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MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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Key Performance Objectives
Tasks
Operational Delivery
- Development of software applications and systems
- Development of data pipelines and analytical reports
- Implementation of Telemetry and Data Integration Roadmap
- Software related documentation
- Troubleshoot and maintain applications
- Setting up/configuring of development and production environments
- Contribute to application design
Benchmarking & Governance
- Apply industry standards and best practices related to telemetry and Telemetry solutions
- Alignment of Telemetry, STB and IT strategy and planning with company's business goals.
- System/Product Enterprise wide Architecture design and documentation.
- Long-term strategic responsibility for the company's network monitoring and control systems.
- Technical coordination and negotiation with all internal and external stake holders on new product development, feature request roadmap, bug rating and impact assessment on complete MCA infrastructure where applicable.
- Ability to explain the big picture and complex technical issues in a way that non-technical people may understand.
- Demonstrate comprehensive knowledge of hardware, software, application, and systems engineering across MCA infrastructure.
- Research and Development of leading industry trends and forecasts
Qualifications
Essential
- B.Sc (Electronic and/or Computer Engineering) or similar qualification.
Experience
- Typically, 2+ years’ experience in software design and development with strong knowledge of at least one structural language (C++, C#, Java) and one interpreted language (Python, Ruby, PHP, JavaScript)
- Azure or similar cloud technology experience will also be beneficial
- Typically, 2+ years’ experience in developing and working with relational databases or non-relational databases
- Proven people management.
Technical Competencies
- Experience in developing back-end and communication services
- Experience in developing web applications using HTML5, AJAX, CSS and SQL
- Strong knowledge of relational databases
- Knowledge of the software development process – including but not limited to Agile development methodologies
- Strong knowledge of object orientated principles
- Application/system documentation
- Software debugging/troubleshooting
- Software build management
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
Closing Date: 6th, May 2022
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Purpose of the Position:
To provide quality, timely and effective administration support the Group Company Secretary and all relevant stakeholders in providing a full service to the board of directors of the MultiChoice Group. The role is administrative in nature with a high degree of confidentiality required.
Key Performance Areas
Board and committee administration
- Responsible for communication with the board of directors on administrative queries or issues
- Board and committee meeting pack preparation and administration (17 meeting packs per quarter)
- Drafting of committee report backs to boards
- Communication reporting requirements to management
- Ensuring timely submission of reports from management
- Ensuring matters arising from board and committees appropriately dealt with by management
- Ensuring adequacy and preparation for new director inductions
- Induction/orientation for new board members
- Preparation of quarterly director fee payments (calculation, invoicing and director communications)
- Overseeing and co-ordinating annual director declarations
- Assist with the secretarial function for MCG Insurance Services where needed
Meeting administration
- Meeting timetable preparation
- Meeting co-ordination and scheduling,
- Assist with co-ordination of resolutions and signatures in a timeous manner
- Attendance register preparation and maintenance
Trust administration
- Assists where needed with trust administration
Shareholder administration
- Preparation/administration for AGMs
- Prepare working documents for PN/MCG AGMs, including presentations, verbatim agendas/scripts, possible questions and answers
- Co-ordination of meetings, logistics preparations etc
Statutory record maintenance
- Statutory record compliance - maintenance of registers (for instance share registers, director registers, conflicts registers etc) for group and subsidiary companies in accordance to the Companies act and other legislation (+30 Entities)
- Preparation for external auditor inspections at year end
- Resolving auditor queries on records
- Preparing certified extracts of minutes
- Co-ordination of AFS and other documents signatures
- Maintaining company secretarial databases (Palantir/Blika) – online statutory record system. Includes, updating share capital, share transfers, access rights, director changes
Statutory compliance
- Oversight of all necessary statutory lodgements are made (director changes, CoR form completion, MOI amendments, special resolution lodgements, annual return lodgements)
Document drafting
- Draft agenda preparation
- Draft annual committee and work plan preparations
- Draft minutes for input from Company Secretary and finalisation
- Resolution drafting
- Draft extracts of meetings
- Draft director declarations (conflicts of interest, other directorships, JSE schedule 13 forms)
- Assisting with draft JSE SENS preparation
- Proxy and voting forms
- Draft annual general meeting notices
Reporting
- Assist with data gathering of information for integrated report
- Assist with board and committee company secretariat report writing e.g. director evaluations, committee structures
- Preparation of compliance checklists for committees to ensure role of committees fulfilled annually
- Assist with King IV registers
Policy development and administration
- Assist with reviewing of board approved policies
- Assist with policy communication and uploading onto relevant platforms (governance portal and diligent)
- Assist with reviewing board and committee charters or terms of reference
Due diligence
- Oversee any due diligence submissions for any corporate transactions or due diligence reports/questionnaires for Service providers
Office administration
- Assist with Company secretarial administrative duties
- Perform general administrative duties as required
Qualifications & Experience
- CIS Professional Qualification or equivalent degree
- 1 - 3 years’ experience in similar environment
Technical Competencies
- Good Team player
- Excellent research and analytical skills
- Excellent written and verbal communication skills (including presenting to stakeholders)
- High degree of analytical and problem-solving skills
- Demonstrated ability to prioritise and meet deadlines in a fast-paced environment
- Ability to work in a team
- Industry knowledge
- Ability to multi-task and work effectively in a high-pressured environment
- Deadline driven
- Organisational skills
- MS Office (advanced Excel and PowerPoint)
- Project and time management.
Behavioural Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
- Being a team player
- Accountability
- Prioritisation
- Analytical Thinking
Closing Date: 28th, April 2022
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Key Performance Objectives
Tasks
Manage the Synergy System team’s output
- Monitor the output and performance of the team according to each individual’s KPA’s and offer guidance and training to ensure required performance is achieved.
- Swiftly deal with any day-to day staff issues which could impact on the performance of the Business Systems team. Escalate to the HOD or HR, if required.
- Develop and implement SOP’s for new functions and update existing SOP’s. Ensure all staff are informed of the required procedures at all times.
- Develop highly productive workflows with the team, ensuring each team member adds value.
- Oversee and guide efficient Business Systems operations, interaction and cooperation with other departments.
Synergy System Development
- Ensure the Synergy system meets and effectively enables business operational requirements.
- Manage requirement requests and expectations from Business.
- Translate conceptual user requirements into appropriate specifications and solutions.
- Ensure strong links are made between interdependent functionality and assess / escalate risk.
- Manage the roll-out of releases according to the agreed roadmap, prioritized to business need.
- Ensure User Acceptance sign off of new requirements.
- Ensure new business-enabling functionality is thoroughly tested.
- Ensure appropriate on-time delivery to meet Business requirements.
- Ensure Implementation plans are devised and functionality is implemented after appropriate training of Users.
- Ensure all development Change Requests are logged and approved through the HP System.
- Ensure all Business Change request approvers are kept up to date of all the changes and the impact the change will have on their respective areas.
- Ensure correct governance procedures and controls aligned to COBIT 5 and auditable processes are followed in regards to: User Access, Development cases, Audit of Change Requests.
- Set up Quarterly reviews to Executive and Senior Management stakeholders.
Synergy System Operations
- Ensure effective operation of the system.
- Ensure effective and clear communication is provided to all stakeholders and Users on new functionality and roll-out plans.
- Provide continuous update of Synergy enhancements to all Users.
- Manage the Support team to swiftly and effectively support Users.
- Monitor and analyse Support calls to rectify issues and system performance.
- Manage user access and control through systemized process.
- Ensure the deployment calendar screen is kept up to date.
- Ensure required User Training is implemented for new staff and refreshers for upskilling of existing staff.
- Be actively involved in Business Continuity and DR processes.
- Actively participate and contribute to the success of Continuous improvement initiatives to meet the required 99.995% On-Air availability and 95% on-time VOD delivery.
Finance Management and Reporting
- With Senior Manager, compile cost effective, business-enabling budget aligned to stated business need.
- Adhere strictly to budget. Approvals to be sought from HOD for deviations.
- Scrutinize all payment requests and Invoices. Follow procurement policy.
- Check Development partner’s Statement of Service before services are rendered.
- Check, load and process Invoices. Align to Tracker and Budget.
- Ensure the Capitalisation spreadsheet is kept up to date.
- Apply effective governance controls and actively manage risk.
- Provide appropriate reports related to Development, Testing, Support, System performance / downtime and other ad hoc reports as may be required
Team Management: Effectively Managed and Engaged Team
- Ensure quality staff are recruited, upskilled and retained.
- Ensure staff have clear KPAs and manage performance in accordance with company policy and high-performance culture.
- High performers are continually stretched, rewarded and retained
- PDPs for all staff are formulated, facilitated and actively monitored
- Effective implementation of changes.
- Achieve a minimum 75% Employee Engagement Score.
Qualifications
Essential
- A Bachelor’s Degree in Information technology/ Media studies/ Business Management or equivalent: NQF level 7
Required:
- An Honours Degree in Information technology/ Media studies or Post Grad
- A Business Analysis qualification
- A Project Management qualification
- A management qualification.
Experience
- A minimum of 5-10 years of experience in Information Technology or similar position
- Video Entertainment Industry specific knowledge and experience
- Media and content experience
- A clear understanding of the Broadcast value chain.
- At least 3-5 years’ experience in software development
Technical Competencies
- Media and content experience
- Accountability
- Perseverance
- Prioritisation
- Analytical Thinking
- Root-cause analysis
- Time-management
- Meticulous attention to detail
- High-level of accuracy
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Design Thinking
- System Thinking
- Holistic Thinking
- Persuading & Influence
- Mentoring & Strong People-management skills
KEY REQUIREMENTS
- A Bachelor’s Degree in Information technology/ Media studies/ Business Management or equivalent: NQF level 7
- An Honours Degree in Information technology/ Media studies or Post Grad
- A minimum of 5-10 years of experience in Information Technology or similar position
- A clear understanding of the Broadcast value chain.
Closing Date: 6th, May 2022
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Key Performance Objectives
Operational Delivery (Incident Management)
- Coordinate, standardize, and lead all ITIL problem management activities ensuring root causes and preventions are identified
- Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow faster diagnosis and resolution.
- Prepare statistics, KPIs and trend reports for use in the problem management process. Identify problems through the review of, and focus on optimizing, processes
- Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
Operational Delivery (Problem Management)
- Coordinate, convene and facilitate major incident and problem review meetings
- Ensure problems progress through the Problem Management process in a timely and prioritized fashion
- Create and deliver external content regarding service disruptions
- Ensure that the problem management information reflects accurate errors and is complete
- Develop trend analysis and prepare service improvement plans to address identified gaps
- Ensure recurring incident resolution is addressed with urgency
- Manage and maintain information stored in the problem database
- Maintain a comprehensive understanding of all aspects of product delivery and operations
Experience
- Previous experience of working in a highly pressured environment
- Strong written/verbal English communication skills
- An appreciation for understanding how to deliver against service expectations i.e. SLA/OLA (customer service)
- Ability to distinguish between different IT technologies
- Kepner-Tregoe Troubleshooting Foundations training or equivalent
Technical Competencies
- Excellent incident and problem management knowledge
- Customer satisfaction measurement
- Change Management
- In depth understanding of ITSM
KEY REQUIREMENTS
- Minimum relevant tertiary qualification (diploma/degree)
- ITIL certified or similar
- A minimum of 5 years’ experience in Problem management
- Demonstrable customer management/service skills
Closing Date: 13th, May 2022
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Key Performance Objectives
Tasks
Technology Selection
Ensure accurate technology selection by performing the following:
- STB System on Chip (SOC) Research
- IOT Communications chip research
- Remote control research
- Unicable technology research
- LNB technology research
- DSTV IP and SAT>IP technology research
- Optical Satellite transmission and integration with optical network research
- Mobile technology research
- Key component changes
- Ensure that the team needs to research the technology, run experiments in collaboration with production teams, and make a recommendation.
Stakeholder Management
- Lead interactions, regarding technical aspects innovation for development of products.
- Check if Technical specification/consulting meets service recipient expectation
Operational Delivery
- Conduct industry market research.
- Track industry trends and assess them for appropriateness to the MC business.
- Uncover technology opportunities for the business. Either to make the business more efficient or to strip costs out of the business by exploiting new technologies.
- Facilitate technical coordination and negotiation with all internal and external stake holders on new innovations designs, roadmaps, technical specifications and impact assessment on existing deployments
- Manage connected and embedded innovations teams, including setting objectives for team members and ensuring delivery on time and in budget
- Provide a technical consulting service to the Strategy department
- De-risk new technologies before handover to development teams.
- Provide 3rd line support to infield solutions
- Provide input to business cases when new technologies are being considered
- Maintain relationships with key suppliers to have early warning of new technology developments
- Provide accurate service recommendations to the business for decoder product development
- Ensure that accurate advice is provided for technology systems to be used.
- Ensure that accurate selection for technology systems to be used is provided.
- Provide guidance and advise on Network design, technology selection
- Ensure Application development and maintenance for the DSTVIP
- Monitor RFI process initiation and approval
- Monitor RFI issue, vendor management, results presented to service recipients
- Monitor RFP technical specification must be matured in collaboration with engineering team and sign off achieved
- Ensure RFP technical liaison with Commerzone
- Ensure Innovation projects are initiated and executed timeously.
People Management
- Oversee the activities of the team, consisting of three direct report, to ensure effective delivery of business outcomes.
- Develop a high performing team by embedding formal performance management process using I-perform system and informal coaching. Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
- When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
- Resolve grievances raised by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
- Motivate team members and ensure that their efforts are recognised.
Qualifications Essentials:
- A Degree in Engineering (electronic, computer)
Qualifications Preferred:
- A Post Graduate Degree in Engineering (electronic, computer)
Experience
- A minimum of 15+ years in Engineering environment
- Experienced in Broadcast Technology workflows
- >10 years’ experience with PayTV consumer device design
- > 10 years’ experience with technical leadership in delivering new Pay TV devices to market
- Track record of multiple successful product deliveries
Technical Competencies
- Operations Management
- Risk & Governance Management
- Project and Portfolio Management
- Financial Management
- Customer Centricity
- Content Management
Behavioral Competencies
- Relationship Building
- Conflict Resolution
- Decision Making
- Critical Appraisal
- Holistic Thinking
- Persuading & Influence
- Coaching
KEY REQUIREMENTS
- A minimum of 15+ years in Engineering environment
- A Degree in Engineering (electronic, computer)
- 10 years’ experience with PayTV consumer device design
- 10 years’ experience with technical leadership in delivering new Pay TV devices to market
Closing Date: 6th, May 2022
Method of Application
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