Recent Vacancies at MTN

RESPONSIBILITIES

The Senior Consultant: Business Development role is responsible to achieve the following objectives:

Strategy Support and Implementation:

• Execute on the comprehensive business development strategy specifically tailored to the enterprise, core mobile and related adjacencies and platform business.
• Provide insights into shaping the organisational long-term corporate strategy through strategic foresight, innovation, communication and knowledge sharing that includes new product development, diversification and new market penetration opportunities.
• Continuously analyse the business landscape to identify opportunities for growth and innovation.
• Provide intelligence, assisting business to maintain competitive edge and drive sustainable growth.
• Apply systematic approach and execution of M&A lifecycle for the successful delivery of initiatives and opportunities.
• Leverage specialised knowledge and expertise in telecommunications trends, technologies, and market dynamics to create and implement targeted business development strategies.

Operational Delivery:

• Manage end to end projects for Group and Opcos by leading cross functional teams, managing budgets and delivery milestones for assigned projects. 
• Identify, analyse and evaluate business opportunities both in platform and enterprise business as well as complementary industries such as internet service providers or the telecommunications retailing/distribution environment, adjacent or complimentary businesses, new business platforms and new business opportunities.
• Coordinate due diligence processes with multi-disciplinary teams across various Opcos and business entities.
• Assist with the appointment and coordination of external advisors.
• Plan and/or Coordinate execution of transactions including coordination of legal, tax, accounting, technology and commercial issues into final legal documentation.
• Plan execution of transactions including sequencing of legal, tax, accounting and commercial issues into final legal documentation.
• Present views of the financial implications including deal structure, valuation, potential financing/tax structures for opportunities.
• Ensure market conditions are assessed, identifying potential buyers or investors, conducting valuation analyses, negotiating terms, and managing the transition process where acquisition or exit opportunities are identified and pursued.
• Ensure that all required documentation is collected and available as defined by the various contracts.
• Review and identify key risks, issues, and dependencies and set mitigation actions associated with project delivery.
• Conceptualize and apply judgment across several financial, operational, compliance, and cross functional areas, ability to assist in influencing and managing expectations of stakeholders.
• Assist with the appointment and coordination of external financial advisors.
• Work with bid teams on new licence bids in respect of valuation and determination of shareholder consortia and shareholder investment structure.
• Support the team in preparation of Board and Exco submissions on respective transactions.
• Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas.

Continuous Improvement

• Continuously monitor and analyze performance metrics to identify areas for improvement and optimization.
• Iterate and refine strategies based on feedback and market insights to enhance competitiveness and profitability.

Staff and Leadership Management

• Enable a culture of strong collaboration and effective team working.
• Ensure open communication channels with teams and support change management interventions where necessary.
• Encourage knowledge transfer through the implementation plans and drive continuous improvement philosophy.
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

QUALIFICATIONS

Education:

• Minimum of 4-year tertiary degree in Finance/Business/Telecoms Engineering Degree.
• CA (SA) / ACMA (CIMA) preferred.

Experience:

• Minimum 5 years of relevant experience in M&A Management role or in Capital Investment.
• Proven track record of successful M&A activities focusing on business development.
• Experience in strategic planning and strategy implementation.
• Experience in Global/Emerging Markets.
• Experience with managing various stakeholders and deadlines.
• Experience in leveraging AI tools is advantageous.

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RESPONSIBILITIES

The Consultant: Finance Business Partner role is responsible to achieve the following objectives:

Strategy Implementation

• Assist Senior Manager in the formulation of strategy, budget and planning activities for the business unit whilst ensuring alignment with Group.
• Apply standard methodology and valuation techniques to determine business case and investment opportunities.

Financial Analysis and Business Evaluation

• Provide analysis and develop insights to business unit on cost leadership initiatives including resource allocations, within the business vertical.
• Deliver comprehensive financial analysis, guidance, and financial support to the business.
• Demonstrate a proactive approach by closely monitoring business performance, conducting in-depth analyses, and providing valuable insights to inform critical decision-making processes.
• Monitor and analyse business risk evaluation and mitigation measures, in conjunction with the risk and compliance function.
• Provide financial evaluation on various proposals for investments, capex and opex items. Assess anticipated risk and returns to evaluate viability and profitability.
• Provide bid calculation tools and verify alignment with forecasts.

Operational Delivery

• Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
• Develop new / existing product commercial and financial feasibility assessments to arrive at go-no-go decisions and investment potential.
• Generate ad-hoc analysis to develop revenue, margins and frame contracts.
• Assist in product pricing, tariffs, channel evaluations.
• Develop and report on actual product performance.
• Apply proprietary models to evaluate ATB and BTL related expenditures.
• Lead transformational projects for business units, specifically focusing on finance systems enhancement and evolution. 
• Align with FP&A function on performance management methodology, process and protocols.
• Conduct scenario analysis and modelling to arrive at realistic and planned targets for achievement.
• Identify appropriate sources and channels to derive performance-related data.

Continuous Improvement  

• Drive innovation and optimization initiatives within finance systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
• Analyse potential issues and risks to enable early resolution and course corrections.

Performance Monitoring and Reporting

• Monitor and report on progress of budget, plans and forecasts for the business unit.
• Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
• Monitor performance parameters by applying standard sources for measurement, to evaluate ongoing success of such decisions.
• Monitor, perform deep-dive root cause assessments to improve financial performance.
• Develop and report on actual operating expenditure performance against the budget and forecast to ensure monthly budget tracking and reporting.

QUALIFICATIONS

Education:

• Minimum 4-year degree in Finance.
• CA (SA) / ACMA (CIMA) preferred.

Experience:

• Minimum 3 – 5 years’ professional experience.
• Experience in financial planning and analysis, P&L, Operational and Cost Management experience.
• Experience using financial systems and various modules.
• Proven success in delivery of high-quality analytics.
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

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Key Deliverables

Strategic Implementation 

Contribute to the development and implementation of the functional strategy for the Finance Operations department
Develop goals, tactical strategies, and plans needed to achieve the Finance Operations department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
Align operational planning against the strategic intent of the division with agreed business outcomes.
Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.
Accounts Payable (Leases, Utilities, Opex and Capex)

Ensure the most efficient process is adopted for automated invoice processing, and payments runs are managed in a way that optimises the working capital profile of MTN SA
Ensure that all procure to pay operational processes, procedures and policies are in place, updated and adhered to
Ensure that staff do accurate and timely payments (rule based) to suppliers
Support the negotiation with vendors to receive better terms and discounts to increase company profit and avoid unnecessary finance charges
Automate any manual accounting and financial reporting or analysis with accounting software
Assure the review of automated recons to ensure that invoices are properly recorded and matched
Compile, analyse, and report financial information to management and government agencies
Ensure automated aged creditor reports (with real time visibility) are regularly reviewed and areas of risk are identified and communicated to financial control teams with actions agreed for resolution
Support the maintenance of dashboards and reports using Power BI and Tableau that demonstrates key metrics against Payment Term Adherence initiatives
Responsible for data aggregation, manipulation, and reporting
Oversee system driven issue management & resolution processes, invoice quality and payment administration
In-depth understanding of P2P Tech functionality, best practices, and trends in the area of Procure to Pay
Propose and lead initiatives to drive improved metric performance and the automation of systems and processes within Procure to Pay
Design, create and maintain relevant documentation to support the procure to pay processes including training material
Responsible for Data quality control and management/validation, analyze various forms of data (e.g., raw data, base data, and metrics), provide reports and interpret results
Responsible for submitting AP funding requests (forecasts) to Treasury and confirming actuals   
Perform month-end close procedures (Balance Sheet Reconciliations, Working Capital Commentary, Month-End Results Commentary)
 

Accounts Receivables (BTS and BRC Revenue Leases)

Lease and Revenue Recovery Management

Understand leases and associated charges.
Drive loading of Revenue Leases and invoice processing.
Review revenue recovery reconciliations (revenue recoveries/revenue share).
Collaborate with AP Team on creditors' amounts due related to revenue recoveries and revenue share.
Prepare balance sheet reconciliations.
Perform month-end variance analysis on BRC accounts.
Issue Statements/Invoices to Lease Customers for revenue recoveries/revenue share.
 

Customer Interaction

Follow up on outstanding payments with customers (recoveries).
Liaise with business units on changes in Revenue Leases.
Ensure completeness and accuracy of leased items invoiced to Lease Customers.
Collaborate with the Real Estate Team regarding revenue recoveries on sub-leases.
Review interconnect set-off reconciliations.
Ensure timely submission of interconnect charges to and from MTNSA.
Coordinate with the revenue team on interconnect charges to be set off.
Address queries related to revenue recoveries, revenue share, and net interconnect charges.
 

Governance and Risk Management

Strictly follow and ensure team compliance of relevant policies and procedures.
Ensure effective Service Level Agreements strategies are in place to support the business.
Implement proper controls and processes to minimise revenue leakage.
Ensure proper controls are in place to manage financial and operational risks across the business. 
Act in accordance with the Delegation of Authority.
 

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget. 
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management

QUALIFICATIONS

Education: 

• Minimum of 3-year financial degree
• Fluent in English
• Relevant certification / accreditation / membership with professional body as required for role     

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization 
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Lease and utility expense management (advantageous)
• Advanced knowledge of Excel and PowerPoint
• Financial systems skills – Oracle, Hyperion, ERP, etc (advantageous)
• Presentation and interpersonal skills

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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)     

Input into Operational Planning

• Input into the long-term plan (1-2 years) for the Enterprise Operations Contact Centre
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Contribute towards continuous improvement and innovation at process and procedure level 
• Input into identifying ways to fine tune systems in line with changing work practices
• Recommend ways to exploit new opportunities to grow the business further
• Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
• Plan for resources against shrinkage
• Plan for staff training and development
• Planning of contact centre activities
• Supervise all work relating to tickets linked to the OPCO’s that the supervisor is assigned to. Ensure it gets the necessary attention. 
• Act as 1st line escalation for all OPCO’s assigned to you

Operational Coordination

• Ensure that TCOE Operations benchmarks are attained as defined by the Manager
• Supervise TCOE Ops Agents to react to all queries effectively and promptly i.e UCC, IOT, Cloud Security etc…
• Ensure First Call Resolution as far as possible
• Ensure that the correct actions and escalation procedures are properly adhered to
• Handle escalated queries from clients, account managers and Global service managers as well as keeping TCOE Management updated and informed on progress
• Provide on-the-job training and guidance to TCOE Ops resources 
• Assist staff in the diagnosis of difficult Incidents/tickets. 
• Provide ideas and feedback on software, tools, procedures, and improvements in the TCOE Operations environment
• Develop technically and personally through attendance of technical and inhouse training sessions
• Promote a service-oriented work environment
• Perform quality checks and monitor calls on an ad hoc basis
• Provide second tier support and third-party support
• Directly supervise and co-ordinate day to day technical operational activities 
• Ensure that all SLA’s with internal and external suppliers are adhered to
• Monitor telephonic service levels and take action as required
• Evaluate situations and determine the best methods to reach defined outcomes
• Coordinate gather all resources to deal with escalations effectively
• Provide reporting and statistical analysis to management for decision making around staffing, training, agent performance, etc
• Perform daily controls related to performance, productivity, risk, etc.

Customer Service

• Understand customer needs and input into the development and fine-tuning of systems accordingly
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer queries are attended to and resolved within agreed SLA’s 
• Ensure that customer expectations are managed and that the customer is satisfied with the service
• Act as 1st line escalation for EBU and Customers 

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Prepare daily, weekly, and monthly management reports 

Job Requirements (Education, Experience and Competencies)     

Education: 

• Minimum of 3 year degree/diploma in Information Systems or Computer Science. 
• Relevant certification / accreditation (e.g. ITIL V3) 

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• At least 3 years technical/IT customer services experience in the telecoms industry
• At least 3 years of leadership experience in similar positions, in fast-moving industries
• Experience in a contact centre environment is an added advantage