Job Opportunities at DSV

Main Purpose of the Role

Manage the Ocean Export team. Manage daily operational activities and workflow. Responsible for P&L and reporting. Client Liaison and management of third parties. Deliver to specific branch and department targets. Sound geographical knowledge

Job-Related Requirements

• Ocean export experience required
• Supervisory / Management experience within the freight forwarding industry.
• Grade 12 (Matric)
• Own vehicle
• Valid drivers license

Electives

• Cargowise experience preferable

Duties And Responsibilities

• Must be able to work additional hours when required
• Able to travel
• Must deliver to specific branch and department targets
• Ability to work under pressure
• Manage P&L and other reporting
• Pay attention to detail and dealing with issues promptly
• Dealing with internal and external stakeholders / clients / suppliers
• Ability to control the operation process and people
• Accurate feedback and management of cargowise / financial reports
• Responsible for P&L and meeting budget
• Ensure FMC and other regulatory compliance
• General admin duties, including disciplinary procedures

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Main Purpose of The Role

To manage the Airfreight team, including the airfreight import and export operational processes / financial results / KPIs and client requirements and support from business as a whole.

Minimum Requirements

• Minimum 5 years’ experience in Airfreight
• Minimum 5 years’ experience in freight forwarding
• Must have knowledge of import air process and basic understanding of air export process
• Person must be organized and be able to manage a portfolio of clients / team of individuals
• Self-Motivated and deadline driven
• Able to work under pressure
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven

Qualifications Required

• Qualification in Logistics an added advantage

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
• Cargowise understanding and previous experience would be beneficial
• Strong Outlook understanding and competency

Duties And Responsibilities

• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
• Manage the Job Prof report daily
• Ensure we reach our vendor and debtors targets
• Global office communication
• Manage Intercompany Report
• Manage all required financial reporting applicable
• Manage credit notes
• Ensure the team is billing the correct rates as per client and internal requirements and QMS
• Manage all 3rd party contractors e.g. FSI / Guardforce etc
• Ensure department KPI’s are maintained
• Monitor the team’s performance and output
• Complete the team one on ones annually with feedback given
• Disciplinary action when required
• Monitoring of sick leave and annual leave
• Ensure all cargo are invoiced within the invoicing metric
• Monitor data quality
• Ensure all team members are trained and up to date with Dangerous Goods
• Ensure we share toolbox talks / monthly updates and information with the team and continuously train on Cargowise updates
• Ensure all team members are up to date with handling DG / express/ valuable cargo
• Ensure all team members are monitoring and managing consols, shipment tracking, ETAs etc
• Ensure all team members are completing the billings / rates checking correctly and within metric
• Monitor that AP invoices are imported and communicated with the rest of the team to remove duplicate costs
• Ensure team are updating all milestones throughout shipment lifecycle.
• Continue to drive profits / revenue on all shipments and clients.
• Complete all special reports for clients (support sales and CRM where required)
• Support with client visits / carrier meetings / vendor meetings where required.
• Manage revenue and think of new ways of creating increased revenue
• Manage all operational expenses e.g. telephone, stationery, ensure minimized paper and any other expenses
• Support sales and CRM
• Attend Implementation meetings and ensure accounts are allocated and signed on correctly within operations
• Support with external departments; landside / transport / DSV cold / customs / invoicing
• Continue to support with continuous improvement projects
• Support with interviews / SRFs and RTEs to align to the recruitment process
• Support the team to manage within committees on events / farewells/retirements etc.
• Support the team on escalations form clients / queries and reports to clients and escalate with product and origin.
• Escalate on ongoing issues
• Support the enforcement of company policies, Code of Conduct and values
• Support on all reports; unbooked / profit and loss / unbilled / transactional

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Computer Skills

• WMS skills & knowledge
• SAP
• Syspro
• CargoWrite
• CMMS

Job-related Requirements

• Proven track record in product logistics environment
• Minimum of 3-5 years’ experience in Leading a team on an assembly line in an Automotive environment.
• Sound knowledge of IR principles and ensuring adherence.
• Operations: Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequecning, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
• Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
• Supervision: Must be able to do all supervisory functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
• Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes.

Advantages For This Role

• Good people and leadership skills
• Work towards achieving objectives and goals on a personal level and team level.
• Must be able to work under pressure
• Must have good time management skills

Main Purpose Of The Role

This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Supervising a team of 45 to 60 employees. The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.

Duties & Responsibilities

• MAINTAIN COMMUNICATIONS: To enhance a 2-way communication process within the team.
• Communicate information obtained from the Operations Manager.
• Keep Operations Manager informed on problems or concerns
• Communicate the goals/objectives to the team members
• Communicate defects to other teams/sections (feedback on quality,safety, etc.)
• Maintain high morale through continuous communications
• Solicit input from team members
• Maintain high morale and team spirit through continuous coaching
• SUGGESTIONS: Encourage and solicit suggestions that the team members can do on their own.
• Encourage team members to submit improvement proposals
• TRAINING: To enable personal growth by organizing training for all team members.
• Master all jobs in the team to relieve, train and assist the team members using the JIT method
• Train the team members to become multi-skilled workers according to the flexibility chart
• Record and maintain the flexibility chart of the team
• Give job instruction training to all newcomers in the team

ATTENDANCE

• To create an environment where attendance is seen as essential for the team performance.
• Cover all absenteeism whenever needed in team.
• Inform Operations Manager if absentee coverage cannot be resolved within the team
• Motivate team members for attendance

PERFORMANCE SUPPORT

• To create a positive and constructive climate by coaching and supporting the team members.
• Monitor performance of team members, coach/retrain where necessary
• Assist in eliminating problem operations and bottlenecks
• Be aware of health conditions of team members
• Give positive feedback on performance issues to team members
• Give input to the Branch Manager with regard to performance evaluations

TEAM MEETINGS:

• To enhance a 2-way communication process within the team.
• Prepare the agenda of the meeting and solicit input from Operations Manager and team members
• Conduct the meeting
• Inform the Operations Manager about the outcome of the meeting
• Follow-up on items discussed during the meeting

JOB ROTATION:

• To create flexibility and personal growth by organizing job rotation.
• Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less
• Train team members in order to gain flexibility for job rotation
• Maintain a record of rotation