Job Vacancies at Nedbank

Job Purpose

• We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Close the deal by getting client to sign up for product.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing.

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Call Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

Behavioural Competencies

• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Qualifying Sales
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Nedbank culture
• Cluster Specific Operational Knowledge
• Business writing skills

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Managing customer expectations
• Interacting with diverse people
• Tracking cost against a budget
• Interacting with external clients
• Working in a fast-paced environment
• Working in a team
• Working with spread sheets

go to method of application »

Job Purpose

• To design and develop interactive learning interventions that enable the transfer of learning to employees regarding products, systems and legislative changes in order to develop and enhance their skills levels to meet business objectives.

Job Responsibilities

• Collaborate; network and share expertise with other learning professionals by attending project meetings; forums; walk throughs and conferences.
• Ensure client needs are met and provide guidance on learning alternatives by engaging with business.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Determine the scope of work by conducting a needs analysis through analysing relevant specification; information; or legislative documents; engaging with stakeholders and conducting learning gap analysis.
• Determine business's preferred method or medium of transfer of learning through engagement.
• Determine the information to be obtained from stakeholders by analysing business and functional specification documents.
• Ensure learning intervention is appropriately positioned by determining objectives for learner; business outcomes desired and level of learner audience.
• Generate creative ideas based on data gathered on best practices; performance of competitors; data from customers; employees or subject matter experts and the research of new technologies.
• Deliver on objectives of intervention following professional instructional design and development standards governed by BANKSETA by designing a learning intervention which provides the learning material online.
• Facilitate solution presentation and obtain sign off on learning material from stakeholders and subject matter experts.
• Determine the type of assessment to be utilised to address learning requirements.
• Develop learner assessments to meet learning objectives as defined by business requirements.
• Allow for bookings and feedback by ensuring training interventions are registered on learning system.
• Ensure standardised facilitation of intervention and knowledge transfer is evident prior to roll-out by conducting or attending a pilot session if required.
• Make changes or enhancements to learning intervention by analysing feedback.
• Ensure learning intervention relevance by updating as required.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Conduct research on cutting edge technologies & developments
• Multimedia designing & Development– images, animated gifts, photography optional, short video & audio
• Ability to adobe creative cloud products

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certificate In learning or digital learning/Certificate in Multimedia Design & Development

Type of Exposure

• Facilitate training sessions
• Training gaps and analysis
• Building client relationships
• Coaching and mentoring others
• Providing feedback to stakeholders
• Conducting root cause analysis
• Analysing situations or data
• Developing ways to minimize risks.
• Sharing information in different ways to increase stakeholders understanding
• Providing recommendations for training program improvement
• Designing training programs
• Developing educational materials (e.g.; training manuals; multimedia visual aids)
• Work with clients to facilitate alternative solutions
• Interacting with diverse people

Minimum Experience Level

• 2-3 years experience in learning, multimedia designing and developing

Technical / Professional Knowledge

• Business Acumen
• Business terms and definitions
• Business writing
• Cluster specific operations
• Communication Strategies
• Employee training/development
• Finance principles
• Governance, Risk and Controls
• Industry trends
• Learning and development methodologies
• Methods for measuring training effectiveness
• Microsoft Office
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Training design
• Training effectiveness principles
• Training evaluation procedures
• Management information and reporting principles, tools and mechanisms
• Cluster Specific Operational Knowledge
• Adjusting to a new work process
• Training Material development

Required Skills

• Use any other animation tools
• Must have animation skills & video animation editing skills
• Be proficient in adobe creative cloud
• Can work under pressure
• Instructional design skills (beneficial)
• Knowledge of coding and scripting for the purposes of design integration
• Good Communication Skills
• Knowledge of Authoring tools

Behavioural Competencies

• Adaptability
• Continuous Learning
• Innovation
• Stress Tolerance
• Managing Work
• Quality Orientation

go to method of application »

Job Purpose

• To manage Employee Administration by ensuring accuracy and efficiency of team activities resulting in quality employee information while minimizing risk.

Job Responsibilities

• Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Implement action plans to address issues raised in culture surveys and improve results.
• Create a client service culture.
• Support the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and by sharing knowledge.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Train team to effectively do their jobs.
• Motivate staff to perform and contribute to the success of the business and create an environment of teamwork.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programs.
• Understand and embrace the Nedbank vision and values, leading by example.
• Manage new employee on-boarding process per the on-boarding check-list. Review client feedback satisfaction survey results and take appropriate.
• Analyse client request, identify trends and gaps addressed.
• Provide client with required information and feedback.
• Clarify and address stakeholder needs in confidential, professional manner.
• Collaborate across HR group business services team.
• Set clear expectations, assist where required and provide support for collective achievement.
• Monitor team operational expenses against financial targets and take corrective action when required.
• Ensure deadlines and customer satisfaction objectives are met and efficiencies improved.
• Measure knowledge of relevant policies and processes through proficiency tests.
• Meet service standard requirements by timely response to administration requests.
• Provide first-line support to queries and escalations.
• Ensure HR business partners adhere to and educate relevant management.
• Identify opportunities for improving efficiency and effectiveness.
• Respond to escalations and ad hoc or high risk requests and manage these requests to resolution.
• Check quality and accuracy of team delivery and take corrective action where needed.
• Demonstrate end-to-end accountability to collective team deliverables across portfolios.
• Manage the performance of team members

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Certificate of Proficiency (COP)

Minimum Experience Level

• 5 years management experience

Technical / Professional Knowledge

• Business administration and management
• Knowledge of Microsoft Tools
• Employee training/development
• Operations planning
• Payroll and employee benefit administration
• Relevant regulatory knowledge
• SAP HCM and /or other ERP System including scoping, blue printing, testing etc
• Client Service Management

Type of Exposure

• Managing a team of people
• Measuring client satisfaction
• Coaching and mentoring others
• Employee Benefits/Retirement Funds knowledge
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Managing business risks
• Influencing stakeholders to obtain buy-in for concepts and ideas

Behavioural Competencies

• Communication
• Customer Focus
• Influencing
• Guiding Team Success
• Driving for Results
• Planning and Organizing