Trending Jobs at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To manage the Compliance function in the business unit and to assist the Segment Compliance Head and Group Chief Compliance Officer in terms of compliance holistically as per the Banks Act Regulations through the implementation of the FirstRand compliance risk framework enabling management to adhere to regulatory requirements and prevent exposure risks in this regard, in line with the FirstRand and related segment business strategy and FirstRand Group wide compliance strategy as well as ensure that the Segment and Business Unit specific Compliance deliverables are implemented and completed
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsiblity
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships to ensure that the customer is at the centre of the business philosophy, operations and ideas
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Ensure integrated view and reporting of relevant business information
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes
• Ensure reporting of identified inconsistencies or opportunies
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately
• Participate with senior management to establish strategic goals, plans and objectives for the organisation and make strategic decisions based on company goals and objectives
• Develop compliance guidelines, processes, and procedures for various business units through collaboration with business unit leadership
• Negotiate and influence matters affecting the compliance team within the Africa operations
• Analyse, address and resolve compliance issues
• Provide oversight and support on compliance related matters
• Ensure processes and other controls exist within the business to enforce compliance with laws, regulations, policies, and procedures
• Oversee and manage internal data privacy compliance reviews, where required under local laws and regulations
• Ensure the implementation of compliance awareness and training programs across the organisation
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Implement compliance programmes, processes, and procedures in support of laws and regulations
• Ensure that operations are monitored and audited, including, systems in place to detect compliance violations in high-risk, transactional activities, red flag indicators and metrics for compliance risks
• Evaluate the effectiveness of business unit processes and other controls that exist to ensure compliance with laws, regulations, policies, and procedures
• Oversee and manage the monitoring of business unit conduct (e.g., for violations of applicable laws, regulations, policies, and procedures)
• Manage critical projects including incident and crisis management to ensure that the incident management plan is executed in a timely manner
• Ensure compliance with the requirements of Business
• Continuity and Issues Management programmes
• Collaborate with business units to perform periodic reviews of compliance effectiveness
• Compile and submit compliance-related reports to various regulators, as and when required
• Report to regional and international executives on all compliance related matters
• Work closely with internal audit team and Head of stakeholder Engagement on the audit findings and regulatory issues and updates
• Lead and participate in compliance related system and operations development projects
• Collaborate with the Legal and Corporate
• Investigations departments on all joint ventures and/ or related matters
• Respond to compliance and due diligence questionnaires from clients and prospects
• Participate with the business unit in self-assessments / audits, incl. data privacy and compliance-related assessments and other reviews
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived
• Influence the understanding and adoption of the organisational strategic direction
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Understand the competency and skills sets to be mastered to ensure personal and employee development and performance
• Identify development needs and select effective solutions to address own and employee development needs to facilitate improvement of self and team
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
• Create an environment conducive to cross-functional skills transfer
• Keep abreast of learning opportunities, changing products and trends
• Provide guidance, share knowledge and expertise and guide employees to find their own solutions
• Share constructive feedback that motivates others to grow
• Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
• Build team succession plans for roles in own area and influence resource planning
• Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
• Implement people resource planning in line with delivery and performance objectives within budget and in partnership with specialised areas
• Implement talent management practices in line with HR policies and procedures
• Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
• Ensure that skills are transferred in specific function
• Ensure implement employment equity plan target achievement in all recruitment and employee movement activities
• Identify current and future human capital needs and skills requirements
• Ensure relevant resolution of conflict and respond to any complaints or concerns

Job Requirements:

• Minimum of a bachelor’s degree in compliance, legal, risk management or similar
• Relevant certifications such as Certified Compliance & Ethics Professional (CCEP) or similar are preferred.
• Experience in the fintech or financial services industry is highly desirable.
• 10+ years of experience in a compliance role.
• Deep understanding of corporate governance, anti-money laundering (AML), investment, transact, lend products and/or payment services regulations, crypto asset regulatory frameworks and other relevant legislation.
• Experience in dealing with regulatory bodies, currency and exchange, crypto assets.
• Solid understanding of legal and AML/CFT and anti-bribery and corruption compliance requirements and controls
• Ability to lead and manage a diverse team.
• Excellent spoken and written English communication skills.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description
Hello Future Customer Marketing Lead

• FNB Retail Marketing is looking for a dynamic and highly skilled Customer Marketing Lead to join their team and lead the Integrated Financial Services (IFS) portfolio. The successful applicant will be required to provide strategic partnership to Sub-segment Business Unit EXCO, other relevant Business Unit EXCOs and Segment Marketing EXCO by assessing business needs, offering marketing solutions, advising and directing the input into the development of overall segment marketing plans and leading programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement)

Are you someone who can: 

• Design, develop and execute an integrated financial services marketing strategy to maximize growth across business areas.
• Align stakeholders to common vision and provide strategic leadership on building value propositions with end customer and customer touchpoints in mind as appropriate.
• Craft internal definitions of integrated financial services for marketing enablement and aligned to voice of customer insights.
• Develop integrated frameworks, guidelines and optimization plans to enable outcomes across customer sub-segments, product houses, tools & enablers, and distribution touchpoints.
• Develop customer segment integrated advice marketing frameworks.
• Define effective touchpoints for business and marketing enablement outcomes across customer sub-segments.
• Commission and/or interpret data, analytics and research to craft short, medium, and long term integrated financial services plans.
• Develop operational processes and cadence across the relevant business value chains to build integrated customer approaches and articulation.
• Use data to inform tactical shifts in marketing and customer journey positioning in relation to business and customer outcomes targeted.
• Effectively manage and deploy limited budget towards business goals.
• Develop IFS playbooks to practically support business units across the value chain.
• Shift marketing process to work item and on-platform methodology to unlock efficiency and impact for customer marketing and experience.
• Engage and enable Pillar Marketing Leads with positioning and messaging hierarchy that ladders up to IFS and deploys over 1-3 years.
• Build marketing NPV / ROI models to assess and communicate marketing impact as well as inform decision making.
• Build, socialize and deploy marketing performance dashboards in relation to key areas of segment strategic levers.
• Use data to demonstrate empirical shifts in customer outcomes through integrated financial services.
• Define workstreams and target audiences internally and externally for thought leadership in this area.
• Commission and package customer stories for demonstration and influence marketing builds across owned platforms.
• Drive synergy and collaboration across diverse areas in the value chain.
• Play a pivotal role in the leadership team, with business peers, and with reporting line teams.
• Influence and align strategic intent and delivery to add value for customers and shareholders. Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships. 
• Ensure that the customer is at the center of the business philosophy, operations and ideas.

You will be an ideal candidate if you have: 

• Must have Post grad related qualification
• Must have at least 15 years of experience working in a Financial Industry, with at least 8 years in management or senior strategic roles
• Marketing and/or customer strategy experience

You will have access to: 

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Adaptable, curious and willing to learn
• Passionate in providing insights
• Thrive in a collaborative environment

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

Hello Java Developer,

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• 3+ years related experience

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To structure and spot opportunities for lending deals within a prescribed HNW and UHNW portfolio of clients.  This  role entails considered evaluation of the applicant and related parties’ financial position, credibility, stability, security,  business case viability and overall wealth generation strategy across operating and investment entities.  It demands  prudent discretionary judgement regarding the deal assessment and in-depth knowledge of the client and group  structure.  The specialist is required to work collaboratively and must be a strong team player

Hello Future Structured Credit Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Retail Judgemental Credit, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change .

Are you someone who can:

• Support and manage a portfolio of HNW &UHNW clients 
• Attend client meetings together with the lending specialist and advisory team 
• Deep knowledge of the client and larger group structure across all pillars (lend, invest, insure and transact) 
• Understand the client’s wealth creation strategy; immediate lending need vs unlocking value, optimizing the balance sheet and spotting lending opportunities.Operating and Investment entities within the group in respect of financial ratios, cash flows, trends; historic performance, sustainability, projections and future aspirations ; industries the client is operating in (upsides, risks, trends etc) ; various lending products available to solution for the client across FSR; risk vs Reward principles and overall value proposition.
• Structuring the deal and compiling the credit paper 
• Present the request to the relevant mandated individuals or committees 
• Explain the credit outcome, covenants, structure and process to the client and sales teams

You will be an ideal candidate if you can:

• Track and monitoring ongoing risk relevant to a client group, as well as deal specific reviews and 
• covenants 
• Flag and unpacking economic and industry trends/risks within the portfolio   
• Engage various stakeholders across FSR to ensure client level decisioning and solutions 
• Pro-actively manage risk vs triggers/events 
• Deliver customer experience excellence aligned to Organizational values and service standards   
• Innovate and have an efficient mindset to constantly improve the overall value add and client experience of this base with a cost reduction and management mindset

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• A BCom Finance / Accounting (CA advantageous)   
• A business acumen with 1-3 years plus credit experience 
• A deep understanding of financial statement analysis and credit risk assessment 
• The ability to model cash flows for debt service considering industry and company specific information; building 
• assumptions for forecasting; key ratio analysis and covenant construction 
• Dealmaking and solutionist mindset 
• Excellent communication and collaboration skills with both internal and external customers (sales, credit & risk community, clients etc.) 
• Self-motivated, work independently and within a group, attention to detail, high level of integrity Writing, speaking and presentation skill sets

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring. and to implement a program of technology projects to ensure that program goals are accomplished.

Hello future Java Developer,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Develop, test and maintain high-quality Java applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Troubleshoot and debug to optimize performance.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Write clean, scalable, and efficient code.
• Stay updated with the latest industry trends and technologies.
• Work effectively in an Agile environment (participating SCRUM), contributing to sprint planning, reviews, and retrospectives.
• Work in small independent teams

We would love to see applicants who are:

• Very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Experienced in System Design (advantageous)
• Development methodologies (advantageous)
• Proficient in Atlassian (i.e., JiRA) software suite (advantageous)
• Hold a bachelor’s degree in computer science, Engineering, or a related field.
• Are proficient in the Java programming language and with object-oriented programming.
• Are familiar with front-end technologies like HTML, CSS, JavaScript, JSF and Angular.
• Are familiar with database technologies like Microsoft SQL and MongoDB.
• Have experience with version control (GIT) and continuous integration concepts.
• Possess strong problem-solving skills and attention to detail.
• Have excellent communication and teamwork abilities.
• Have hands-on experience with Agile methodologies (like SCRUM), and are comfortable working in a fast-paced, iterative development

Additional Requirements

• Java 8 or Java 17
• 5-7 years extensive experience working with Java and related technologies
• REST API
• Have experience with frameworks such as Spring Boot, Hibernate and Java EE.
• Containerization (Docker, Kubernetes, OpenShift, etc.) – understanding, prefer hands on experience.
• Domain Driven Design as well hands on experience with software design patterns
• Integration – Webservices( REST and SOAP) 
• Experience with Atlassian tools like Bitbucket, Bamboo, Confluence etc.
• Knowledge and exposure to Jboss, Primefaces and EJB (this is to help support legacy applications)
• Hands on experience with Spring’s web MVC framework
• PostgreSQL, MS SQL, mySQL database
• Camunda (be a plus)
• AWS exposure (be a plus)
• Working knowledge of Apache Kafka (plus)

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like: 

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description
Hello Future Learning Co-ordinator

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide a comprehensive administration and coordination service that increases the efficiency and effectiveness of the learning function in area of responsibility

​Are you someone who can:

• Coordinate Programme nominations
• Create Learning plans
• Book Courses which includes sourcing availability from Suppliers and creating Classes
• Coordinate nominations, handle queries,
• Coordinate logistics including booking venues, arranging catering and making travel arrangements
• Prepare training manuals and materials or source from Suppliers where appropriate
• Ensure resisters are completed and provide certificates
• Complete various activities on the Learning Management System including creating courses, classes and doing mass enrolments
• Ensure employee records are updated on the system when training is completed (marked as complete)
• Ensure correctness and completeness of learning data in area of responsibility
• Collate Learning reports
• Analyze learning data and provide insights
• Capture and submit invoices
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Deliver customer service through adherence to quality service standards
• Identify and utilise opportunities to assess and improve own performance.

You will be an ideal candidate if you: 

• Qualifications: Matric or a Admin Certifcation
• Experience: 1-2 years in similar environment

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To provide expertise, advice and support on analytical and quantitative insights, management information system improvements and the development of standardised procedures to ensure actionable information is readily available for business decisions and solutions

Hello Future Business Analyst,  

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in Motovantage, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply business analyst skills and framework to produce Business and Functional Requirements specifications
• Able to map process and document context diagrams
• Must have creative skills in providing possible solutions to business requirements
• Analytical thinker with problem-solving skills
• Ability to run with analysis and present thinking to the business
• Ability to defend requirements and explain thinking
• Ability to work independently and meet strict timelines
• Understand how requirements achieve business objectives

You will be an ideal candidate if you have:

• 3+ years relevant Business Analyst experience
• Degree or Diploma
• Consulting background would be advantageous
• Familiar with Agile and Waterfall methodology
• Have relevant Business Analysis competencies:
• Analytical skills
• Excellent writing skills
• Ability to work independently
• Good writing skills
• Teamwork
• Requirements gathering skills
• Workshop facilitation
• Conflict management
• Presentation skills

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you can:

• Act as an interface between business, developers, and testers
• Be able to listen, advise, and escalate issues where necessary
• Conduct business analyses activities, i.e. planning, elicit documents, and review
• Use Business Analysis best practice
• Facilitate workshops
• Ability to make decisions, think on your feet, and be proactive
• Have a proven successful track record
• Thrive in a collaborative environment
• Provide solutions or recommendations to business when requirements are unclear, taking into account what would be best for business. Be a future thinker
• Prepare functional requirements specification
• Stakeholder Analysis  
• Assess, Analyse and optimize end-to-end business processes.
• Be able to manage your own time and multiple projects when required
• Manage all project and change requests documents and ensure all signoffs are achieved before requirements are implemented
• Be involved in the end-to-end project life cycle
• Take accountability for your project and deliverables

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

• To coordinate people and processes and drive business change that delivers value through the structured implementation and delivery of projects against time, resource, budget, and scope constraints for medium to large and/or medium to highly complex BU/PH.

Hello Future Project Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Create Project Plans through collaborating with Team Members
• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life-long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values

You will be an ideal candidate if you: 

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management certification
• Additional Knowledge - SME in relevant function/field
• Experience - 7 to10 years project management experience

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You can be a match if you have:  

• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget, manage and track the project budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme project plans, identify resources for execution purposes, identify dependencies implement, identify risks and apply associated project principles for risk management

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To support data-driven decision-making by analysing data sets, generating reports, and providing insights that contribute to the organization's strategic and operational objectives.

Key Responsibilities:

• Collect, clean, and organize data from various internal and external sources.
• Conduct exploratory and statistical data analysis to identify trends, patterns, and actionable insights.
• Create and maintain dashboards and reports using tools such as Power BI, or Excel.
• Collaborate with cross-functional teams to understand data needs and provide analytical support.
• Assist in the development and validation of data models and predictive analytics.
• Ensure data integrity, accuracy, and consistency across all analyses and reporting.
• Present findings to stakeholders in a clear, concise, and visually compelling manner.

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field.
• Proficiency in data analysis tools and languages such as Excel, SQL, Python, or R.
• Basic understanding of data visualization tools (e.g.,  Power BI).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Experience:

• Previous internship or work experience in data analysis is preferred. Experience in Information Governance is would be beneficial
• Familiarity with data pipelines, ETL processes, or cloud platforms (e.g., AWS, GCP, Azure, Ab initio and Teradata) is a plus.

Core Competencies:

• High attention to detail and commitment to data accuracy.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Curiosity and a proactive approach to learning and problem-solving.
• Ability to clearly articulate technical terms into simple terms.