Jobs Openings at Ares Holdings

Job Summary

VANS Vall mall  is looking for Assistant Store Manager to join their team.

Apollo Brands Pty Ltd, the distributers for Under Armour in South Africa, are looking for an experienced and enthusiastic Assistant Store Manager to join their dynamic team.

Working with the VANS team is demanding, challenging and rewarding, no matter what you do, you see every day and every project as an opportunity and a chance to push your field forward. In every store and every office, VANS is building teams where everyone is an MVP and together, they tackle every challenge head on.

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

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KEY ACCOUNTABILITIES

• The outputs / results / outcomes you are accountable for delivering:

KEY ACCOUNTABILITY 1: PURPOSE, VALUES, CULTURE:

The alignment of all Stores people behind a clear purpose, values and strategy to ensure a consistent Brand-aligned Customer experience.

• Communicate Business Purpose & Values
• Communicate and drive Retail strategies and operational goals
• Ensure that all stores people have a clear and consistent focus
• Drive consistent, Brand-aligned customer satisfaction
• Morale
• Commitment
• Alignment
• Work quality
• Focus
• Culture.

KEY ACCOUNTABILITY 2: RETAIL OPERATIONS:

Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures.

• Ensure that all operational activities support an efficient, easy Customer experience
• Ensure that facilities, equipment, tools, systems, security and physical environment is conducive to optimum performance
• SOP’s in place
• Adherence to SOP’s
• OHSA adherence
• Legislative Compliance
• Audit Reports
• Quality of on-site work
• ‘Housekeeping’
• Customer experience
• On-site cost control
• Ensure that Stores SOP’s are well and consistently communicated
• Facilitate appropriate technical/functional training
• Ensure that Store managers have the requires tools to manage well
• Facilitate effective engagement between Stores & HO
• Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
• Ensure that the necessary occupational health & safety regulations are adhered to
• Submit weekly & monthly reports as required
• On-site loss management

KEY ACCOUNTABILITY 3: PEOPLE:

Ensuring that the performance and productivity of people is optimized.

• Ensure that stores are well staffed and that contingencies are in place
• Ensure role clarity and effective goal-setting
• Drive in-store Training Programme to build front-line capability
• Monitor the application of the ‘HR Value Chain’ & adherence to people-related SOP’s
• Submit weekly and monthly reports as required
• In-store Product knowledge
• Level of Customer service
• HR Metrics
• Retention
• Role accountability
• Performance & productivity
• Adherence to HCM SOP’s, including BCEA, LRA, EEA, WCA, etc.

KEY ACCOUNTABILITY 4: FINANCIAL MANAGEMENT:

Ensure that the key financial indicators reflect good stores health.

• Manage financial performance parameters, goals and targets
• Drive Country plan for Area
• Drive revenue, quantity, margin and operating income targets
• Submit weekly and monthly reports as required
• Ensure that the relevant regulatory / statutory requirements are adhered to e.g. VAT, Employee PAYE, etc.
• EBITDA
• ROGA
• PBT
• Income Statement health
• Balance Sheet
• Audit Reports

KEY ACCOUNTABILITY 5: SALES & MARKETING:

Growing market share through the retention of existing customers, acquisition of new customers and the maximization of their spend.

• Brand management
• Key customer relationship management
• Public relations
• ‘Ambassadorship’
• Implement promotional initiatives as required
• Ensure that VM standards are adhered to
• Ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping
• Customer feedback
• Customer retention
• Customer base growth
• Productivity of product segments
• In-store product knowledge
• Overall visual impact of stores

REQUIREMENTS:

• Grade 12 or equivalent
• 2 – 3 years experience in a similar position
• Driver’s license code B
• Must have your own reliable vehicle
• Tertiary qualification (Advantageous)

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Job Summary:

• This role will liaise and collaborate closely with e-commerce, Manufacturing, Planning, Distribution, IT and partners to ensure all service expectations are met.

Key Responsibilities

E-commerce Strategy

• Execute seasonal strategies to support and meet revenue and margin targets.
• Determine specific product category opportunities to maximise growth areas.
• Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers.
• Develop and continuously optimise the e-commerce marketing.

Operational Partnerships

• Planning
• Supply Chain
• Global digital
• Merchandising
• Retail
• Supply chain and Marketing

Lead

• Manage Customer Service
• Manage the online fulfilment team on a day- to - day basis.

E-commerce Reporting and Analytics

• Analysis and reporting of the e-commerce related performance
• Monitoring and evaluation of users' behaviour to derive suggestions for improvements.
• Meet all global reporting requirements (KPI, Data, and Performance) as and when needed.

Requirements:

• Relevant Tertiary education
• 3+ years’ experience in a similar role
• Experience in online planning or buying.

Critical Competencies:

• Strong understanding of website design, development, and tracking
• MS Office proficiency
• Comprehensive understanding of Customer Service

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Job Summary

VANS Vall mall  is looking for Assistant Store Manager to join their team.

Apollo Brands Pty Ltd, the distributers for Under Armour in South Africa, are looking for an experienced and enthusiastic Assistant Store Manager to join their dynamic team.

Working with the VANS team is demanding, challenging and rewarding, no matter what you do, you see every day and every project as an opportunity and a chance to push your field forward. In every store and every office, VANS is building teams where everyone is an MVP and together, they tackle every challenge head on.

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Job Summary

• Responsible for full financial reporting function up to management account level, along with all statutory obligations in terms of VAT, income tax & PAYE. Will supervise the accounting team consisting of debtor’s controller, creditors clerk and POS clerk. Manage payments and assisting FM in cash flow forecasts. Preparation, analysis, and presentation of management accounts to FM.

Key Performance Areas

Cashbook

Review and oversight of the following

• General processing
• Credit card processing
• Petty cash processing
• Record journal entries

Data Capturing and Reconciliation

• Prepare reconciliations for each balance sheet account.
• Review cash & credit card account reconciliations
• Record journal entries
• Capture statutory returns: PAYE, SDL, VAT
• Capture payroll journals

Creditors Control

• Capture invoices
• Prepare payments.
• Record journal entries

Supervise Team

• Supervise the debtors and creditors clerk, including daily support, performance reviews and career planning.

General

• Assist with preparation of budget models.
• Managing UA account and preparing payment forecasts based on goods landed and due.
• Weekly review of FEC and additional cover forecast based on statement and forecast inbound report. Monitor forward exchange contract expiry dates and notify CFO to extend/draw down.
• Assist auditors with any queries arising in the audit.
• Assist with any adhoc duties!

Reporting

• Preparation of monthly management accounts including presentation and analysis of accounts to FM
• Cash flow weekly template updates
• Weekly sales tracker preparation and margin review
• VAT return and liability reconciliation
• VAT turnover reconciliation (month and period to date)
• Sales system reconciliations - POS (Shopify and Cistech / new POS)
• Fixed asset register maintenance and General Ledger reconciliation
• Inventory valuation and reconciliation to General Ledger
• Assisting FM in monthly provisions
  • FX provisions based on shipment update, discount provision, stock write off provision, etc
• Payroll reconciliation SAGE to General Ledger (month and period to date)
• Rental Commitment schedule update and General Ledger reconciliation
• POS reconciliation – financial controller signing off on it daily.

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

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Job Summary

• Apollo Brands (Under Armour South Africa) is looking for a Stock Controller to join their Planning team on a 6-month contract. The role will assist the team with ensuring that all stock related movements are processed correctly.

Stores

• Ensure that store orders are accurately completed and checked. Within systems specific to each store.
• Maintain and assist AM's with Inter-branch transfers ensuring accuracy.
• Manage stocktakes, checking variances and coordinating with stores/AM's with maintaining accurate stock levels.

System Integrations

• Keep track of all integrations relating to stock in and out of stores (between ERP/Cargowrite/POS systems)
• Manage all sales integrations from POS systems to ERP system.

Reporting

• Analysis of potential problem stores and monitoring of accuracy.
• Tracing system problems that could be causing inaccuracies.

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Job Summary:

Responsible for building and optimising prescribed account customer relationships within a designated area (Coastal), with the goal of achieving sales and profit targets through effective planning, management and execution.

SALES MANAGEMENT:

• Responsible for achieving monthly, quarterly and annual sales targets by converting order books
• Responsible for the creation of budgets and forecasts, door growth targets and account plans for the wholesale channel within prescribed area.
• Management of sales pipeline and white space document to be constantly reviewed to ascertain market potential
• Conduct seasonal account reviews
• Work closely with marketing to identify trade marketing opportunities and incorporate into account plans
• Conduct store visits - own, customer and competitor - to review trends, customer specific issues and competitor activities to help formulate strategic plans and be proactive in reacting to market conditions
• Conduct seasonal sell-in meetings with account base to showcase new collections

STAKEHOLDER MANAGEMENT:

• Build trust and effective relationships with key stakeholders
• Provide account stakeholders with recommendations on product mix and performance of the brand through analysis of sales reports
• Proactively manage stakeholders against agreed SLA's

SUPPLY CHAIN, OPERATIONS MANAGEMENT & CUSTOMER SERVICE:

Build strong relationships with key internal stakeholders including supply chain, operations and customer service teams to ensure clear communication and understanding as it relates to;

• Open order reports
• Order deadlines
• Order book conversion
• Communication with local logistics on product movement, early and late
• Customer VAS requirements
• ATS reports

REPORTING:

• Weekly and monthly reporting on the wholesale sales forecast
• Seasonal analysis by account
• Quarterly business review reporting
• Request regular sell out from key accounts within your area.

QUALIFICATIONS AND REQUIREMENTS:

• Relevant tertiary qualification (Sales and Marketing)
• At least 3 years experience in a similar role
• Advanced Microsoft Office ability
• SAP experience advantageous
• A strong understanding of lifestyle/ action sports brands within the retail, wholesale and e-commerce sector is advantageous.
• Business and commercial acumen
• Ability to build strong and lasting relationships
• Ability to work independently, be a self -starter and manage your time efficiently.
• Budgeting and reporting skills

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 Key Responsibilities

Operations:

• Housekeeping
• Stock takes and stock replenishment duties.
• Point of sale control
• Opening and closing procedures
• Floor staff training
• Authorization of refunds, returns and rejects.
• Cash up and banking's

Team Management:

• Assisting Manager/supervisor in any area as per daily managing that might be required from you
• General staff control
• Reporting all staff and store problems to Store Manager or Regional Area Manager

Customer satisfaction:

• Excellent customer service
• Assist Manager with in house customer queries and problems.
• Customer queries

Company Values:

• Act Sustainably
• Celebrate the Wins
• Stand for equality.
• Love athletes
• Fight on together

Requirements:

• Grade 12
• 2 years’ experience as a sales assistant
• 1 year of Key Holding experience
• Demonstrated ability to achieve sales budgets.
• Extensive stock management experience

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Job Summary 

Online Order Process:

• Manage online, telephonic and email queries regarding customer orders
• Assist customers on processing product orders
• Banking details
• Follow up on parcels with warehouse and couriers
• Ensure all open orders are closed
• Meet deadlines and targets

Exchanges and returns:

• Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
• Processing returns for exchanges, replacements and refunds on product bought by customers
• Follow up on replacement dispatchments with warehouse and couriers
• Arrange for collections on return requests and ensure that the process is completed within relevant timeframes

Customer Service:

• Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
• Keep up to date with product information to resolve customer queries with detailed product information
• Investigate all customer complaints, action resolutions or feedback to relevant departments
• Generate repeat business through successful client follow-up and great customer service
• Discuss, analyse and resolve usability issues
• Respond to customer emails and office correspondence

Company Values:

• Delightfully Democratic
• People-Purposed Design
• Inherent Simplicity
• Imaginative Innovation
• Unapologetic Optimism
• Confidently Comfortable

General:

• Provide support to the team by ensuring all sales and service objectives
• Keep area clean and tidy
• Any other reasonable adhoc duties that may be required

Education and experience:

• Grade 12
• At least 2 years’ working experience within a South African retail or similar Customer Service environment.
• Experience with Zendesk ticketing advantageous.
• Experience working with 3rd party tools such as payment gateways and courier portals.
• Experience in using social media platforms, online platforms and live chat platforms.
• Understanding of Ecommerce environment
• Understanding of Website back-end portal