resources allocated to the line, i.e. cost, people, time, etc, ensuring that these are neither wasted nor misused.
• Adhere to man load requirements.
• Ensure allocated resources are accounted for throughout the shift.
• Reallocate resources/work within area of responsibility if behind target, and change deadlines if necessary to ensure the achievement of production targets at the lowest possible cost.
• Request additional resources if necessary to produce the required product mix.
• Alert the Senior process leader where there may be spare capacity.

Safety, Health, Risk and Quality Compliance:

• Work consistently according to standard operating procedures and ensure compliance.
• Understand the safety, health and quality standards of the job and the reason for these standards, and communicate these reasons to others.

Monitor safety on the line:

• Ensure that protective clothing is worn by all employees in accordance with food safety standards.
• Apply all other food safety standards in accordance with Standard Operating Procedures.
• Check that access doors and gates are locked at all times to prevent unauthorised and unmonitored access.

Monitor hygiene on the line:

• Ensure the line meets all hygiene standards before start-up, taking corrective action where necessary, and informing the Senior process leader where there may be delays in start-up.
• Sign off with the cleaning team to ensure the cleanliness of the work area.
• Check that shut down cleanout and housekeeping are done properly.

Monitor SHEQ compliance:

• Ensure compliance to HACCP and ISO regulations throughout the whole process.

Cost Control:

• Issue PPE to Operators according to procedure.
• Motivate where additional PPE is required.
• Monitor the line to ensure work is executed consistently according to standard operating procedures to minimize waste and reduce consumption where possible.
• Monitor the usage of materials.
• Draw the correct quantity of packing material from stores to match planned daily utilisation in production.
• Identify and report wastage of materials/product.
• Report machinery and equipment that is not in good working order immediately to enable correct levels of production output.

Team Supervision:

• Ensure direct reports operate within boundaries set.
• Supervise people performance.
• Supervise the activities of the team to ensure production targets are met.
• Actively manage non-performance. Initiate disciplinary hearings as needed and according to RPM standards.
• Monitor time and attendance daily and report on absenteeism.
• Complete all time sheets and attendance registers on a daily basis.
• Coordinate leave requests and escalate for authorisation:
• Complete leave and general time management documentation in line with company policy.
• Escalate leave requests to the Senior process leader for authorisation.
• Continually assess the technical competence of the team and take steps to develop their knowledge and skill.
• Recognise the strengths of individuals and make use of these to achieve goals.
• Provide on-the-job training and support team members where necessary to achieve targets.
• Identify development needs for individuals/the team and escalate to the Senior process leader.

Deadline:18th July,2026

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• Our Talent Team is on the hunt for a Stock Allocations Planner on a 6 Months Fixed Term Contract for our Livekindly Collective Africa Division. The role will be based in Westville and will report into the Supply Planning Manager.
• The Stock Allocations Planner will be responsible to maximize customer service by allocating the available stock fairly across all orders received from direct customers, planning stock required for depot replenishment as well as planning stock to storage, while constantly considering the opportunities for cost saving within the distribution network. Be the first line of stock related queries for all distribution related operational queries and get these resolved.

Minimum Requirements    

• 3 year Diploma or Tertiary Qualification in Commerce/Supply Chain/Logistics Management; SAPICS preferred but not mandatory.
• 3-4 years operational experience within Outbound Supply Chain Planning (demand and supply), Call Centre or Distribution environment.
• Computer literacy (MS Office and particularly Excel).
• Advanced Excel/ PowerPoint.
• Must have experience in SAP/Syspro.

Knowledge and Skills:

• Good verbal and written communication.
• Good interpersonal and telephone skills.
• Warehousing principles and practices.
• Logistics and distribution principles and practices.
• Analytical thinking and problem solving.

Duties & Responsibilities    
Functional Strategy into Action Operationalisation:

• Work in conjunction with the manager(s) in the Outbound Supply Chain team to deliver the functions strategy into action.
• Facilitate integrated supply chain delivery by managing relationships and interaction with cross functional teams and/or external service providers.
• Ensure the agreed SIA is implemented through delivery of own and team targets.
• Execute any assigned outbound supply chain planning projects when applicable.

Replenishment Planning of Stock to Depots/Branches:

• Using the forward demand plan, determine anticipated future orders by depot and plan stock into storage facilities ensuring adherence to targeted days cover.
• Target days cover should be determined using the national forward demand plan split down to depot level, using a historical sales split (usually 3-4 months history) plus taking into account any known promotional activity in that region.
• Take in account any allocated or fixed pallet spaces or model stock by depot when planning stock into the warehouse to ensure no excess stock is not pushed into the warehouse.
• Days Cover targets must take into account frequency of inbound replenishment deliveries, variability of demand as well as projected forward sales.

Allocation of Available Stock to Customer Orders:

• On a daily basis, review all direct customer orders and branch orders to determine whether they can be fulfilled and from where.
• On acceptance of the order, allocate the stock to the order in SAP/Syspro, including which warehouse the stock will be despatched from.
• Before allocating stock to customer orders, ensure they are not on credit block.

Primary Transport Planning:

• Daily, book vehicles with the Primary transport service provider/team to ensure required customer delivery day can be met.
• Ensure that vehicles are booked with a minimum of 48-hour lead time.
• Ensure that the daily communication from primary transport team is aligned to what was agreed when planning the vehicles.

Customer Export Order Management (where applicable):

• Manage orders received from export customers through the supply chain. These may be handled either as Make to Order or can be drawn from stock in some regions/ categories.
• Assist and advise Consumer and the Export Team on any issues that may arise (eg: production delays, stock age).
• Work with the production planners to ensure production is planned with sufficient lead time to meet the required despatch date.

Stock Management and Reporting, but not limited to:

• Proactively manage stock age, slow moving and obsolete stock across all stock holding points and make recommendations on how to clear stock for the categories being managed.
• Review stock levels both within own network, including Vector or other service providers bulk facilities, and external service providers at a branch level and take corrective action where days cover either exceeds maximum or is below minimum covers.
• Monitor the days cover by SKU and action plans when stock is either below target (raise with the production planner to determine if stock is scheduled for production or determine if it can be brought in from elsewhere) or in excess of target, raise awareness with the sales team.

Customer Service Levels Analysis and Query Resolution:

• On a daily basis, monitor order fulfilment and stock holding by running customer service level reports daily to correct any service failures if possible during that same week.
• Work directly with the call centre, distribution, customer team, and supply planning where appropriate, to ensure that customer expectations are met and report any deviations.

Stock Allocation Tool Management and Execution (where required):

• Fully understand the functionality of the stock allocation tool on SAP and use it correctly in order to manage the agreed allocation of stock to customer.
• Attend the appropriate meetings where stock allocation decisions are made to ensure full understanding of the business intention.
• Using the outcome of the meeting, ensure that the stock allocation tool is correctly updated to ensure the business decisions are accurately executed.
• This tool will be used to manage customer jabs, stock shortages, stock auctions for consequential chicken, etc.

Distribution Budget Input (when required) and Cost Management:

• Provide input into the annual distribution budget using historical assessment of stock holding and daily transport requirements.
• Work closely with the distribution service provider, transport and warehousing teams to find opportunities to save costs and improve supply chain efficiencies.
• Work closely with national planning to minimise stock holding and transport costs.

Information and Data Management:

• Ensure all open direct orders and branch stock transfer orders are cleaned weekly.
• Ensure all incomplete orders are actioned and/or closed.
• Review orders on SAP/Syspro daily to ensure that no orders are missed out and inadvertently not actioned.
• Ensure all orders cancelled by customers or deferred to another week are rejected by the Friday of the current week.

Outbound Supply Chain Projects (where required):

• Be involved in any allocated projects that drive cost savings (warehouse, transport), system improvements (e.g.: SAP, Syspro and other system tools), customer service improvements as well as new product launches and discontinuations.

Deadline:18th July,2026

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• We are seeking Sales Representative who is brilliant at the basics to join our Baking Division. The purpose of this role is to ensure efficient customer service is maintained in order to increase sales volumes and improve market share. This role will be based in Kokstad and report to the Area Sales Manager.

Minimum Requirements    

• Matric (Grade 12)
• Degree in Sales/ Management (will be advantageous)
• 2 years minimum experience in a FMCG sales environment
• Valid EB Drivers License (Code 08) & own vehicle

Duties & Responsibilities    
Set Sales budgets volumes monthly will be achieved

• Monthly action plans to be provided and implementation of a minimum of 4 Displays per month
• Conduct weekly reviews meetings with agents
• Compile monthly action plans to achieve targets by customer.
• A set route list will be followed weekly
• Establish good relationships with all store and regional managers.
• Agent Management
• Weekly sales meetings Friday 08:00 will be attended
• Distribute and share sales information, sales statistics, etc. weekly

Promotions

• Implement promotional plan to achieve volumes
• Manage promotions

Monthly actions

• To achieve or exceed the monthly sales budgets
• To demonstrate and promote the sales of Bread
• Friday promotions will be conducted and Saturday when applicable

Agent Management

• To ensure weekly communication sessions.
• To co-travel with the agent sales staff (management ) weekly
• To establish weak points with agents and to rectify them
• To ensure the agents are aware of all Marketing activity, and that this is executed
• Ensure that the agents effectively manage the shelves

Objectives and Key Tasks

• To Develop a regular calling cycle with all traders in the area and continually canvass for new business
• Continually ensure correct merchandising and otherwise promote the display of all company products in all outlets, using all displays material.
• Negotiate continually for more and improved shelf space for the company products in all outlets
• To identify opportunities to increase sales via existing customers and obtaining new customers in conjunction with or without the agents and sales staff
• To maximize sales and grow our market share
• To provide assistance to agents and customers
• To establish and maintain excellent customer service levels

Reports (Weekly)

• Sales activity ,
• Opposition activity,
• Achievements,
• Agents performance versus budget,
• Your sales volumes versus budget.
• Sales Staff performance and actions
• Points of interest & issues

Deadline:19th July,2026

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Job Description    

• Siqalo Foods is seeking a Call Center Agent to join their Spread division. The role will be based in Boksburg and report to the Call Center Facilitator.
• The purpose of the Job is to process inbound/outbound sales orders and assist with customer queries including delivery times. quality complaints, product enqquires, out of stocka, amending the SDL and depot queries.
• Candidates with disabilities are also encouraged to apply.

Minimum Requirements    

• Grade 12
• NQF Level 4 or Matric Equivalent Certificate or N (C) V Level 4
• NQF Level 5 Higher Certificate in Customer Service/ Sales/ Marketing
• Must have at least 1 year work experience in the Call Center environment

Duties & Responsibilities    
Inbound/Outbound Sales Order Processing

• Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
• Read back orders and confirm each line and reference number.
• Process and email add-on’s and JIT products before the cut off time.
• Ensure the completed detailed activities are captured in CRM.
• Ensure no orders are mailed through by COB to Planning team.
• Provide the call lists to the customer care facilitator for completion and signature at the end of the day.

Administration and Protocol Compliance

• Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports on a daily basis.
• Inform customers of load exceptions and dropped stock.
• Rebook the DSL and short deliveries.
• Update the customer base, call lists and activities on a continuous basis and email the information to superiors.
• Advise the customer care facilitator of complaints logged by customers.
• Ensure that the work station is organised and orders are filed daily.
• Administer pick up slips.

Communication

• Ensure clear communication to respective depot staff on all add-on’s, special deliveries and short/incorrect deliveries.
• Communicate with respective PSC’s on stock outs and amendments.
• Liaise and follow up with delivery queries (i.e. delivery times, late deliveries and delayed/broken down trucks).
• Assist customer representatives with store queries.
• Advise respective parties of problematic customers and provide assistance in finding resolution to issues.

Team Coordination

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

KPI’s

• Accuracy of capturing inbound and outbound sales
• Call volumes
• Customer query and problem resolution
• Service level agreement standards attainment

Deadline:19th July,2026