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  • Posted: Feb 27, 2020
    Deadline: Not specified
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Manager of Sales

    Mission

    • This role involves positioning and promoting the company ICT value proposition in the Gauteng Region, leading  partner account managers in the development and expansion of opportunities and reinforcing existing relationships.
    • Executes the sales strategy and tactics that maximize the company opportunity within the customer environment. 

    Key Tasks: 

    •  Driving profitable Growth for MTN Enterprise Business
    •  Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment. 
    •  Increase solution selling by offering clients Value Added Services
    •  Grow monthly recurring revenue
    •  Achieve current year SOV and Revenue Targets
    •  Ensure we maximise on existing contract values
    •  Maintain customer base by ensuring client issues have been taken care of
    •  Limit churn
    •  Expand product offering to more customers
    •  Sell more value-added products into customer base
    •  Take business away from our competitors and reduce churn in our base
    •  The Manager Sales will be responsible and accountable for an annual sales revenue target with significant growth in   subsequent years.
    •  Along with sales planning, this position is responsible for accurate sales forecasting.
    •  He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to   advance the sales process.
    •  He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction. 
    •  Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined ICT customers. 
    •  Build relationships within all layers of these accounts. 
    •  Sales planning including developing and execution of business plans, as well as tracking of milestones.
    •  The Manager: Sales will be responsible and accountable for an annual sales revenue target with significant growth in   subsequent years.
    •  Will manage a Team of AM’s (level 2 roles)
    •  The role will be responsible for recruitment and enablement of partners via the PAM.
    •  Managing high performance sales team to ensure we increase share of wallet within our partners.
    •  Grow active partner base in region,
    •  Drive the value and volume fixed line sales strategy to increase market share in all segments.
    •  Be responsible for end to end onboarding and enablement of fixed partners in the region. 
    •  Work with sales teams to have Partner Account Plans and manage partners on a quarterly basis to ensure that they are   tracking against their targets. 
    •  Engage with C Level with key partners to ensure that there is organisation alignment and key stakeholders.
    •  Coach and mentor PAM’s in driving right activities, and meeting sales and revenue targets.
    •  Ensure that the GP Fixed line business, has 4x pipeline cover and 100% accurate forecasting. 
    •  Manage and drive sales / revenue seasonality to ensure business is always positive.
    •  Manage credit notes and cancellation, by ensuring PAM’s manage the partner expectations.
    •  Engage all divisions of business to ensure that Turn Around for partners for quotes, delivery and service managed is within   SLA>
    •  Work on continuous business improvement strategy with internal stakeholders to ensure MTN is best partner network.
    •  Ensure that the right products and solutions are available to go market with, work with sales teams to gather competitive info   so we are always aligned to market.
    •  Run sales incentives to drive sales with partners. 

    Focus on providing exceptional Client Experience

    •  Ensure delivery of exceptional client experience  
    •  Conduct regular surveys to monitor Client satisfaction
    •  Ensure a good customer experience at all times
    •  Assist and resolve billing issues
    •  Assist with customer call tickets 
    •  Assist with internal departments ensuring a good overall customer experience

    Ensuring a Culture of Operational excellence

    •  Planning and Delivery of a business plan
    •  Alignment of all Sales activities undertaken in the unit 
    •  Achieve forecast accuracy
    •  Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
    •  Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
    •  Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
    •  Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational   departments
    •  Implement methods, systems and procedures to enhance effectiveness and meet departmental goals

    Operations and service enhancement 

    •  Input into the Sales strategies for the implementation thereof 
    •  Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet   departmental goals
    •  Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies   and implementing according to plan
    •  Ensure that all performance and key performance area standards of the function are monitored and tracked
    •  Ensure that all requirements are met with both customer and operational needs
    •  Analyse and interpret all data that interfaces directly with the division and report to the GM
    •  Define the development of communication objectives and plans for the Sales function that touch all point of the business
    •  Implement operational analysis on sales structures that support the delivery of strategy
    •  Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas   operate as close to global best practice as possible

    Reporting

    •  Identify relevant information and data for reporting purposes during departmental meetings
    •  Identify and interpret relevant information and data for reporting purposes
    •  Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be   motivated
    •  Provide daily, weekly and monthly reports on all activities of the section
    •  Feedback on any Client issues as soon as they arise and resolve 

    Process and Procedure Effectiveness

    •  Ensure that workflow continues without interruption
    •  Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
    •  Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
    •  Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational   requirements.
    •  Manage all risks that could be Client affecting

    Manage Sales Team

    •  Build and maintain team to deliver on set targets and objectives
    •  Enable sales through internal operations by ensuring internal stumbling blocks are removed.
    •  Manage human resources effectively
    •  Motivating and developing Account Managers, Engineers and Presales staff is key in this role.
    •  Instilling appropriate Employee Excellence 
    •  Achieve results by using performance management and incentives
    •  Create an open-door policy to ensure an efficient climate
    •  Treat everyone with respect and equality
    •  Ensure pro-activeness from employees

    Project Management

    •  Develop and drive the execution of agreed projects 
    •  Drive the implementation, tracking, monitoring and compliance of Projects
    •  Contract management in line with Procurement Policies
    •  Co-ordinate project reporting
    •  Ensure effective implementation of the integrated project management model 
    •  Risk management

    Business Analysis

    •  Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
    •  Identify ways to fine tune policies, processes and systems in line with changing work practices
    •  Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and   systems 
    •  Design, analyse and document workflow and make appropriate recommendations that will positively impact operational   effectiveness
    •  Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
    •  Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
    •  Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions,   trends, as well as competitor activity
    •  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

    Education:

    •  Minimum of a 3-year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

    Experience:

    •  Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. Experience   working in a medium to large organization 
    •  Experienced in managing, leading sales account teams. 
    •  Minimum 2 years leading a sales team with set targets in the ICT space
    •  Sales experience with ICT and specific examples of closing large, strategic deals.
    •  Must have both - the sales skills and technical knowledge to make presentations and lead customer discussions to advance   the sales process.
    •  Strategic technical knowledge and can succeed as a leader and mentor in a demanding and rewarding sales environment.
    •  Requires understanding of ICT buying cycles.  
    •  Understanding a broad range of company technologies and offering is required
    •  Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential 

    Method of Application

    Interested and qualified? Go to MTN on www.linkedin.com to apply
  • Send your application

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