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  • Posted: Jan 16, 2024
    Deadline: Not specified
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    In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, process...
    Read more about this company

     

    Customer Service Specialist, Operations - Pretoria

    SUMMARY

     Manage all CLIENT transport movements by:

    • Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
    • Monitor real time Status Updated, either by Mobile App, GPS devise and in absence of such update in VFT directly.  Using all the relevant systems and confidential information provided timorously within the customer’s SLA
    • Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
    • Communicate with RTM and DSV CLIENT plant Management on all exceptions

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    • Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
    • Monitor individual trip movements to be executed as provided in the Fine Loads Screen
    • Assign appropriate Driver and Vehicle in VFT to the TRIP
    • Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
    • Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
    • Report and vehicle breakdown or delays and take corrective action
    • Monitor drivers on assigned routes and report any delays and take corrective actions
    • Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
    • Update VFT with all relevant Supplier and CLIENT references on each load
    • Monitor updating of POD’s by Scanning team and ensure loads are completed
    • Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

    QUALIFICATIONS  

    • Logistics, Communications or Administration (advantage)

    COMPUTER SKILLS 

    • MS Office Suite – Intermediate Level
    • E-Mail and Internet practicality

    EDUCATION AND/OR EXPERIENCE

    • Excellent administration skills required
    • Ability to work in cross-functional teams
    • Previous experience within a contact centre and Client Services environment
    • Be able to work overtime and both day/and/night shifts
    • Excellent telephone etiquette
    • Ability to think pro-actively and under extreme pressure

    go to method of application »

    Logistics Coordinator, Fleet Operations - Kempton Park

    SUMMARY

    Succesful supervision and fleet management:

    • Monitoring all, drivers and vehicles in execution of all loads on the shift, assigning available vehicles and drivers to the route in VFT, 
    • Monitoring real time Status Updated, either by Mobile  App, GPS devise and in absence of such update in VFT directly.  
    • Ensuring the compliance with the Client’s SLA by all suppliers, DSV and the Client’s plant. Communicate with RTM and DSV Client plant Management on all exceptions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence.
    • Communicate with Suppliers and Plant on time window delays and visit site if required to resolve delays.
    • Monitor all resources per shift, Transport Controllers, Drivers, Vehicles
    • Ensure vehicle checks are completed prior to shift and end of shift
    • Monitor individual trip movements to be executed as provided in the Fine Loads Screen and is updated and followed up by Transport Controllers.(Ford)
    • Ensure appropriate Drivers and vehicles are assigned in VFT to the TRIP
    • Monitor assigned vehicle and Driver on GPS tracking to ensure on time collection and delivery
    • Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
    • Report any vehicle breakdown or delays and take corrective action
    • Ensure that all loads status’ are updated within VFT within maximum of 15min from time of actual event
    • Ensure that VFT is updated with all relevant Supplier and CLIENT references on each load
    • Ensure time of completion of trip times within Trip rate, and should trip time be exceeded report prior day trips times vs plan for rate escalation
    • Be  able to work under extreme pressure and must be willng to work extended hours and weekends
    • Sound knowledge of vehicle lisencing, COF’s and truck services
    • Driver behaviour sessions, as per report from Driverisk

    QUALIFICATIONS  

    • Logistics qualification (advantage)

    COMPUTER SKILLS 

    • Excell
    • Tracking and Tracing systems work experience

    EDUCATION AND/OR EXPERIENCE

    • At least 5 years fleet and load management experience within the transport industry
    • Must have experience with Ultra-heavy vehicles and linehaul routes
    • Experience in COF's maintenance and fleet management
    • Previous experience in working on a Client / Supplier site and controlling of fleet (Drivers and Operation Staff)
    • Experience in tracking of vehicles and escalations of incidents or out-of-time windows
    • Planning of loads experience
    • Cost control and timekeeping of all workers
    • Sound knowledge of VFT or similar
    • Sound knowledge of proper fleet control
    • Experience in counceling, incident reporting and warnings

    go to method of application »

    Team Leader, Operations - Port Elizabeth

    SUMMARY

    The role needs to ensure operations are managed in accordance with the DSV strategy and policies and procedures and to esnure the goals and initiatives are cascaded down through the PE operations and VWSA Client Site

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    • Full accountability and supervision of the operation
    • Planning and expediting of containers
    • Unpacking of containers and dispatching of loads
    • Vehicle and load tracking
    • Managing the POD processing as well as Driver debriefing
    • Ensuring Client's needs and expectations are consistently met within scope of the SLA
    • Client interaction and issue resolution to esnure Client satisfaction
    • Delivering on Client and internal requirements
    • Firm and consistent approach to ongoing performance measurement and management of team
    • Coaching and mentoring of team to achieve Client objectives

    QUALIFICATIONS  

    • Logistics Warehouse Management or equivelant (advantage)

    COMPUTER SKILLS 

    • Intermediate MS Excel
    • Transport Tracking systems exposure

    EDUCATION AND/OR EXPERIENCE

    • At least 3 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns
    • Prior Team Leader experience
    • Experience in planning and allocation of loads as well as followups and tracking
    • Experience in capturing POD's and debriefing of Drivers
    • Experience in monitoring costs and overtime
    • Experience in Driver and Vehicle management
    • Excellent communication and relationship building skills
    • Ability to work under pressure and multi tasking
    • Coaching and mentoring skills

    go to method of application »

    Customer Service Specialist, Operations - Port Elizabeth

    SUMMARY

     Manage all CLIENT transport movements by:

    • Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
    • Monitor real time Status Updated, either by Mobile App, GPS devise and in absence of such update in VFT directly.  Using all the relevant systems and confidential information provided timorously within the customer’s SLA
    • Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
    • Communicate with RTM and DSV CLIENT plant Management on all exceptions

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    • Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
    • Monitor individual trip movements to be executed as provided in the Fine Loads Screen
    • Assign appropriate Driver and Vehicle in VFT to the TRIP
    • Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
    • Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
    • Report and vehicle breakdown or delays and take corrective action
    • Monitor drivers on assigned routes and report any delays and take corrective actions
    • Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
    • Update VFT with all relevant Supplier and CLIENT references on each load
    • Monitor updating of POD’s by Scanning team and ensure loads are completed
    • Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

    QUALIFICATIONS  

    • Logistics, Communications or Administration (advantage)

    COMPUTER SKILLS 

    • MS Office Suite – Intermediate Level
    • E-Mail and Internet practicality

    EDUCATION AND/OR EXPERIENCE

    • Excellent administration skills required
    • Ability to work in cross-functional teams
    • Previous experience within a contact centre and Client Services environment
    • Be able to work overtime and both day/and/night shifts
    • Excellent telephone etiquette
    • Ability to think pro-actively and under extreme pressure

    go to method of application »

    Sales Representative - Cape Town

    Main Purpose of The Role:

    • Sell the services and solutions for the company.

    Duties and Responsibilities:

    •  Maintain and grow a strong client base.
    •  Find new business opportunities 
    •  Maintain a healthy pipeline for future deals
    •  Respond to new and current client base regarding complaints and service enquiries
    •  Be a brand ambassador that represents the company’s brand and values
    •  Demonstrates advanced product knowledge
    •  Adheres to any and all company policies and procedures

    Minimum Requirements: (non-negotiable when screening)

    •  Minimum of 3 years’ experience in the logistics industry
    •  Sales achievements and skills attained within the industry
    •  Skills of achieving targets and generating new leads
    •  Strong negotiating and selling skills
    •  Be well-groomed and presentable.
    •  Have excellent people skills and intuitive to client’s needs.
    •  Computer literate in software such as Microsoft Office (Word/Excel).
    •  Experience in developing leads and researching potential clients
    •  Working well as part of a bigger sales team but also able to deliver and work independently.
    •  Excellent verbal and written communication skills, including the ability in giving presentations.

    Essential Qualifications: 

    •  Matric / Grade 12
    •  Proven track record of successful Sales
    •  Any post-matric qualifications in sales will be an added advantage.

    Advantageous Qualifications: 

    •  Great written and Verbal communication skills
    •  Time management and prioritization skills to meet deadlines and closes sales in a timely manner.
    •  Willingness to adapt and implement new sales methods and strategies
    •  Product knowledge
    •  Quick thinking to provide creative solutions that address customers’ needs and concerns

    Computer packages (please specify whether essential or advantageous)

    •  Essential - Full MS Office Suite

    go to method of application »

    Sales Representative - Pinetown

    Main Purpose of The Role:

    • Sell the services and solutions for the company.

    Duties and Responsibilities:

    •  Maintain and grow a strong client base.
    •  Find new business opportunities 
    •  Maintain a healthy pipeline for future deals
    •  Respond to new and current client base regarding complaints and service enquiries
    •  Be a brand ambassador that represents the company’s brand and values
    •  Demonstrates advanced product knowledge
    •  Adheres to any and all company policies and procedures

    Minimum Requirements: (non-negotiable when screening)

    •  Minimum of 3 years’ experience in the logistics industry
    •  Sales achievements and skills attained within the industry
    •  Skills of achieving targets and generating new leads
    •  Strong negotiating and selling skills
    •  Be well-groomed and presentable.
    •  Have excellent people skills and intuitive to client’s needs.
    •  Computer literate in software such as Microsoft Office (Word/Excel).
    •  Experience in developing leads and researching potential clients
    •  Working well as part of a bigger sales team but also able to deliver and work independently.
    •  Excellent verbal and written communication skills, including the ability in giving presentations.

    Essential Qualifications: 

    •  Matric / Grade 12
    •  Proven track record of successful Sales
    •  Any post-matric qualifications in sales will be an added advantage.

    Advantageous Qualifications: 

    •  Great written and Verbal communication skills
    •  Time management and prioritization skills to meet deadlines and closes sales in a timely manner.
    •  Willingness to adapt and implement new sales methods and strategies
    •  Product knowledge
    •  Quick thinking to provide creative solutions that address customers’ needs and concerns

    Computer packages (please specify whether essential or advantageous)

    •  Essential - Full MS Office Suite

    go to method of application »

    Senior Business Development Manager - Kempton Park

    Main Purpose of The Role:

    • Responsible for our key clients, to retain and grow our existing business and deliver on our retention and sales growth strategy for Zambia trade lane. Develop Africa growth within cross trade and ocean development into and out of Africa.

    Minimum Requirements:

    • Proven track record in working towards and meeting sales growth targets.
    • Between 5-10 years’ experience within the Mining Logistics/supply chain industry.
    • Proven track record in responding to tenders in a procurement environment.

    Qualifications: 

    • Matric (essential)
    • Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)

    Computer packages

    • Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
    • MS Dynamics

    Duties and Responsibilities:

    • To meet or exceed personal growth/ development targets with an acceptable profit and risk profile to contribute to the overall business target – All responsible business units
    • Understand and identify key stakeholders within the industry and build relationships at all levels as well as with industry bodies.
    • Work closely with all business units to develop customized solutions that differentiate DSV in the market.
    • Manage and grow the Zambia/ DSV Africa Service trade lanes development pipeline of new business opportunities and ensure targets are achieved for each financial year.
    • Ownership of the tender process for all opportunities.
    • Keep updated with DSV Global and country specific developments and legislation that could impact trade with existing and potential clients.
    • Competitor analysis and market data analysis to ensure continuous improvement and enhancement to the value proposition.
    • Knowledge of regulatory compliance and requirements on key trade lanes servicing the SSA trade.
    • Ensure deadlines are met and able to positively influence internal stakeholders to achieve the end result.
    • Create, execute and deliver on the sales strategy within Africa by identifying and sourcing profitable new business opportunities.
    • Mitigate risk by ensuring detailed implementation of projects and new business within the business.
    • Coordinating skilled resources to deliver on retention and sales growth strategy in general
    • Monthly reporting internally to all stakeholders
    • Support operational teams in industry related questions/requirements (point of escalation)
    • Support and initiate sales initiatives/sales staff in gaining or retaining clients.

    Added Advantages

    • Ability to put together solutions in a highly competitive and pressurized industry.
    • Able to travel nationally, regionally and internationally when required.
    • Strong negotiation skills.
    • Proven track record of sales achievement and existing customer retention at a senior level within supply chain
    • Vast SSA experience operationally and pricing capabilities

    Method of Application

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