The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 95,000 people, has production facilities in 18 countries and sells its produc...
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Reporting: This role reports to Regional Sales Manager North.
- Monitor and drive volume, market share and Gross Profit on selected “Direct Sale”- classified customers.
- Reach objective targets set by Line managers; Hereunder Volume targets, Gross, Profit targets, Soft Offer penetration target, Cost- and budget targets.
- Secure implementation of efficient sales and order execution processes according to practise set by Direct Sales department.
- Plan and execute Customer activities and utilise possible synergies related to Customer activities within the Region.
- Monitor Customer Satisfaction and take corrective action when required.
- Re-calculate and follow up on real cost vs planned cost deviations.
- Monitor the market situation in relevant transport segments (i.e. Fleet-segment) and use the information for strategic sales planning
- Give input to required market activities in order to support and develop Direct Sales.
- Monitor competition in relevant segments (Fleet segment) and give input to required product adaptations and need for new product solutions.
- Coordinate trade-in and buy-back offers with Used Truck Sales.
- Secure a high level of customer satisfaction through personal relations, customer activities and through coordination between support/ services from authorized Volvo dealers.
- Adhere to legislation, policies, and procedures as per requirements to ensure compliance.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Essential educational and/or training qualifications.
- Grade 12
- Bachelor’s Degree (Business Administration, Marketing etc. (Advantageous).
- Industry specific development program.
- Preferred Experience, Technical Skills and Knowledge.
- 8 year’s Commercial Truck sales experience.
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Job Objectives:
Receiving/Inbound
- Ensure and oversee the receiving of goods are done according to Volvo procedure.
- To ensure that all parts are received accurately against documentation and within prescribed time as set byKPI standards.
- To timorously record all discrepancies on the GDS system when parts received are not conforming tostandards and to documentation descriptions and part numbers.
- Ensure that parts are binned according to system allocations and not according to label allocations.
Outbound
- Process all customer orders requests ensure correct picking, packing and distribution of parts are accordingto the Volvo procedures.
- Must at all times make sure that the system is updated after authorization.
- To make sure the correct parts and quantities are dispatched as per invoice.
Binning of Parts
- To oversee binning of parts in correct bins.
- Confirm correct bin allocation as per the GDS system.
Credit Notes
- To ensure that credit notes are checked and signed off for processing. All credit notes to be filed in sequenceand stored.
- To ensure that the correct procedures are followed when processing credits i.e. No electrical parts arereturned etc.
Perpetual Stock Counts and Bin Verifications
- Ensuring that perpetual counts are done on a daily basis as per set quantities on the total volume of theWarehouse.
- To make sure a thorough investigation is done when discrepancies occur.
- All adjustments to be investigated and updates to be authorized before the system is updated.
House Keeping
- Ensure warehouse premises (inside/outside) always neat and tidy.
- Ensure parts stored correctly.
- Ensure all parts are binned correctly.
- Ensure waste collected timeously.
- Perimeter secure.
Exchange Parts
- Ensure parts from customer are at the agreed exchange standards (See Manual).
- Responsible for physical receiving & storage.
- Responsible for preparing supplier/core returns.
- Ensure that the packing and labelling of core parts be returned to PDC.
Deliveries
- To control deliveries to customers and ensure proper route planning and scheduling.
- Make sure that drivers are adhering to company rules and regulations regarding the use of companyvehicles.
Health and Safety
- To ensure that all warehouse personnel abides by the rules and regulations set aside in the Volvoprocedures regarding health and safety.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Must have Matric / Grade 12.
- Diploma in Warehouse management or a minimum of three years warehousing experience.
go to method of application »
Job Objectives:
- Assemble vehicles and vehicle sub-components in line with plant SQCDP (Safety, Quality, Cost, Delivery, People) Targets and according to sprint instructions.
- Perform other related responsibilities and carry out 5s (Sort, Set, Shine, Standardize, Sustain) and housekeeping responsibilities.
- To ensure that all the tooling and equipment is well maintained.
- Ensure that all SOPs (standard operating procedures) and Safety regulations are well adhered to and immediately report deviations to superior.
- Participate and contribute to all other Production related activities i.e. Kaizen and Gemba events.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Grade 12 with Passes in Mathematics and Science.
- A minimum of 2 years’ relevant experience from a similar work environment.
go to method of application »
Job Objectives:
- To sell Heavy Commercial vehicles of highest quality to existing customer base and grow customer base, in order to achieve sales targets and improve customer satisfaction.
- To adhere to legislation, policies, and procedures as per requirements to ensure compliance.
- To build exceptional relationships to ensure growth and customer retention.
- To ensure optimum profitability and volume for the brand in line with business plan.
- To ensure good communication channels and give regular feedback to customer and key company personnel.
- To add value to the customer by giving advice and support through good understanding the customer’s business and transport needs.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualfications & Job Experience:
- Matric.
- Industry specific development program.
- 5 years Commercial Truck sales experience.
go to method of application »
Job Objectives
Receiving/Inbound
- Ensure and oversee that the receiving of goods are done according to Volvo procedure.
- To ensure that all parts are received accurately against documentation and within prescribed time as set by KPI standards.
- To timeously record all discrepancies on the GDS system when parts received are not conforming to standards and to document descriptions and part numbers.
- Ensure that parts are binned according to system allocations and not according to label allocations.
Outbound
- Process all customer order requests and ensure correct picking, packing and distribution of parts according to the Volvo procedures.
- Must at all times make sure that the system is updated after authorization.
- To make sure the correct parts and quantities are dispatched as per invoice.
- To provide an efficient and effective service to the workshop by ensuring that all Technicians receive their parts as soon as orders are processed, and parts are picked.
Credit Notes
- To ensure that credit notes are checked and signed off for processing. All credit notes to be filed in sequence and stored.
- To ensure that the correct procedures are followed when processing credits i.e. No electrical parts are returned etc.
Perpetual Stock Counts and Bin Verifications
- Ensuring that perpetual counts are done on a daily basis as per set quantities on the total volume of the Warehouse.
- To make sure a thorough investigation is done when discrepancies occur.
- All adjustments to be investigated and updates to be authorized before the system is updated.
House Keeping
- Ensure warehouse premises (inside/outside) always neat and tidy.
- Ensure parts stored correctly.
- Ensure all parts are binned correctly.
- Ensure waste collected timeously.
- Perimeter secure.
Exchange Parts
- Ensure parts from customer are at the agreed exchange standards (See Manual).
- Responsible for physical receiving & storage.
- Responsible for preparing supplier/core returns.
- Ensure that the packing and labeling of core parts be returned to PDC.
Health and Safety
- To ensure that all warehouse personnel abide by the rules and regulations set aside in the Volvo procedures regarding health and safety.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience
- Matric / Grade 12.
- Diploma in Warehouse management or a minimum of three years warehousing experience.
go to method of application »
Job Objective:
Client liaison – Build good relationship between Company and Customer;
- Ensure zero customer complaints.
- Receive sales order from client.
- Timeous processing of parts sales.
- Preparation of quotes and invoices.
- Quotes, customer orders & invoices are correctly filed at all times.
- Ordering urgent orders from central warehouse.
- Invoice register up to date at all times.
- Distributing backorder parts to relevant customer.
- Parts catalogue up to date at all times.
- Monitoring delivery and collection of parts to customers.
- Monitoring picking of customer invoices.
- Follow up on V.O.R orders from customers and give feedback.
- Filing of quotes, customer orders and invoices.
- Control of invoice register.
- Assisting with stock take procedures.
- Overtime and Standby.
- Updating and maintenance on all Parts Catalogues.
- Achieve Sales Targets/ KPIs.
- Assisting in all parts operations where requested.
- Create and maintain Customer Base.
- Daily follow-up on customers.
- Obtaining of new customers.
- Compliance to ISO 9001 and Safety;
- All process in your area of responsibility are following ISO standard
- Ensure the safety process are followed
- Ensure the Safety Act and Regulation is adhered to
- Provide assistance to Warehouse Supervisor/Controller when required
Expectations
The Parts Sales person is responsible to maintain process within the Parts Department:
- To meet the set business goals within the Department.
- Ensure optimal customer satisfaction.
- To manage his actions and business dealings according to the Volvo Way.
- To utilise available systems to achieve optimal business performance.
- To raise awareness of the Volvo brand and promote the brand image.
- The job holder can expect adequate resources, objectives, professional guidance and support.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Expereience
- Matric.
- Computer Literate (MS Word, Excell, Power Point, Outlook).
- Technical background would be an advantage.
- Previous experience in a Parts Retail environment.
- A minimum of 3 years Parts Sales Experience.
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Job Objectives:
- Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
- Ensure zero rejection rate.
- Ensure parts are disposed of in accordance with directives and policies.
- Ensure that all parts in the claim store is clearly marked according to relevant procedures.
- Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
- Ensure jobs are costed within VST parameters.
- Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
- All job cards must be signed off by the Line Manager.
Opening and processing of job cards for repairs, maintenance and servicing.
- Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
- Recording service type, e.g. basic, annual etc.
- Record any other faults e.g. brake lights not working, vehicle overheating, etc.
- Transferring all relevant information onto job card on computer.
- Carry out credit checks.
- Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
- Ensure that job cards are signed by Driver/owner or relevant responsible person.
Outwork/sublet orders.
- Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
- Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
- Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
- Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.
Job Costing.
- Enter brief description of work done and any notes made by the Workshop Manager.
- Enter parts used.
- Enter labour according to VST codes.
- Enter outwork.
- In case of breakdowns enter travelling time and call out fee.
- Enter sundries and consumables.
- Print invoice and ensure it is handed to the Workshop Manager to sign off and ensure order numbers are in place.
- Hand over to administrative assistant.
- Upon final confirmation of payment received issue gate pass to driver.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Work Experience:
- Matric / N3 or equivalent.
- Computer Skills.
- SAP/GDS Fusion.
- Strong administrative background.
- Minimum of 4 years experience in a similar role.
go to method of application »
Job Objectives:
- Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
- Interpret and implement information in Volvo Manual and Service Literature.
- By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
- Follow repair, maintenance instructions and specifications as per the manual.
- Ensure excellence in customer service delivery through meticulously following procedures/processes.
- Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
- Follow procedures for breakdown work:
- Liaise with driver before responding to customer breakdowns;
- Ensure the correct documentation is in place and accurately completed before submission.
- Compliance to ISO 9001 and other Safety standards.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience
- Matric/N3.
- Trade Test Certificate - Qualified Diesel Mechanic.
- 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.
go to method of application »
Job Objectives:
Debtors
- Record Keeping.
- Latest information recorded.
- Build and maintain customer database\Keep records of all communications.
- All documents filed and kept in accordance with Volvo directives and procedures.
- Attention on Key Accounts – follow up on all queries.
- Ensuring payments are receipted timeously.
HR
- All communication to be handed to staff.
- Up to date with the status of each item and all relevant branch staff informed.
- Recording of leave on the ESS system.
- Assist with the Input overtime/leave on kronos.
- Approve overtime print timecard.
Finance
- Assist to Generate orders for Suppliers.
- Advise finance department of payments received.
- Allocate receipts to cash accounts.
- Ensure all payments received are filed accordingly.
- Liaise with cashier-cash outstanding report to be balanced daily.
Aftermarket administration
- Ensure that deposit slips and daily schedules balance and are forwarded to Head Office on daily basis.
- Queries are promptly solved/referred to Head Office.
- Ensure that all documentation are sent to Head Office with necessary authorizations.
- Payment to be made immediately on any cash sales.
- Ensure Aftermarket Manager approves any credits.
Sales
- Assist sales executives with administration ie. Release notes followed up.
- Ensure paperwork is up to standard as per Volvo requirements.
Customer Focus
- Take action to resolve customer account queries.
- Take action to meet customer needs.
- Take action to address customer concerns.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Education & Work Experience Requirements:
- Matric or Grade 12.
- Secretarial or Administration Qualification advantage.
- 3 years Branch Administration experience.
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Job Objectives:
Project management: Pilot Product or industrial projects:
- Pilot a X Functional team to reach target.
- Report to Steering Committee.
- Prepare Investments request.
- Secure Start of Production and manage handover to Production.
- Optimize plant layout and improve operational flow according Master plan.
- Standardize and enhance engineering practices within the (FC) Fitment Centre.
Deploy and embed the “Engineering Way of Working” (WoW) in daily activities:
- Standard of Production.
- Ergonomics, Quality, Environment.
- Assembly line efficiency.
- End-to-end logistics flow.
- Monitor adherence and continuously improve engineering practices.
Re-organize and enhance the efficiency of the Maintenance Department:
- Redesign shop shopfloor layout for better workflow and accessibility with support of Maintenance team.
- Improve Spare Parts Management (inventory, accessibility, tracking).
- Improve Preventive Maintenance Plan with Services.
- Support Maintenance strategic plan 2026 -2028.
- Deploy Product Maintenance Way of Working (WoW).
- Establish and roll out standardized practices for product maintenance.
- Define and document Product Maintenance WoW in plant and in FC.
- Monitor effectiveness and iterate based on feedback.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification:
- Matric.
- Diploma/Degree in Industrial/Mechanical Engineering or in Project Management.
go to method of application »
Job Objectives:
- Administer various employee benefit programs, such as medical aid, provident fund, group life and disability cover.
- Medical Aid administration will include processing of new, terminated and changed members.
- Provident Fund administration will include requesting of benefit statements, nomination of beneficiaries, withdrawals on the portal, death claims, increases, annual benefit statements and new employee welcome packs.
- Coordinate Medical Aid revision.
- Apply for and distribute Medical Aid cards.
- Conduct new employee benefit enrolments.
- Coordinate annual benefit changes.
- Filing and organising of all benefits paperwork.
- Collaborate with payroll and other HR team members regarding benefit changes.
- Capture benefit changes on the payroll.
- Load new employees on the payroll and link benefits.
- Change banking details and personal particulars on the payroll.
- Responsible for full payroll function for the learner and temporary payroll.
- Create Confirmation of Employment and Certificate of Service letters.
- Collaborate with the Payroll Specialist with regards to UI-19 and COIDA Return of Earnings forms.
- Employee Self Service administration and approval.
- Reconcile third party schedules/portals against payroll and prepare cheque requisitions for payment.
- HR System administration and maintenance including the telephone and CRM systems.
- Assist with audits and employee record keeping as and when necessary.
Who are you?
- Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Minimum 1 year experience in human resource and benefits administration.
- Payspace expererience will be advantageous.
- SuccessFactors experience will be advantageous.
- Matric (Grade 12).
- Human Resources Qualification at NQF level 7 (Essential).
Method of Application
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