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Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
Aa s Blitz Team Leader, you will be responsible for:
- Administration
- Drive Sell-Out
- Operational Management
- Management and Execution of Promotional Activity
- Customer Service and Satisfaction
REQUIREMENTS
- 2- 3 years sales experience in Consumer electronics at a managerial/supervisory level
- Matric (Grade 12)
- Diploma
- Driver’s license and own reliable car.
- Effective Administration
- Organizational Commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven.
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem-solving
- Sales orientation
- Quality and detail excellence
- Communication
- Team Management Skills
Key Responsibilities
- Comply with call cycle.
- Effective management of returned goods system and follow up on damaged goods collections.
- Provide feedback regarding store specific issues.
- Communicate and escalate stock issues.
- Monitor and communicate pricing in stores, investigating identified discrepancies.
- Confirmation of pricing in accordance with promotions
- Communicate and implement sales promotional activity as per client brief.
- Training of store sales consultants
- Capture required reports and submit to line manager timeously.
Effective management of shelf health
- Merchandise available stock in line with client brief.
- Optimize stock levels, monitor slow/fast sellers and take appropriate action.
- Consistent quality checks, respond to poor quality or damaged stock.
- Keep area/shelves clean, tidy and uncluttered.
- Identify opportunities to cross merchandise and implement.
- Communicate and achieve brand objectives.
- Management of out of stocks
- Negotiate prime positioning of Samsung products with Store Management
Effective execution of promotional activity
- Communicate promotional activities to team and plan out POSM implementation plan.
- Negotiate POSM material with store owners / managers.
- Ensure promotional activities have been implemented, maintained and reported on, timeously.
- Provide feedback to relevant stakeholders.
- Monitor competitors’ new innovations.
- Ensure all in-store staff understand mechanics of promotion and provide feedback to Management.
- Project manage Blitz activities from time to time when required. This includes:
- Assisting at new store openings.
- Build-up of promotional events and displays as required.
- Adhoc promotional activities
Effective administration
- Reporting on competitor activities weekly.
- Promotional feedback reports
- Compile monthly activations calendar for priority stores.
- Ensure assets maintained according to company policy.
Customer service and satisfaction
- Gather feedback from customer complaints, queries and requests and ensure resolution.
- Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products.
- Build and maintain strong working relationships.
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Job Summary:
To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
Effective operational management
- Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous Business Unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
- Relevant Diploma or Degree at NQF level 7 or
- 6 - 7 years’ relevant experience in FMCG or sales environment
- Managed a team of FSMs within the FMCG sector
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