Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in ...
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About The Role
- As a Senior Salesforce UX Designer, you will provide strategic leadership in Product Design and UX design across digital platforms.
- You will solve complex design challenges and drive innovation in Product Design and user experience delivery.
- Serving as a subject matter expert and mentor, you will actively develop team capabilities and influence product strategy through design thinking and user advocacy.
- Lead high-impact design initiatives from initial concept to final implementation, facilitating design thinking workshops, and architecting sophisticated user flows and interaction patterns.
- You will also drive the evolution of design systems, create exemplar prototypes, and oversee comprehensive usability testing programs.
- Additionally, you will represent UX design in cross-functional delivery discussions, provide technical and strategic mentorship to team members, and contribute to the overall UX vision and strategy of the organization
Our Ideal Candidate
- A minimum of 5-7 years of professional UX design experience, with a proven track record of leading complex design initiatives.
- Experience in mentoring junior and mid-level designers
- Mastery of UX design principles and methodologies
- a deep understanding of design systems architecture
- Advanced knowledge of research methodologies, accessibility and inclusive design
- The ability to think strategically and set a vision, coupled with strong problem-solving skills.
Minimum Education
- Grade 12 National Certificate/Vocational
- A relevant degree or diploma in User Experience Design, Human-Computer Interaction (HCI), User Interface Design, Visual Communication, Graphic Design, or Consumer Behaviour
Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Planning, coordination and
- Problem solving skills
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Purpose Statement
- To solve business problems, create new products and services and improve processes through using the disciplines of data science, quantitative (financial) analysis, and traditional scoring techniques, translating active business data into usable strategic information.
- To look at ways of analysing and optimising data as it relates to a specific business area; framing data analysis in terms of the decision-making process for questions or business problems posed by a stakeholder.
- To help build and deliver Capitec's AI strategy, enabling data-led and improved business decision making. Design quantitative advanced analytics models that answer business questions and/or discover opportunities for improvement, increased revenue, or reduced costs.
Education (Minimum)
- Honours Degree in Mathematics or Statistics
Education (Ideal or Preferred)
- Masters Degree in Mathematics or Statistics
Knowledge and Experience
Minimum Knowledge and Experience:
Experience:
- Length of experience required is conditional on the qualifications obtained
- Experience in statistical (predictive and classification) model development and deployment incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference), machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.)
- General business know-how: e.g. risk, compliance, operations e.g. NCR, POPIA, SARB
- Business analysis and requirements gathering
- Working in cloud environments e.g. Azure, AWS and large relational databases
- Experience in at least one ML language (e.g. Python or SAS Viya)
- Functional business area (e.g. Credit) environment knowledge and experience
Knowledge:
- Understanding of state of the art statistical (predictive and classification) model development and deployment principles and techniques incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference), machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.).
- Underlying theory and application of machine learning models; able to understand underlying principles and theory.
- Best practices for decision science such as reusability, reproducibility, continuous monitoring, etc
Ideal Knowledge and Experience:
- Financial sector experience
- Working with multiple teams to deliver predictive models into a production environment
- Capitec Decision Science lifecycle
Skills
- Planning, organising and coordination skills
- Numerical Reasoning skills
- Attention to Detail
- Problem solving skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Researching skills
- Presentation Skills
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About the Role
- As the Product Head, you will take full ownership and accountability for driving Client Insights, transforming strategic direction into an exceptional product that sets the standard for excellence.
- You will lead a dynamic, dedicated team, fully engaged in every phase of the product lifecycle.
- Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients.
- In the Client Analytics domain, the Product Head will be responsible for leading a team of data engineers, data analysts, machine learning and data scientists to drive client personalization and data-driven insights within the organization.
- This role involves managing a large team, leveraging data to deliver personalized client experiences, optimizing product usage, and enhancing client engagement and retention.
Minimum Requirements
- Completed bachelor’s degree
- 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
- 5+ years’ experience managing products.
- Business and product vision; has had ownership responsibility for a product previously.
- Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
- Working at strategic, tactical and technical levels.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical senior stakeholders across multiple business units.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Earning trust across different levels and multiple groups of a large organization
- Usability studies and/or customer research principles and methods.
- Client development and product validation through customer feedback.
- Using influence and relationships to drive and achieve objectives.
- Leading and guiding multi-functional teams with a single product operating model
- Leading and having oversight of remote / hybrid teams.
Knowledge and skills
- Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
- Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
- Financial acumen - sufficient to effectively operate own cost centre
- People leadership and management practices to empower, create focus and delivery.
- Organising, planning and prioritising work.
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies.
- Able to dive deep in understanding the product, the business, and the competitive landscape.
- Able to present complex technical information in a clear and concise manner to a variety of audiences.
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About the role:
- Partner and consult with business units regarding learning and development initiatives, aligning with and enabling the achievement of the client's people plan.
- Collaborate closely with the Strategic People Partner to support the implementation of strategic HR initiatives by shaping a learning culture and fostering team cohesion in the business.
- Providing subject matter expertise, guidance, and support to a defined and dedicated client area, under the guidance and oversight of the Manager: Learning and Development.
- Ensure that learning initiatives are implemented in alignment with the strategic objectives set forth by the Head: Strategic People Partnering, actively promoting and aligning strategic objectives within the client area.
What you will bring
- Relevant tertiary qualification in Human Resources or Education.
- At least 3-5 years’ experience in one or more areas within Learning and Development, with a strong understanding of HR business acumen.
- Stakeholder management, especially engagement at senior management and executive level
- Broad experience and proven capability across the L&D skills development landscape; design, development, tools, channels etc./value chain.
- Acting as a meta-practitioner, driving innovative practices and serving as a thought leader in the field of Learning and Development.
- Working in collaboration with the Strategic People Partner (SPP) to formulate BU budgets and align learning initiatives.
- Experience in building and developing effective teams
Minumum
- At least 3 years’ experience in one or more areas within Learning and Development
- Stakeholder management, especially engagement at senior management and executive level
- Broad experience and proven capability across the Learning and development skills development landscape; design, development, tools, channels etc.
Ideally you will also have:
- Learning and development business partnering
- Consulting principles, processes & techniques
- In depth knowledge of Learning and development constructs, systems, tools, methods, principles and practices.
- Team health journeys
- Change management principles and practices
- Project management methodology and practices
- Microsoft Office suite of tools
- General business acumen
- Stakeholder relationship building principles and practice
- Leadership principles
- Business communication and presenting of information
What you will be doing
- Build effective relationships with the client and other key stakeholders (Strategic People Partners, Talent Acquisition, L&D teams) that facilitate and enable delivery of learning needs.
- Work closely with the Manager: Learning and Development and the Strategic People Partner to ensure alignment with the strategic vision set by the Head: Strategic People Partnering. Actively promote and align strategic objectives within the client area.
- Responsible for identifying and assessing the learning and development needs using a performance analysis approach (work, worker, workplace).
- Collaborate with the Strategic People Partner in executing performance analysis, determining contributing factors, and applying insights gained in an integrated solution design.
- Utilise data analytics and learning metrics to identify trends and gaps in skills, proactively designing solutions to address these gaps.
- Hold responsibility for the design, development and delivery of quality learning and development programmes that meet the learning need requirements of the client.
- Maintain a close relationship with Learning Delivery teams and coordinate and provide oversight to ensure the supply by the delivery teams of learning design and facilitation projects.
- Adjust execution, partnering, support and delivery provisions based on the size, scope and type of learning solution/programme.
- Evaluate learning effectiveness of the learning and development initiatives and solutions – assist with the monitoring and evaluation plans
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Purpose Statement
- To gather, analyse and understand business users’ data and analytics requirements and translate these requirements into analytics best practice technical solutions that meet the relevant business objectives.
- To produce comprehensive business requirements specifications from business requirements leveraging domain, technical and data knowledge and coordinating collaboration from relevant stakeholders (e.g. own Product Line, Shared Services and other support teams) in the Capitec Data Estate
Education (Minimum)
- A relevant tertiary qualification in Information Systems
Education (Ideal or Preferred)
- Certification in AWS Data Analytics Speciality or AWS Architecture
Knowledge and Experience
Minimum
Knowledge:
- Data Warehousing on an enterprise level
- Cloud data estates (e.g., AWS and Azure)
- Cluster computing fundamentals e.g., Big Data
- Data Governance and Data Management
- Understanding of data protection
- Financial systems and procedures
- SDLC / DevOps
- Conceptual Data modelling
- Basic data analysis using SQL (PostgresSQL)
- Understanding of the concepts of data visualisation
- Software Testing and Quality Assurance
- Coaching: principles and practice
- Databases and Database design
Ideal:
- Banking systems environment
- Banking business model
- Agile development life cycle
- Databases and Database design
- Quality Assurance (QA)
- Amazon Redshift
Experience
Minimum:
- At least 7 years’ proven experience within information systems, business intelligence or data warehousing environments
- At least 7 years’ proven experience in drafting Business Requirement Specifications/Documents and translating requirements between business and functional stakeholders
- Experience in Business Analysis using various techniques to describe business needs e.g. conceptual model, ERD, Test Cases, Data Flows, UML models, Data Dictionary, Business processes flows, etc.
- Experience in providing technical coaching to more junior team members as well as leading projects and/or Communities of Practice (COP)
- Able to perform data analysis and determine the impact on broader organisational frameworks and objectives
- Able to identify and classify data exposure risk from the relevant legislation
Ideal:
- Relevant business domain knowledge e.g., credit
- Business Information Business Analysis experience in a finance/banking environment
Skills
- Commercial Thinking Skills
- Facilitation Skills
- Problem solving skills
- Analytical Skills
- Communications Skills
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What we are looking for
We’re on the hunt for dynamic, forward-thinking professionals to join our diverse team of innovators. If you’ve got the skills, the creativity, and the drive, we’ve got the perfect space for you. Here’s who we need:
- Behavioural science and Learning Experience Designer: Architects of transformative learning pathways, blending the art and science of learning, content, creativity, and strategy.
- UX/UI Designers: Masters of user-centered design, crafting seamless and intuitive digital learning journeys.
- Instructional Designers: Storytellers and strategists who bring complex concepts to life through innovative methodologies.
- Multimedia Designers: Visual wizards who can create captivating visuals, videos, and animations that bring content to life.
- Technologists and AI Learning Specialists: Experts in learning tech who know how to leverage platforms, tools, and AI to enhance experiences.
- Creative Thinkers & Innovators: Anyone who loves pushing boundaries, experimenting, and crafting future-ready learning solutions.
What's in it for YOU?
- Be part of a pioneering team shaping the future of learning in a digital-first, AI-driven environment.
- Collaborate with like-minded experts in a learning design studio designed for creativity and innovation.
- Work on high-impact projects that leave a lasting legacy.
- Enjoy a culture that values growth, curiosity, and bold thinking.
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Purpose Statement
- To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
- Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
- Holding responsibility for client relationship management of high value clients with varied and complex needs
- Significant experience in preparing and motivating Credit applications
- Cost control and sales management
Qualifications (Minimum)
- A relevant tertiary qualification in Business Management or Finance
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Management or Finance
Knowledge
Minimum:
- Principles and practices of business economics and the current business economic environment.
- Advanced customer relationship management (CRM) principles and techniques, esp. projecting credibility, gravitas and presence in the context of business (client) stakeholders.
- Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio
- Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio.
- General banking practices and procedures.
- Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
- Credit principles and practices, including an understanding of credit application, securities
- Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
- Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
- Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
- General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Multi-level products available and pricing structures
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
- Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)
Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Negotiation skills
- Problem solving skills
- Decision making skills
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Analytical Skills
- Attention to Detail
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Your Key Responsibilities and Impact
- You will play a crucial role in shaping the financial strategy for a variety products, including mortgages, term loans, overdrafts, and credit cards.
- Your work will directly impact the financial health of the business through:
- Forecasting and Budgeting: Develop advanced financial models to project future defaults, credit losses, and provide for them upfront according to ES-9 standards, ensuring comprehensive budgeting for business products.
- Advanced Analysis: Apply advanced statistical analysis and financial mathematics to assess risk, defaults, and pricing strategies, influencing key business decisions.
- Regulatory Compliance: Ensure financial projections and provisioning are aligned with relevant legislation and regulatory frameworks such as Basel and IFRS 9, staying informed on the impact of economic, operating, and regulatory changes.
- Framework Development: Contribute to the development and execution of monitoring and measuring frameworks for financial performance and risk, supporting business strategies and financial goals.
- Mentorship: Provide guidance and mentorship to junior team members, fostering knowledge sharing and continuous improvement while playing an integral role in the professional growth of the team.
The Experience & Skills You Need
- Qualification in Actuarial Science, Financial Risk Management, Mathematical Statistics, or Operations Research.
- 3+ years in financial modelling/ credit pricing and provisioning
- Proficiency in SQL, Excel, SAS, Python, or R for financial modeling and data analysis.
- Solid understanding of advanced statistical analysis, financial mathematics, and regulatory frameworks such as Basel and IFRS 9.
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About the role:
- The Business Analyst role will support our new Client Information Management (CIM) function, ensuring the completeness, quality and compliance of client data in the Capitec group. The CIM function will be responsible for the design and orchestration of the operational aspects of client data management, particularly the business processes and client journeys to manage and remediate client information. The CIM function will also maintain technical standards and policies relating to client data.
- The role will interact primarily with data analysis functions, onboarding and product teams, operations and compliance, and understanding of the various compliance obligations for financial services clients would be advantageous.
What you will be doing:
- To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.
- To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.
Our Ideal candidate has
Minimum:
- 7+ years working experience as a BA in a wide variety of situations, contexts and complexities.Must be capable in using a variety of techniques and completing business analysis tasks independently.
- Internal: Completion of BA School of Learning Level 4
- Business and data analysis
- Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
- Functional and business process design
- Communication and translation of information across business and technical environments (Interface between business and Technology)
- Design of evidence-based best practice solutions
- Stakeholder engagement and collaboration
- Project Management principles and relevant development lifecycle experience
- Agile development lifecycle principles and experience
- Understanding of systems and the Systems Development Life Cycle (SDLC)
Ideal:
- Banking Industry Knowledge
Education (Minimum)
- A relevant tertiary qualification in Business Analysis
Education (Ideal or Preferred)
Skills
- Analytical Skills
- Interpersonal & Relationship management Skills
- Communications Skills
- Facilitation Skills
- Negotiation skills
- Planning, organising and coordination skills
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Your key Responsibilities & Impact
- Strategic Research & Insights: Conduct internal and external research to inform financial strategy, provide data-driven recommendations, and support decision-making at the executive level.
- Business Planning & Integration: Drive alignment across strategic initiatives, optimize business planning, and facilitate key reviews, workshops, and leadership sessions.
- Executive & Senior Team Support: Serve as a key advisor to the CFO, ensuring leadership alignment, managing reporting, and coordinating strategic priorities.
- Financial & Operational Excellence: Collaborate with Finance Business Partners on budgeting, headcount management, and process optimization to enhance efficiency.
- Executive Profile & Stakeholder Engagement: Support the CFO in elevating their internal and external presence through thought leadership, presentations, and key industry engagements.
The Experience & Skills You Need
- CA(SA) qualification required with a Bachelor’s degree in Accounting, Finance, or a related field.
- 5+ years of experience in financial management, including at least 3 years in a middle management role.
- Proven ability to influence and build relationships to drive objectives.
- Successful track record in leading and managing projects within a large organization.
- Experience in developing business cases and driving innovation.
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What you will be doing:
- Analyse business needs and what's already in place to find spots where tech can make processes smoother.
- Keep an eye on project timelines, resources, and money when working with partners or bringing in new systems.
- Document current processes and how systems work together, then come up with and put into action solutions that offer enhancements.
- Create documentation and materials to help with implementation and provide training and support to make sure the new systems or services are used effectively.
- Keep stakeholders updated on project progress and management.
- Perform post-implementation reviews to see how well it went and find areas for improvement.
- Stay in the loop about product advancements and updates, sharing relevant updates with the business to boost overall understanding.
- Monitor, troubleshoot, and fix issues to make sure the system is running smoothly and users are happy.
What our client is looking for:
- A relevant tertiary qualification would be beneficial (Information Technology, Computer Science, etc.).
- 5+ years working in System Integration and/or Technical Project Management, with experience in API integrations and software implementations.
- You're a problem-solver and can analyze business needs.
- You can communicate and work well with others, both inside and outside the company.
- Experience working with big data using tools like SQL.
- You've used project management tools (Jira, Asana, etc.) and CRM software (Salesforce).
- You can use tech solutions to solve business problems and make processes better.
go to method of application »
What you will be doing:
- Take charge of designing, building, and keeping internal business applications running at optimum efficiency.
- Handle relationships with vendors to optimize mutually beneficial relationships.
- Oversee and ensure core applications are set up and delivered, making sure everything works together seamlessly.
- Work with stakeholders on buying, innovating, developing, changing, and maintaining the Information Systems environment.
- Risk management through ensuring core and extra license agreements remain compliant and budget friendly.
- Create reports and visuals using tools such as SQL, Excel, Power BI.
- Set up ITIL systems and processes to support a shared services model.
- Lead and join in on strategic Information System projects that encourage innovation and efficiency.
- Ensure data governance principles are maintained to practice and manage security, compliance, cybersecurity, incident management, and General IT Control audit compliance for application systems.
- Optimise and continuously improve applications efficiency including change management, training and communication to users as required.
What our client is looking for:
- Relevant tertiary academics (e.g., Computer Science, Information Technology) would be beneficial
- ITIL Certification and familiarity with agile project management methodologies would fast track your application.
- 3 - 5 years experience, with proven experience in application management (any business support applications) is a real plus.
- Excellent communication, stakeholder management, and soft skills, with a collaborative and customer-oriented approach.
- Effective organisational change / time management, and multitasking skills, with a strong results orientation and drive.
- Best suited to an aspiring candidate who wants to contribute, to be heard, who enjoys big bonuses and who wants to be promoted regularly.
go to method of application »
What you will be doing:
- Analyse business needs and what's already in place to find spots where tech can make processes smoother.
- Keep an eye on project timelines, resources, and money when working with partners or bringing in new systems.
- Document current processes and how systems work together, then come up with and put into action solutions that offer enhancements.
- Create documentation and materials to help with implementation and provide training and support to make sure the new systems or services are used effectively.
- Keep stakeholders updated on project progress and management.
- Perform post-implementation reviews to see how well it went and find areas for improvement.
- Stay in the loop about product advancements and updates, sharing relevant updates with the business to boost overall understanding.
- Monitor, troubleshoot, and fix issues to make sure the system is running smoothly and users are happy.
What our client is looking for:
- A relevant tertiary qualification would be beneficial (Information Technology, Computer Science, etc.).
- 5+ years working in System Integration and/or Technical Project Management, with experience in API integrations and software implementations.
- You're a problem-solver and can analyze business needs.
- You can communicate and work well with others, both inside and outside the company.
- Experience working with big data using tools like SQL.
- You've used project management tools (Jira, Asana, etc.) and CRM software (Salesforce).
- You can use tech solutions to solve business problems and make processes better.
go to method of application »
What you will be doing:
- Take charge of designing, building, and keeping internal business applications running at optimum efficiency.
- Handle relationships with vendors to optimize mutually beneficial relationships.
- Oversee and ensure core applications are set up and delivered, making sure everything works together seamlessly.
- Work with stakeholders on buying, innovating, developing, changing, and maintaining the Information Systems environment.
- Risk management through ensuring core and extra license agreements remain compliant and budget friendly.
- Create reports and visuals using tools such as SQL, Excel, Power BI.
- Set up ITIL systems and processes to support a shared services model.
- Lead and join in on strategic Information System projects that encourage innovation and efficiency.
- Ensure data governance principles are maintained to practice and manage security, compliance, cybersecurity, incident management, and General IT Control audit compliance for application systems.
- Optimise and continuously improve applications efficiency including change management, training and communication to users as required.
What our client is looking for:
- Relevant tertiary academics (e.g., Computer Science, Information Technology) would be beneficial
- ITIL Certification and familiarity with agile project management methodologies would fast track your application.
- 3 - 5 years experience, with proven experience in application management (any business support applications) is a real plus.
- Excellent communication, stakeholder management, and soft skills, with a collaborative and customer-oriented approach.
- Effective organisational change / time management, and multitasking skills, with a strong results orientation and drive.
- Best suited to an aspiring candidate who wants to contribute, to be heard, who enjoys big bonuses and who wants to be promoted regularly.
Method of Application
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