Digital Learning Developer at Nedbank

Job Purpose

• To design and develop interactive learning interventions that enable the transfer of learning to employees regarding products, systems and legislative changes in order to develop and enhance their skills levels to meet business objectives.

Job Responsibilities

• Collaborate; network and share expertise with other learning professionals by attending project meetings; forums; walk throughs and conferences.
• Ensure client needs are met and provide guidance on learning alternatives by engaging with business.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Determine the scope of work by conducting a needs analysis through analysing relevant specification; information; or legislative documents; engaging with stakeholders and conducting learning gap analysis.
• Determine business's preferred method or medium of transfer of learning through engagement.
• Determine the information to be obtained from stakeholders by analysing business and functional specification documents.
• Ensure learning intervention is appropriately positioned by determining objectives for learner; business outcomes desired and level of learner audience.
• Generate creative ideas based on data gathered on best practices; performance of competitors; data from customers; employees or subject matter experts and the research of new technologies.
• Deliver on objectives of intervention following professional instructional design and development standards governed by BANKSETA by designing a learning intervention which provides the learning material online.
• Facilitate solution presentation and obtain sign off on learning material from stakeholders and subject matter experts.
• Determine the type of assessment to be utilised to address learning requirements.
• Develop learner assessments to meet learning objectives as defined by business requirements.
• Allow for bookings and feedback by ensuring training interventions are registered on learning system.
• Ensure standardised facilitation of intervention and knowledge transfer is evident prior to roll-out by conducting or attending a pilot session if required.
• Make changes or enhancements to learning intervention by analysing feedback.
• Ensure learning intervention relevance by updating as required.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Conduct research on cutting edge technologies & developments
• Multimedia designing & Development– images, animated gifts, photography optional, short video & audio
• Ability to adobe creative cloud products

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certificate In learning or digital learning/Certificate in Multimedia Design & Development

Type of Exposure

• Facilitate training sessions
• Training gaps and analysis
• Building client relationships
• Coaching and mentoring others
• Providing feedback to stakeholders
• Conducting root cause analysis
• Analysing situations or data
• Developing ways to minimize risks.
• Sharing information in different ways to increase stakeholders understanding
• Providing recommendations for training program improvement
• Designing training programs
• Developing educational materials (e.g.; training manuals; multimedia visual aids)
• Work with clients to facilitate alternative solutions
• Interacting with diverse people

Minimum Experience Level

• 2-3 years experience in learning, multimedia designing and developing

Technical / Professional Knowledge

• Business Acumen
• Business terms and definitions
• Business writing
• Cluster specific operations
• Communication Strategies
• Employee training/development
• Finance principles
• Governance, Risk and Controls
• Industry trends
• Learning and development methodologies
• Methods for measuring training effectiveness
• Microsoft Office
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Training design
• Training effectiveness principles
• Training evaluation procedures
• Management information and reporting principles, tools and mechanisms
• Cluster Specific Operational Knowledge
• Adjusting to a new work process
• Training Material development

Required Skills

• Use any other animation tools
• Must have animation skills & video animation editing skills
• Be proficient in adobe creative cloud
• Can work under pressure
• Instructional design skills (beneficial)
• Knowledge of coding and scripting for the purposes of design integration
• Good Communication Skills
• Knowledge of Authoring tools

Behavioural Competencies

• Adaptability
• Continuous Learning
• Innovation
• Stress Tolerance
• Managing Work
• Quality Orientation