Team Leader: Retirement Fund at Nedbank

Job Purpose

• To manage Employee Administration by ensuring accuracy and efficiency of team activities resulting in quality employee information while minimizing risk.

Job Responsibilities

• Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Implement action plans to address issues raised in culture surveys and improve results.
• Create a client service culture.
• Support the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and by sharing knowledge.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Train team to effectively do their jobs.
• Motivate staff to perform and contribute to the success of the business and create an environment of teamwork.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programs.
• Understand and embrace the Nedbank vision and values, leading by example.
• Manage new employee on-boarding process per the on-boarding check-list. Review client feedback satisfaction survey results and take appropriate.
• Analyse client request, identify trends and gaps addressed.
• Provide client with required information and feedback.
• Clarify and address stakeholder needs in confidential, professional manner.
• Collaborate across HR group business services team.
• Set clear expectations, assist where required and provide support for collective achievement.
• Monitor team operational expenses against financial targets and take corrective action when required.
• Ensure deadlines and customer satisfaction objectives are met and efficiencies improved.
• Measure knowledge of relevant policies and processes through proficiency tests.
• Meet service standard requirements by timely response to administration requests.
• Provide first-line support to queries and escalations.
• Ensure HR business partners adhere to and educate relevant management.
• Identify opportunities for improving efficiency and effectiveness.
• Respond to escalations and ad hoc or high risk requests and manage these requests to resolution.
• Check quality and accuracy of team delivery and take corrective action where needed.
• Demonstrate end-to-end accountability to collective team deliverables across portfolios.
• Manage the performance of team members

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Certificate of Proficiency (COP)

Minimum Experience Level

• 5 years management experience

Technical / Professional Knowledge

• Business administration and management
• Knowledge of Microsoft Tools
• Employee training/development
• Operations planning
• Payroll and employee benefit administration
• Relevant regulatory knowledge
• SAP HCM and /or other ERP System including scoping, blue printing, testing etc
• Client Service Management

Type of Exposure

• Managing a team of people
• Measuring client satisfaction
• Coaching and mentoring others
• Employee Benefits/Retirement Funds knowledge
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Managing business risks
• Influencing stakeholders to obtain buy-in for concepts and ideas

Behavioural Competencies

• Communication
• Customer Focus
• Influencing
• Guiding Team Success
• Driving for Results
• Planning and Organizing