Multiple Job Vacancies at Datacentrix

The successful candidate will have experience in consultative selling and supporting clients on digital transformation journeys. A broad network of contacts and clients in Gauteng in either Public or Private Sector is required. Must have extensive experience in building market position by locating, developing, defining, negotiating, and closing business relationships.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade 12 Essential
• Must have a minimum of 5 years’ experience as an Account Manager.
• Experience of consultative selling and supporting clients on digital transformation journeys.
• A broad network of contacts and clients in Gauteng in either Public or Private Sector.
• Must have experience in selling Software Solutions (multi-vendor Solutions).
• Closing skills, motivation for sales, prospecting skills, sales Planning, selling to customer needs, market knowledge, presentation skills, meeting sales goals, professionalism, high energy level.
• A range of related to selling skills, communication skills, presentation skills, negotiating skills and other sales related skills.
• Experience in the Business Solutions IT industry is highly desired and an expert level of knowledge is required, where product functionality and business environment must be strategically matched.
• Sales & marketing experience in an IT solution selling environment.
• Expertise in selling a range of IT products and services is essential.
• End to end management of a sales channel is vital. This includes experience in account management, selling and product strategising.
• Valid driver’s license and own reliable vehicle.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Experience in Consultative selling and supporting clients on digital transformation journeys.
• A broad network of contacts and clients in Gauteng in either Public or Private Sector.
• Sell the Datacentrix Value Proposition offerings into the region to assigned clients.
• Sell the Datacentrix Value Proposition offerings into new earmarked clients.
• Identify opportunities by researching industry and related events, publications, and announcements, marrying up solutions offerings with business problems.
• Locate or propose potential business deals by contacting potential clients, discovering, and exploring opportunities.
• Screen potential business deals by analysing market strategies, deal requirements, potential, and financials.
• Full understanding of the sales cycle required.
• Close new business deals by coordinating requirements; developing and negotiating contracts.
• Protects organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Maintaining personal networks; participating in professional organizations.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Direct and manage ongoing customer relationships to ensure total customer satisfaction with
• Datacentrix, and further develop business based on opportunities identified at the customer site.
• Target Mid-Market opportunities and look for new business opportunities.
• Manage and co-ordinate all relevant sales opportunities with the company CRM, updating and tracking all sales data accurately.

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Qualifications and Experience Required:

• Relevant certifications or qualifications in Information Communication Technology
• 2 to 3 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team

Roles and Responsibilities:
Installation, maintenance and support of all hardware and software

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
• Install and maintain all desktop hardware.
• Install and maintain desktop software.
• Install and maintain all computer peripherals.
• Liaise with external providers for hardware support.

Computer fault diagnosis

• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.

Computer Lab/Office demonstrations

• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer software if requested.

ICT liaison

• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team

User Education: network security/vulnerabilities

• Help users scan media such as flash drives and diskettes for any maliciousware.
• Help users with e-mails that they suspect might contain malicious content and provide the network.
• Making sure end-point security system is up to date.
• Develop how-to documentation and videos to support the SPU community.

Self-Development

• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend, and implement solutions.

Project participation

• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocations.

Monitoring, evaluation, and reporting

• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.

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Qualifications and Experience:

• Relevant Diploma or degree in Computer Science or Information Technology
• 5 years of related experience
• Certifications, such as ITIL, CompTIA A+, or relevant technical certifications
• ICDL, Microsoft Office Specialist.
• Solid understanding of computer systems, networks, hardware, and software applications
• Computer skills (MS Office suite)
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
• Exceptional customer service skills and a strong commitment to providing a positive user experience.

Roles and Responsibilities:

• Act as the primary interface between the user community and the support staff
• Provide telephone support as far as possible before escalating the problem to a qualified support technician
• Schedule and prioritize support calls for attention by the most appropriate support technician
• Escalate problem situations as appropriate
• Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members
• Research, resolve, and respond to complex support requests
• Empower customers so that they can make more effective use of the ICT services available to them
• Participate in team projects that enhance the quality or efficiency of the ICT ServiceDesk
• Contribute solutions to the resolution database
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers
• Provide technical assistance and support to end-users, including troubleshooting hardware and software issues, network connectivity problems, and application errors
• Diagnose and resolve technical problems in a timely manner, escalating more complex issues to the appropriate support teams, if necessary
• Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring compatibility and adherence to organizational policies and procedures
• Recommending the procurement and licensing of software
• Assist with the identification of licensing risks
• Provide input to the technical team around preferred software
• Contribute to the development and implementation of ICT policies, procedures, and standards to ensure consistent and efficient service delivery
• Stay up to date with emerging technologies, industry trends, and best practices in ICT support to continuously enhance technical skills and knowledge
• Measure and monitor user satisfaction indicators and highlight any issues of concern
• Perform random customer satisfaction surveys
• Teach or assist with training courses
• Test training and competency testing material
• Participate in evaluating new training and competency testing material
• Develop and coach colleagues
• Lead and assist other ICT ServiceDesk staff with support requests
• Perform a quality assessment on ServiceDesk calls
• Relevant operational reports as and when required
• Research and implement best practices

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Datacentrix Managed Talent Solutions' client in the Industrial Automation sector is looking for Commercial Project Manager to work in an agile environment responsible for the timely completion of all commercial/financial related tasks to contribute to project success. Furthermore, supporting the respective Project Manager in all other areas with the objective of executing the project according to the defined Project Management (PM) standards, customer requirements and the applicable Financial Reporting Guidelines (FRG). This is a 12 month fixed term contract.

Key responsibilities

• Ensures the compliance with the LoA guidelines for all commercial aspects
• Ensures the accuracy of project books and records, including recording of such in the appropriate systems, e.g. SAP - ensures compliance with Company - FRG plus the local Gaap requirements.
• Ensures all related Project Reporting and Controlling activities
• Supports the Project Manager that the financial results according to set targets are managed with due professional care and optimizes the project gross profit, cash flow and assets and financing instruments
• Actively communicates with customer's commercial representatives and manages solving of commercial issues
• Together with the PM proactively setting up a contract and claim management in the project, including involvement and cooperation with the assigned contract manager
• Supports the PM in identifying, evaluating and assessing risk and opportunities, strategies and response activities – taking over the full responsibility in this regard with respect to all commercial risks and opportunities
• Supports Project Manager to select and involve partners / subcontractors
• Represents the project in the relevant decision boards internally and externally.
• Agrees targets with commercial project staff and delegates defined responsibilities and authority
• Leads commercial project team members to act according to the Business Conduct Guidelines and establishes a culture of trust and integrity

Core Criteria:

• Bachelor’s degree in Accounting / Finance
• Certified CPM for "Small or C" Category projects would be preferred
• Experience with Project Management methods, processes and tools
• Experience with Business Processes (project execution, sales, purchasing etc…)
• Accounting Principles (FRGs)
• Asset Management
• Contract/Claim Management
• Project Risk & Opportunity Management
• Command over MS Office (Excel, Power Point etc.)
• Proficiency with related SAP modules
• Excellent oral & written communication & presentation skills in English
• Experience with forecasting, reporting, and analysis
• Experience with import/export and logistics topics

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Datacentrix Managed Talent Solutions' client in the manufacturing sector is looking for an experienced Change Manager to provide comprehensive change management services for their security systems upgrade programme, covering a full scope of change management services typical of organisation-wide change management initiatives.

Responsibilities
Prepare for Change

• Define the project change management strategy and approach (on-premises, hybrid and virtual)
• Create and manage the stakeholder analysis and management plan
• Clarifies and agrees the Change Management priorities, activities, and resources with the key stakeholders
• Assesses the change impact and readiness for change initiative, identifying key barriers
• Develop Change Management plans (e.g., stakeholders’ management, training, coaching, communications methods, and resistance management tactics)
• Develop Change Management material and content with the assistance of the appropriate stakeholders and role players
• Engage with stakeholders to obtain buy-in to the change initiative

Manage Change

• Execute Change Management plan in line with the approved change plan, scope, and budget
• Execute specific activities with allocated resources to achieve Change Management plan objectives
• Manage the impact of the change initiative at business unit and organisation-wide level
• Provide feedback to stakeholders on change initiative progress and risks
• Facilitate adoption of new behaviours required to realise the benefit of change
• Facilitate the establishment of a change network/change champions
• Maintain and manage the project change management risk register
• Update the project change management progress reports/dashboards and present measurable change effectiveness reports to stakeholders
• Create and maintain work plans/implementation plans for the project change activities
• Collaborate with the internal communications team where relevant and needed
• Package and execute the change and communication interventions
• Assess and confirm readiness for implementation
• Ensure touch points with training to ensure adoption of the solution takes place

Reinforce Change

• Create and maintain the resistance management plan
• Actively manage resistance as per resistance management plan
• Identify gaps in understanding and adoption of change
• Prepare communication re-enforcement messaging
• Document learnings
• Prepare feedback report and evaluation
• Communicate project success and arrange celebration event

Requirements

• 5 -10 years working experience in change management projects, preferably in security systems implementations and/or upgrades, and in addition, in a manufacturing business operation
• Change Management certifications would be advantageous

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Datacentrix Managed Talent Solutions' client in the manufacturing sector is looking for an experienced Project Manager to drive the delivery of their security systems upgrade programme with specific requirement to upgrade their current electronic access control, video surveillance and monitoring system.

Responsibilities

• Project Manager should have the ability to solve complex problems which arise in the project and is responsible for the outcome and completion of the project within quality and time parameters
• To work with ICT Programme Manager, Infrastructure Manager, Physical Security Manager, and other business stakeholders to coordinate Security Systems Upgrade project activities
• To devise the upgrade project implementation approach, soliciting involvement and participation of suppliers, other team members and business stakeholders, as may be appropriate
• To manage overall resource requirements for the Security Systems Upgrade projects, tracking allocation of resources and work prioritisation
• To implement and manage the Security Systems Upgrade projects according to scope and budget and manage the selected implementation partner.
• To establish controls and manage effective change, test and quality mechanisms necessary to ensure project success and to mitigate possible project breaches, issues, risks and challenges.
• To ensure project compliance to project management methodology.
• To set up appropriate pricing models, timely and accurate invoicing, and monitor receivables for projects.
• To facilitate project team meetings and hold regular status meetings with project stakeholders.
• To prepare regular progress reports to project team and project sponsors.
• To prepare projects financial and procurement documentation in collaboration with Business Owners.

Requirements

• Experienced Project Manager with 5 -10 years working experience in project management and specific experience on security systems upgrade projects completed within the last 5 years
• Project Management certifications would be advantageous
• Must have a solid knowledge of security systems implementations such as Genetec, Gallagher and Facility Commander, with applicable references provided
• Must have intermediate experience in using MS Project

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Managed Talent Solutions a division within Datacentrix is looking for an Information Security Officer for one of their client based in Kimberly. This is a 6 months fixed term contract. The Information Security Officer must have good understanding of IT Governance Frameworks and Legislation

Qualifications and Experience Required:

• Relevant Degree/Diploma in ICT
• CISA certification
• Willingness to work outside normal hours
• 7 years of related experience
• Proficiency with enterprise information systems, file servers, networked data storage, application software, scripting and programming languages, data communication devices, and disaster recovery utilities
• Knowledge of current systems and network technologies and standards and their practical application in the enterprise environment
• Good understanding of IT Governance frameworks and legislation

Roles and Responsibilities:

• Develop information security plans aligned with business goals and objectives.
• Identify current and potential legal and regulatory requirements affecting information security.
• Identify drivers affecting the university (e.g., technology, business environment, risk tolerance, geographic location) and their impact on information security.
• Obtain senior management commitment to information security.
• Define roles and responsibilities for information security throughout the company.
• Establish internal and external reporting and communication channels that support information security.
• Establish a process for information asset classification and ownership.
• Implement a systemic and structured information risk assessment process.
• Ensure that business impact assessments are conducted periodically.
• Ensure that threat and vulnerability evaluations are performed on an ongoing basis.
• Identify and periodically evaluate information security controls and countermeasures to mitigate risk to acceptable levels.
• Integrate risk, threat and vulnerability identification and management into life cycle processes (e.g., procurement).
• Report significant changes in information risk to appropriate levels of management for acceptance on both a periodic and an event-driven basis.
• Develop and maintain plans to implement the information security strategy.
• Specify the activities to be performed within the information security program.
• Ensure alignment between the information security program and other assurance functions (e.g., physical, human resources, quality, IT).
• Identify internal and external resources (e.g., finances, people, equipment,
• systems) required to execute the security program.
• Ensure the development of information security architectures (e.g., people, processes, technology).
• Establish, communicate, and maintain information security policies that support the security strategy.
• Design and develop a program for information security awareness, training, and education.
• Ensure the development, communication and maintenance of standards, procedures, and other documentation (e.g., guidelines, baselines, codes of conduct) that support information security policies.
• Integrate information security requirements into the (e.g., change control, mergers, and acquisitions) and life cycle activities (e.g.development, employment, procurement).
• Develop a process to integrate information security controls into contracts (e.g. with joint ventures, outsourced providers, business partners, customers, third
• parties).
• Establish metrics to evaluate the effectiveness of the information security program.
• Manage internal and external resources (e.g., finances, people, equipment, systems) required to execute the information security program.
• Ensure that processes and procedures are performed in compliance with the company's information security policies and procedures.
• Ensure the performance of contractually agreed (e.g., with joint ventures, outsourced providers, business partners, customers, third parties) information security controls.
• Ensure that information security is an integral part of the systems development processes and acquisition processes.
• Ensure that information security is maintained processes and life cycle activities.
• Provide information security advice and guidance (e.g., risk analysis, control selection) in the university.
• Provide information security awareness, training, and education (e.g., business process owners, users, information technology) to stakeholders.
• Monitor, measure, test and report on the effectiveness and efficiency of information security controls and compliance with information security policies.
• Ensure that noncompliance issues and other variances are resolved in a timely manner.
• Develop and implement processes for preventing, detecting, identifying, analyzing, and responding to information security incidents.
• Establish escalation and communication processes and lines of authority.

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Purpose:

• Promote the sale of all company Field Services portfolio.

Requirements and Education:

•  Matric/Grade 12 with Exemption (preferred)
•  Minimum 2 years sales experience in IT industry (essential)
•  Relevant diploma/bachelor’s degree
•  Previous experience in a call center environment
•  Experienced Microsoft Office Suite User
•  Computer Literacy and Numeric Skills (required)
•  Strong Admin skills
•  Excellent E-Mail Etiquette
•  Business Acumen
•  Customer Focus
•  Networking Skills
•  Result Driven
•  Attention to Detail
•  Negotiating Skills
•  Process Management

Key Responsibilities:

•  Submit monthly reporting and metrics, as well as weekly forecasts.
•  Maintain excellent customer relationships and be escalation point for compliments and complaints.
•  Professionally and efficiently manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
•  Drive sales to meet targets monthly, quarterly, and annual gross profit target.
•  Quote and provide accurate pricing and product information to customers within SLA timeframes.
•  Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
•  Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest
• possible order processing) to resolve matters and communicate on prospective deals.
•  Adhere to professional Telephone and Email etiquette guidelines.
•  Attend training to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
•  Backorder follow-up and executing of queries including offering alternatives (cross and upselling).
•  Understand, engage, and develop skills in company procedures, processes, and back-office management.
•  Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
•  Manage the sourcing and delivery of products to the customer, and generate interest in all company brands, keeping customers informed
• of new products and IT innovation opportunities.
•  Drive outbound marketing campaigns, ensuring customer awareness of incentives / promotions, and provide feedback to Campaign
• Manager

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Datacentrix is seeking a Senior Outsystems Developer to join our Digital Business Solutions team in Kwazulu-Natal, Midrand or Cape Town. The successful candidate will lead in the development and design of automation projects using OutSystems Multi-Experience Development Platform.

Requirements:

•  Matric
•  Relevant tertiary qualification or equivalent experience
•  Minimum 7 years' experience in development and design of automation projects using OutSystems Multi-experience Development Platform.
•  Solid experience in Microsoft C# .NET.
•  Good skills in relational database queries and stored procedures (MS SQL).
•  Object Oriented Design principles.
•  Experience in web back-end technologies (e.g. SOAP, WCF, etc).
•  Exposure working in an Agile development environment.
•  Able to work in a fast-paced environment and meet tight deadlines.
•  Hardware integration.
•  C++
•  Java
•  SignalR
•  Latest web technology (HTML5 – native web components, JavaScript (ES6+), CSS3+, Bootstrap3+, MVC4+)
•  Entity Framework
•  Valid Driver's Licence and own reliable vehicle

Responsibilities:

•  Lead in the development and design of automation projects using OutSystems Multi-Experience Development Platform
•  Writing and maintaining code
•  Working on critical bug fixes
•  Lead and guide junior and mid-level developers
•  Conduct code reviews
•  Leads the work of others (mentors, prioritizes, delegates and reviews assignments).
•  Design, Develop and configure OutSystems platform to meet the business requirements.
•  Develop website layout/user interface by using standard OutSystems web/mobile technologies.
•  Develop Application Objects as reusable components.
•  Design and Develop integrations with external systems leveraging the APIs REST/SOAP.
•  Application design, development and testing
•  Application maintenance and fault resolution
•  Full life-cycle development, including technical documentation
•  Continuous contribution to enhance team knowledge base
•  Translate software requirements into concise and robust programming code
•  Write specifications and designing, building, testing, implementing and supporting applications

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Datacentrix is looking for a Health and Safety Officer to join the operation teams in the far Eastern Limb mining sector. The candidate will be required to travel between 2 sites and have health and safety certifications.

You must have proven SHE experience within a mining operations including and not limited to all daily SHE activities of scheduled, unscheduled, objectives and risks (Incident Management, coordination of appointments, training, management of non-conformances, corrective and preventative actions, people management, drafting of documents, adherence to all mine protocols, Meetings, Minutes and monthly reporting to management & EXCO.

Qualifications and Experience Required:

• Matric/Grade 12 certificate
• Introduction to SHE Management (SAMTRAC) certificate
• SHE Management (SAMTRAC) certificate
• Auditors course
• Incident Investigation certificate
• Hazard Identification and Risk Assessment (HIRA) certificate
• Root Cause AnalysisMine Health and Safety Act
• Fall Protection Planner
• Must have valid drivers license and own car (required to travel to sites)