Open Positions at BCX

Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.  To provide technical expertise and guidance to Junior Database Administrators. 

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems. 
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required. 
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D). 
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes. 
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.  
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times. 
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime. 
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable

Core Functional Skills & Capabilities

• Customer Management
• DBMS Management
• ICT Knowledge
• Risk Management

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience 
• Oracle Database Administration experience  

OR

• Grade 12 & 5 years’ experience 
• Oracle Database Administration experience  

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Core Description

• To ensure that all Site Audits / Asset Change forms / Store Handover information as completed by the Customer Engineers are tracked and recorded, to ensure that BCX Field Services correctly bills the relevant clients for the monthly maintenance, thereby ensuring continued economic viability of the company.  

Key Deliverables / Primary Functions

• Receive, investigate, and accurately record all Site Audits submitted from the regions.
• Input information in prescribed format on the BCX Field Services Database from applicable documentation.
• Resolve queries on the Database such as asset changes and duplicates.
• Track the completed documents as submitted by the Branches.
• Prepare reports for Clients on Customer Assets Base, as well as internal reports, but not limited to Database changes per week; Asset Change Report; Weekly outstanding received and captured BOM report.  
• Monitor projects to ensure that relevant documentation is received to ensure that the Database is timeously updated.
• Verify recorded transactions and report irregularities to Management

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Teamwork
• Communication

Core Behavioural Competencies

• Job Match
• Following instructions & procedures
• Writing and Reporting
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Planning & Organising

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ database experience, preferably within the retail environment.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Full-time Client Based Position
• Non-Billable

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Core Description

• To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Capabilities

• Problem management
• Product Knowledge
• Result Orientation
• Unix/Linux Systems

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Unix/ Linux

or

• 7 years’ experience in Unix/ Linux - Gr12

Certifications

• Red Hat Sales Specialist - IT Automation & Management
• IBM Sales: Power Systems with AIX

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Core Description

• Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs

Key Deliverables / Primary Functions

• Remotely investigating technical issues for the client and providing resolution. 
• Following up on all outstanding queries timeously as per the SLA per client.
• Redirecting any problems or incidents that may occur to the correct resource.
• Identifying and escalating recurring problems and situations to both the management team.
• Tracking and routing logged problems and requests.
• Updating resolved incidents on the call logging system.
• Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Communication
• Customer Focus

Core Behavioural Competencies

• Deciding & Initiating Action
• Working with people
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology
• Culture Match
• Job Match

Minimum Qualifications

• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

• Applicable industry certification will be an advantage
• CompTIA A+
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

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Core Description

• Responsible and accountable for the daily activities relating to inbound and outbound stock / assets movement within the distribution centre Ensuring operational execution of the stock management process and associated controls, as defined within the Stock Management Policy

Key Deliverables / Primary Functions

• Ensure both inbound and outbound stock movement is executed in a timely, effective and efficient manner and executed in line with governing policy standards, controls and technology and in doing so, is positioned to return maximum value to overall stock management- 
• Accurate and timely processing of outbound stock movement, both inventory and assets, across any of the following areas/locations 
• Distribution centre 
• Regional distribution centres replenishments and / or requests 
• Project office replenishments and / or requests 
• Supplier dispatch  
• Internal Assets 
• Technicians Requests 
• Ensure inventory levels are appropriately and effectively managed and duly controlled, through regular stock takes and cycle counts, to ensure inventory levels are maintained in line with acceptable standards. 
• Ensures quality assurance standards are upheld, ensuring the Distribution Centre's compliance to the Stock Management Policy and associated controls are sustained- 
• Follow policy, process and technology training, guidance and support from Team Leaders. 
• Escalate unresolved / outstanding areas of concern to management. 

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Excel
• Teamwork

Core Behavioural Competencies

• Following instructions & procedures
• Coping with pressures & setbacks
• Working with people
• Planning & Organising
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ relevant experience within a Logistics environment