With a turnover of more than 7.9 billion euros, access to 46 of the continent's 54 countries and 22,600 employees. CFAO is a major player in the fields of mobility, health, consumer goods, infrastructure and energy.
A partner of major global brands, the Group operates across the entire value chain - import, production, distribution - according to the bes...
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Good verbal and written communication skills in English.
KEY DUTIES AND RESPONSIBILITIES:
Answer all incoming calls promptly and courteously and make outgoing calls on request.
To ensure that incoming calls are connected in the shortest possible time.
Assist incoming callers by giving information requested and redirecting calls where necessary.
Take messages and ensure dispatch and receipt thereof.
Report telephone/PABX faults and ensure that technicians tend to the problem.
Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
Arrange schedule of relief operators during off duty time.
Ensure clean, neat and tidy appearance of reception area to ensure proper image of dealership is maintained.
Maintain a neat personal appearance and friendly manner at all times.
In instances where customers express dissatisfaction with any of the company's services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
Issue receipts for all cash and account payments.
Ensure that cash from parts and service departments are received on time, the cash checked and receipts issued.
Ensure that all monies are locked away safely.
Total the receipts book and bank all payments daily.
Ensure that petty cash is recorded properly and reimbursed regularly.
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