New Positions at Dis-Chem Pharmacies

Minimum Requirements:
Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hours

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.

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Minimum Requirements…

Essential:

• Grade 12/ Matric
• Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service
• Diploma in Financial / Admin or a relevant 3- year Diploma
• Computer literate – MS Office
• Willing and able to work retail hours
• Valid drivers license
• Own reliable transport

Job Specification…

• Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
• Ensures efficient stock flow to the sales floor.
• Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required
• Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.
• Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
• Assist with goods receiving duties guided by the standard operating procedures.
• Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
• Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.
• Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
• Partner with all head of departments to ensure targets are met.
• Support management to ensure promotions are effectively executed.
• Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
• Propose innovative ideas to senior management to increase market share.
• Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty
• Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
• Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
• Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
• Support in analyzing and interpreting Financial Income statements.
• Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
• Support management with transaction integrity throughout the store guided by company internal control procedures.
• Support in ensuring the accuracy and completeness of branch transactions.
• Support management to improve cashier service levels and cashier productivity rates.
• Assist with controlling overtime and casual spend.
• Assist with sign off and investigation of run ends daily.
• Support management to disseminate, collate, and report all relevant information between store and department managers.
• Assist in any internal or external audits conducted in store.
• Assist with addressing customer complaints promptly and regulate both complaints and compliments.
• Assist with the ensuring that customer request system is operational and actioned daily.
• Encourage and report on new loyalty signups continuously.
• Assist with the ensuring of accurate manual processing of points to customer accounts.
• Assist with providing customers with feedback regarding queries and complaints.
• Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
• Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
• Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
• Assist the store with the delivery of HR policies and system implementations.
• Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
• Participate and engage in meetings, workshops, and other learning opportunities.
• Assist managers and completing assigned tasks for on the job learning purposes.
• Completion of all required learning programs and assessments to be deemed competent.
• Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.
• Housekeeping must be in accordance to Dis-Chem standards and ensure store cleanliness.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Dis-Chem Health and Safety Regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

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Minimum Requirements…
Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hours

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.

go to method of application »

Essential:

• Grade 12 / Matric
• Computer literate
• Sound numerical skills
• Willing and able to work retail hours

Advantageous:

• Previous receiving / retail / FMCG experience

Duties and Responsibilities:

• Accurately verify, scan and capture physical goods received for the store, in accordance with company policy and standard operating procedures
• Receive all warehouse goods and invoices in accordance with company policy and procedures
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs
• Verify and check deliveries and invoices for total accuracy
• Ensure goods delivered are the goods invoiced and captured in terms of quantities, variant and condition
• Assist the Receiving Manager in preparing and logging warehouse claims on the warehouse claims system
• Ensure the flow of stock receipts through receiving is maintained, that deliveries arriving are receipted the same day and sent to the floor
• Process all returns to suppliers in compliance with company SOPs
• Ensure all physical controls over the goods receiving area are in place and operational
• Maintain storerooms are in an acceptable and orderly condition
• Assist in managing and controlling high-risk stock

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Minimum Requirements:

Essential:

• Grade 12 / Matric 
• Minimum of 6 months’ sales experience in a Vitamins / Health environment
• Strong command of the English language
• Computer literate – MS Office
• Sound numerical skills
• Willing and able to work retail hours

Advantageous:

• Qualification in BSc Biomedicine and/or BSc Biotechnology, or relevant qualification within the health focus field
• Sales experience in a retail environment
• Experience in the health industry (vitamins, supplements or health foods)
• Fluent in a 2nd language prominently spoken in the area

Job description:

• Assist and advise customers, and ensure the highest levels of customer care and service are met
• Assist with back shopping when requested to do so, to ensure the effective operation of the department and store
• Keep merchandise displays in the health focus area stocked and faced up
• Report all price discrepancies to management as they appear
• Adhere to store layouts within the Health Department
• Ensure broadsheet items are well displayed, merchandised, promoted and available
• Implement promotional displays and merchandising material
• Achieve monthly team, brand and vendor targets
• Keep abreast with new products and product lines
• Follow the Health Department’s administrative processes and procedures, including, but not limited to, weekly returns, stock control and monitoring of stock levels

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• Up to 6 months’ retail experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• Diploma or degree within the Health Focus category
• At least 1 year retail experience

Job Specification…

• Restock merchandise as per business requirements.
• Ensure delivered stock/stock pulled from the store room, is stored and packed in the correct space.
• Ensure full range of products is on the shelves at all times.
• Facilitate rotation of stock on a regular, First In First Out basis.
• Assist with general stocktaking.
• Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing.
• Ensure merchandising displays are built, faced up, stocked and maintained.
• Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the store room as well as on the shop floor.
• Assist with back shopping.
• Ensure all customer stock queries are dealt with and resolved.

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours.

Advantageous:

• Certificate in Computer Literacy
• 3 years’ work experience, with 1 year supervisory experience
• Working knowledge of SAP

Job Specification…

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to the manner in which customers respond to cashiers, and act accordingly.
• Manage the shorts and overs at the points of sale, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns transactions according to Dis-Chem operating procedures.
• Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).

Ensure accurate document control by checking the following:

• Drop registers
• Documents verification
• Customer documentation
• Correct handling of the gloats as per our standard operating procedures.
• All other documentation related to till operations
• Ensure back shopping and returned goods are handled correctly.
• Ensure all outgoing stock/items/scripts are scanned.
• Train and assist new cashiers

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Essential:

• Grade 12 / Matric
• Retail experience as a sales consultant
• Computer literate
• Willing and able to work retail hours 

Advantageous:

• Cosmetic, fragrance and/or beauty experience

Job Description:

• Escalate serious and unresolved customer complaint to the manager
• Provide a high level of customer care and service
• Demonstrate products through makeovers, cosmetics demonstration, spray promotions and/or activities
• Manage stock levels according to Dis-Chem procedures – report on short, damage and expired stock to manager
• Ensure merchandising and displays are set up attractively
• Maximise store income by achieving department, brand and vendor sales
• Keep up to date regarding products, brands and the retail industry
• Be responsible for all cosmetics, fragrances and beauty house promotions
• Manage Salon appointments
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

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Purpose of the role 

• The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

go to method of application »

Purpose of the role 

• The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

go to method of application »

Minimum Requirements:
Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 Months Retail work experience  

Advantageous:

• 1 Year work experience within Retail  
• Certification in Retail Business Management

Job Description: 

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy