New Vacancies at ICTEngage

Job Description

Direct Sales Executives are self-motivated hunters with strong business acumen and a keen interest in technology. The responsibility of the Direct Sales Executives is to work alongside technical specialists to build and design the correct solution that is tailored towards solving the customers' challenges, to generate new business and upsell on specific accounts in a variety of industries. The ideal candidate would display an exceptional level of self-management, commitment, and initiative to succeed

Responsibilities:

• Ensure sales growth and profitability and return on investment for customers by actively managing and expanding new and existing direct sales customer accounts
• Achieve agreed upon sales targets
• Develop and establish new sales opportunities by engaging in research as well as cultivating relationships through on site visits, networking, and customer referrals
• Establish trusted relationships through consultative selling to understand the needs of the prospect and customer to move beyond service provider status to a mutually beneficial partnership
• Maintain a competitive edge by remaining abreast of industry trends and market activities
• Conduct research into prospective and current customer base to identify opportunities and anticipate future needs
• Work with a technical specialist to build and design the correct solution that is tailored towards solving the customers unique challenges
• Act as an advisor for the customer by engaging in continued research and detailed analysis to understand and anticipate future customer needs as well as to provide new perspectives and insights
• Handle customer queries and advise the customer on the procedures that need to be followed on system queries and support tickets
• Work in a collaborative sales team and be willing to assist and learn from one another

Desired Skills

• Analytical mindset with problem solving skillset
• Highly proficient organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to assist clients in different industries and tailor solutions offered to the relevant industry/client
• Ability to engage and network with clients
• Strong Business Acumen and financial knowledge
• Flexible and Adaptable
• Resilient and a willingness to deal with rejection
• Collaborative team player
• Proactive - willing to take initiative
• Effective listening skills
• Self-confidence and high energy
• The ability to work effectively in an agile environment and take responsibility in challenging situations
• Effective Emotional Intelligence skills
• Appetite for learning and continuous improvement mindset

Requirements

• Matric Certificate
• 2 - 3 years sales experience in an ICT and/or business communication industry
• Proven track record of sales targets reached
• Basic knowledge of network, connectivity and telephony
• B2B sales experience in medium to large companies
• Valid Driver’s License
• Own Transport  

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Job Description

Direct Sales Executives are self-motivated hunters with strong business acumen and a keen interest in technology. The responsibility of the Direct Sales Executives is to work alongside technical specialists to build and design the correct solution that is tailored towards solving the customers' challenges, to generate new business and upsell on specific accounts in a variety of industries. The ideal candidate would display an exceptional level of self-management, commitment, and initiative to succeed

Responsibilities:

• Ensure sales growth and profitability and return on investment for customers by actively managing and expanding new and existing direct sales customer accounts
• Achieve agreed upon sales targets
• Develop and establish new sales opportunities by engaging in research as well as cultivating relationships through on site visits, networking, and customer referrals
• Establish trusted relationships through consultative selling to understand the needs of the prospect and customer to move beyond service provider status to a mutually beneficial partnership
• Maintain a competitive edge by remaining abreast of industry trends and market activities
• Conduct research into prospective and current customer base to identify opportunities and anticipate future needs
• Work with a technical specialist to build and design the correct solution that is tailored towards solving the customers unique challenges
• Act as an advisor for the customer by engaging in continued research and detailed analysis to understand and anticipate future customer needs as well as to provide new perspectives and insights
• Handle customer queries and advise the customer on the procedures that need to be followed on system queries and support tickets
• Work in a collaborative sales team and be willing to assist and learn from one another

Desired Skills

• Analytical mindset with problem solving skillset
• Highly proficient organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to assist clients in different industries and tailor solutions offered to the relevant industry/client
• Ability to engage and network with clients
• Strong Business Acumen and financial knowledge
• Flexible and Adaptable
• Resilient and a willingness to deal with rejection
• Collaborative team player
• Proactive - willing to take initiative
• Effective listening skills
• Self-confidence and high energy
• The ability to work effectively in an agile environment and take responsibility in challenging situations
• Effective Emotional Intelligence skills
• Appetite for learning and continuous improvement mindset

Requirements

• Matric Certificate
• 2 - 3 years sales experience in an ICT and/or business communication industry
• Proven track record of sales targets reached
• Basic knowledge of network, connectivity and telephony
• B2B sales experience in medium to large companies
• Valid Driver’s License
• Own Transport  

go to method of application »

Job Description

• A Telecoms Company in George is seeking a dynamic and results-driven Telecommunications Sales Executive to join their team. The ideal candidate will be responsible for selling a range of telecommunications solutions, with a primary focus on VoIP, Hosted PBX, Connectivity, and Cloud Solutions. The successful candidate will be a self-starter with a proven track record in B2B sales within the telecommunications industry.

Sales and Business Development:

• Identify and target new business opportunities within the telecommunications sector.
• Develop and maintain relationships with key decision-makers in target companies.
• Generate sales leads through prospecting, networking, and cold calling.
• Conduct product presentations and demonstrations to potential clients.

Solution Selling:

• Understand the unique needs and challenges of clients and recommend tailored telecommunications solutions.
• Effectively communicate the value proposition of VoIP, Hosted PBX, Connectivity, and Cloud Solutions.
• Collaborate with technical teams to ensure accurate and comprehensive solution proposals.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Provide excellent customer service by addressing customer inquiries, concerns, and issues promptly.
• Act as a trusted advisor to clients, offering ongoing support and guidance.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Stay informed about industry trends, competitor activities, and market conditions.
• Prepare and present regular sales reports and forecasts to the management team.

Collaboration and Coordination:

• Work closely with internal teams, including marketing, product development, and technical support, to ensure seamless customer experiences.
• Collaborate with partners and third-party vendors to enhance the product offering.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.
• Proven track record of success in B2B sales, preferably within the telecommunications industry.
• Familiarity with VoIP, Hosted PBX, Connectivity, and Cloud Solutions.
• Strong communication, negotiation, and presentation skills.
• Ability to understand and articulate technical concepts to non-technical audiences.
• Excellent organizational and time-management skills.
• Understanding of telecommunications infrastructure, VoIP protocols, and cloud computing.
• Goal-oriented with a focus on achieving and exceeding sales targets.
• Team Player
• Ability to work collaboratively with cross-functional teams.

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Job Description

• The Technical Service Support Engineer administers, troubleshoots and maintains the Voice and Data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.

Customer Service

• Act as primary interface to all users to resolve problems reported.
• Respond to tickets on the CRM system in a timely manner.
• Provide troubleshooting and technical support via phone, email and face-to-face to end users.
• Keep end users informed on progress with problem resolution.
• Advice users regarding the product’s proper use and address specific user issues.
• Escalate and report on the status of all problems as and when required by management.

Other technical duties

• Setup VPN’s and port forwards on routers.
• Make changes to routers as per client’s requirements.
• Do preventative maintenance on routers – updates & scheduling reboots.
• Log onto routers to check the current configuration thereof to make sure everything is up to standard.
• Setup domains for websites, email, POP3 and exchange.
• Create users on Active Directory and setting up permissions.
• Install and configure desktop computers and software.
• Assist in voice related Porta issues
• Setting up VPN’s between sites.
• Do domain transfers.
• Change and manage the DNS records on the servers.
• Point websites on ISS server to other websites and make general changes.
• Manage and configure PRTG
• Setup wireless AP’s for clients
• Setup QoS on routers
• Assist with internal troubleshooting and problem resolution as and when required at the office
• Support and maintenance of MS Windows and MS Exchange environments
• Testing, installation and maintenance of network related problems
• Provide 3CX support to users and assisting them with problems
• Monitor the infrastructure and act on any failures

Requirements

• 3 - 5 Years Non Negotiable previous experience
• Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable
• Good understanding of voice networking and VOIP environments
• Be able to work in a team
• Be customer service focused
• Be able to work in a fast-paced environment
• Have good time management skills
• Be able to work under stressful conditions
• Be able to communicate effectively and clearly
• Demonstrate professional attributes
• Be able to manage conflict
• Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)