Openings at MTN

Mission/ Core purpose of the Job

The Manager Emissions Management will form part of a dedicated, infrastructure and emissions reduction team who are responsible to implement a clear infrastructure and emissions strategy and governance model within MTN to create portfolio visibility, enable greater efficiency and reduce carbon emissions across our footprint while promoting environment friendly business.
This role is responsible for the conceptualisation, development, management and introduction of emissions measurement, monitoring and reduction management strategies across the Group that will enable MTN to become more socially and environmentally responsible. The role is responsible for effectively managing sustainable network design and planning solutions for the often conflicting needs of people, the environment, development and successful business

The role will provide input and guidance in evaluating the impact MTN’s OpCo’s are having on the environment (for example, their carbon footprint) and then managing all related projects from planning and building, through to remediation, reporting and restoration.  This role will also be at the forefront of initiating sustainable technologies and will also be accountable to close the performance and efficiency gap between MTN and industry best practices.

Key Performance Areas:

The Manager:  Emission Management will be accountable to achieve the following objectives:

• Deliver emissions expertise and governance as well as functional expertise to support local OpCos as required
• Support delivery of emissions and energy management strategy for the MTN Group
• Net Zero strategy and roadmap development, measurement and tracking
• Identify and implement sustainable technology change across the full MTN infrastructure portfolio to further aid MTN in the achievement of climate sustainability and ensure readiness to support new technologies
• Devising approaches to meet targets and to encourage best practices
• Provide input towards the wider MTN Group ESG strategy from a Technology perspective
• Management of Carbon footprinting and verification processes including implementing environmental policies and practices
• Support all related carbon emission audits
• Drive all key supplier engagement forums and collaboration activities
• Formulation and development of energy and carbon management and associated reporting across the entire MTN Group of OpCo’s.
• Drive all other project related reporting and tracking required
• Energy data analysis and reporting (including Energy auditing) to all stakeholders, including regulatory bodies.
• Delivery of carbon footprint assessments, including information collation, analysis and reporting.

Key Deliverables

• Ensuring compliance with environmental legislation
• Create emissions technical standards, policy, architecture and best practice
• Identification of energy saving / decarbonisation measures as well as assessing, analysing and collating environmental performance data
• Support on portfolio special projects e.g., Programme management, technical delivery
• Input technical expertise to lead energy and carbon management RFX’s
• Establish and maintain long term emission reduction plans across the portfolio and for each operating company
• Advise, coach, and support technology teams across the OpCo’s in identifying, scoping, and implementing energy efficiency improvements in line with net zero strategy
• Development and delivery of carbon and climate change training programmes
• Researching and recommending the best tools and systems to monitor performance and to implement strategies
• Managing Net Zero strategy budgets
• Acting as a champion for Emission based environmental issues within MTN
• Liaising with relevant regulatory and compliance bodies
• Manage the relationship with all approved contractors and vendors
• Group Technology net zero strategy and guidelines communicated to all OPCOs
• Group and OpCo carbon emission footprint and energy measurement and tracking
• Tracking of all OPCOs emission target delivery versus existing plans
• MTN Group Sustainability reporting
• Project Zero budget management and coordination at OpCo and Group level
• Emissions technical expertise and governance
• Emissions RFP’s, build projects and due diligence including business case development
• Long term emissions reduction performance improvement and optimization plan for each operating company
• MTN emissions technical policy, standards and guidelines based on industry best practices
• Emissions performance and utilisation benchmark reports
• Emissions training content
• 3rd party contractor/ vendor management

Job Requirements

Education:

• Minimum of 4 year tertiary degree
• MBA or Masters advantageous
• Thorough knowledge/understanding of environmental issues including but not limited to corporate sustainability best practices; environmental legislation & regulations, and sustainability/carbon reporting

Experience:

• Minimum 5 years with Senior Managerial level experience
• Minimum 5-8 years experience in ESG management programmes and initiatives
• Experience in working across diverse cultures and geographies (advantageous)
• Experience working in a medium to large ICT / Telecommunications organisation
• Experience in integrated reporting using methodologies like CDP, GRI & SBTi and frameworks like SDG’s & ESG.
• Knowledge of climate change and climate risk (TCFD) would be advantageous.
• Regulatory compliance – knowledge of both current and future environmental and energy related legislation.
• Experience in cross functional team co-ordination and management

Competencies:

• Excellent interpersonal skills and business acumen
• Effectively manage people, processes and projects to maximize efficient work within the central datacentre function
• Innovation to improve value and efficiency
• Effective team management skills and the ability to coach, mentor and motivate a team of technical professionals

Other:

• Regional and International Travel obligations
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Very strong oral and written communication
• Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
• Exceptional networking skills to build professional relationships
• Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues
• Excellent structure and organisation skills
• Sound judgment, decision-making abilities and attention to detail
• Strong computer literacy with proficiency in MS Excel, Word and Power-Point
• Strong analytical and problem-solving skills
• Good stakeholder management and relationship building

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Mission / Core purpose of the Job

The Manager Program Development and Deployment will form part of the Customer Value Management team in the Consumer Business Division at MTN Group. The position is primarily responsible for the rollout of Customer Value and Campaign Management Strategy in support of digital transformation across the group. The Manager Program Development and Deployment will report to the Senior Manager, Program Development & Deployment.

The position will interface with Senior Opco stakeholders, Group Management stakeholders and consumer divisional heads in order to influence the strategic direction of Digital transformation using Customer Value Management techniques.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager Program Development and Deployment will be accountable for achieving the following:

• Implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches.
• Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech, Enterprise).
• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
• Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
• Support the implementation of various marketing frameworks and programmes.
• Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
• Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
• Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
• Create and socialise best practice CVM programs and insights across the OpCo footprint to ensure that information is consumable, relevant and results in commercial impact

Project Management

• Set up and manage project status meetings and project scrums
• Review and identify key risks, issues, escalations, and dependencies with mitigation actions
• Sign off / make decisions regarding operational changes
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions

Performance

• Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
• Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs

Reporting

• Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
• Prepare reports on operational performance and detailed reports on specific programmes when required
• Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports

Collaboration / Coordination

• Collaborate with various stakeholders throughout the group to identify opportunities to monetise data, manage customer value and drive business solutions.
• Collaborate with other group functions across the business and OpCos to ensure value realisation from CVM programmes in support of solving business problems.
• Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
• Manage enterprise-wide programmes and initiatives across the group

Job Requirements (Education, Experience and Competencies)

Education:

• Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study

Experience:

• 3+ years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
• Experience in leading change / transformation (marketing) at an operational level (advantageous)
• Experience in data-driven decisioning and marketing techniques
• Experience in working in fast-paced environments across multiple geographies and contexts.
• Excellent communication and presentation skills

Competencies:

• Business Acumen, Problem Solving, Information processing
• Data interpretation, Judgement, Continuous Improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable
• Change management, Complex structures, Relationship Management
• Decision making processes, Project management
• Risk management, Stakeholder Management
• Ability to present complex information to a variety of audiences
• Familiarity with traditional and modern training methods, tools and techniques
• Ability to conduct cost-benefit analysis and calculate training ROITechnical
• CVM methodology, principles, capabilities, and techniques.
• Digital transformation with commercial and technical understanding
• Understanding of Digital and direct marketing contribution to business strategy

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Mission/ Core purpose of the Job

The Senior Manager: Digital Experience & Enablement is responsible for the digital experience & enablement with the Finco brand across both mobile and emerging platforms. The Senior Manager will champion and drive user behaviours on mobile technologies through leading and overseeing the integration between user experience design and the constant development and implementation of Finco’s digital channels user interface across multiple online interfaces, (including mobile app, web, USSD) and segments (consumers, agents, merchants, SMEs, developers).
As part of the leadership team, the Senior Manager is responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy Development and Implementation

• Lead the creation of the digital experience strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan
• Oversee the translation of the Digital Experience framework into the UX/UI strategy and implementation into the operational initiatives and plans and drive execution
• Review and oversee the detailed UX/UI plans across all digital channels

Operational Delivery

• Manage and oversee collaborative efforts between Product lead in Group Finco, and respective Opco product leads.
• Develop the Digital Experience strategy, framework and minimum global standards
• Gather and evaluate user requirements, in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Review and oversee development of graphic user interface elements, like menus, tabs and widgets
• Review and design digital product and communication artefact such as icons, banners etc.
• Collaborate with Brand & marketing team to ensure adherence to branding guidelines
• Review and develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Review issues ensure resolution & troubleshooting UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colours and images
• Collaborate with product owners to conduct user research & user journeys
• Lead the development and oversee implementation of methodologies to design consumer centric digital products value propositions
• Ensure prioritisation of projects by analyzing the business impact and resources availability
• Oversee the execution of customer research to support rationale for product development and positioning within the marketplace
• Ensure that competitor actions and positioning is analyzed, to keep the Finco strategy ahead of competition
• Manage and lead product definition and pricing frameworks and provide input and guidance to OpCo Finco
• Ensure all insurance products are carefully tested for insurance risk appetite that works for Finco.

Governance

• Operational, Tactical and Strategic Meetings
• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from
• UX/UI managers and specialists and OpCo Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)

Job Requirements (Education, Experience and Competencies)

Education

• Minimum of 4 year tertiary degree in Information Technology/Computer Science/Engineering or related field
• MBA or Masters (advantageous)

Experience

• Manager track record of 4 years or more; with at least 3 years’ experience in a UX/UI design role
• Minimum of 7 years of experience in Fintech, telecommunications, insurance, banking, mobile money
• Experience in Digital User Experience design and management
• Experience with design software and wireframe tools
• Experience in a variety of interactive design formats & methodologies – including; websites, software applications, mobile UI UX and apps, installations, immersive experiences and touch/voice/gesture-based interaction.
• Demonstrate leadership experience on projects that have successfully merged design and technology to create stunning, interactive, user-centered solutions
• Exceptional design sense and design strategy with the ability to provide clear, critical design reviews to project teams
• Experience in ecommerce and electronic payment business is advantageous
• Experience with coding using HTML, CSS and comparable languages is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies
Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
• Mobile interface design
• Digital User Experience design
• User Stories & Journey design
• App UX design and enablement ( Functional & Technical)
• Knowledge of user-centred design principles
• Knowledge of psychology and/or anthropology (as it pertains to UX principles)
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• UX/UI design
• Agile practices
• Design software/s
• Software development and coding languages

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical