Openings at SMD Technologies

The main purpose of this role is to free up the key account managers’ time and focus on admin, so that they can rather focus on sales strategies that develop and enhance buyer and product manager relationships online product enrichments and online promotions.

This position will report directly to the eCommerce Executive

What will you be doing?

• Assist ecommerce staff with the daily processing of orders ensuring maximum 2-day turn around for picking, packing and delivery. Includes the printing of orders, packing lists, loading lists and delivery waybills.
• Send approved sales and purchase orders to warehouse for deliveries and follow up to ensure deliveries have been made.
• Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
• Maintain and update pricing as needed for promotions and specials.
• Maintaining sales records and files as per company and departmental policy.
• Assisting where needed with improvements to online listings and identifying opportunities.
• Follow up with returns regarding credits, replacements, and repairs.
• Notifying customers on the progress of their orders where applicable.
• Manage stock and ensuring forecasts are correct and stock on hand across relevant platforms as well as advise which stock is end of life, so that the account managers can run relevant promotions.
• Ensure correctly marked waybills and/or paperwork is sent to relevant stakeholders in time -where applicable.
• Update stock files per account and send to buyers as per their request, daily and/or weekly.
• Assisting in the maintenance of relationships with all buyers and their assistants to ensure consistent communication.

The following skills are not negotiable. The Online Department requires an individual who can hit the ground running, as this is fast growing division, and only candidates who fit the criteria precisely will be considered.

Skills And Competencies

• Exceptional communication skills – written & verbal.
• Must be proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting and analysis
• Must be tech savvy, the role requires you to be fluid in your ability to quickly learn how to use new CRM and Stock management systems as well embrace new system developments
• Must be a highly sociable person, with excellent communication and conflict resolution skills
• Must be a problem solver - who demonstrates determination, grit, resourcefulness and ownership in executing your duties and solving problems.
• Most importantly must be well organised, disciplined, efficient and data driven.

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About the job

Key Account Manager Duties and Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, merchandising, warehousing, and team members from other departments dedicated to the meeting clients’ needs to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times

Key Account Manager Requirements And Qualifications

• Must have wholesale retail distribution Key Account Management experience with a major retail group
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand company with new sales, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Bachelor’s degree in marketing, business administration, sales, or relevant field preferred
• Four to five years’ previous work experience in sales management, key account management
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Intermediate computer skills, and experience with Customer-relationship management (CRM) software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Excellent team player; must be willing and able to work with and in other departments if necessary to ensure clients’ needs are being met. This may mean occasionally working in and with the warehouse to ensure orders are packed and out by deadlines.
• Excellent problem solving skills
• Own transport, with valid driver’s license. Frequent store and client visits are expected.
• Some travel may be expected (depending on client).

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Responsibilities

• Leverage customer data and trusted journalism to create social media content campaigns that deliver results
• Define most important social media KPIs
• Develop and manage relationships across departments to ensure social media campaigns stay on-track and on-brand,
• Monitor and report on social media performance, identify trends and key learnings across a portfolio of brands
• Build, manage and oversee social media content calendars
• Work with copywriters and designers to ensure content is informative and appealing
• Communicate with industry professionals and influencers via social media to create a strong network
• Collaborate with the Category managers, product developers and other internal stakeholders to identify cross-marketing opportunities.
• Help project manage content marketing templates, videos and other assets with your team.
• Adhere to rules and regulations
• Grow and develop online audience and engagement of portfolio of brands
• Drive customer loyalty and appreciation through social media & content marketing
• Provide excellent community support & customer support via social media to customers oof our brands.

Requirements

• Bsc / BA Degree in Marketing, Strategic Communication, Journalism, or a similar tertiary qualification
• Proven Social Media Management Track Record
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Tik Tok, Instagram, and other social media platforms.
• Understanding of SEO and traffic metrics.
• Experience doing audience and buyer persona research
• Excellent multi-tasking and project management skills
• Critical thinker and problem-solving skills
• Great interpersonal, presentation and communication skills
• Good time management skills
• Team Player
• Good understanding of social media KPIs
• Familiarity with social media & content creation/ marketing best practices
• Strong writing skills – experience in news/media organizations advantageous.
• Excellent understanding of social media platforms, how they work, what performs best.
• Experience ting in a professional environment/ with senior stakeholders.
• Analytics expertise, ability to compile reports, understand and develop insights/ key action points based on data.
• Self-starter who is resourceful can bring ideas to the table, be able to execute on tasks efficiently and effectively.

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About the job

• We are currently on the lookout for a junior digital designer to join our digital marketing team and design team.

In This Role, We Will Ask You To

• Design for promotional reasons including but not limited to:
• Brand campaign assets,
• Social media image assets,
• Email campaign graphics,
• Digital ads like banner ads and social media ads,
• Presentations,
• Animated gifs,
• Animated videos,
• 3D Modelling
• And web design.
• You will be expected to problem solve and be self-starting.
• You will need to be mature enough to self-monitor times, check your own work and maintain consistency.
• You will be expected to work quickly, juggling multiple accounts and tasks at the same time.
• User Interaction/ Website Mockup Design experience (Adobe XD, invision,etc.)

Requirements/must Have

• Degree or equivalent in design
• Two to four years' proven working experience within a studio or agency working specifically with digital design.
• Understanding of storytelling through images
• Understanding of animation and some video editing
• Understanding of website design
• Understanding of best practices for web
• Understanding of HTML, CSS, some Javascript, and Mailchimp
• Working knowledge of Adobe Suite - Photoshop, Premier, Illustrator, AfterEffects and / Indesign.
• Working knowledge of PowerPoint, Word, PDF and Excel.
• Ability to work in a highly pressurised environment.
• PC or Mac Literate

Advantageous

• Understand that changes are a part of life.
• Understand that pressure makes diamonds.