The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the Dep...
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Duties and Responsibilities:
User Education
- Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
- Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.
Information Specialist Support
- Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
- "Supports the Information Specialist in training the Information Centre Student Assistants.
Information Centre Administration
- Assists students and lecturers with research by searching for relevant articles and research material.
- Provides guidance to students on academic writing.
- Requests lecturing material from Publishers and sources additional material for Academic staff.
- Monitors the performance of all functions of Information Centre automated Information Centre systems.
- Updates new books on the Sirsi Dynix to ensure accurate record keeping.
- Compiles journal content pages relevant to specific schools including newspaper articles.
- Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
- Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.
Provision of Information Services
- Facilitates academic support and training sessions on our digital learning platform.
- Supports academic staff with research and sourcing academic material.
- Conducts class visits and live interactive training sessions for students and lecturers.
- Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.
Information Centre Resources Marketing
- Designs interactive posters to market Information Centre resources on campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager.
- Promotes Information Centre resources on various platforms using creative digital tools.
- Markets teaching and learning resources to lecturers.
- Presents information about teaching and learning resources and information services during information sessions.
Minimum Qualification Requirements:
- Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science. Must have professional registration with LIASA.
Minimum Experience Requirements:
- Minimum of 1 year of experience as an assistant librarian in a small to medium sized facility within an education environment and experience in academic compliance, functions / activities experience within a Higher Education environment.
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Key Performance Areas:
- Lecturing/Facilitation
- Marking
- Student support
- Research Supervision
Competencies Required:
- Communications skills
- Organisational skills
- Time management
Minimum Qualification :
For Specialised Physiotherapy Modules:
- A Master’s degree in Physiotherapy / Rehabilitation Sciences / Clinical Sciences related to physiotherapy.
- Registration and compliance as a professional physiotherapist with the Health Professions Council of South Africa (HPCSA).
- Preferred: At least two years of lecturing experience in physiotherapy and clinical physiotherapy, as well as clinical supervision and mentoring experience.
For Professional Health Development Modules:
- A Master’s degree in Physiotherapy / Health Sciences / Public Health / Education (with a focus on Health Sciences or Professional Development).
- Registration and compliance as a professional physiotherapist with the HPCSA.
- Preferred: At least two years of lecturing experience and experience in professional development and student supervision.
For Anatomy and Physiology Modules:
- A Master’s degree in Anatomy / Physiology / Biomedical Sciences / Health Sciences / Physiotherapy or a related allied health discipline.
- Preferred: Experience in anatomy labs, clinical practice, and at least two years of lecturing experience in higher education.
For Medical Microbiology & Anatomical Pathology Modules:
- A Master’s degree in Pathology / Microbiology / Biomedical Sciences / Health Sciences.
- Preferred: Experience in clinical microbiology or pathology laboratories and at least two years of lecturing experience.
For Pharmacology Modules:
- A Master’s degree in Pharmacology / Clinical Pharmacology / Biomedical Sciences with a pharmacological focus / Medicine / Pharmacy.
- Preferred: At least two years of lecturing experience and professional experience in clinical pharmacology, medicine, or pharmaceutical sciences.
For Research Methodology in Healthcare Modules:
- A Master’s degree in Research Methodology / Healthcare Sciences / Physiotherapy / Medicine / Public Health / Epidemiology.
- Preferred: Research expertise, proficiency in statistical tools, and at least two years of experience in teaching and supervising research projects.
Work Experience:
- Lecturing experience in the specific modules within the Bachelor of Physiotherapy programme would be advantageous.
- Must be registered and compliant Physiotherapist with the HPCSA, with experience in professional development in terms of supervising physiotherapy students and mentoring during clinical placements.
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Duties and Responsibilities:
Student Application & Admission Administration
- Collaborates with the campus student retention team to generate student admissions related queries.
- Follows up with the campus retention team for missing student information in order to finalise all student admissions related queries.
- Evaluates retention student admissions against the set admission criteria and communicates the appropriate outcomes.
- Liaises with the campus student retention team during the admission evaluation process and assessment.
- Escalates admission queries to the Senior Admission Officer and Office of the Registrar.
- Liaises with the campus Head Academic Operations on the management of declined admissions and expired offers
- Documents management and issuance of appropriate admission letters.
- Checks the accuracy of student registration information on an ongoing basis.
- Determines conditions associated with student admission and follows up on them thereafter.
- Determines the eligibility of the admittees onto academic programmes.
- Tracks student admissions through to registration.
- Reports on admission progress to the Senior Admission Officer and Head: Academic Operations
- Adheres to established service level agreements of the admissions process set by the organisation.
- Works with the Finance department on finance related issues of admission.
- Works with the Senior Admission Officer to ensure admission compliance for the campus.
- Works with the Academic Operations Manager on national admission projects.
Student Registration Administration
- Checks pre-requisites for 1st to 2nd semester
- Verifies registrations against the admission criteria
- Checks the accuracy of student registration information on an ongoing basis
- Manages the de-registration and transfer process, and thereafter sends to the Finance department for processing.
- Follows up on all outstanding documentation and uploads once received.
- Determines eligibility and captures academic credits.
- Determines maximum completion time and credit load of such registrations.
- Maintains student records for a period of two years before archiving the files in line with the data retention regulations of the Protection of Personal Information Act (PoPIA).
- Ensures compliance of international students from a document perspective.
- Adheres to the International Student Policy/Procedure and updates reports regularly.
- Re-audits all registration files in line with the stipulated deadline for the Data Verification Report.
- Re-audits all registration files by the audit date stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF)
- Tracks and monitors conditional admissions throughout the year such as one module outstanding / Universities South Africa (USAF) / South African Qualifications Authority (SAQA) / combined.
- Adheres to the established service level agreements of the registration process set by the organisation.
- Drafts letters for current students such as; Proof of Registration letters, Travel letters, Medical Aid letters, Universities South Africa (USAF) letters, SAQA letters and Study Permit letters.
Graduation
- Determines eligibility of the graduation cohort including late graduation.
- Identifies and advises of any students who are graduating outside of their graduation year (exception graduates).
- Verifies student information for prospective graduates.
- Prepares Short Learning Programme (SLP) and Corporate offer certificates.
- Checks the graduation programme for sign off.
- Ensures that graduation timelines are met.
- Facilitates qualification certificate re-prints.
Ticket Management
- Processes assigned admission, graduation & registration tickets received face-to-face or via Assist
Reports & Other
- Facilitates continuous communication with the Assistant Registrar in relation to resolving the Registrar related queries
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Admission Centre
- Performs other ad hoc administrative and/or reporting duties as and when required
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience (ideally with admissions experience).
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Duties and Responsibilities:
Lecturing
- Lecture on Management specific programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students.
- Tracking student success and implementing support interventions where required.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.
Minimum Education Requirements:
- Masters degree or currently in the process of completing a master’s degree in Business Management or related discipline - MBA, MBL, Master in Strategic Management etc).
- If currently studying towards a Masters, an Honours qualification in a Business Management related discipline is required.
Minimum Work Experience Requirements:
- Minimum of 5 years Teaching and Learning experience (preferably in teaching environment)
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Duties and Responsibilities:
Academic Leadership & Campus Support
- Assist with reviewing academic results of all students within the School on campus and implement an appropriate teaching and learning strategy for "At risk" students and "At risk" modules.
- Academic counselling and support to students within the School.
- Support the development of new programmes for accreditation.
- Support development of academic material and assessments on programmes within the School by acting as developer, module leader, moderator or head of programme for the Central Academic Team (CAT).
- Provide support to the campus marketing team with specialised knowledge of the programmes with the School.
- Assist with plagiarism offences and disciplinary procedures.
- Involvement in, and management of, academic support and administrative duties during the campus registration period.
- Assist with the student tracking process.
- Conduct Student consultations.
- Be an active members and/or Chairperson/s of Engineering Committees.
- Assisting the School with Teaching & Learning initiatives.
- Assist on accreditation visits, such as ECSA, CHE and BAC.
Industry, Professional Management & Building Partnerships
- Develop and maintain relationships with professional industry to support placement of students, bursaries and sponsorships and access to professional expertise.
- Facilitation of and involvement in professional and scholarly activities e.g. Conference Papers and Higher Degree Studies.
- Organise campus events for the School to promote professional industry relationships.
- Actively engage with the ECSA and relevant professional bodies, such as SAICE, SAIEE and SAIMechE.
Lecturing
- Lecture on engineering-related programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.
- Supervision on Capstone Design and Research Modules.
Student Development & Campus Support
- Assisting with academic development and support for a specific programme and its students.
- Tracking student success and implementing support interventions where required.
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
- Assisting in the coordination of the engineering learning centre (ELC) (teaching assistants/ tutors).
- Assist in the coordination of the engineering society focusing on student industry engagement.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE MSA achieving its annual research output targets.
Minimum Qualification Requirements:
- Minimum of a BEng and a Master of Engineering (NQF Level 9) in Civil Engineering.
- Registration as a Professional Engineer would be highly advantageous.)
Minimum Work Experience Requirements:
- At least 2 years of experience in Teaching and Learning (preferably in a tertiary education environment).
- Demonstrated experience in curriculum design and development.
- A record of research and publication in scholarly journals and/or conference proceedings.
- Must have an understanding of the regulatory framework and its impact on higher education and private colleges.
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Duties and Responsibilities:
Academic Leadership, Management & Campus Support
- Overall leadership and management of the School on campus.
- Manage the interface with the Head of School.
- Plan resource allocation for the academic operations of all programmes within the School on campus.
- Review academic results of all students within the School on campus and implement an appropriate teaching and learning strategy for "At risk" students and "At risk" modules.
- Manage academic counselling and support to students within the school on campus.
- Report on the academic performance of the School on the campus to Head: Academic, Campus Head and Head of School, and any other relevant national staff member.
- Drive the implementation of relevant teaching and learning initiatives within the School on campus.
- Support the development of new programmes for accreditation.
- Support development of academic material and assessments on programmes within the School by acting as developer, module leader, moderator or head of programme for the Central Academic Team (CAT).
- Performance management and development of permanent academic staff within the School on campus.
- Manage lecturer development in consultation with the Teaching and Learning specialist.
- Ensure representation of the school on the Programme Co-ordination Committee (PCC) calls.
- Discipline Module Support role.
- Support the Teaching & Learning Specialist in the management of the peer review process and the internal moderation model.
- Provide specialist support to the campus senior management team for all programmes within the School.
- Provide specialist support to the campus operations team responsible for the operation of all programmes within the School on campus.
- Lead the recruitment, selection, and appointment of the academic team of the School within the campus.
- Provide support to the campus marketing team with specialised knowledge of the programmes with the School.
- Manage the Development Task.
- Manage plagiarism offences and disciplinary procedures.
- Manage and oversee the school's role in National/campus initiatives, such as Summer School, Saturday School, Speed Week, RESTART, 6 Week Student Engagement Programme, Numeracy Tutorial Sessions, Elevate.
- Involvement in, and management of, academic support and administrative duties during the campus registration period.
- Supervision of students on Honours programmes (where applicable).
- Manage the student tracking process.
- Conduct Student consultations.
Industry, Professional Management & Building Partnerships
- Develop and maintain relationships with professional industry to support placement of students, bursaries and sponsorships and access to professional expertise.
- Facilitation of and involvement in professional and scholarly activities e.g. Conference Papers and Higher Degree Studies.
- Organise campus events for the School to promote professional industry relationships.
- Represent The Independent Institute of Education (The IIE) and The IIE's Varsity College at professional institutions, on external partner faculty boards and other relevant committees.
Lecturing
- Lecture up to 100 hours OR 2 modules per semester (including supervision). If engaged in approved formal research activity then you will be required to lecture 1 module per semester.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets.
Minimum Qualification Requirements:
- Masters or equivalent in relevant School (NQF Level 9) in Education.
Minimum Experience Requirements:
- Minimum of 5 years Teaching and Learning experience (preferably in teaching environment).
- Must have an understanding of the current regulatory framework and its impact on higher education and private colleges.
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Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- Supports the Senior Student Relations Specialist, Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme Information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.
- Captures details of all student contact made by the Student Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Student Relations Specialist where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Student Relations Specialist where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience.
- 1 year of operational management/ project management experience.
go to method of application »
Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- Supports the Senior Student Relations Specialist, Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme Information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.
- Captures details of all student contact made by the Student Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Student Relations Specialist where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Student Relations Specialist where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience.
- 1 year of operational management/ project management experience.
go to method of application »
Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- Supports the Senior Student Relations Specialist, Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme Information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.
- Captures details of all student contact made by the Student Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Student Relations Specialist where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Student Relations Specialist where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience.
- 1 year of operational management/ project management experience.
go to method of application »
Duties and Responsibilities:
Quality Assurance
- Manages the academic delivery on campus in collaboration with the Head: Academic
- Oversees the implementation of academic and related policies in conjunction with the Deputy Head: Academic Operations
- Ensures compliance (policy and other) within all areas of academic operations
- Maintains and develops relationships with all stakeholders including students, parents, lecturers and other staff and ensures resolution of queries within a committed time frame
- Approves all departmental documentation distributed to student and external stakeholders in line with the approval process of the brand
Operational Programme Management
- Works closely together with Head: Student Experience and Head: Academic in all areas of responsibility to maintain open communication regarding programme delivery and the student and lecturer experience e.g. at risk meetings
- Highlights any challenges found in relation to programme material and assessments with the outcome of achieving an improved student and lecturer experience
- Ensures proper sign off of all students eligible for graduation in line with the required standards for the qualification
Student Support
- Ensures the operational needs of a student are handled timeously and are responded to by the relevant Academic Operations staff in accordance with a student centred approach
- Represents the Academic Operations department on the Vega Voice Committee
- Responsible for student retention in collaboration with the Head: Academic
Independent Contractor (Lecturer & Invigilator) Operational Support
- Management of any liaison with the Academic team regarding any lecturer concerns which may arise from student consultations
- Ensures all lecturer requirements are met regarding the operational delivery of programmes in conjunction with the various Centres of Excellence
- Works closely with the Head: Academic in ensuring lecturer allocations are completed timeously so the timetabling process may begin in accordance with the timelines that support the timetabling project in line with programme start dates
- Holds the role of 2nd line approver for all invigilator claims/timesheets
Departmental Management
- Manages operational reviews and guides the process of identifying and correcting areas of operational risk
- Co-ordinates The Independent Institute of Education (The IIE) requests, e.g. implementing a policy change
- Assists the Head: Academic in the compilation of the academic operations budget regarding allocation of groups in relation to campus targets and the accommodation schedule
- Responsible for campus compliance in respect of Group Internal Audits or any other audit which may present operational compliance and manages improvement plans
- Performs general management duties including managing staff performance, overtime, staff leave and staff morale etc
- Recruits, trains and develops specific skills required in the different Centres of Excellence and Student Reception
- Manages Academic Operations meetings including drawing up agendas and chairing the Academic Operations meetings
- Manages focus group sessions with the different centres where challenges and improvements on existing processes are discussed
- Responsible for the efficient running and service delivery of the various Centres of Excellence as well as to ensure that all student queries are resolved in a timeous and efficient manner
- Ensures that all policy updates are communicated to the Customer Relations Centre and that students are informed accordingly
- Responsible for providing training and onboarding of new and existing staff within the Centres of Excellence (where applicable)
- Recruits staff for all Centres of Excellence (where applicable)
- Implements strategies to accommodate growth, improved student experience and eliminate risk within Academic Operations
- Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Academic Operations department
- Acts as an Investigating Officer in investigating any complaints of a disciplinary nature
Minimum Qualification Requirements:
- Minimum of Advanced Diploma or Bachelors Degree (NQF Level 7)
- Postgraduate qualification advantageous
Minimum Work Experience Requirements:
- Minimum of 5 years management experience
- 4 years academic operations experience
go to method of application »
Duties and Responsibilities:
Student Application & Admission Administration
- Collaborates with the campus Student Recruitment team to generate student admissions related queries
- Follows up with the Student Recruitment team for missing student information in order to finalise all student admissions related queries.
- Evaluates student admissions against the set admission criteria and communicates the appropriate outcomes.
- Liaises with the campus Student Recruitment team during the admission evaluation process and assessment.
- Escalates admission queries to the Admissions Manager.
- Liaises with the campus Student Recruitment team on the management of admission waitlists.
- Liaises with the campus Student Recruitment team on the management of declined admissions and expired offers and the issuing of new offers of study.
- Documents management and issuance of appropriate admission letters.
- Determines conditions associated with student admission and follows up on them thereafter.
- Determines the eligibility of the admittees onto academic programmes.
- Tracks student admissions through to registration.
- Reports on admission progress to the Head: Student Recruitment & Sales Operations Manager (Distance & Admissions).
- Adheres to established service level agreements of the admissions process set by the organisation.
- Works with the Finance department on finance related issues of admission.
- Works with the Admissions Manager & Sales Operations Manager (Distance & Admissions) to ensure admission compliance for the campus.
- Works with the Admissions Manager on national admission projects.
Student Registration Administration
- Applies necessary holds on student accounts based on outstanding documentation or conditional admissions
- Verifies registrations against the admission criteria.
- Responsible for completing all School of Education counselling documentation prior to admission approval to ensure students are registered for the correct FAL/diadactic modules. All counselling documents must be uploaded to the applicant profile before admission is approved
- Manages the new student transfer process in conjunction with Head: Student Recruitment, Marketing Assistants and other relevant stakeholder, and thereafter sends to the finance department for processing (from admission to registration).
- Processes new student SLP & NQP registrations as required by Head: Student Recruitment
- Takes ownertship of the external credit application process for new students once application has been submitted - supports student with application to the Hub and responsible for follow up until outcome is received by student
- Checks the National Senior Certificate (NSC) exception reports on a weekly basis.
- Follows up on all outstanding documentation and uploads once received.
- Ensures compliance of international students from a document perspective.
- Adheres to the International Student Policy/Procedure and updates reports regularly.
- Re-audits all registration files in line with the stipulated deadline for the Data Verification Report.
- Re-audits all registration files by the audit date stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF) qualifications, study visas and all conditional acceptance - including remarks, international Students and all outstanding documentation.
- Tracks and monitors conditional admissions throughout the year such as Universities South Africa (USAF) / South African Qualifications Authority (SAQA) / combined National Senior Certificate (NSC ) / study visas and all other ad hoc conditional admissions.
- Adheres to the established service level agreements of the registration process set by the organisation.
Reports and Other
- Responsible for training all new student recruitment staff and continuous upskilling of sales team as changes to admission criteria/processes occurs
- Facilitates continuous communication with the Assistant Registrar in relation to resolving the Registrar related queries.
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to new student admissions.
- Performs other ad hoc administrative and/or reporting duties as and when required.
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience (ideally with admissions experience).
Method of Application
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