Latest Vacancies at DigiOutsource

Purpose of the Role:

Working alongside the group’s finance and tax leadership teams, the Group Tax Accountant will be responsible for the group’s tax consolidation and reporting activities, overseeing the delivery of tax compliance across the group, actively support a wide range of tax initiatives including transfer pricing, tax audits, internal tax projects, OECD pillar two compliance processes etc.

The ideal candidate will have a breadth of experience in tax and accounting, including driving process and technology initiatives at a multinational corporation; and can operate independently in a fast-paced environment.

This exciting and challenging position involves extensive collaboration with various functions and stakeholders across the business to address tax-related matters for the group.

Duties include, but not limited to:

• Prepare and review the consolidated group’s tax provisions, effective tax rate calculations, including corporate income and deferred tax computations and associated tax schedules for monthly, quarterly, and annual financial statements – and ensure accurate reporting in the books for all assigned group entities.
• Prepare group tax journals and relevant group tax reconciliations to general ledger for both direct and indirect tax positions.
• Oversee the group’s tax compliance framework ensuring that robust processes are in place to strengthen tax compliance.
• Provide actionable inputs for enhancing the group tax reporting and tax compliance processes.
• Manage tax related audit processes (internal, external – statutory and tax authority) including the collection and provision of information to tax auditors.
• Maintain the group’s tax matrices and tax project trackers leveraging relevant internal structures.
• Review tax-related disclosures in the financial statements, including consistency of related party transactions disclosures.
• Prepare and review related party transactions for transfer pricing documentation and disclosure purposes.
• Provide proactive tax related assistance on various tax projects and tax administration matters.
• Provide tax training to relevant internal teams to address identified knowledge gaps.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives

You will have (Essential Skills):

• Good understanding of the gaming industry will be a considerable added advantage.
• Minimum of 7 years tax and accounting experience in or across highly complex, growth organizations across multiple jurisdictions
• Excellent working knowledge of tax accounting standards and international tax principles.
• Strong reconciliation, planning and analytical skills.
• Successful working independently and as a member of a team in a high-pressure environment.
• Resilient with proven ability to work across multiple functional teams.
• Ability to anticipate, identify and resolve complex matters including taking rational decision on tax issues.
• Desire and ability to contribute to the continuous development and success of the team.
• Excellent written and oral communication skills.
• Strong sense of urgency with a positive impact on delivery.

You will have (Desirable Qualifications):

• Qualified chartered accountant
• Post graduate tax qualification
• 5+ years tax accounting and advisory experience at a major firm or international company.

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Purpose of the role:

Working closely with the Head of Tax and the Finance Directors across the business units, the International Tax and Transfer Pricing Manager (Global) will be responsible for managing the group’s cross-border tax activities, ensuring compliance with all applicable transfer pricing requirements as well as monitoring, and advising on potential current and future tax risks.

The ideal candidate will have a breadth of experience in tax, including driving process and technology initiatives at a multinational corporation; and can operate independently in a fast-paced environment.

This exciting and challenging position involves extensive collaboration with several functional teams across the group including Finance, Product, Marketing, Corporate Development and other key stakeholders in the business to address all transfer pricing and tax-related matters for the organisation.

The position will involve the following areas of responsibility:

• Manage the group’s multi-territory and cross-border tax related activities to pro-actively identity, optimize and address identified tax opportunities and risks.
• Manage the preparation and submission processes for the group’s global transfer pricing compliance including review and submission of master files, local files, and other transfer pricing documentation. This includes working closely with the group’s external transfer pricing advisers.
• Manage the relevant international tax compliance, reporting and notification processes including those relating to controlled foreign companies tax filings, country-by-country reporting, BEPS pillar two, public tax transparency reporting requirements, etc.
• Review of group-wide transfer pricing policies including standardized modules for inclusion in local files; and working closely with advisors in preparing documentation supporting the group’s transfer pricing policies.
• Support the group finance teams responsible for in-country tax compliance, reviewing certain key business transactions and initiatives, ensuring the required documentation for tax purposes is always maintained and tracking the tax compliance status of the group entities.
• Monitor and research on relevant international tax trends, legislative changes, and relevant global economic/fiscal changes, documenting such and disseminating to the relevant group’s stakeholders.
• Lead the management and resolution of transfer pricing and international tax-related queries / disputes with the relevant tax and regulatory authorities.
• Manage and maintain relationships with tax authorities, regulators, external tax service providers and internal stakeholders in professional, transparent, and mutually beneficial manners.
• Maintain the group’s global tax risk register, record of uncertain tax positions and tax projects tracker.
• Implement tax workflow process automation to drive efficiencies and manage risk.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

You will have (Essential Skills):

• Good understanding of the gaming industry will be a considerable added advantage.
• Minimum of 8 - 12 years international tax and transfer pricing experience in or across highly complex, growth organizations across multiple jurisdictions.
• Strong knowledge of global and local tax principles, including international tax concepts, transfer pricing, the OECD BEPS project, EU tax transparency disclosure requirements, double tax treaty interpretation and application etc.
• Experience with local and cross border M&A transactions, including managing due diligence processes and structuring of transactions.
• Experience influencing stakeholders in a highly collaborative manner across a variety of business functions and geographies.
• Proven ability to work across multiple functional teams.
• Ability to anticipate, identify and resolve complex matters including taking rational decision on tax issues.
• Good working knowledge of tax accounting standards and international tax principles.
• Successful working independently and as a member of a team in a high-pressure environment.
• Desire and ability to contribute to the continuous development and success of the team.
• Excellent written and oral communication skills.
• Strong analytical, planning, and strategic thinking skills.
• Strong sense of urgency with a positive impact on delivery.

You will have (Desirable Qualifications):

• Qualified chartered accountant or qualified tax lawyer.
• Post graduate tax qualification.

Behavioural Competencies

Our culture is underpinned by core values that are linked to the following key behavioural competencies: Adaptability, Ownership & Accountability, Initiating Action, Resilience, Team Orientation, Integrity, and Innovation.  These competencies are essential for all employees, and for you to embed in and drive our culture forward.

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Purpose of the Role:

Our iGaming Platforms portfolio is looking for a Product Owner to work with the teams as the project’s key stakeholder representing Users and Business. They will bring the users, business, and development together to deliver high quality products fit for purpose. Reporting into the Product Manager, the Product Owner will be responsible for validating product ideas with reviews of plans and work in collaboration with Project Management, Development Teams, UX and other business units across the company.

Duties will include, but not limited to:

• Work with Stakeholders to help develop the product strategy and business cases.
• Develop expertise and serve as subject matter expert for designated product areas.
• Define and clearly communicate a prioritised roadmap plan that implements the strategy, including measurable improvements.
• Understand high level Epic requirements and decompose these into smaller packages of work for implementation within Scrum Team.
• Build and maintain excellent Stakeholder relationships.
• Actively seek input from internal and external Stakeholders and complete competitor analysis to keep abreast of industry and best practice.
• Gather User and Stakeholder input, including, interviews, usability tests and demonstrations.
• Work with the Business Support team and Business Stakeholders to produce detailed user journeys, acceptance criteria and designs ready for implementation.
• Assist with product /system/process documentation to support Users and Business continuity.
• Work with the scrum Team and Product Manager to deliver key milestones, including managing and prioritising the story backlog to ensure the work items delivered meet expectations.
• Provide regular updates to stakeholders on strategy, successes, learning and progress on product vision.
• Overall owner of the product backlog, keeping the Business and Tech Teams informed of work delivered.
• Understand the strategic and competitive position of the product, carry out competitive analysis and deliver value adding increments.
• Work with business to establish KPI’s for products and features to monitor success.
• Lead and inspire the Scrum Team to instil quality, encourage innovation and reduce defects.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria

• Bachelor's degree required, a computer related discipline preferred. (Experience may take the place of a degree).
• Prior experience as a Product Owner or Business Analyst and an understanding of standard software development life cycle for enterprise software applications.
• Knowledge of agile processes, frameworks and the SDLC.
• Demonstrates consistent behaviour aligned to the Organizational Culture.

Desirable Criteria:

• Solid knowledge of business processes, team structure and business products.
• Knowledge of requirements capture and specification techniques.
• Experience in managing stakeholders and developing relationships.
• Experience in managing multiple feature development in one backlog.
• Certified Scrum Product Owner (CSPO) certification advantageous.

Person Specifications:

• Information Monitoring
• Communication
• Creative thinking
• Teamwork
• Organisation & Planning
• Change Management
• Time Management
• Problem Solving
• Stress Tolerance
• Adaptability
• Building relationships
• Business Awareness

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Purpose of the Role:

As a Product Manager, you’ll take complete ownership and responsibility of the success of one of Betway’s product streams.

Working closely with the Head of Product, you’ll set the product vision, strategy and roadmaps based on a deep understanding of the customer. You’ll define key product metrics in order to measure success towards your vision.

You’ll balance the needs of stakeholders and customers to build innovative features that our customers love.

You’ll manage and lead a team of Product Owners and forge strong relationships with neighbouring functions such as UI/UX, customer experience and engineering in order to drive towards your product vision.

Duties include, but not limited to:

• Take overall responsibility for the success of the product by seeking out and setting, monitoring and continuously improving Product KPIs
• Own the product strategy and vision, and create buy-in both internally and with key external partners
• Create and maintain the high-level prioritised product roadmap based on data/analytics, customer feedback, competition and stakeholder input
• Use customer research and data to create proof-of-concept innovations to the product lifecycle
• Collaborate with external third-party partners, business stakeholders and product teams to ensure delivery timelines for dependencies
• Gain a deep understanding of customer experience in order to identify and fill gaps, and generate new ideas that grow market share, improve customer experience and drive growth
• Assess market competition by comparing the company's products to competitors' products
• Scope and prioritise activities based on business goals, objectives and customer impact
• Drive and present product launches working with stakeholders
• Act as a product evangelist to build awareness and understanding
• Work with technical architects to plan the implementation of the roadmap
• Seek learning from the product community and share findings with the business
• Coordinate and facilitate technical feasibility of solutions
• Keep stakeholders and the wider business informed of progress of the product, vision and goals of the product
• Line manages and mentors product owners
• Identifies product owners' development opportunities and coaches them to develop
• Leads and influences the rest of development team to drive towards product goals

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Capability to make iterative progress towards a product vision.
• Strong analytical and problem-solving skills
• 1+ years proven work experience in a product manager role
• Skilled at working effectively with cross functional teams
• Demonstrates consistent behaviour aligned to Organizational Culture
• Line management experience

Desirable Criteria:

• Solid technical background with understanding and/or hands-on experience in software development
• Experience in working with/managing remote teams

Person Specifications:

• Adaptability/ Flexibility
• Business Acumen
• Communication
• Critical Thinking
• Planning and Organizing
• Problem Solving
• Strategic Vision
• Team Orientation

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Purpose of the Role:

This role looks after the SPIN groups, and reports into the Finance Director: Spin. The responsibilities include assurance that all transactions, reconciliations, and reporting are accounted for accurately, completely and reported on timeously. The role requires the candidate to be highly numerate, well organised, deadline driven.

Duties include, but not limited to:

Financial reporting:

Monthly / quarterly management reports

• Produce monthly highlight sheet of the segment (Month on month, Quarter to quarter and Budget to Actual.
• Review of monthly management accounts including:
• Sign off on all review files and reconciliation for both income statement and balance sheet
• Such as but not limited to fraud, player balances, progressives and jumbo jackpot, vendors, accruals and prepayments,
• Monthly review of ALL open items reports to ensure that all transactions are reconciled, and queries resolved timeously, and all creditors paid timeously.  Ensure that all explanations for long outstanding and unusual items are valid and escalated in order to resolve.
• Review monthly reconciliation of accounting data to Group Reports, and drive standardisation between Group Reporting and finance records to ensure one source of truth
• Intercompany billing calculations to ensure appropriate billing across entities and in line with contracts (includes review of prepayments and accruals to ensure all costs are billed);
• SNF managers review is a reasonability review and putting an overall understanding of the month end together.
• Income statement and analytical review;
• Balance sheet and related reconciliations;
• monthly review all Trial balances to ensure completeness of the accounts;
• Country reporting analysis and support to country managers; and
• Overview and review of monthly processor balances and status of reconciliations.
• Review the SPIN Group entity profits monthly to ensure each entity is commercially viable and contractual relationships remain relevant. 
• Periodically consider whether SPIN entity objectives remain relevant and raise with the finance director where entity objectives are changing.  This is important with structural changes, new market entries and changes in tax and other governance legislation.
• Ensure standardization of reporting and schedules across all entities is maintained.

Analytical reporting

• Review all monthly product and regional income statements ensuring all splits correctly recorded.
• Review and update summaries of all monthly highlights for income statement, balance sheet and open items. (e.g. Opex report, balance notes etc)

 Data Integrity 

• Work with Tech / BI Finance and Finance Specialists to ensure the validity and accuracy of the imports of the gaming data into the financial reporting system.
• With new integrations ensure the correct accounting treatment of the data streams.

 Corporate Governance:

Board reporting and minutes

• Preparation of gaming financial data for Board Reports.

Audits

• Review of all audit files with statutory manager.
• Ensure all audit files are in the manner required for year end, quarterly and half year audits.
• Ensure audit files and all supporting schedules are in the standardised format to ensure ease of consolidation for  Group accounts.
• Drive team with the statutory manager to complete group and in country audits timeously and provide updates to the Finance Director on progress and issues identified.
• Review of statutory financial statements after the preparation of the statutory team to ensure correct allocation and disclosure of accounts in the financial statements to ensure that the financial information is useful to the end user.

 Tax management and compliance

• Review of all statutory calculations including Gaming tax, Gaming VAT, Corporate Tax, annual returns, statutory reports etc. for all gaming entities. Detailed reviews are performed by the Tax Team.
• Review of all statutory returns including income tax, annual returns, VAT, In-country reports, etc. for all gaming entities.
• Review the monthly corporate tax schedule for the relevant entities that will become the quarterly and annual disclosure support.

Regulatory requirements

• Manage onboarding of new Gaming entities, Regions and Products (all accounting and reporting), ensuring all Regulatory requirements are being met. Ensure that the Project team is aware and understands all Finance and Gaming-related requirements.

Transfer pricing governance

• Ensure that all Intercompany and Intergroup billing complies with the Group’s Transfer Pricing policy and raise any concerns to the Finance Director and / or Super Group Head of Finance.

Contracts management

• Internal billing and contract management:  Review Internal billing on a regular basis to ensure that it remains practical and relevant.
• Quarterly review of the contract matrix to ensure all contracts are up to date and on file and recorded on the contract matrix.
• Obtain new contracts for new billing or changes required. Ensure termination agreements are received, filed and recorded on the contract matrix.
• Platform suppliers matrix must be updated with any changes in billing and or new content providers.

Funds and Assets Management:

Forecasts and going concern

• Take ownership of the SPIN annual gaming forecasts (with the other SNF’s and Finance specialist) report back to Budget Working Groups.
• Build the annual income statement forecasts and reforecasts where required.
• Build the annual cash flow forecasts.
• Review the monthly rolling forecast. 
• Review forecast variance analysis and obtain explanations.
• Escalate any unusual variances.

Cash flow

• Review monthly and weekly flow statements.
• Review monthly cash flow variances to forecast.
• Run weekly Open Item Reports for all entities, query long outstanding items and request feedback on why invoices are not being paid.
• Ensure all intercompany items are paid timeously and loans are not long outstanding.
• Review and approve weekly payments, ensuring that the correct amounts and suppliers are paid.
• Ensure timeous supplier and intergroup payments.
• Ensure that all payments are run through the PO system and drive the implementation of this system.

CAPEX

• Ensure any systems development has been capitalized in the accounting records on the go live date and appropriate amortization and been applied.  This will require working with the relevant finance teams to ensure that all relevant support is obtained and the assets are accounted for correctly.  WIP requires monthly reconciliation and review – This is to be obtained from the Senior Finance Manager: Operations.
• Review and sign off on the capitalisation for internal developed software, ensure depreciation is calculated correctly monthly.
• Sign of on annual CAPEX forecasts with Senior Finance Manager: Operations, to ensure that only relevant projects are being capitalised.

Robust and critical systems and controls:

ERP

• Ensure that Navision, Business Central, TM1 and other systems operate effectively and efficiently for responsible companies.
• Investigate and recommend solutions to improve operational efficiencies in the team.
• Liaise with BI to ensure that the transactional data received is relevant, accurate, complete and received on time.

 Policies and procedures

• Ensure that all accounting is in line with the Group’s accounting polices and procedures.
• Drive the documentation of process notes detailing how and why monthly tasks are performed to ensure business continuity. Review to ensure documentation is in order and makes sense.
• Ensure all process notes are up to date for your team.

Finance staffing:

Structure maintenance

• Escalate and motivate any resource requirements to the Finance Director: Spin.

KPI management

• Maintain Team KPIs with Finance Director.
• Day to day management of the gaming financial accounting team.
• Day to day management of the expectation of the SPIN Audit & Tax Team.
• Co-ordinate functions in the team to ensure that all team members are working effectively and able to deliver reporting on time.
• Ensure best business practice is embedded across all gaming processes and functions.
• Undertake bi-annual team appraisals and performance development reviews.
• Ensure team key deliverables are met on time and accurately.
• Provide guidance, mentoring and support to all direct reports to ensure your team is working efficiently and coherently.
• Bi-annual setting of team objectives.
• Manage all stakeholder expectations appropriately and communicate any potential problems.

Ad hoc:

• Other ad hoc duties as may be required from time to time.
• Automation of current manual processes.

Areas of responsibility:

• Trial balance management of all SPIN Gaming entities, Fengari and Cadgroup.
• Ensure all SOX Controls are in place, relevant and adhered to.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• B Com (Accounting) with completed Articles, CA (SA), CIMA or equivalent.
• Accounting review experience.
• Minimum 3 years managerial experience.
• Advance Microsoft Excel skills.
• Knowledge of IFRS.
• Demonstrates consistent behaviour aligned to the Organizational Performance & Culture.

Desirable Criteria:

• Experience in Navision/Business Central.
• SOX Experience
• Experience in reviewing AFS.

Person Specifications:

• Initiative
• Management, Motivation & Leadership
• Organisation and Planning
• Business acumen
• Effectiveness & Delivery
• Communication
• Problem Solving
• Time management

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Purpose:

We are looking for a focused, self- motivated and dynamic individual to join our Software Development Team. Reporting to the Team Lead, the Automation Engineer is responsible for the analysis, planning, setup, monitoring, maintenance, troubleshooting and reporting of automated testing processes that run across multiple platforms. Our ideal candidate should have strong test automation skills, working diligently with Development and Dev Ops Teams to deliver high quality software and improve test effectiveness and efficiency where possible. 

Responsibilities include, but not limited to:

• Review, analyse and identify automation requirements based on the functional and design specifications and ensure full understanding of deliverables.
• Review system architecture to determine appropriate test points.
• Proactively raise questions and seek resolution of outstanding clarifications required for automation setup.
• Implement automation strategies using a variety of tools to check quality standards and identify possible issues.
• Potential writing of custom automation solutions.
• Identify any potential quality issues per defined process and escalate issues to management.
• Provide management with metrics, analyses, and other relevant reports for automation across development.
• Setup, execution, and maintenance of Automated Test Suites for regression and ad-hoc testing of system components potentially affected by system changes.
• Monitors system performance after implementation to prevent re-occurrence of failures and ensures efficiency.
• Provide support to the Dev Ops Team who monitors production environments, by analyzing and addressing automation failures that occur.
• Troubleshoot with Development and Dev Ops Teams to reproduce, identify, and resolve issues; be able to clearly communicate defects.
• Hold and facilitate automation strategy sessions.
• Identify and provide/arrange necessary automation training to business or dev/tester groups.
• Taking responsibility and ownership of researching, POC and implementing Automation best practices, relevant methodologies, and new automation technologies.

Essential Criteria: 

• A minimum of 3 - 5 years’ hands-on QA experience including automation, load and performance testing.
• Good understanding of the STLC
• Selenium with C# experience (.NetCore)
• ISTQB qualification would be an advantage
• Experience in working with agile teams and successfully delivering agile based software projects.
• MongoDb, MS SQL Server, Grafana, Elastic
• Playwright
• Typescript
• API Testing
• Kafka/Rabbit experience
• Demonstrates consistent behaviour aligned to the Organizational Culture.

Desirable Criteria: 

• Exposure to automated front-end testing.
• YAML / Kubernetes / Gitlab CI
• Cloud (Azure)

Person Specifications: 

• Attention to detail.
• Adaptability
• Collaboration
• Communication
• Innovation
• Ownership
• Problem Solving
• Quality Focus

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Purpose:

Our Technology Support Services Team is looking for a Senior Product Owner.  Reporting to the Product Manager, the successful candidate will, as a member of the Management Team, be required to effectively lead and execute the product portfolio and related activities across multiple backlogs, as well as manage cross dependencies through collaboration with other Product Owners and Technology Teams.

Duties will include, but not limited to:

• Work with Stakeholders to understand and help develop the Product strategy and business cases.
• Define and clearly communicate a prioritised roadmap plan that implements the strategy, including measurable improvements.
• Understand high level Epic requirements and decompose these into smaller packages of work for implementation within Scrum team.
• Build and maintain excellent Stakeholder relationships.
• Actively seek input from internal and external Stakeholders and complete competitor analysis to keep abreast of industry and best practice.
• Work with the Business Support team and Business Stakeholders to produce detailed user journeys, acceptance criteria and designs ready for implementation.
• Assist with product /system/process documentation to support Users and Business continuity.
• Work with the Scrum Team and PO Team Leader to deliver key milestones, including managing and prioritising the story backlog to ensure the work items delivered meet expectations.
• Provide regular updates to Stakeholders on strategy, successes, learning and progress on product vision.
• Responsible for multiple Product backlogs and any cross dependencies that exists across backlogs, keeping the Business and Tech Teams informed of work delivered and benefits realized.
• Understand the strategic and competitive position of the Product, carry out competitive analysis and deliver value adding increments.
• Lead and inspire the Scrum team to instill quality, encourage innovation and reduce defects.
• Provide leadership in managing projects and resources to ensure maximum value added to product enhancements.
• Gather requirements and specifications for software enhancements.
• Develop and communicate a deep understanding of User and Customer needs and Business goals.
• Develop expertise and serve as subject matter expert for designated product areas.
• Gather requirements and specifications for software enhancements.
• Conduct gap analysis between feature requirements and existing application functionality.
• Gather User and Stakeholder input, including, interviews, usability tests and demonstrations.
• Deliver functional specifications including functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, data mapping and acceptance criteria.
• Collaborate with Stakeholders to maintain and prioritize product backlogs.
• Collaborate with Business Owners, Software Developers, Quality Assurance Testers and Business Analysts to plan and develop product enhancements.
• Determine if completed enhancements are accepted for inclusion in a future product release.
• Communicate functionality changes to support, training, documentation, and marketing teams.
• Demonstrate product enhancements to business.

Essential Requirements:

• Prior experience as a Product Owner or Product Manager.
• At least 3 years relevant working experience in a technology environment.
• Demonstrates consistent behaviour aligned to the Organizational Culture.
• Knowledge and experience of working with Agile Scrum delivery methods.

Advantageous Requirements:

• Bachelor's degree (Computer Science, Information Systems).
• Previous relevant experience in a fast-paced e-commerce or digital entertainment environment.

Job Requirements:

• Understanding of standard Software Development life cycle for enterprise software applications.
• Understanding of standard Software Development Team roles and responsibilities.
• Experience of Agile Lifecycle Management Tools.
• Understanding of Scrum and Kanban frameworks as well as Agile methodologies.
• Commercial experience working in a Software Development or Digital environment.
• Able to handle high performance and fast paced environment.

Person Specifications:

• Accountability And Execution
• Adaptability / Flexibility
• Commitment and Effort
• Control And Efficiency
• Customer Focus
• Initiating Action
• Resilience
• Stress Tolerance
• Technical Knowledge
• Planning & Organising

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Purpose of the Role: 

The Team Lead will be required to effectively lead the NOC team and fulfil the Head of Infrastructures vision for Monitoring Automation, improved resolution times and continuous improvement. The successful candidate will report to the Senior Service Delivery Manager. 

Duties will include, but not limited to: 

Operating Duties 

• Management of a team in conjunction with the Service Delivery Manager, including recruitment, appraisals, allocation of duties and other related management functions. 
• Ensure a proper power balance between Product Owners and Service Teams. 
• Protect the team by ensuring stress levels are managed and personal impediments do not affect delivery 
• Supports Team building and team development by utilizing the abilities and skills of individuals and fostering a feedback culture 
• Addresses team needs efficiently and effectively and introduce technological advances to the team 
• Coordinate onboarding process for new starters 
• Work together with product owners, architects, tech leads and developers to deliver a high quality monitoring platform 
• Allocation of engineers in accordance with the backlog prioritization 
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance 
• 1-to-1s with people in the team 
• Grows team competency on a business and technical level 
• Own the Incident management process 
• Responsible for ISO and SOX audits, reporting, evidence completion and overall understanding of the auditing processes 
• Own the risk reporting to the business 

Support to the Senior Service Delivery Manager 

• Assisting the Senior Service Delivery Manager to ensure the knowledge sharing and flow of information is actively happening throughout the team. 
• Assist in creating a career growth plan for each member of the team using the skills assessment process  
• Assist the Service Delivery Manager in rolling out new processes and tools to improve work process in team. 
• To remove impediments where possible and to raise the ones you can’t to the Service Delivery Manager and ensure they are dealt with  
• Assist in ensuring the team are working accordingly to the backlog priority 
• Ensure the team completes tasks assigned to them in the delivery of a work item 
• Maintain healthy group dynamics and creating a positive, delivery focused team culture 
• Assist in driving system and development methodologies as recommended by Management & Architecture team 
• Ensure that deployed solutions operate according to architectural specifications and service team requirements 
• Keep the Service Delivery Manager informed of task accomplishment, issues and status

Reporting: 

• Accurate compiling of reports 
• Analyzing data and making sure that reports are compiled and send to various requesters. 
• Automaton of reports 
• The use of PowerBI in reporting  

Shared NOC Responsibilities: 

• Own all monitoring systems and provide a monitoring platform for service teams to use 
• Incident Management facilitation, tracking & reporting 
• Fault Management, tracking & reporting 
• Follow a source control culture for all monitoring and remediation actions scripts and configuration. 
• Form part of 24/7 support roster to support all DOS Service Teams after hours. 
• Drive continuous improvement with regards to monitoring and auto remediation of issues 

Essential Requirements: 

• Minimum 5 years’ experience in the Information Technology industry using Microsoft Technologies. 
• Previous experience in 24/7 E-commerce Environment. 
• Proven hands on experience with Windows Server and its product suite.  
• Demonstrates consistent behavior aligned to the Organizational Culture 
• Extreme attention to detail  

Advantageous Requirements: 

• A relevant Information Technology tertiary qualification and Microsoft Certifications. 
• Previous experience in 24/7 E-commerce Environment. 
• Proven hands on experience with Windows Server and its product suite.  
• Experience in managing and supporting wide area networks 

Job Requirements: 

• Ability to diagnose Server | Application & network events 
• Excellent time management skills 
• Ability to simultaneously work on multiple high priority incidents 
• Knowledge in Project Management  
• Strong communication skills, verbal and written 
• Ability to work flexible hours 
• Able to listen attentively and process information quickly. Able to ask clarifying questions and provide accurate information. 

Personal Competencies: 

• Adaptability / Flexibility 
• Effectiveness & Delivery 
• Communication. 
• Initiating Action 
• Thinking Skills 
• Stress tolerance. 
• Commitment and Effort 
• Problem Solving 
• Interpersonal Skills 
• Management, Motivation & Leadership 

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Purpose of the Role:

The role of a Full Stack Software Engineer in the context of mobile apps serves several important purposes, as it bridges the gap between front-end and back-end development, enabling the development and maintenance of comprehensive, end-to-end mobile applications.

Duties include, but not limited to:

Primary Duties

• Develop cutting-edge software using the latest development tools and frameworks.
• Demonstrated ability to analyze specifications and complete technical documentation.
• Unit-test all software artifacts.
• Maintain and update current systems and develop new systems using the latest technologies. 
• Collaborate with Product Owners and QA Engineers in developing, testing, and deploying systems components.
• Research and develop new technologies.
• Provide second/third line support to IT for software deployed into company eco system.
• Analyse and resolve complex and high impact production issues where required.
• Monitor systems performance and ensure all SLA’s are met.
• Assist with technical documentation.
• Develop reusable Terraform templates for infrastructure as code to improve deployment speed and consistency.
• Ensure timely delivery of software solutions that meet quality standards.

Support to Team

• Transfer of business and technical knowledge to the greater team.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• 3 years’+ experience hands-on development experience.
• Experience in working with agile teams and successfully delivering agile based software projects.
• Be prepared to work in a 24/7 environment.
• Proven experience with Source control concepts (Merging, Branching, Publishing)
• Proven experience in internet technology and web development.
• Proven experience in coding with an understanding of system architectures and knowledge of SOA.
• Knowledge of OO, development methodologies and applying patterns.
• Ability to work alongside Architects to integrate and propose viable solutions to business.
• Data Stores: MS SQL Server, Mongo
• Software: C#,.Net core, XML, SOAP, HTML5, JavaScript, jQuery, JSON, Stored Procedures, Visual Studio, React Native.
• Experience developing in at least one of React development in a mobile front-end focused test-driven environment.
• Demonstrates consistent behaviour aligned to the Organizational Culture.

Desirable Criteria:

• Computer Science related degree, diploma or similar qualification.
• Knowledge of Mobile Platforms, Android and iOS.
• Knowledge of cloud services such as Azure Functions, Azure API Management, Azure Service Bus, Azure Key Vault, Azure Cosmos DB, and Azure Application Insights.
• Working experience with Terraform, and Pipelines

Understanding of the following:

• MVC pattern, pub-sub patterns
• NoSql (Mongo)
• Real time evaluations (SignalR/XSockets)
• Continuous Integration
• Docker, Kubernetes
• Design and developing for extensibility and scalability
• Angular
• Native/ Native React

Person Specifications:

• Adaptability / Flexibility
• Control And Efficiency
• Effectiveness & Delivery
• Innovation
• Communication
• Stress Tolerance