Open Jobs at Kerzner International

Key responsibilities:

• Responsible for / assist with any special projects / assignments as requested from time to time by the DoF / FM;
• Internal audit role such as test checking of key P&P on a periodic basis and managing internal audit feedback checklist;
• POPIA role, test checking, guiding and liaising with departments to ensure compliance;
• Daily and month-end accounting over various sub-processes;
• Reconciliation of Balance Sheet Accounts;
• Management of Ironwood Trustees reconciliation;
• Assist Accountant with management of assets;
• Back up to key roles to allow for segregation of duties and continuity.

Requirements:

• Tertiary finance qualification an advantage;
• Excellent computer literacy (advanced knowledge of MS Excel essential);
• Comfortable interacting with internal clients at senior level;
• Excellent written and verbal communication skills;
• Accuracy & attention to detail;
• Deadline orientated.

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Key Duties and Responsibilities

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviours.
• Supervise and manage employees. Understanding employee positions well enough to perform duties in employees' absence.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assist with energy conservation efforts by monitoring compliance during property tours.
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Education or Certification

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
• Must be able to work well with limited supervision and under pressure and be able to multi-task.
• Must have experience as a Night Auditor within a five star environment for a minimum of 2 years.
• Cashiering experience is essential.
• Ability to develop and lead team members.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Business or Management qualifications are desirable

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Key Duties and Responsibilities

• Coordinate the organisation and administrative functions in all areas of the Rooms Division;
• Oversee the operation and co-ordination of the operating departments through their respective department heads. 
• Establish monthly reporting system to monitor;
• Provide solutions to improve problem areas and assist in implementing corrective measures.
• Assist in the preparations of the annual operations plan and achieve the profit objectives therein.
• Work closely with Accounting on follow-up items, i.e., rejected credit cards, outstanding PM accounts, associate discrepancies, etc. in addition to monthly P&L review and forecasting
• Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and supply Inventory within the Rooms Division
• Maintain procedures for security of money, guest security and emergency procedures.
• Ensure that monthly financial outlooks and results are accurate and on target in particular monitoring all Rooms expenses to ensure that they are kept in line with budget;  
• Assist with annual budget preparations, including capital submissions and ensure active control of annual budgeting.
• Achieving budget – rev par room rate
• Prepare budgets and forecasts
• Interpret financials
• Expense control
• Ensure correct rates are charged
• Authorise rate reduction
• Coordinate the implementation of and enhancement to minimum standards of guest service.
• Strives to increase the level of guest satisfaction through associate development and quality image.
• Handle all guest concerns and ensure effective follow up.
• Monitor all VIPs, Celebrity guests and their requests.
• Handle all guest complaints expeditiously to complete resolution
• Responds quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.  
• Oversee employee and leader planning, recruitment, selection and development through goal development and coaching.
• Ensure total compliance with standards of operation;
• Ensure staffing is maintained at an appropriate level to match business demand;
• Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans;
• Become involved and active within hotel committees and activities.
• Oversee the effective development of and revision to all training programs.
• Perform daily review and analysis of inventory and rates, then identify and assist with the implementation of appropriate revenue strategies based upon those daily analyses.
• Oversee and participate in all aspects of the Rooms Division departments
• Responsible for scheduling the front office, guest service, complimentary guest services and housekeeping staff according to business forecast, payroll budget guidelines and productivity requirements.
• Oversee performance reviews, training and development of all front office, guest service, and Housekeeping staff to achieve hotel service quality standards.
• Motivate team members and establishes a productive working environment at the hotel.
• Analyze reports and communicates information to staff and appropriate departments
• Network within the industry and keep up to date on current trends.
• Maintain high level of knowledge about our competition and their product offerings.
• Develop and maintain partnerships/relationships with key third-party business partners.
• Responsible for maintaining Housekeeping supply inventories on as needed basis or at minimum monthly par levels / oversee ordering of all supplies monthly budget/forecast numbers
• Work closely  with F&B, Groups and Events and Sales to assure groups and special functions are handled smoothly from a service and upkeep standard
• Work closely with Maintenance Department to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces
• Review all Rooms staff worked hours for payroll compilation and submit to Human Resources on a timely basis.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
• Monitor proper operation of the Switchboard along with thorough Guest Follow Up procedures
• Ensure shift handovers are happening at all shift change-overs in accordance with Hotel expectations
• Ensure that colleagues are at all times, attentive, friendly, helpful and courteous to all guests, managers and other colleagues.
• Act as Senior Duty Manager in the absence of the Resort Manager.
• Run morning meeting in absence of the General Manager and/or Resort Manager.
• Maintain required pars of all supplies.
• In conjunction with the Resort Manager ensure adequate management coverage at all times, especially on weekends and busy day/nights.
• Ensuring maintenance is timeous and effective

SKILLS, QUALIFICATIONS & REQUIREMENTS

• BTech Degree or National Diploma in Hospitality requirements
• 3-5 years’ experience in a comparable position in a luxury hotel operation
• 3/ 4 years managerial experience in Room Division and Operations, in a 5 star environment
• Excellent knowledge of all aspects of Rooms Division Operations; excellent organisational and administrative skills
• Computer Literate i.e. Excel, Opera, Micros, Word, Outlook
• Excellent guest service and problem resolution skills
• Excellent communication skills in all aspects; professional and appropriate business appearance and presentation
• Flexibility to meet the demands of a 24 hour operation and the ability to work comprehensively with spreadsheets and budgeting packages

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Key Duties and Responsibilities

• To ensure that the quality levels of kitchen production and presentation is maintained at its highest level at all times.
• To attend the daily kitchen briefings.
• Is directly responsible for the efficient performance of the following:
• Processed meat and food products production
• General food preparation and food portioning for the outlets
• Ordering and keeping fair stocks
• Minimizing wastage through creative recycling
• In-depth training of his staff
• Creates new products
• Is responsible for the outlet daily market list
• Ensure kitchen and back areas are thoroughly clean at all times.
• To ensure that all mise- en place is correctly prepared prior to commencing service.
• To ensure that all product requisitions are prepared within the time parameters, set by the resort and always displays attributes of genuine hospitality.
• To demonstrate excellent product knowledge of all food and special functions held at the resort.
• To review monthly forecast and schedule resources accordingly.
• To ensure that all standard recipes are adhered to and that all butchery cuts, standard weights and wastage are strictly controlled.
• To ensure menus are updated and seasonal changes are made in conjunction with the menu cycles.
• To ensure all recipe manuals are updated as menus are changed and prices are engineered to ensure no deviation in Resort Food Cost.
• To participate in the service of any special functions or events organized by the resort.
• To coordinate functions and activities with the F&B department.
• To establish and maintain smooth personal and work relationships in the kitchen
• To conduct regular spot check on expire items.
• To ensure every food product are label according as required by the hygiene and sanitation policy.
• To supervise the undertaking of physical asset inventories when required.
• To ensure that all equipment is cleaned, when necessary or according to their schedules.
• To maintain and create a working environment that reflects a sense of place.
• When driving resort’s buggies, ensures that rules and regulations are followed at all times.
• To conduct performance appraisals for kitchen employee.
• To assist in the process of recruiting new employees for the respective kitchen.
• To organize and coordinates special functions and events.
• To continuously train and motivate subordinates to ensure resorts standards are maintained.
• To assist supervisors in generating work schedules for kitchen personnel, according to forecasted demand requirements.
• To delegate responsibilities to staff and ensures tasks are completed.
• To handle any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
• To ensure that disciplinary actions are taken, when necessary, according to resort’s policies.
• To perform any additional or special duties, as directed by a superior.
• To maintain the highest levels of personal hygiene and grooming at all times, as per standard.
• To practice proper telephone etiquette with colleagues and resort’s guests.
• To ensure that all tasks assigned by superiors are completed, in a timely fashion.
• To ensure that all channels of communication are respected and information is disseminated to the correct receivers.
• To ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
• To ensure that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately to the immediate supervisor.
• To remain updated on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
• To exhibit an outstanding knowledge of the One & Only Resort.
• To understand and apply the resort’s Policies & Procedures, including during emergency situations.
• To attend daily culinary briefing and month F&B meeting when required.
• To conduct monthly communication meeting.
• To conduct the daily briefing prior to service.
• To attend all training carried out by the Training Department.
• To ensure maintenance work is completed, in a timely and professional manner.
• To ensure all staff attend training as per scheduled by the department.
• To ensure all fixed assets are well maintained.
• To demonstrate knowledge and interest in goals, and objectives of the One & only brand.
• To ensure that Annual Leave and Public Holidays are kept to the lowest at all times.
• To ensure all activities are carried out honestly, ethically and within the parameters of the S.A Law.

Skills, Experience & Educational Requirements

• Qualification from an accredited Culinary Arts school, Hotel and Restaurant Management, or related major Institution.
• At Least 5 years’ experience in the culinary, food and beverage, or related professional area and within a similar 5 * Luxury Brand environment.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills and able to meet deadlines in a fast-paced environment.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• An absolute commitment to service excellence and continual learning