New Jobs at MTN

Job Description

Mission/ Core purpose of the Job:

• To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and customer support, overseeing, and managing order workflows, and resolving order queries, complaints, and escalations as per SLA.
• The Order fulfilment agent is the central point of communication between Supersonic, third-party partners, and customer. Ensures that orders are handled effectively, errors are promptly addressed, and customer service is maintained by preventing cancellations due to fulfilment issues.
• Responsible for overseeing order workflows on internal and external systems, handling and updating orders where applicable, provide feedback on delayed orders and continuedly following up on such orders to reduce the time between the order to activation of a service.

Responsibilities

Task Complexity:

• Process and manage all technology orders from order placement to completion, ensuring adherence to SLAs.
• Work on allocated emails, tickets and tasks. 
• Capture and update order details accurately in relevant portals and systems.
• Proactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.
• Provide administrative support to sales teams and meet minimum performance deliverables and service levels.
• Maintain accurate records of orders on the business system
• Provides customer support telephonically, through emails, chat and or social media.  
• Communicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels.  
• Produce reports and feedback to the Team Leader.
• Feedback on administrative and support tasks allocated and progress.
• Assist with customer escalations and resolutions.
• Proactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.

Behavioral qualities:

• Exceptional organizational and time management skills, with the ability to multitask and meet deadlines effectively.
• Strong attention to detail and proactive problem-solving abilities.
• Outstanding communication and interpersonal skills, both written and verbal, with a customer-centric approach.
• Ability to work both independently and collaboratively in a team environment.
• Passionate about problem-solving and able to adapt to dynamic work scenarios.
• Team orientation – strengthening teams OR working in an integrated team environment.
• Resilience – maintaining composure and dealing effectively with stress
• Service orientation
• Customer centricity
• Flexible and adaptable – changing opinions / behavior in the light of changing situations

Qualifications

Education: 

• Minimum of 1 year diploma in relevant field 
• Fluent in English

Global Experience Standards: 

• Minimum 3 years’ experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.
• Previous experience in the telecommunications or internet service provider industry is preferred.
• Familiarity with order processing systems and sales terminology

General working conditions:

• Shift work
• Pressure at certain peak times
• 24/7 working environment
• On-site (work from office)

Apply Before 10/15/2025

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Job Description

Mission/ Core purpose of the Job:

• The Human Resources Partner executes the Business Unit or Region HR frontline implementation, enablement and delivery of the people agenda.
• Context: (In-Country influences, environmental / industry demands, organizational mission etc.)
• MTN SA is an Operating Company (Opco) of MTN Group. MTN SA HR is governed by MTN Group’s policies, framework and methodologies. MTN SA is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity. The Human Resources Partner must therefore ensure the successful delivery in context of:
• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together labour markets
• Management of executive and local shareholder expectations
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN SA, in terms of size, products, customers and geographic distribution

Key Deliverables

The HR Partner will be accountable to achieve the following objectives:

• Governance
• Tactical Meetings
• Provide input in tactical meetings when required
• Provide inputs into the business / function unit or Region transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery within the delegations of authority framework

Performance

• Ensure execution in alignment with divisional or Regional strategy
• Provide input into SLA approval and exception performance review Reporting
• Report on a regular basis to reporting manager relating to progress made within business / function unit or Region and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery

Assist the HR Consultant to manage, localize and implement the people strategy and agenda relating to:

• Organization Design
• Workforce Planning and Analytics
• Performance Management
• Talent Management
• Leadership & Career Management

Employee Relations

• Facilitation of disciplinary hearings, grievances, and appeal hearings
• Implementation of related processes, policies and guidelines as per MTN policies and related labour legislation framework
• Continually monitor effectiveness and compliance with guidelines
• Create open communication channels regarding ER issues
• Advise & guide the line managers & employees on consistent application of the Disciplinary & Grievance Processes

Human Capital Management (Recruitment, Selection and onboarding of candidates & Exit)

• Support management of headcount within the business or Region inline business goals and budgets
• Assess employees’ levels of Competence against the relevant profiles/frameworks
• Assist in compilation of competency based questionnaires to be used in the interview
• Facilitation of the interviews and taking an active role in the overall selection of the candidates
• Ensuring appointed candidates are settled with regard to HR related activities i.e. getting the necessary information to make informed decisions on things like funds to belong to, medical aid options etc.
• Support employee induction and orientation
• Ensures internal controls are complied with to minimise recruitment risk
• Input into succession planning and influence decisions around key posts earmarked for successors, and thus ensuring logical and managed career progression, designed to meet future resourcing requirements
• Ensure compliance to set Employment Equity targets and policies
• Provide support to line management in managing the staff exit process
• Conduct exit interviews and produces a quarterly report on trends

Performance and Talent Management

• Facilitate the implementation of Performance Management Process in the respective Business Units and Region
• Ensure compliance on Integrated Performance Framework (IPF) as per the agreed policies and timelines
• Support clarification of roles and responsibilities for both line managers and employees regarding the IPF
• Support the facilitation of action plans being put to place regarding performance improvement for under performers as identified and performed by line management;
• Actively Monitor Succession Planning and Ensure the Development of Key Talent;
• Guide and facilitate career path process together line and individual employees
• Implementation of talent management strategies and policies

Organisational Design and Learning & Development

• Have an understanding of how to develop Job Profiles in accordance to MTN Methodology
• Coordinate all OD, culture alignment and Learning & Development interventions and any other approved interventions
• Management of BU organisational structures and manpower balancing
• Facilitation of feedback sessions (focus groups) regarding surveys and other any other Organisational Development intervention, feedback and proposed way forward
• Human Resources policies and procedures
• Communicate and educate the Business units on all HR policies, procedures and processes
• Provide advice and ensure compliance on HR policies, procedures and processes i.e. Employee Relations, Recruitment, etc.

Relationship Management

• Undertakes and participates in interventions (e.g. workshops) to transfer HR knowledge to the line managers, so that managers are suitably equipped to maximise HR capacity in their areas of responsibility
• To promote and ensure fair employee practices and people culture development
• To facilitate and promote a positive climate of mutual trust and respect

Remuneration

• Support line management on remuneration issues related to the day-to-day management of staff, as well as other more specific initiatives such as 'key staff'
• Manages remuneration costs in relation to the contribution to business objectives (includes being up to date with the latest information through published salary surveys and other related sources)
• Through payroll processing area, ensures an efficient payroll service to line
• Monitors overtime trends and if necessary implements corrective action
• Regional Support

The Human Resources Partner is expected to:

• Provide support to all business and functional units based in the Region
• Execute the key deliverables, governance, reporting, etc in the context of the Region
• Act as key HR generalist support role within Regions representing all HR verticals and COE functions in execution of the people agenda (Reward, Employee Experience, Employee Relations, Service Operations)
• Operate in a matrix organization that requires strong alignment and collaboration with HR Business Partner peers and COE functions on the people agenda
• Ensure alignment with the Senior HR Business Partner and implement the vertical business / function business agenda and people plan

Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)

Work Experience

• Minimum of 3 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:

Functional Knowledge

• Business/ Financial Acumen
• Telecom Operating Model, Business and Market knowledge
• Knowledge of HR polices and processes
• Talent Sourcing
• Workforce Planning and Analytics
• Organization Design and effectiveness
• Performance Management
• Employee Relations and applicable labour legislations
• Leadership and Career Management
• Functional KPI design

Functional skills and competencies

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Analytical and Data interpretation
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• People Management
• Dealing with ambiguity and complexity
• Conflict Management
• Negotiation skills
• Numerical skills
• Ability to operate in a matrix organization

Behavioural

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware
• Gets work done
• Innovation
• Inquisitive

Qualifications

Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)

Work Experience

• Minimum of 3 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Apply Before 10/18/2025

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Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Manager Information Security Architecture is responsible for the following deliverables
• Develop information security solution architectures (e.g., people, processes, technology);
• Develop information security reference architecture (IT & telecoms) to manage threats, monitor implementation & compliance; support the design of security reference architecture for both Fintech and Infraco
• Assist with the refinement of MTN Information Security reference architecture and test the architecture against pilot implementations and ongoing OPCO implementations
• Obtain inputs and validate the MTN information security reference architecture with key MTN partners; 
• Responsible for design of information security solution architectures for group wide risk mitigation of key risk areas including standardised security architecture, security monitoring, and vulnerability management;
• Develop reference architectures for specific technical security solutions
• Assist OPCOs and platforms with technical security solution designs 
• Determine a holistic view of security requirements by evaluating current security operations and requirements; researching information security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
• Assist in the evaluation of outsourced / third-party technologies and hosting environments to ensure they provide adequate protection for the processing, transmission, and storage of MTN’s information;
• Ensure the development of security architectural and development standards for all components of key application stacks (OS, DB, Middleware, Web etc.) and cloud environment (in collaboration with CCOE);
• Maintain a 3 - 5 years security architecture road map with budget requirements to prevent future cybersecurity attacks. Articulate the solution to senior management to receive executive buy-in
• Support the activity of the Architecture Working Committee (AWC) and support the periodic request of the architecture principles related to information security 
• Support AI working group and the definition of “security guardrails” as part of the Responsible AI initiatives
• Support the network standardization activities of the GSMA Fraud and Security Group (FASG)
• Assist with management of divisional budgets in line with business objectives and facilitate forecasting;
• Manage project initiative budgets in line with business objectives; and
• Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers
• Work with the Senior Manager: Information Systems in order to implement the overall information security architecture requirements and framework, overarched by the business risk strategy;
• Responsible for the implementation of the information security architecture roll-out definition and actualization via third parties;
• Roadmap definitions for security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4/6-year Information Technology/ Information Systems/ Engineering (or related) Degree
• Master’s in business administration is advantageous
• CISSP/CISM/CEH/CSSP (one of)
• SABSA and/or TOGAF qualification will be an advantage
• Cloud certifications (Azure, GCP, AWS) will be an advantage
• DevSecOps certifications will be an advantage
• IA and responsible AI certifications will be an advantageOther Architectural qualifications (ITIL, TMF, COBIT) will be an advantage

Experience:

• 3-5 years of relevant work experience in Information Technology (specifically security)
• Experience in designing and implementing organisation wide information security systems architecture
• Experience in managing and implementing large scale information security projects
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Good understanding of the information technology environment of a telecom company

Functional Knowledge: 

• Knowledge of technical security disciplines, specifically around security architecture, engineering, and solution delivery
• Knowledge and experience across security products, tools, and industry trends: e.g. Mobile Network Security, Hardware Configuration, Network Protocols, Networking Standards, Windows, Linux and Unix operating systems, Application Security, Data Security,  generative and analytical AI models and safeguards, Application integration and Infrastructure Security, Security Frameworks (ISO27001, COBIT, NIST etc.), security attacks pathologies, wired and wireless security, and cyber laws and ethics
• Security protocols, communication protocols, cryptography, authentication and authorisation across mobile networks and systems
• Implementation of multi-factor authentication, single sign-on, identity management or related technologies
• Working knowledge of current security risks, risk management and assessments
• Deep understanding of the MTN business and technology strategy 

Skills

• Strong Analytics/data interpretation and presentation skills
• Learning, self-development and continuous improvement
• Detail orientation and high standards on work performed
• Negotiation skills, Interpersonal skills, conflict management and problem solving
• Stress Management and Emotional Intelligence

Behavioural Qualities

• Analytical, organised and methodical
• Operationally astute, proactive, detail-oriented
• Results drive team player

Apply Before 10/16/2025

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Job Description

Mission/ Core purpose of the Job

• This role offers an exciting opportunity for a recent graduate or early-career professional to gain hands-on experience in financial reporting, consolidation, and technical accounting at Bayobab.
• The successful candidate will support the Finance team in all aspects of intercompany within GC, month end activities for Fibre Cos, preparing and reviewing financial statements, ensuring compliance with IFRS and Bayobab Group reporting standards, and assisting in consolidation across subsidiaries. This role is ideal for someone who is analytical, detail-oriented, and eager to grow their career in finance within a dynamic pan-African environment.
• The ability to thrive in a fast-paced, demanding, deadline driven work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to GC finance operations.

Key Performance Areas: 

Key Deliverables

• End-2-End intercompany processes & relationship management with (not limited to)   OpCos, Centres of Excellence (CoE) and the GC finance teams.
• Manage month end intercompany processes by ensuring adherence to the internal month-end calendars, group forecast/budget instructions and the group intercompany policy (IC policy.
• Distribute intercompany confirmations in line with the IC policy.
• Prepare intercompany reconciliations between operating entities.
• Load intercompany transactions into the Hyperion Intercompany Tool and ARC (IC Tool), match and post in line with the IC policy.
• Provide guidance and insights on the intercompany transactions to the GC finance teams.
• Follow up and respond to intercompany related queries from group and internal/external audit.
• Provide intercompany cashflow details for input into GC’s cashflow within prescribed deadlines.
• Provide reports to support GC’s disclosure reporting.
• Support month-end closing activities, including journal entries, reconciliations, and system updates for the Fibre Companies.
• Assist with monthly, quarterly, and annual financial reporting and group submissions.
• Help consolidate financial results across Bayobab and its subsidiaries.
• Maintain compliance with IFRS and internal accounting policies.
• Prepare supporting schedules and documentation for internal and external audits.
• Liaise with Group Finance, Tax, and Treasury teams to resolve reporting queries.
• Assist in preparing cash flow statements and other management reports for the Fibre Companies.
• Support the continuous improvement of accounting and reporting processes.
• Keep up to date with changes in accounting standards and participate in finance team learning initiatives.

Role Deliverables

• Intercompany confirmation, reconciliation, processing and distribution.
• Intercompany discrepancy management
• Intercompany load, match and post (IC tool)
• Intercompany cashflow details for cashflow input
• FibreCo Reporting and Financial Statements

Role Dependencies 

•  Bayobab Finance team 
• MTN OpCos 
• MTN Group Finance 

Job Requirements:

Education:

• Bachelor’s degree in accounting, Finance, or Commerce (Honours advantageous).
• Studying towards or recently completed CA(SA), ACCA, or equivalent qualification

Experience:

• 0–2 years’ experience in a finance or accounting environment (including internships or articles).
• Basic knowledge of IFRS and general accounting principles
• Exposure to financial systems (e.g., Oracle, SAP, or similar) will be an advantage.
• Strong Microsoft Excel and analytical skills.

Behavioural Competencies:

• Strong attention to detail and accuracy.
• Proactive, reliable, and eager to learn.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and meet deadlines.
• A positive attitude and a genuine interest in developing a finance career.

Competencies:

• All work is done according to practical, clearly structured work procedures
• Dissemination of information
• Resolution of queries / problems (within parameters set by company policy)
• Service delivery, quality and excellence
• Prioritisation of work
• Dealing with ambiguity and complexity
• Time management of work volume
• Identifying the correct procedures to be implemented
• Excellent numerical skills
• Excellent verbal and written communication skills
• Proficiency in MS Office Suite (PowerPoint, Excel and Word)

Other:

• Must reside in Johannesburg
• Drivers licence and/or own transport
• Ability to work in cross functional, matrix management type organizations

Apply Before 10/17/2025