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  • Posted: Mar 21, 2022
    Deadline: Not specified
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  • Alstom has been present in South Africa for more than a century. During these years the company provided a wide range of products and technologies which helped develop the country’s infrastructure. Alstom provided equipment for 12 of South Africa’s 13 coal-fired power plants and for the only nuclear power plant, but it also played a historical...
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    Deputy Head of Supply Chain

    Purpose of the Job

    The Deputy Head of Supply Chain Operations is responsible for the quality and efficiency of the Supply Chain operations for the global activities of the factory and ensures accountability throughout the supply chain. This position requires significant experience in procurement, logistics operations and information system (G.S.I.). The position also requires teaching qualities, management proficiency, superior organizational expertise, strong interpersonal skills, ability to work under pressure and manage time efficiently.

    Network & Links

    • The link to Country Supply Chain team (Cluster / Gibela / Ubunye) is strong, due to the expertise on métier & IS tool.
    • The link with the logistics team is permanent, for capturing defects, contain them & escalade if necessary.
    • The link with the other KUs is important ensuring the consistence of processes and tool within the site (Co localization) according to rules given by Central Supply Chain Team.

    Responsibilities and Accountabilities

    People:

    • Leads the knowledge of the process by managing the skill matrix dedicated to the warehouse, procurement and SCL employee.
    • Is in charge to apply Logistics and Procurement training supports.
    • Train new employees (manager level).

    Solution:

    • Ensures the final users are using correctly GSI.
    • Set up the necessary tools to drive the activity
    • Ensures data quality of the several systems (GSI, qlicksence)
    • Leads the stop of ASCOT usage

    Processes:

    • Ensures the basics and the golden rules of each métier are set up
    • Pursues improvements and alignments between Procurement, Sourcing and Quality
    • Ensures action plans are set up to reduce missing parts and air freight
    • Responsible for accurate data in GSI
    • Supports the Head of Supply Chain in the implementation of the Supply Chain strategy and objectives to provide quality and timely service
    • Lead cross function action with other department to follow the process respect (Quality, PME, Sourcing)

    Indicators:  

    • Animates the indicators (effectiveness metrics & PKI).
    • Drives detailed reports on missing parts, GRN, inventory operations, stock levels, adjustments, TO, COGI.

    Educational Requirements

    • Experienced person, with a perfect knowledge of the internal processes of his entity.
    • Opened minded person, focused on continuous improvement.
    • Capacity to train end-users and follow-up their technical development.
    • Operational leadership

    go to method of application »

    Serial Production Coordinator

    Purpose of the Job

    The purpose of this job is to schedule and control the daily operations on the production line, so that they are manufactured on time in accordance with the Master Production Schedule/Repairs Schedule as well as lead all line supply integration issues between Planning, Production, Quality, NCR, Logistics and Procurement. This is a key support function for manufacturing. The Serial Production Coordinator Production line scheduler ( Is this the same person ?) makes the link between industrial planning, PrSCL, logistics and manufacturing to ensure on time execution of operations

    Key responsibilities include the following:

    • At project starting, initialize all line feeding flows (what must they do?)
    • Check plan orders readiness to ensure work orders can be launch on time and analyze exception messages of the MRP
    • Convert Planned Orders (MPS) into Work Orders and launch them on time in production
    • Follow-up daily the progress of Work Orders through close exchanges with EPU/Line managers and provide visibility dashboards on materials availability for task sequences
    • Ensure that priorities as planned in the MPS are clearly displayed and updated at shopfloor level (visual management) - Alert the planning team/supply chain manager about issues impacting plan execution (missing parts, quality issues, production stoppage, technical data) does the MPS not have all of this embedded? NO, They perform this task. Its what makes their role critical to production
    • Analyze deviations with manufacturing, PME and Quality, and propose short term recovery actions in order to catch-up the committed plan Provide the line-feeding priorities visibility to the logistics team in order to secure the production does this position have the weight to do as proposed in this line? Yes, this is part of what defines this roles synergy to production and the MPS
    • Secure the internal production flows by monitoring production of sub-assemblies
    • Follow-up subcontracted operations and ensure their execution on time in collaboration with procurement/logistics/production
    • Check data accuracy related to BOM/Routings in collaboration with Logistics and Industrialization
    • Collaborate with quality team in order to prioritize incoming inspection and quality issues priorities
    • Contribute to the footprint updates needs with Logistics methods
    • Manage the information workflow of work orders: job release, production time recording (COGI), material consumption and shipment process to customer for compo/sig sites (in collaboration with logistics and/or ERP team).
    • Follow-up customer deliveries complaints and assist with closing the NCR
    • Contribute to minimize the product throughput time and maintain optimum WIP open ended) Synergy with production in maintaining the Takt time and maintaining standard work in progress inventory
    • During project closure, participate to inventories to secure last manufacturing takt times - Respect EHS rules and involved in SOV (safety observation visits)

    Requirements:

    • National Diploma or Degree in Industrial Engineering, Logistics or Supply Chain)
    • Experience in production scheduling/sequencing or operational supply chain with relevant usage of ERP (ideally SAP) in a manufacturing environment. 3 – 5 years’ experience.
    • Knowledgeable of industrial planning, logistics, inventory management, procurement
    • Good knowledge of MRP and Production Scheduling tools
    • Good level of data analysis and reporting

    Closing Date: 25th, March 2022

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    ERP (SAP) Key User - TSSSA x2

    Purpose of the Job:

    As part of the TSSSA Industrial: Industrial Data organisation

    • Ensure proper ERP system application and process development.
    • Ensure data consistency and reliability for all Service (TSSSA) ERP master data in relation to Supply Chain, Sourcing, Operations and Quality through audits
    • Perform routine checks (audits) of system data and processes to ensure compliance
    • Manage TSSSA Data KPIs for Supply Chain, Sourcing, Operations and Quality related to task lists, inventory management, calibrated and special tools.
    • Manage business activities in the implementation and cascading of processes to business users
    • Implement and maintain key master data related to Supply Chain, Sourcing, Operations and Quality as described in the Master Data Management Plan
    • Ensure management and maintenance of Procure to Pay (P2P) process
    • To centralise part and tasks management for methods and manage all input into SAP linked to all operation activity.
    • To industrialise the manufacturing and maintenance of the product for Manufacturing, Repair centres and Depot Operations, considering existing standards & project constraints.
    • Create and update the industrial documentation necessary for all operations & maintenance.
    • Create the job procedures and ensure that they are up to date and applied routinely
    • Manage all usage of GSI activities related to Engineering & Configuration
    • Management of GSI / SES Configuration management
    • Manager the Service Execution System for all Gibela Services sites
    • Manage the implementation of Customer Service Execution System and Maintenance Management Information System

    Network & Links

    Internally

    • Business Solutions Department, Industrial team, Depot and Repair Centre Operations and TSSSA Central ERP users and Change and Configuration Teams.

    Externally

    • Central Services Business Process Owner and Regional Business Process Experts

    Requirements:

    • Degree in Engineering field or Information Systems
    • 5 years’ experience in either of these areas – Sourcing & Supply Chain, Operations, SES and/or Quality position Operations, SES or in Quality
    • ERP: SAP (MM, PM, QM) experience - desired
    • Good knowledge of Quality and Operations environment processes
    • Excellent and concise communication
    • Active team player, deadline driven, process driven

    Measurement

    • ERP Data accuracy: Material master reliability and data consistency
    • Service (Maintenance, Repair and Overhaul) Business processes proficiency
    • Training support efficiency
    • ERP error messages
    • TSSSA Data KPIs Dashboard

    Responsibilities:

    • ERP Data quality & material master validation
    • Ensure the creation and maintenance of Material Master Data for the Service and validate data in alignment with Supply chain flows.
    • Analyze all ERP data inconsistency messages coming from Services various departments: Operations and Quality ensuring compliance to Internal Financial rules.
    • Analyze ERP error messages specific to master and transactional data quality and implement corrective actions.
    • Be the local referent for any support need related to ERP specific usage.
    • Create training documentation for local use
    • Coordinate and prepare training material
    • Train new entrants & users on their specific area of competence

    Main Competence Area

    • Physical flows (materials management and warehouse accuracy flows)
    • Service Business solutions implementation, standardization of system usage
    • Service order flows and stock consumption Knowledge of service processes (Maintenance repair and overhaul)
    • Familiar with functional and process approach,
    • Use to specify Information system and familiar with project approach and methodology,

    To support the business

    • Manage generation of business reports on demand (from SAP database)
    • Implement visual dashboard to report business performance
    • Manage deployment of new solutions

    As key-user for service

    • Identified and mobilize users and expert required to execute project activities
    • Understand the process of the core solution
    • Contribute to the various solution specifications
    • Define cleansing rules and prepare data migration and set-up
    • Coordinate and prepare training material
    • Ensure that operational procedure are up-dated according to the new process implementation,
    • Ensure support level one after GO-Live
    • Realise REX and set-up post go-live stabilization plan.

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    Supplier Quality Engineer

    PURPOSE OF THE JOB

    • Apply and deploy Serial Supplier Quality Assurance policy in collaboration with Procurement.
    • Responsible for Non-Conformity Report management and Supplier performance for a precise scope of suppliers/projects, after the product validation, the First Article Inspection (FAI) + 3 deliveries.
    • Perform inspections for low-critical parts
    • Manage Quality performance of assigned Suppliers
    • Manage Incoming Inspection activities when appointed SQ inspection leader for the given site

    MAIN RESPONSABILITIES  

    • Depending on the size of the site and the teams to be managed, roles and responsibilities described below can be assigned to one person or split over several SQ Serial engineers. There must be one single person in charge of leading incoming inspection (one single interface towards Industrial), which can have also the SQ Serial Performance management role.
    • SQ Serial Performance management

    Non- Coformities Management:

    • Responsible for Non-Conformity day-to day management, insuring reactivity to inform supplier of Non-Conformity Report (NCR), to replace defective parts and to implement securization.
    • Animate Non-Conformities Report treatment by setting-up relevant actions plan to reach Non-Conformity Report (NCR) target.
    • Invoice the Cost Of Non-Quality (CONQ S1) to the suppliers.
    • Ensure management of Supplier’s waiver requests for assigned scope and Suppliers

    Containment actions:

    • Organize the retrofit to be performed by the supplier.
    • Decide quality wall if necessary.

    Solving issues & Continuous Improvement:

    • Secure in a timely manner strong and complete supplier containment actions plan to secure the Manufacturing line
    • Challenge our suppliers to enforce relevant corrective and preventive action plan, challenge reactivity.
    • Check the effectiveness of the corrective and preventive action plan of the Supplier, ask for evidences, challenge them and perform supplier’s visit. Ensure control plan sustainability (regular follow-up on main suppliers).
    • Set up and manage Supplier improvement roadmap for non-performing Suppliers according to Supplier Quality escalation process (Green / Yellow / Red status)
    • Organize reviews with suppliers and visit suppliers’ premises as necessary.

    Inspection of low-critical parts:

    • Ensure performance of inspection for low critical parts (parts non-included Supplier Part List)
    • Check the effectiveness of the corrective and preventive action plan of the supplier (ask for evidences, challenge them, and perform supplier’s visit do supplier’ visit). Ensure control plan sustainability (regular follow-up on main suppliers).
    • For ‘trusted’ suppliers: to take part of the Return Of experience (REX) analysis.

    Top Issues Dashboard:

    • Prepare and monitor supplier Quality review at unit level to tackle the Top issues.

    LOCATION & MOBILITY: Site and travel to suppliers’ site for SQ Serial Engineer / Professional

    Educational Requirements

    Mandatory:

    • Diploma / Degree in engineering or Equivalent
    • Familiar with supplier qualifications standards (ISO, ASME, IRIS, Local Standards, etc.)
    • Fluent in English

    Desirable:

    • Lead external auditor certification
    • Lean Six Sigma (Green or Black Belt)

    Experience

    Mandatory:

    • 1 to 3 years’ experience in Quality, Production
    • Knowledge in a technical field

    Desirable:

    • Experience managing supplier relationships is a plus
    • Experience using SAP or similar computer applications

    Competencies & Skills

    • See related Quality & Continuous Competencies Matrix 
    • 8D Methodology
    • Collaborative
    • Persuasive and resilient

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    Industrial Engineer Intern (APSYS)

    PURPOSE OF JOB PROFILE

    In Industrial department, in the manufacturing environment, you will be in charge to interface the product technical definition given by the design department with the production, at the beginning of production and during the product life.

    The successful candidates will be responsible for the following:

    Missions:

    • Use industrial engineering tools and techniques to measure and evaluate processes, operations, work methods, layouts and flow.
    • To solve workshop problems concerning operating modes and jigs.
    • To lead modifications till application on the manufacturing line,
    • Process and method time improvement with following and validation on workshop,
    • To define, design and validate production environment (jigs, workstation, ergonomic),
    • To define, write, validate and follow instruction sheet and first level control sheet,
    • To define workstation layout and necessary tools in relation with the manufacturing process,
    • To operate and to program and to solve the problem on the wheel fitting press, on load bench test and on the electronic torque tightening device
    • To analyse statistics and to analyse root causes, to propose solution for problems occurred on the different process and the machines,
    • To propose improvement based on Return on Experience,

    Activities:

    • To measure and evaluate processes, operations, work methods, layouts and flow
    • To conduct time studies in various areas of business as well as formulate working instructions and setting standard targets (Time and motion studies).
    • Determine effective standards of production, staffing requirements and manufacturing methods through statistical and mathematical calculations.
    • Design and create proposals for improved systems, layouts and work methods as well as present these to management.
    • Continuous improvement during serial life of the production,
    • Ensure the best health and safety practices are observed and identify any potential contraventions.
    • To participate to solve quality problems and able to measure defects, re-work and etc also draw analysis applying 80/20 rule,
    • To be an active participant to transversal action in continuous improvement process as, APSYS, SWIP, 5S, Team, 5 min meeting,

    Qualification, Skills, Knowledge and Experience required:

    • Completed S4 subjects in Industrial Engineering
    • Strong Knowledge in work study, operations management, facilities and material handling including product industrialization (lean manufacturing will be advantage),
    • Strong knowledge in AutoCAD, Simulation and/or Catia software
    • Knowledges on machine and programmation.

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    Lead Buyer Indirect

    Purpose of the job: 

    • Lead the development of and execution of category / commodity / domain management strategies for all assigned categories/commodities • In line with strategic objectives, lead the negotiations to select, appoint and steer a supply base that progresses the company objectives on quality, cost, delivery and innovation.
    • Integrated in each category/domain team, the Lead Buyer will deploy commodities strategy defined for its perimeter.
    • The Lead Buyer will manage the RFQ/supplier selection process and ensure the timely placement of purchase orders and delivery of materials to meet customer order requirements as well as ensuring that project execution is in line with Quality, Cost, Delivery and Economic Development objectives.
    • The Lead Buyer will also be required to pilot the contractual relationship with suppliers.
    • Leads sourcing of strategic commodities with the goal of achieving significant cost savings, year-on-year productivity improvement in the total cost of goods and services procured while maintaining or improving product quality and supplier service levels. This includes formulating strategies for the Gibela’s strategic commodities, from anticipating and consolidating demand signals to procurement strategies for execution by the Procurement Operations function.
    • Monitor the performance of cross-functional sourcing teams; execution of portfolio-based commodity strategies; and ensuring the overall sustainability of commodity-based initiatives in Gibela.
    • Accountable for delivery of savings targets for a designated portfolio of commodities.

    Responsibilities and objectives:

    Supplier relationship:

    • Identification of project and business needs.                                                                                                       
    • Preparation and launch of Request for Quotation with suppliers using standard tools.
    • Negotiation of cost reduction with suppliers.
    • Inputs provider/contributor for order placement.
    • Ensure Quality, Cost, Delivery & Economic Development targets achieved, CONQ (Cost of Non Quality) & claims management.
    • Lead supplier Quality, Cost, Delivery & Economic Development performance reviews.
    • Management of initial issues before escalation to the Sourcing Manager.
    • Respect Gibela code of ethics and guidelines.

    Commodity support:

    • Consolidation of commodity needs & inputs.
    • Active participation to commodity strategy and panel elaboration.
    • Represent the commodities towards projects, platforms and solutions.
    • Effective teamwork with internal customers and stakeholders in problem solving.
    • Apply the Gibela Sourcing process and provide return on experience.

    Involvement in projects:

    • Closely work with sourcing project representatives (internal customer).
    • Ensure work package commitment respect.
    • Ensure QCD & ED targets.
    • Lead assigned sourcing projects and drives them to successful completion, including market analysis, RFQ process, negotiations, contract creation, and contract management.
    • Help to develop category strategies with relevant Sourcing Manager/Commodity Manager
    • Drive cost-saving initiatives to align with company goals
    • Adhere to budgetary constraints
    • Evaluate supplier capabilities, cost structure, risks, and potential partnership
    • Drive supplier scorecards / ratings on an ongoing basis to measure supplier performance

    Procurement activities:

    • Place the purchase orders in SAP
    • Creation of suppliers in the system

    Requirements:

    • National Diploma in Purchasing or equivalent. BS or BA in Purchasing, Finance, Economics, Accounting, Engineering, Information Technology, or another business-related field.
    • Minimum 4/5 years of experience in Purchasing, or same/similar Industry work experience (e.g., quality/engineering/costing/ etc…).
    • Purchasing professional background and/or Quality /supply chain/technical background.

    Profile

    • Interest in technical field
    • Live Gibela values
    • Strong negotiation skills (contacts with suppliers)
    • Communication and leadership skills
    • Adaptability, agility and conciseness 
    • Ability to work in a matrix environment
    • Communication skills & Team spirit
    • Ability to challenge
    • Results oriented
    • Rigorous and structured
    • International mindset
    • Fluent in English

    CLOSING DATE: 31st, March 2022

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    Enterprise and Supplier Development Specialist

    Purpose of the job: 

    This key role serves to implement and drive the Economic Development (ED) Strategy and Programmes within Sourcing in line with the Gibela Economic Development Strategy. The incumbent will support Gibela’s Contractual Obligations, by ensuring accurate implementing of ED requirements in all sourcing activities. The incumbent will oversee and be responsible for the suppliers B-BBEE and Local Content requirement linked to the Sourcing Division.

    Measurement (Key Performance Indicators)

    • Influences corporate policy formulation and formulates strategies for BBBEE and drive compliance.
    • Directs the development of new and existing suppliers – QSE’S, EME’s, SMME
    • Manages Gibela’s compliance to the relevant Enterprise & Supplier Development/Broad Based Black Economic Empowerment (B-BBEE) legislation, including reporting
    • Oversees the Supplier Evaluation process.
    • Manages the formal interfaces and relationships with internal and external stakeholders.
    • Directs the Supplier Relationship Management function i.e. supplier rationalisation and supplier segmentation.

    Influences corporate policy formulation and formulates strategies for Enterprise and Supplier Development (ESD) and drive compliance.

    • Develops, implements and drives the ESD strategy.
    • Advises on best practices, systems and processes in support of ESD objectives.
    • Identifies developments and best practices in the national and international market and manages the implementation of these in Gibela.
    • Provides input into supplier contracts in terms of Gibela’s B-BBEE requirements and others.
    • Influences the development and directs the implementation of BBBEE policies
    • Interprets B-BBEE legislation and analyses business impacts and directs the alignment / implementation within Procurement environment
    • Evaluates Gibela’s ESD objectives and targets [including B-BBEE, SMME (Small, Medium and Micro Enterprise), Black Women Owned (BWO) and disabled] and determines the impact on Procurement decision making.

    Directs the development of new and existing suppliers.

    • Develops and influences the overall strategy and guidelines for Enterprise & Supplier Development in line with Gibela’s requirements to mitigate risk exposure with suppliers.
    • Facilitates the establishment of agreements in order to develop B-BBEE enterprises.
    • Monitors and reviews the progress of programmes in terms of aims and actual achievements.
    • Contributes to Economic Development regarding qualifying suppliers that have been identified by the Direct and Indirect Sourcing
    • Ensures that Gibela’s and Suppliers targets are met.
    • Directs Gibela’s tracking mechanism to ensure implementation of BBBEE targets and ED and the Sourcing teams.

    Oversees the Supplier Evaluation process

    • Ensures that outsourced contracts for assessment of new applicants for database listing are in place.
    • Assists in the appraisal of potential suppliers to determine adequacy, capability, and the ability to comply with the required specifications.
    • Formulates and implements an ongoing program of supplier monitoring to verify supplier accreditation status.
    • Evaluates tender submissions to Procurement commitees and higher governance structures and makes formal recommendations.

    Manages the formal interfaces and relationships with internal and external stakeholders

    • Develops long-term business relationships with strategic internal and external stakeholders.
    • Directs the development of effective working relationships and establishes synergies with other areas in the Procurement department as well as the broader organisation.
    • Represents ESD portfolio at management and external forums.
    • Collaborates with Commodity teams & Procurement regarding interfaces and information dissemination.
    • Establishes and maintains close working relationships with key external stakeholders in order to stay abreast of latest developments and legislation

    Supplier Relationship Management

    • Guides and influences the Supplier Relationship Management strategy formulation.
    • Support Commodity leads in ensuring that the Top suppliers of the Gibela are fully managed in terms of their BBBEE commitments

    Business understanding and desired knowledge/experience

    Minimum Qualification Requirements:

    • Bachelors degree
    • Relevant postgraduate degree highly recommended

    Related Experience:

    • Experience Level: At least 5- 7 years’ experience in Transformation and working within a commercial organization

    Professional Competencies / Skills:

    • Business ethics and principles
    • Change management and communication
    • Strategic planning
    • Facilitation and initiative
    • Innovation and problem solving
    • Relationship management
    • Leadership and motivation
    • Teamwork

    CLOSING DATE: 31st, March 2022

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    Maintenance Technician x2

    The purpose of the role is to provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty. Perform train preparations and execute corrective maintenance during and after warranty.

    Ensure availability & performance targets are achieved in line with Customer requirements.

    The job involves frequent mobility, with work in several depots, and at times on the train corridors and to carry out technical support and maintenance on 24/7 shift & on-call basis (night, day and on week-end)

    Requirements

    • A minimum of a National Diploma or equivalent qualification in Electrical Engineering
    • Minimum of atleast 2 years’ experience in a similar role and environment
    • Industrial background with 3 to 5 years’ experience preferably in the railway industry
    • Technical/ Electro-Mechanical background with 3 - 5 years’ experience preferably in the railway industry
    • Ability to read and understand schematics drawings and software specifications
    • Working knowledge of Quality and Health & Safety standards and systems preferable
    • Computer literate (Word, Excel, PowerPoint

    Measurement:

    • Achievement of QCD (Quality Cost & Deliver) Commitments and EHS
    • Demonstrate good understanding of customer- supplier relationship
    • Adhere to EHS and Quality policies
    • Continuous improvement of task executions
    • Technical performance for customer corrective and preventative team
    • 24 hours repairs for any defect upon receiving the train for repairs
    • Right Diagnosis of the repair to be done to solve the defects
    • Root cause investigation of complex failures
    • Understanding of the Train sub-systems and reading of train schematics
    • Ability to train and coach the customer technicians on fault finding
    • Help Desk Measurement

    Responsibilities :

    Technical Support

    • Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains
    • Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function
    • Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service
    • Support the customer in corrective and preventive maintenance execution by:
    • Coaching and training the customer on executing maintenance task, following procedures delivered by Gibela
    • Render services to the engineering team upon request
    • Answering to all requests addressed by the customer – by call or directly at technical support desk
    • Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working
    • manuals, troubleshooting guide and train system knowledge

    Maintenance Execution

    • Troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require
    • Manual work and sometimes working on powered up trains in a safe and controlled manner
    • Perform damage or vandalism incidents corrective maintenance
    • Carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the
    • Company Health & Safety policies
    • Carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized
    • equipment/working manuals, troubleshooting guides and train system knowledge
    • Undertake other duties as specified by the Depot Manager or person delegated by him/her
    • Adhere to company procedures especially in relation to Quality and Health & Safety
    • Report accidents/incidents, and the work done to repair the Trains
    • Drive company vehicles as and when required and applicable
    • Attend all relevant training provided by the company as instructed by the line manager
    • Obtain and maintain all mandatory and special processes certifications
    • Obtain and maintain all other training deemed necessary by the line management
    • Train new members of the team
    • Assist the Reliability team and the Field Engineer to understand the root cause of complex failures

    Method of Application

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