Open Positions at MiWay Insurance Limited

Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
•  RE Certificate essential
•  Fully FAIS Accredited essential

Minimum Experience

•  A minimum of 2 direct sales experience
• Short - term experience in a target driven environment will be advantageous

Deliverables include, but will not be limited to

• Self-managed.
• Well spoken.
• Active listening skills.
• Self-motivated.
• Adaptability.
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels.
• Customer focus.
• Professionalism.
• Flexibility.
• Ability to multi-task and cope with pressure.
• Team player.
• Problem analysis and problem solving.
• Commitment to personal and team goals.
• Strong service, and problem-solving skills.

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 

Minimum Experience

• Minimum 12 months Call Centre and administrative experience 
• Minimum 12 months in the STI environment and client services experience
• RE5 will be an added advantage

Deliverables include, but will not be limited to

• Quality orientated and organized 
• Self-disciplined and Self-motivated 
• Analytical and desire to excel. 
• Active listening skills 
• Problem-solving skills and solution-oriented 
• Excellent administrative skills 
• Good communication skills (verbal &written) 
• Able to work flexible hours 
• Customer focused. 
• Results and Target driven 
• Teamwork and Professionalism 
• Flexibility 
• Ability to multi-task and cope with pressure 
• Excellent attendance record

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Minimum Qualification Required

• Minimum 1-year BI client services experience (Preferably in the Client Services environment)
• Grade 12/Standard 10/NQF 4
• RE5 will be an added advantage.

Minimum Experience

• Minimum of 3 years of Call Centre experience with at least 2 years in personal lines
• Minimum of 2 years’ experience in administration
• Personal lines retention experience will be advantageous
• Deliverables include, but will not be limited to
• Performing call centre administrative duties
• Achieve the required actions inclusive of calls, IPA and chatbot flow
• Excellent track record of achieving monthly targeted amount for upselling
• Compliance with the quality assurance requirements for the role
• Transferring of calls to the relevant department within the organization
• Excellent knowledge of MiWay Business products and systems
• Previous experience of working with TIA and/or MIA accounts
• Knowledge of the Collections Queues and Processes
• Must be highly proficient in dealing with clients at all levels