Jobs at Santam Insurance

What will you do?
This career opportunity is available at Santam for the e-Learning Designer, who  may be based in Western Cape or Gauteng.

The purpose of the role is to ensure that the science and the art of creating experiences that help learners fulfill the learning outcomes they desire, are executed in a user-centered and goal-directed way.

•     Employ the principles of learning facilitation, information architecture, and people analytics.
•     Create learning experiences ensuring that these align to strategic business goals.
•     Perform curriculum mapping and evaluates suitability of assessment design. 
•     Liaise with client on branding guidelines. 
•     Creates or uses storyboard templates that address specific needs. 
•     Gathers/develops training manual content and demonstrates confidence in teaching facilitators and presenting to clients. 
•     Conducts research regularly to explore new technologies.

 Design of Learning Experiences: delivery of experience design maps that are visually appealing and easy to interpret which encompass the following elements.

•     Design learning in a holistic and interdisciplinary approach.
•     Build learning around principles and practices that expressly ensure that the learning journey is enjoyable, engaging, relevant and informative.
•     Take a human-centred approach in deeply understanding the audience and the unique needs before design the experience.
•     Work with the business to balance the needs of multiple stakeholders.
•     Explores emerging technologies to create or adopt new innovations in delivering the best learning experience for the business

What will make you successful in this role?

•     Qualified by extensive experience in a e-learning development 
•     Experience in Stakeholder management
•     Experience in Learning and development 
•     Experience in writing Learning journeys/Storyboarding 

Excellence working knowledge of Articulate, Rise, Storyline, and similar systems

•     Working knowledge of animation 
•     Data analysis, interrogation, translation and manipulation
•     Adobe Creative Cloud suite (advantageous but not a determinant)
•     eLearning Authoring tools (Adobe Captivate, Lectora, Articulate Storyline, RISE, etc.) 
•     Project Management skills (Planning, Organising & Controlling)
•     Computer literacy skills (Excel, Powerpoint, see skills required for full list)

Knowledge and Skills

• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services Knowledge

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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What will you do?
Santam Operations has a vacancy for the position of Sales Manager: Personal Lines Contact Centre (PLCC) who will be based in Auckland Park.

WHAT WILL YOU DO? 
Develop and execute targeted sales and service delivery strategies to grow the Commodity Business, which is defined as new personal lines business.

What will make you successful in this role?

• Delivering personal quotes to intermediaries across South Africa, thus a contact centre with a national footprint.
• Quoting for different profile intermediaries, including small to medium and large brokerages, also allowing for an urban and rural context.  
• Delivering quotes within a personal product range that consist of multiple products/sections.  
• Adhering to a set of SOPs (high complexity) which is the framework within which the quotes are delivered
• Engaging with a range of stakeholders both internally (regional managers/relationship managers/senior management) and externally (Intermediaries/Online Brokers/Advisors)
• Formulating and implementing strategies for Sales through driving and actively managing the improvement of requests for quotations and conversion rates.
• Leading and managing the teams (including dedicated underwriters where applicable) in Sales ensuring daily service and quality levels are maintained. This includes inter alia the BAU activities of performance management, individual and team productivity, quality assurance, rework, and queue and violations management.
• Establishing a Sales team (s) which can quote and service brokers across PL classes of business.
• Collaborating closely with the PLCC Manco leaders/team to ensure service levels and operational efficiencies are achieved for the PLCC as a whole.
• Collaborating closely with all stakeholders in Broker Services to ensure needs and requirements are met, and the strategies to grow the Business are fully supported.
• Actively managing the relationship with Brokers/Intermediaries on an ongoing basis to ensure gaps in service delivery are observed and corrected.  This includes being available for brokers on matters which are escalated to management.
• Relationships to be managed by the role
• Subordinates
• Following a leadership approach to ensure a motivated and engaged 
• workforce, with a focus on creating effective teams

Networking, consulting, joint projects, collaboration with:
Internal stakeholders

•     Broker Services
•    Heads
•    Regional Managers 
•    Technical Managers
•    Relationship Managers
•     COE
•     HO/PL Underwriting
•     IT
•     HR
•     Legal
•     Sanlam specialist areas, example WFM

External stakeholders

•     Engaging with, providing service for:
•    Intermediaries: Binder Holders
•    Intermediaries: OSAs (Outsourced Services Agreements)
•    Other external parties, example Third Party IT providers

Qualifications and Experience

• B. Comm degree or equivalent relevant tertiary education, will be advantageous
•     Insurance related diploma: AIISA or FIISA or similar will be advantageous
•     Qualification such as Risk Management will be advantageous
• Extent (years) and nature of experience required:
•     5 to 10 years of people and operational management experience across various financial industry types e.g.  Insurance (Life and Short Term), Banking, Investment Management. Pension Funds 
•     3-5 years contact center operational management experience
•     Full understanding of IT environment, practices and methodologies (including Agile), and system stability/incident management processes
•     Good understanding and working knowledge of workflow design and systems (in all positions)
•     Knowledge of personal lines products in the short-term industry
•     Financial management proficiency with a strong emphasis on budgeting and variance reporting
•     Experience and proven track record leading cross functional teams
•     Proven track record in the ability to recruit and develop high performing staff and team leaders
•     Experience in running a multi shift or 24/7 contact center will be advantageous
•     Track record in the implementation of variable pay and pay for performance models will be advantageous 

Knowledge and Skills

• Strong management skills, including performance management
• Good communication skills (verbal and written) at all levels
• Excellent interpersonal skills
• Strong technical and analytical capability
• Negotiating skills and ability to influence others
• Strong project management skills with a proven ability to manage multiple projects simultaneously
• Ability to set business goals and plans and make business decisions
• Leadership ability to create vision and motivate and energise staff
• Ability to maintain good relationships with brokers, and handling Broker complaints effectively 
• Entrepreneurial with good business acumen
• Personal Insurance/ Contact Centre Subject Knowledge Expertise 
• Coaching and enabling skills

Personal Attributes

•     Drives results
•     Deciding and initiating action
•     Leading and supervising
•     Collaborates
•     Client focus
•     Flexibility and adaptability
•     Cultivates innovation
•     Strategic decision making
•     Analytical thinking
•     Influencing/ gaining commitment
•     Business acumen
•     Coaching and development

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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What will you do?

Santam SHA has an exciting full time employment opportunity for a Business Development Manager, who will report into the Underwriting Head: Digital Distribution.
The succussful incumbent will be based in Johannesburg, Illovo however it will be a combination of office based and work from home.

What will make you successful in this role?

• Assist in formulating, implementing and co-ordinating the strategy to drive SHA’s VIB initiative

• Develop and implement new product solutions for the target base using SHA’s pocket underwriter.

• Co-ordinate and proactively search for new business opportunities

• Improvement of turnaround times on renewal and new business (internal)

• Provide strategic input for relevant business area if and when required.

• You will be responsible for business development for a key selection of VIP Brokers.

• Bring your value and knowledge to extend us into new opportunities.

• Drive use of the Pocket Underwriter for new and target VIB brokers to generate their own quotes and policy documents on renewal business.

• Responsible for the relationships with VIP Brokers, Referral and other business partners

• Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.

• Set and drive a high performance culture.

• Effective management of the business unit’s budget and its resources. Detailed understanding of the financial drivers of a business is key.

• Build strategic and operational alliances with business units within SHA and the wider Santam group.

• Keep all stakeholders abreast of legislative changes by regulatory bodies and the opportunities they may bring to the group..

• Build relationships and develop market presence with designated key broker portfolios.

• Feedback on market intelligence.

• Drive visits between team and brokers to establish new relationships and maintain existing broker network.

• Assist brokers in adopting SHA’s digital tools via group training and presentations.

• Write articles and conduct media interviews on SHA’s digital strategy

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.

• Prepare for and attend meetings with assigned key brokers.

• Liaise internally with Underwriting Heads and managers to create packaged product solutions where covers and extensions fall outside the ambit of the Digital Distribution team (Pocket underwriter).

• Meet budget responsibility for a book of business.

• Monitor renewals lapsed policies and new business with monthly report back.

• Assist Underwriting Head in preparing a budget for your relevant business area that is in line with the overall company strategy for growth and financial sustainability.

• Compile monthly financial reports on the VIB brokers for distribution to the Underwriting Heads of the business

• Mentor and provide technical training of current and new staff if and when required.

Qualifcation & Experience

• Matric.

• Appropriate tertiary qualification a preference.

• Must be FAIS compliant.

• Insurance related qualification or business degree will be advantageous

• Minimum 5 years specialist insurance experience.

• Working will be a combination of office based and work from home.

Knowledge & Skills

• Technical proficiency and proven underwriting track record in relevant line(s) of business

• Track record for handling high pressure work environment

• Proven business acumen and experience

• Understanding of financial statements, ratios and key indicators are essential

• Strategic planning and execution

• Innovative and forward thinking

• Analytical and numeric skills inclusive of Financial Management, Accounting and Reporting

• Building networks and excellent relationship management skills

Competencies

• Analysis and Judgement

• Attention to Detail

• Client Orientation

• Communication Skills including negotiation

• Initiative

• Teamwork

• Interpersonal skills

• Computer literacy

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly entering into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

go to method of application »

What will you do?

Santam HR has an exciting role for a Head: Talent Acquisition. The main functions will be to guide the Santam group in its process of ensuring we attract and acquire the right talent. A key focus will be on the external attraction of talent and development of internal talent. Build and optimise the Santam employer brand to position us as employer of choice. Ensure talent acquisition strategies are aligned. Drive Brand awareness and reputation amongst potential employees and ensure an exceptional candidate experience.  Build our social media presence and content aligned to the Santam values and EVP.

Key Responsibilities:

Build internal and external pipelines for all critical roles aligned to the transformation plan.
Talent mapping for a full understanding of available talent in the industry.                                                                                                                                                                                                       
Drive Process and System Efficiencies
Optimise the Talent Acquisition model to ensure delivery                                                                                                                                                                                                                    
Drive development and retention of designated employee groups across management levels.
 

What will make you successful in this role?

• Knowledge in all relevant legislations (EE act, LRA, Skills development act, BCEA)

• A Post graduate degree

• Registered Psychometrist with HPCSA (advantage)

• A minimum of 8 years’ experience as a seasoned Talent Acquisition professional

• Skills:

• Strategic planning and decision making

• Leadership and management skills

• Professionalism, excellent judgement, use of discretion and problem-solving abilities

• Influencing and negotiation skills

• Strong organisational and planning skills

• High stress tolerance

• Report writing skills

• Ability to ‘think-out-of-the-box’ / lateral thinking

• High initiative/self-starter/proactive and anticipate requirements

• Keep abreast of market trends and develop and implement solutions to the acquire and attract the right talent

• Analytical Thinking

Knowledge and Skills

Strategic Planning

Risk and Governance Management

Leading others and resource management

Strategic Talent acquisition and retention

Organisational design

Personal Attributes

Organisational savvy - Contributing strategically

Manages complexity - Contributing strategically

Drives engagement - Contributing strategically

Business insight - Contributing strategically

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

go to method of application »

What will you do?
A position for a Legal Advisor exists in the Corporate Services, Legal team, based at Santam Sandton (Johannesburg) or Bellville (Cape Town) offices.

WHAT WILL YOU DO?
The purpose of the role is to render legal and regulatory support and compliance solutions services to the business taking into account commercial demands.

PRINCIPLE ACCOUNTABILITIES INCLUDE: 

• Lead the business in achieving legally and commercially sound outcomes and support business interactions with external service providers and stakeholders.

• Anticipate and manage the legal risks connected with or resulting from the business strategy and operations, ensuring minimum legal exposure for the organisation.

• Manage the negotiation and implementation of commercial legal projects and transactions.

• Assess the impact of legislative and/or regulatory developments on business and ensure overall compliance of business operations with all relevant and applicable laws and regulations.

• Provide commercial legal advice and solutions to all areas of the business (including its subsidiaries and affiliates).

• Provide effective and practical legal solutions aligned to business needs.

• Draft and review complex commercial and insurance legal agreements.

• Facilitate regulatory/legislative compliance.

• Communicate and negotiate with external parties (regulators, external counsel, public authorities etc).

• Manage non-claims litigation matters

Qualification and Experience

• Bachelor’s degree and admission as an attorney.

• Minimum five years’ experience in a Commercial / Corporate / Commercial Litigation / Insurance Litigation Attorney capacity.

• Experience in Financial Services environment advantageous.

• Experience in technical legal interpretation, application and implementation. 

Knowledge and Skills

• In-depth experience and expertise in insurance, commercial or business law (preferably mergers and acquisitions, corporate finance or banking and finance).

• Legal strategist with business acumen.

• Reviewing and drafting of complex commercial and insurance legal contracts.

• Interpersonal skills.

• Microsoft Office Suite.

• Strong written and verbal communication skills.

• Ability to build and maintain good relationships with key stakeholders.

• Ability to interpret and analyse information.

• High degree of self-management, displaying an organised and measured approach.

• Leadership skills - ability to give direction to achieve desired outcomes and objectives or purpose.

• Attention to detail.

• Risk management skills

Competencies

• Collaborates – building partnerships and working collaboratively and inclusively with others to meet shared objectives. 

• Client focus – building strong client relationships and delivering client centric solutions. 

• Drives results – consistently seizing opportunities and achieving results even under tough circumstances. 

• Flexibility and adaptability – rebounding from setbacks and adversity when facing difficult situations.

• Cultivates Innovation – creating new and better ways for the organisation to be successful.

• Decisiveness and solution orientation.

• Manage Complexity.

• Commercial/ enterprising thinking.

• Analytical thinking.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.