Opportunities Open at CFAO

Job Description:

MINIMUM REQUIREMENTS

• Senior Certificate (Grade 12)
• Computer literate.
• Openly and pleasantly conversant 
• Clean criminal record,
• Good verbal and written communication skills in English.

KEY DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly and courteously and make outgoing calls on request.
• To ensure that incoming calls are connected in the shortest possible time.
• Assist incoming callers by giving information requested and redirecting calls where necessary.
• Take messages and ensure dispatch and receipt thereof.
• Report telephone/PABX faults and ensure that technicians tend to the problem.
• Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
• Arrange schedule of relief operators during off duty time.
• Ensure clean, neat and tidy appearance of reception area to ensure proper image of dealership is maintained.
• Maintain a neat personal appearance and friendly manner at all times.
• In instances where customers express dissatisfaction with any of the company's services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
• Issue receipts for all cash and account payments. 
• Ensure that cash from parts and service departments are received on time, the cash checked and receipts issued.
• Ensure that all monies are locked away safely.
• Total the receipts book and bank all payments daily.
• Ensure that petty cash is recorded properly and reimbursed regularly.
• Assist the VSB clerk when needed.
• Assist with clerical administration as requested.
• Ad hoc duties, as and when required.

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MINIMUM REQUIREMENTS:

• Grade 12/ Equivalent.
• Computer literate. Excel proficiency beneficial.
• 2 years’ experience in sales and customer relations.
• At least 2-year experience in Parts Sales
• Understanding of the financial appreciation of parts beneficial.
• Technical understanding of vehicles will be beneficial.
• Good verbal and written communication skills in Afrikaans and English.
• Clean criminal record.
• Valid unendorsed driver’s license.
• Neat and professional appearance always.
• Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
• Ability to be motivated and productive under pressure.
• OEM experience will be beneficial.
• Knowledge of CDK , Microcat, Panda and BSI will be beneficial.

DUTIES AND RESPONSIBILITIES:

• Present and always promote the company image and products.
• Maintain and sustain high levels of counter image and housekeeping.
• Greet all customers promptly and professionally; and always provide excellent customer service.
• Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales.
• Accurately identify the customers’ requirements with regards to their requests for parts.
• Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
• Enter all necessary information in the inventory list and control system records.
• Advise customer of procedure for interpretation, selection payment and collection of parts.
• Follow the sales process through to installation and/or delivery to customer.
• Achieve gross profit according to Dealer budgeted targets and franchise standards (NB!)
• Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
• Assist with the implementation of parts promotions.
• Record and enter special orders.
• Ensure effective management of cash outstanding as per department and company policy.
• Place material in warranty parts bin area, as required.
• Return any defective parts to the warehouse or supplier as per department rules.
• Effectively track all lost sales.
• Return all unsold merchandise to stock or supplier as per department rules and company policy.
• Assist with all stock takes.
• Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
• Ensure effective management of WIP reports.
• Develop and maintain a new customer business prospecting database.
• Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
• Perform related or other ad hoc tasks, at the discretion of management.
• Ad hoc duties as and when required.

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Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12 qualification/ equivalent.
• A tertiary qualification in Sales/ Marketing beneficial.
• Must have a minimum of 2 years’ sales experience in the motor industry.
• Good verbal and written professional communication skills in English.
• Computer literacy skills.
• Clean criminal record.
• Valid and unendorsed SA Code 8 driver's license.

Practical knowledge of:

• The Sales cycle.
• The retail motor industry.
• All related products/ supplementary items/ brand.

Proficient experience in:

• A neat and professional appearance and behaviour at all times.
• Deadline-driven and the ability to work under pressure.
• Customer relationship-building skills.
• Effective negotiation and persuasive influence.
• Honest, ability to work unsupervised and a disciplined work ethic.

Job Specification:

The successful candidate will be responsible for the following:

Sales Responsibility:

• Attend to walk-in customers and telephonic/ email queries promptly and efficiently.
• Invite all customers to make use of the demonstration drive.
• Maintain a high level of customer prospecting and actively engage in business development initiatives.
• Establish a daily call scheduling system to follow up on prospective customer leads.
• Follow up on existing customers according to the company schedule and develop a “Spotters” network.
• Ensure vehicle unit sales and vehicle accessory sales are aligned with the dealership and/ or franchise requirement.
• Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement.

Customer Care:

• Ensure to introduce customers to all accessories and additional services, e.g., warranty/ service/ insurance
• Ensure the correct handover procedure is followed once the vehicle is prepared and delivered as per standard requirement.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.

Administration:

• Keep updated and comply with all applicable Group/ Dealer/ OEM prescribed policies and procedures.
• Complete all documentation in full according to company procedures.
• Maintain accurate records of all transactions and collect all monies due to the company upon delivery of the vehicle.
• Ensure demonstrator/ company car is kept in showroom condition.

Product/ Industry Knowledge:

• Attend all sales meetings, product/ business updates and training courses as required by management.
• Keep updated with new motor industry trends with self-study of relevant reading material.
• Any ad hoc admin/ other responsibilities as and when required, as per management discretion.