Trending Jobs at Accor Hotel

Job Description

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:          

• Working knowledge of, and hands-on involvement with, coordinating and servicing events, on and off property, including set up, bar service, food service 
• Assists F&B leadership with day to day tasks and projects
• Maintains close contact with client representative(s), guests and colleagues
• Clearly communicates with Rooms, Culinary, Stewarding and other departments both verbally and in writing
• Owns and follows up on requests from clients and colleagues
• Support food and beverage outlets

Qualifications

Your experience and skills include:

• Two years Food and Beverage experience as F&B Supervisor, shift lead, full-service restaurant manager or full-service assistant restaurant manager within a luxury property
• Strong organizational skills and ability to multitask
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Ability to work long hours, day and night, including weekends and holidays

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Job Description

Scope of Position:

• Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio).
• Provides a high standard of service both in terms of welcome and waitron service.

Specific duties, responsibilities & Key performance areas

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your supervisor or Hotel Management.

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Job Description

Scope of Position:

• Reporting to Executive Housekeeping, the Housekeeping Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner. 
• The Housekeeping Attendant is thereby contributing to a pleasant and positive Guest experience that will meet established standards of the Hotel.

Specific duties, responsibilities & Key performance areas

• Must know, understand, and demonstrate all Accor satisfaction standards
• Clean all mirrors and glasses; inside of windows; all vents in assigned areas stock all paper supplies in restrooms and storage closets; wipe, clean all marble and tables, dust all surfaces; keep all brass shiny, any cleaning that improves and maintains the Brand Standard of the hotel and property.
• Follow the signing in and out procedures for keys
• Vacuum carpets were needed, including rugs on service landing when needed or applicable
• Report all maintenance needs to the maintenance department
• Dust all upholstered furniture
• Wipe down all base boards when needed
• Perform all tasks using proper safety precautions
• Offers assistance to Guests and colleagues in a courteous manner
• Perform routine work or the same task daily
• Report Lost & Found items to the security office
• Maintain helpful, cooperative relations with fellow colleagues
• Maintain all public restrooms, insuring proper cleanliness and supplies
• Clean all public area, meeting rooms’ walls and doors
• Check and replenish all soap/lotion dispensers in public toilets
• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks
• To clean all walls lights/ceiling lights as required
• To assist with the removal of guestroom curtains for cleaning
• To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
• To report anything which could be classed as a Health and Safety hazard
• Responsible for pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc, as per Accor’s standards.
• Responsible for signing in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and mark all turned down rooms on their assignment paper
• Take accurate room status reports at the end of the shift
• Keep linen closets, supply closet and landing organized and clean
• Empty vacuum cleaner each time it is nearly full
• Reports any problems or questions to Supervisor assigned to your floor
• Offer assistance to guest and colleagues in a courteous manner
• To use “Cleaning in Progress” sign and keep the doors closed at all times, when making up rooms
• To call In Room Dining/Room Service for removal of trays/trolleys
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in on assigned floor or Vacant Rooms
• To report to the executive Housekeeper any mattress protector, blankets, bedspreads, valances in need of change
• To report any equipment malfunctioning which may be a Health & Safety hazard
• Maintain excellent grooming and uniform standards
• Read, Understand and follow all department policies
• Attend pre-shift briefing on each shift
• Ability to turndown set number of room per shift
• Other duties as assigned by management

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Job Description

Scope of Position:

• The Maintenance Coordinator is responsible for overseeing the daily maintenance operations, scheduling preventive maintenance, and coordinating repair activities to ensure smooth operations across all areas of the facility. This role involves communicating with the Maintenance Manager, contractors, and other departments to maintain an efficient and safe environment.                                 

Specific Responsibilities:

• Manages the administrative needs of the Maintenance department (attendance preparation, supplies order and payment processing, follow up of requests etc.)
• Ensures the daily tasks and projects of the team members are completed in a timely manner and relays the updates to the department concerned.
• Assists the Maintenance Manager in planning for the investment, project and replacement budget on a yearly basis.
• Handles the sustainability projects of the property and ensures compliance with the local government regulations
• Plan and schedule preventive maintenance for all facilities, equipment, and systems.
• Liaise with contractors and suppliers for repairs, services, and parts procurement.
• Track and manage the inventory of maintenance supplies, tools, and equipment.
• Order replacement parts and materials as necessary to ensure adequate stock levels.
• Maintain accurate records of equipment specifications and service histories.
• Ensure that all maintenance activities comply with company policies and safety regulations.
• Conduct safety checks and inspections of tools, equipment, and work areas.
• Assist in maintaining documentation for compliance with regulatory standards.
• Maintain accurate records of work orders, service requests, and completed tasks.
• Prepare reports on maintenance activities, costs, and inventory usage.
• Coordinate with the Maintenance Manager to ensure budget adherence.
• Act as a point of contact between the maintenance team and other departments.
• Provide updates on maintenance activities and timelines to relevant stakeholders.
• Address any urgent maintenance issues and prioritize work as needed.

Additional Information

• Matric
• A degree in Facility Management or Engineering would be an advantage