Retail Area Manager (Gauteng) at Ares Holdings

KEY ACCOUNTABILITIES

• The outputs / results / outcomes you are accountable for delivering:

KEY ACCOUNTABILITY 1: PURPOSE, VALUES, CULTURE:

The alignment of all Stores people behind a clear purpose, values and strategy to ensure a consistent Brand-aligned Customer experience.

• Communicate Business Purpose & Values
• Communicate and drive Retail strategies and operational goals
• Ensure that all stores people have a clear and consistent focus
• Drive consistent, Brand-aligned customer satisfaction
• Morale
• Commitment
• Alignment
• Work quality
• Focus
• Culture.

KEY ACCOUNTABILITY 2: RETAIL OPERATIONS:

Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures.

• Ensure that all operational activities support an efficient, easy Customer experience
• Ensure that facilities, equipment, tools, systems, security and physical environment is conducive to optimum performance
• SOP’s in place
• Adherence to SOP’s
• OHSA adherence
• Legislative Compliance
• Audit Reports
• Quality of on-site work
• ‘Housekeeping’
• Customer experience
• On-site cost control
• Ensure that Stores SOP’s are well and consistently communicated
• Facilitate appropriate technical/functional training
• Ensure that Store managers have the requires tools to manage well
• Facilitate effective engagement between Stores & HO
• Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
• Ensure that the necessary occupational health & safety regulations are adhered to
• Submit weekly & monthly reports as required
• On-site loss management

KEY ACCOUNTABILITY 3: PEOPLE:

Ensuring that the performance and productivity of people is optimized.

• Ensure that stores are well staffed and that contingencies are in place
• Ensure role clarity and effective goal-setting
• Drive in-store Training Programme to build front-line capability
• Monitor the application of the ‘HR Value Chain’ & adherence to people-related SOP’s
• Submit weekly and monthly reports as required
• In-store Product knowledge
• Level of Customer service
• HR Metrics
• Retention
• Role accountability
• Performance & productivity
• Adherence to HCM SOP’s, including BCEA, LRA, EEA, WCA, etc.

KEY ACCOUNTABILITY 4: FINANCIAL MANAGEMENT:

Ensure that the key financial indicators reflect good stores health.

• Manage financial performance parameters, goals and targets
• Drive Country plan for Area
• Drive revenue, quantity, margin and operating income targets
• Submit weekly and monthly reports as required
• Ensure that the relevant regulatory / statutory requirements are adhered to e.g. VAT, Employee PAYE, etc.
• EBITDA
• ROGA
• PBT
• Income Statement health
• Balance Sheet
• Audit Reports

KEY ACCOUNTABILITY 5: SALES & MARKETING:

Growing market share through the retention of existing customers, acquisition of new customers and the maximization of their spend.

• Brand management
• Key customer relationship management
• Public relations
• ‘Ambassadorship’
• Implement promotional initiatives as required
• Ensure that VM standards are adhered to
• Ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping
• Customer feedback
• Customer retention
• Customer base growth
• Productivity of product segments
• In-store product knowledge
• Overall visual impact of stores

REQUIREMENTS:

• Grade 12 or equivalent
• 2 – 3 years experience in a similar position
• Driver’s license code B
• Must have your own reliable vehicle
• Tertiary qualification (Advantageous)